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McKesson
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  • Director Technical Support Engineering  

    - COLUMBUS
    McKesson is an impact-driven, Fortune 10 company that touches virtuall... Read More

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

    What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

    Position Summary

    The Director Technical Support Engineering leads the EnterpriseRX level 3 technical support organization.  This group handles the most complex technical issues across EnterpriseRX, integrated solutions, and customer environments, driving deep technical troubleshooting, systemic issue resolution, and advanced incident and problem management.  

    This leader sets the strategic and operational direction for level 3 support, ensuring the EnterpriseRX customers and our Account Exec teams receive exceptional service and responsive support. The Director focuses on operational maturity, platform reliability, root-cause elimination, and optimization of cross-functional workflows with Product, Engineering, Infrastructure, Data, Security, and Commercial teams. 

    Key Responsibilities

    Strategy 

    Define and execute the Tier 3 support strategy for EnterpriseRX, ensuring alignment with business, product, and technical roadmaps 

    Lead advanced support processes including complex case resolution, major incident management, and problem management 

    Establish governance frameworks and standardized ITIL-aligned operational practices 

    Build scalable operational plans to support evolving products and commercial growth 

    Advanced Technical Support & Problem Resolution 

    Oversee resolution of the most complex EnterpriseRX platform and application issues 

    Own the escalation path into Engineering, Product, and Infrastructure teams 

    Drive structured Root Cause Analysis (RCA) and long-term problem prevention  

    Collaborate with EnterpriseRX Product & Engineering on defect trends, systemic issues, and automation opportunities 

    Serve as the primary operational liaison for EnterpriseRX across Engineering, Infrastructure, Data, Security, Customer Support, SAMs, and Commercial stakeholders 

    Lead major incident response, triage, and executive communication for EnterpriseRX impacting events 

    Partner with commercial teams to resolve high-impact customer escalations and improve customer experience 

     

    Team Leadership & Development 

    Lead and build a high performing team of managers, SMEs, and Tier 3 analysts with deep knowledge of EnterpriseRX supported platforms 

    Develop competency models, technical training pathways, and succession planning for critical roles 

    Build a culture of excellence, accountability, innovation, and customer focus.  

    Mentor and develop talent across the level 3 support organization 

    Lead and manage 3rd party resources via SOW outcomes, metrics, and SLAs 

     

    Governance & Budget 

    Own escalation protocols, documentation standards, and regulatory compliance for EnterpriseRX operations 

    Manage the Tier 3 operations budget, vendor strategies, and tooling investments 

    Ensure alignment with healthcare compliance standards including HIPAA and PCI  

    Performance Management and Metrics 

    Own Tier 3 KPIs including SLA attainment, backlog health, incident reduction, and defect resolution cycles 

    Lead operational business reviews with CSI and executive partners.  

    Develop dashboards and analytics that articulate platform and support trends 

    Oversee advanced capacity planning and forecasting for high-skill technical teams 

    Minimum Requirement

    Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.

    Education

    Bachelor’s degree in Computer Science, Information Systems, or related field preferred.  Master’s degree a plus

    Critical Skills

    12+ years of progressive experience in IT operations, technical support, or service delivery, ideally supporting commercial or customer-facing platforms.  

    4+ years of management experience leading managers, technical teams, or senior-level support specialists.  

    Demonstrated success leading high-severity incidents, RCA, and cross-functional technical resolution.  

    Strong analytical skills with experience designing KPIs, dashboards, and operational review cycles.  

    Proven ability to partner with Product and Engineering on roadmap alignment, defect management, and stability initiatives.  

    Strong executive presence with the ability to communicate clearly to technical and business leadership.  

    Expertise in Tier 3 technical support methodologies, troubleshooting patterns, and platform architecture fundamentals.  

    ITIL-aligned service management knowledge across incident, problem, change, and knowledge management.  

    Ability to interpret logs, API behaviors, integrations, and platform telemetry.  

    SQL proficiency or familiarity, with the ability to guide and validate technical investigations.  

    Experience with Salesforce Service Cloud, Jira, Confluence, and monitoring/alerting tools.  

     

    Additional Knowledge & Skills 

    Strong process optimization and continuous improvement mindset.  

