Job purpose
Responsible for communicate with external and internal customers, and to keep the workflow in the service department to flow smoothly.
Duties and responsibilities
Must partner with service staff to ensure workflow runs smoothly.Review all timecards and work orders for accuracy, and correct any deficiencies.Send all timecards to shared services and file after Shared services respond with “Entered”.Enter all information on work orders in the ERP system to include, but not limited to the below:Correct Make, Model, and Serial Number.Correct hour meter reading.Correct ship to with street address not a PO Box.Enter all comments on work orders.Give copies of PM work orders with write ups to the quoter.Give copies of work orders to parts department to ensure they order parts for work orders needing parts.Pull all special billing work orders and process according to the special customer PO sheet.Send all Fleet work orders to Medley fleet for them to close.Send all warranty work orders and timecards to warranty to close. File all close work orders in the appropriate customer folder.Ensure all invoices have the correct PO attached to them. If there is no PO, contact the customer to collect the correct PO for the invoice. At end of the day, pull “End of the Day” batch receipt, collect all credit card receipts, invoices matching those credit card receipts, and sent to accounts receivable. Copy credit card receipts and invoices and send originals to accounts receivable.Responsible for ordering office supplies monthly, unless need sooner. Responsible for branch petty cash and turn in the petty cash reimbursement report by the end of each month to the Controller.Assist branch accounts receivable specialist in any means possible. Assist customers in retaining their invoices, directing them to the correct person, and answer their questions if possible. Communicate any customer dispute to the operations manager by providing as much information as possible from the customer. Ensure to give the operations manager a copy of the disputed invoice. Address any complaints, questions, or concerns from internal and external customers. Disseminate and/or explain information to internal and external customers as well. Answer phonesAssist, cover, train, and cross-train on other service office job duties.Perform other duties as assigned by the Operations Managers.Qualifications
Education/Experience
High school diploma or equivalentKnowledge
Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)Some knowledge of mechanicsSkills
Good listening skillsGood negotiation skillsExcellent verbal and writing communication skillsGood computer skillsAbilities
Demonstrate customer service orientationAbility to organize and manage multiple prioritiesOther characteristics such as personal characteristics
Commitment to company vision and missionMust partner with service staff to ensure workflow runs smoothlyGood AttitudeTravel
There is no travel requirement
Working Environment and Physical demands
The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working environment
While performing this duty, the employee will be exposed to the usual moderate (general office area) noise level, however, the employee can be exposed to noisier shop environments. When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever necessary.
Physical requirements
While performing this duty, the employee will required to frequently sit, walk, talk, and listen. The employee is required to frequently use hands to fingers, handle, or feel objects or controls, including products we rent, computer and other office equipment. The employee must often stand and walk, and lift and/or move up to 30 pounds. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Other Duties
Please note this job description in not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessMedley Company aspires to build long-term relationships with our partners by concentrating on cost-efficient measures that produce sustainable solutions. We achieve this by leveraging cutting-edge technology with innovative products that enable our highly trained staff to provide a competitive advantage for our partners.
Medley Company is the Material Handling Specialist since 1941. We are the local material handling expert with new and used forklift sales, forklift-equipment rentals, full-service, and parts dealership. We are a confident leader in our industry, “on a mission” to make sure our partners and their employees are properly trained, certified, and equipped.
