Job DescriptionJob DescriptionEvery day, Medical Guardian fulfills the same mission we started with in 2005: To help others live a life without limits. We do this by being a leading provider of innovative senior health services. Our mission and values for our customers extend to our employees. Our company, and its culture, have been recognized for their excellence. We continue to be featured as one of Philadelphia’s 100 fastest growing companies and have appeared on the prestigious Inc. 5000 list for 12 years in a row. Our CEO was named one of the best via Glassdoor, and our culture has been recognized with several “best places to work” awards. Job Overview: The Project Manager role requires strong technical acumen and proven ability to manage resources across multiple business units. The ideal candidate will have exceptional project management skills, particularly in planning, coordinating, and overseeing the execution of projects from initiation through completion, ensuring all project goals are met within scope, time, and budget. This role will require a balance of strategic thinking and hands-on execution, while effectively utilizing project management tools and agile methodologies to drive success. Key Responsibilities: Develop and manage project plans: Create long- and short-term project goals, set milestones, and adhere to deadlines to ensure successful project completion. Task delegation: Assign tasks to team members best suited for each task, ensuring efficient use of resources. Resource management: Oversee and allocate resources effectively across multiple business units, ensuring cross-functional teams work in synergy. Decision-making: Make informed, effective decisions when presented with multiple options to ensure project progression. Point of contact: Serve as the primary contact for teams involved in the project, maintaining open communication channels and aligning their efforts with project goals. Stakeholder communication: Liaise with executives and the board to ensure projects remain aligned with organizational objectives and strategic goals. Quality control: Monitor project deliverables to ensure they meet quality standards and remain aligned with stakeholder expectations. Adaptability: Adjust project schedules and targets in response to changes in project scope, financing, or resources. Tools management: Effectively utilize project management tools such as Asana, Jira, Confluence, Excel, and others to ensure smooth workflow and task tracking. Requirements: Experience: 4+ experience managing projects across multiple business units and departments, including experience managing IT projects and working with Development and Platform teams.Technical skills: Proficiency in project management tools (Asana, Jira, Confluence, Excel) and resource management. Salesforce experience is required.Education: Bachelor’s degree in a related field (Business, Computer Science, or similar preferred). Skills: Strong problem-solving and decision-making skills, ability to communicate with both technical and non-technical stakeholders, and ability to manage cross-functional teams. Business Analyst experience is preferred.Performance Expectations: Set clear timelines and ensure that all project milestones are met on time. Maintain effective communication with stakeholders and ensure project alignment with organizational goals. Deliver high-quality work while managing resources efficiently across business units.BenefitsHealth Care Plan (Medical, Dental & Vision)Paid Time Off (Vacation, Sick Time Off & Holidays)Company Paid Short Term Disability and Life InsuranceRetirement Plan (401k) with Company Match
Job DescriptionJob DescriptionAbout Medical Guardian:Medical Guardian is on a mission to empower older adults to live life without limits. As we evolve from a reactive PERS model into a connected, proactive digital health platform, seamless member engagement is at the core of our transformation. We're building experiences that not only support better outcomes—but that members want to interact with. Role Overview:We're looking for a creative and strategic Product Manager, Member Engagement to own the roadmap and execution of end-to-end engagement campaigns that leverage automation, AI, and behavior design to truly revolutionize how members interact with our solutions. In this role, you’ll lead the development and optimization of intelligent, multi-channel engagement journeys that drive clinical adherence, product engagement, behavior change, and real member value. You’ll be responsible for defining the engagement strategy, designing and testing campaigns, managing the engagement platform, and measuring performance—while continuously evolving the experience based on data and feedback. Key Responsibilities: Strategy & Roadmap Define and own the roadmap for all member engagement initiatives. Perform market, trend, and competitor analysis to identify innovation opportunities. Develop and iterate on strategies that drive adoption, sustained interaction, and health outcomes. Campaign Design & Optimization Design and test behaviorally informed campaigns that guide members through key engagement touchpoints. Leverage automation and AI to deliver personalized, timely, and relevant communications across channels. Use A/B testing, user feedback, and behavioral data to improve engagement rates and outcomes. Platform Ownership & Orchestration Oversee administration and optimization of the member engagement platform. Manage orchestration of campaigns across touchpoints (e.g., SMS, email, in-app, phone, etc.). Partner with CX, marketing, and clinical teams to ensure coordinated messaging and impact. Data, Insights & Impact Define and monitor KPIs related to engagement, campaign effectiveness, behavioral outcomes, and ROI. Translate insights into action, refining strategies and messaging to better serve member needs. Drive adoption and utilization of new features and engagement experiences. Innovation & Leadership Pioneer new ways of interacting with members through emerging channels and technologies. Serve as a thought leader on behavior change, engagement science, and digital member experience. Collaborate cross-functionally to embed engagement thinking across all areas of the business. Qualifications:3+ years of experience in a Product Manager role focused on member/user engagement. Proven success developing and launching 0-to-1 engagement products or campaigns with high adoption. Strong understanding of behavioral science, digital communications, and engagement design principles. Hands-on experience with engagement or marketing automation platforms (e.g., Salesforce Marketing Cloud, Iterable, Braze, etc.). Analytical mindset with a strong command of engagement KPIs, A/B testing, and user research. Experience working with cross-functional teams in Agile or Scrum environments. Excellent communication and organizational skills; detail-oriented and impact-focused. What You Bring:A passion for transforming the way people connect with digital health solutions. A strong point of view on how to design and scale engagement that actually works. A test-learn-optimize mindset grounded in empathy and behavioral insight. A creative and data-driven approach to problem solving. A track record of making measurable impactBenefitsHealth Care Plan (Medical, Dental & Vision)Paid Time Off (Vacation, Sick Time Off & Holidays)Company Paid Short Term Disability and Life InsuranceRetirement Plan (401k) with Company Match