    Communication skills: develops rapport and credibility across the organization, promotes ideas and proposals persuasively 

    Business/Financial Acumen 

    Analysis/Problem Solving /Negotiation 

    Self-motivated and demonstrates personal commitment and drive to meet or exceed objectives. 

    Strong organization skills to execute on job expectations and priorities. 

    Consultative selling/negotiation skills with the proven ability to build lasting customer relationships with a focus on facilitating trust and open communication. 

    Influential communicator with focus on active listening and customizing messages appropriately for differing audiences. 

    Must be able to identify individual customers’ needs and provide solutions based on those needs. 

    Must be a team player and have a demonstrated history of leadership within a team environment. 

    Flexibility and willingness to adapt to successfully navigate a complex ever changing work environment. 

    Experience in the retail/distribution, healthcare delivery, pharmacy, benefits or insurance industry helpful and preferred. 

    Candidates must be authorized to work in USA. Sponsorship is not available for this role.

    Work Conditions

    Office Hybrid

    Must maintain a regular presence in Las Colinas, TX HQ


    This role offers location flexibility and is open to candidates across the United States.


    Candidates based in the Dallas–Fort Worth (DFW) area will be hired in a hybrid capacity and are expected to work onsite at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in‑office days may be designated based on team needs and business priorities.

    We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

    Our Base Pay Range for this position

    $124,400 - $207,400

    McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

    McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


    McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

    McKesson job postings are posted on our career site: careers.mckesson.com.

    McKesson is an Equal Opportunity Employer

     

    McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

     

    McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

    Join us at McKesson!

    Read Less
  • Director Technical Support Engineering  

    - IRVING
    McKesson is an impact-driven, Fortune 10 company that touches virtuall... Read More

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

    What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

    Position Summary

    The Director Technical Support Engineering leads the EnterpriseRX level 3 technical support organization.  This group handles the most complex technical issues across EnterpriseRX, integrated solutions, and customer environments, driving deep technical troubleshooting, systemic issue resolution, and advanced incident and problem management.  

    This leader sets the strategic and operational direction for level 3 support, ensuring the EnterpriseRX customers and our Account Exec teams receive exceptional service and responsive support. The Director focuses on operational maturity, platform reliability, root-cause elimination, and optimization of cross-functional workflows with Product, Engineering, Infrastructure, Data, Security, and Commercial teams. 

    Key Responsibilities

    Strategy 

    Define and execute the Tier 3 support strategy for EnterpriseRX, ensuring alignment with business, product, and technical roadmaps 

    Lead advanced support processes including complex case resolution, major incident management, and problem management 

    Establish governance frameworks and standardized ITIL-aligned operational practices 

    Build scalable operational plans to support evolving products and commercial growth 

    Advanced Technical Support & Problem Resolution 

    Oversee resolution of the most complex EnterpriseRX platform and application issues 

    Own the escalation path into Engineering, Product, and Infrastructure teams 

    Drive structured Root Cause Analysis (RCA) and long-term problem prevention  

    Collaborate with EnterpriseRX Product & Engineering on defect trends, systemic issues, and automation opportunities 

    Serve as the primary operational liaison for EnterpriseRX across Engineering, Infrastructure, Data, Security, Customer Support, SAMs, and Commercial stakeholders 

    Lead major incident response, triage, and executive communication for EnterpriseRX impacting events 

    Partner with commercial teams to resolve high-impact customer escalations and improve customer experience 

     

    Team Leadership & Development 

    Lead and build a high performing team of managers, SMEs, and Tier 3 analysts with deep knowledge of EnterpriseRX supported platforms 

    Develop competency models, technical training pathways, and succession planning for critical roles 

    Build a culture of excellence, accountability, innovation, and customer focus.  

    Mentor and develop talent across the level 3 support organization 

    Lead and manage 3rd party resources via SOW outcomes, metrics, and SLAs 

     

    Governance & Budget 

    Own escalation protocols, documentation standards, and regulatory compliance for EnterpriseRX operations 

    Manage the Tier 3 operations budget, vendor strategies, and tooling investments 

    Ensure alignment with healthcare compliance standards including HIPAA and PCI  

    Performance Management and Metrics 

    Own Tier 3 KPIs including SLA attainment, backlog health, incident reduction, and defect resolution cycles 

    Lead operational business reviews with CSI and executive partners.  