What will you be doing:
Repair and replace damaged or worn partsDismantle and reassemble heavy to medium equipment using hoists, hand tools, and power toolsOperate and inspect machines or heavy equipment to diagnose defectsTest mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers’ specificationsClean, lubricate, and perform other routine maintenance work on equipmentRead and understand operating manuals, blueprints, and technical drawingsDiagnose faults or malfunctions to determine required repairs, using engine diagnostic equipment such as computerized test equipment and calibration devicesResearch, order, and maintain parts inventory for service and repairsRepair, rewire, and troubleshoot electrical systemsExamine parts for damage or excessive wear, using micrometers and gaugesExamine and repair hydraulic systemExamine and repair brake systems on all equipmentClean parts by spraying them with grease solvent or immersing them in tanks of solventProjects as assigned by Management
Additional Information – We take care of Our People
Whether you’re looking to launch a new career or grow an existing on, Medley is the type of company where you can balance great work with great life. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Competitive pay based on the work you do here and not your previous salaryHealth coverage for you and your family in many locationsLife insurance coverage for you and your familyPaid vacation and sick time401K matchHoliday pay Read LessJob title
Service Lead
Reports to
Branch Manager
FLSA
Non-Exempt
Workers’ Comp Status
Clerical Office Employee (Code 8810)
Job purpose
The Service Lead will be responsible for overseeing the daily workflow of the service department to ensure timely customer response, efficient technician scheduling, accurate work order management and smooth departmental operations.
Duties and responsibilities
Qualifications
Education/Experience
Knowledge
Skills
Abilities
Other characteristics such as personal characteristics
Certification
Valid Driver License, with good driving recordTravel
This position does not travel.
Working Environment and Physical demands
The work environment characteristics described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Read LessMedley Company aspires to build long-term relationships with our partners by concentrating on cost-efficient measures that produce sustainable solutions. We achieve this by leveraging cutting-edge technology with innovative products that enable our highly trained staff to provide a competitive advantage for our partners.
Medley Company is the Material Handling Specialist since 1941. We are the local material handling expert with new and used forklift sales, forklift-equipment rentals, full-service, and parts dealership. We are a confident leader in our industry, “on a mission” to make sure our partners and their employees are properly trained, certified, and equipped.
What will you be doing:
Repair and replace damaged or worn partsDismantle and reassemble heavy to medium equipment using hoists, hand tools, and power toolsOperate and inspect machines or heavy equipment to diagnose defectsTest mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers’ specificationsClean, lubricate, and perform other routine maintenance work on equipmentRead and understand operating manuals, blueprints, and technical drawingsDiagnose faults or malfunctions to determine required repairs, using engine diagnostic equipment such as computerized test equipment and calibration devicesResearch, order, and maintain parts inventory for service and repairsRepair, rewire, and troubleshoot electrical systemsExamine parts for damage or excessive wear, using micrometers and gaugesExamine and repair hydraulic systemExamine and repair brake systems on all equipmentClean parts by spraying them with grease solvent or immersing them in tanks of solventProjects as assigned by Management
Additional Information – We take care of Our People
Whether you’re looking to launch a new career or grow an existing on, Medley is the type of company where you can balance great work with great life. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Competitive pay based on the work you do here and not your previous salaryHealth coverage for you and your family in many locationsLife insurance coverage for you and your familyPaid vacation and sick time401K matchHoliday pay Read LessJob title
Heavy Equipment and Forklift Mechanic
Reports to
Operations Manager
FLSA
Non-Exempt
Workers’ Comp Status
Machinery Dealer NOC (Code 8107)
Job purpose
The Heavy Equipment and Forklift Mechanic is responsible for diagnosing, repairing, maintaining, and inspecting agricultural, construction, and material handling equipment, including tractors, skid steers, forklifts, telehandlers, and other heavy machinery. This position ensures equipment operates safely, efficiently, and in compliance with company and manufacturer standards.
Duties and responsibilities
Qualifications
Education/Experience
Knowledge
Skills
Abilities
Other characteristics such as personal characteristics
Travel
This position travels from job to job.
Working Environment and Physical demands
The work environment characteristics described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Working environment
While performing this duty, the employee will be exposed to noisy shop environment. When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever necessary.
Physical requirements
While performing this duty, the employee will be required to frequently sit, walk, talk, and listen. The employee is required to frequently use hands to fingers, handle, feel objects or controls to include products we service, computer, and other office equipment. The employee must often stand, kneel, bend over, walk, and lift and/or move up to 50 pounds. Employee will be exposed to hazardous materials, i.e., grease, fuel, pressured gas, and/or oil. The employee will be required to kneel, sit, stand, and lay on hard surfaces, i.e., concrete and/or asphalt. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
