About MedService Repair
MedService Repair is a leading independent provider of service, repair, parts, consumables, and refurbished equipment for the endoscopy and gastrointestinal healthcare market. For more than 30 years, we have supported hospitals, health systems, and ambulatory surgery centers across North America with expert maintenance and repair of automated endoscope reprocessors (AERs), endoscopy equipment, and related systems.
In addition to our technical service capabilities, we provide a comprehensive portfolio of parts, consumables, and certified refurbished equipment designed to keep healthcare facilities operating efficiently and reliably. Known for our technical expertise, responsive service, and customer-first approach, we are proud to be a trusted partner to over 1,500 healthcare facilities nationwide.
Position Summary
MedService Repair is seeking an organized and ambitious Assistant Account Manager to support the sales team in driving revenue growth, managing customer relationships, and maintaining efficient sales processes. This individual will assist Account Managers with customer outreach, follow-up activities, lead generation, and administrative support.
Key Responsibilities
Sales Support
Assist Account Managers with preparing quotes, proposals, and customer-facing sales materials.Support follow-up on open quotes, proposals, renewals, and pending opportunities.Maintain CRM records and assist with pipeline administration.Liaise with the Service and Administration teams to support the preparation and follow up activities.
Lead Generation & Prospecting
Research target accounts and contacts within assigned markets.Conduct outbound outreach via phone/email to identify and qualify prospective customers.Schedule introductory meetings and sales appointments for senior sales staff.
Customer Support
Serve as point of contact for smaller or transactional customer requests.Assist in managing inbound inquiries and routing opportunities appropriately.Maintain strong communication with customers throughout the sales cycle.· Coordinate internally with Service and Administrative teams to ensure timely customer support and issue resolution.
· Liaise with the Service and Administration teams to support the preparation and follow up activities referenced above.
Administrative Support
Assist with trade show preparation, lead tracking, and post-event follow-up.Help maintain sales reports, dashboards, and internal sales documentation.
Qualifications
Required
3+ years of sales, customer service, business development, or account support experience.Strong organizational and communication skills.Highly detail-oriented and process-driven.Comfortable with phone/email outreach and customer interaction.
Preferred
B2B sales support or inside sales experience.Healthcare, medical, or technical products/services exposure.CRM/Salesforce familiarity.
Ideal Candidate Profile
The ideal candidate will be:
Ambitious and eager to grow into a full sales/account management career.Highly organized and detail-oriented.Comfortable handling administrative and customer-facing responsibilities.Strong communicator with a professional demeanor.Company DescriptionThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.We are currently seeking Inside Sale Account Managers in the Chicago area (Vernon Hills).
The Inside Sales Account Manager will be responsible for developing account penetration strategies and to close MedService Repair (MSR) product business offerings. This position is principally responsible for maintaining an in-depth knowledge of MSR’s portfolio of products, prevalent technologies, trends in the industry and MSR’s competitiveness in the marketplace.
Essential Duties and Responsibilities:
Promote and sell MSR’s product offerings to existing and prospective customersEstablish and maintain strong relationships with customers and new prospects. This will be achieved by following up on inbound leads and on outbound marketing campaigns and proactive cold callingManage product positioning strategies by support sale activities with calls and presentations to new and existing customersImplement strategies to displace competitorsEngage in forecasting, planning, metrics, and resource allocationDiligently develop and maintain business contact network within customer facilitiesRegularly update customer information within MSR’s CRM systemBuild strong and positive relationships with other departments as they relate to SalesJob Specifications:
Bachelor of Art or Bachelor of Science degree or a minimum of 3+ years in a sale related role and in a medical device environment is strongly preferredCRM experience, SalesForce.com preferredExceptional communicator, verbal and writtenSelf-motivated and enthusiastic; ability to scale beyond given targets and to increase product/customer pipelineAbility to consistently deliver new business and grow existing businessEffective selling and presentation techniques with the capacity to influence customersExcellent in organizational and time management skillsMS Office skills, Outlook, Excel, Word and PowerPointThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Company DescriptionThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.