    Develop dashboards and analytics that articulate platform and support trends 

    Oversee advanced capacity planning and forecasting for high-skill technical teams 

    Minimum Requirement

    Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.

    Education

    Bachelor’s degree in Computer Science, Information Systems, or related field preferred.  Master’s degree a plus

    Critical Skills

    12+ years of progressive experience in IT operations, technical support, or service delivery, ideally supporting commercial or customer-facing platforms.  

    4+ years of management experience leading managers, technical teams, or senior-level support specialists.  

    Demonstrated success leading high-severity incidents, RCA, and cross-functional technical resolution.  

    Strong analytical skills with experience designing KPIs, dashboards, and operational review cycles.  

    Proven ability to partner with Product and Engineering on roadmap alignment, defect management, and stability initiatives.  

    Strong executive presence with the ability to communicate clearly to technical and business leadership.  

    Expertise in Tier 3 technical support methodologies, troubleshooting patterns, and platform architecture fundamentals.  

    ITIL-aligned service management knowledge across incident, problem, change, and knowledge management.  

    Ability to interpret logs, API behaviors, integrations, and platform telemetry.  

    SQL proficiency or familiarity, with the ability to guide and validate technical investigations.  

    Experience with Salesforce Service Cloud, Jira, Confluence, and monitoring/alerting tools.  

     

    Additional Knowledge & Skills 

    Strong process optimization and continuous improvement mindset.  

    Communication skills: develops rapport and credibility across the organization, promotes ideas and proposals persuasively 

    Business/Financial Acumen 

    Analysis/Problem Solving /Negotiation 

    Self-motivated and demonstrates personal commitment and drive to meet or exceed objectives. 

    Strong organization skills to execute on job expectations and priorities. 

    Consultative selling/negotiation skills with the proven ability to build lasting customer relationships with a focus on facilitating trust and open communication. 

    Influential communicator with focus on active listening and customizing messages appropriately for differing audiences. 

    Must be able to identify individual customers’ needs and provide solutions based on those needs. 

    Must be a team player and have a demonstrated history of leadership within a team environment. 

    Flexibility and willingness to adapt to successfully navigate a complex ever changing work environment. 

    Experience in the retail/distribution, healthcare delivery, pharmacy, benefits or insurance industry helpful and preferred. 

    Candidates must be authorized to work in USA. Sponsorship is not available for this role.

    Work Conditions

    Office Hybrid

    Must maintain a regular presence in Las Colinas, TX HQ


    This role offers location flexibility and is open to candidates across the United States.


    Candidates based in the Dallas–Fort Worth (DFW) area will be hired in a hybrid capacity and are expected to work onsite at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in‑office days may be designated based on team needs and business priorities.

    We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

    Our Base Pay Range for this position

    $124,400 - $207,400

    McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

    McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


    McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

    McKesson job postings are posted on our career site: careers.mckesson.com.

    McKesson is an Equal Opportunity Employer

     

    McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

     

    McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

    Join us at McKesson!

    Read Less
  • Director Technical Support Engineering  

    - ATLANTA
    McKesson is an impact-driven, Fortune 10 company that touches virtuall... Read More

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

    What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

    Position Summary

    The Director Technical Support Engineering leads the EnterpriseRX level 3 technical support organization.  This group handles the most complex technical issues across EnterpriseRX, integrated solutions, and customer environments, driving deep technical troubleshooting, systemic issue resolution, and advanced incident and problem management.  

    This leader sets the strategic and operational direction for level 3 support, ensuring the EnterpriseRX customers and our Account Exec teams receive exceptional service and responsive support. The Director focuses on operational maturity, platform reliability, root-cause elimination, and optimization of cross-functional workflows with Product, Engineering, Infrastructure, Data, Security, and Commercial teams. 

    Key Responsibilities

    Strategy 

    Define and execute the Tier 3 support strategy for EnterpriseRX, ensuring alignment with business, product, and technical roadmaps 

    Lead advanced support processes including complex case resolution, major incident management, and problem management 

    Establish governance frameworks and standardized ITIL-aligned operational practices 

    Build scalable operational plans to support evolving products and commercial growth 

    Advanced Technical Support & Problem Resolution 

    Oversee resolution of the most complex EnterpriseRX platform and application issues 

    Own the escalation path into Engineering, Product, and Infrastructure teams 

    Drive structured Root Cause Analysis (RCA) and long-term problem prevention  

    Collaborate with EnterpriseRX Product & Engineering on defect trends, systemic issues, and automation opportunities 

    Serve as the primary operational liaison for EnterpriseRX across Engineering, Infrastructure, Data, Security, Customer Support, SAMs, and Commercial stakeholders 

    Lead major incident response, triage, and executive communication for EnterpriseRX impacting events 

    Partner with commercial teams to resolve high-impact customer escalations and improve customer experience 

     

    Team Leadership & Development 

    Lead and build a high performing team of managers, SMEs, and Tier 3 analysts with deep knowledge of EnterpriseRX supported platforms 

    Develop competency models, technical training pathways, and succession planning for critical roles 

    Build a culture of excellence, accountability, innovation, and customer focus.  

    Mentor and develop talent across the level 3 support organization 

    Lead and manage 3rd party resources via SOW outcomes, metrics, and SLAs 

     

    Governance & Budget 

    Own escalation protocols, documentation standards, and regulatory compliance for EnterpriseRX operations 

    Manage the Tier 3 operations budget, vendor strategies, and tooling investments 

    Ensure alignment with healthcare compliance standards including HIPAA and PCI  

    Performance Management and Metrics 

    Own Tier 3 KPIs including SLA attainment, backlog health, incident reduction, and defect resolution cycles 

    Lead operational business reviews with CSI and executive partners.  

    Develop dashboards and analytics that articulate platform and support trends 

    Oversee advanced capacity planning and forecasting for high-skill technical teams 

    Minimum Requirement

    Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.

    Education

    Bachelor’s degree in Computer Science, Information Systems, or related field preferred.  Master’s degree a plus

    Critical Skills

    12+ years of progressive experience in IT operations, technical support, or service delivery, ideally supporting commercial or customer-facing platforms.  

    4+ years of management experience leading managers, technical teams, or senior-level support specialists.  

    Demonstrated success leading high-severity incidents, RCA, and cross-functional technical resolution.  

    Strong analytical skills with experience designing KPIs, dashboards, and operational review cycles.  

    Proven ability to partner with Product and Engineering on roadmap alignment, defect management, and stability initiatives.  

    Strong executive presence with the ability to communicate clearly to technical and business leadership.  

    Expertise in Tier 3 technical support methodologies, troubleshooting patterns, and platform architecture fundamentals.  

    ITIL-aligned service management knowledge across incident, problem, change, and knowledge management.  

    Ability to interpret logs, API behaviors, integrations, and platform telemetry.  

    SQL proficiency or familiarity, with the ability to guide and validate technical investigations.  

    Experience with Salesforce Service Cloud, Jira, Confluence, and monitoring/alerting tools.  

     

    Additional Knowledge & Skills 

    Strong process optimization and continuous improvement mindset.  

    Communication skills: develops rapport and credibility across the organization, promotes ideas and proposals persuasively 

    Business/Financial Acumen 

    Analysis/Problem Solving /Negotiation 

    Self-motivated and demonstrates personal commitment and drive to meet or exceed objectives. 

    Strong organization skills to execute on job expectations and priorities. 

    Consultative selling/negotiation skills with the proven ability to build lasting customer relationships with a focus on facilitating trust and open communication. 

    Influential communicator with focus on active listening and customizing messages appropriately for differing audiences. 

    Must be able to identify individual customers’ needs and provide solutions based on those needs. 

    Must be a team player and have a demonstrated history of leadership within a team environment. 

    Flexibility and willingness to adapt to successfully navigate a complex ever changing work environment. 

    Experience in the retail/distribution, healthcare delivery, pharmacy, benefits or insurance industry helpful and preferred. 

    Candidates must be authorized to work in USA. Sponsorship is not available for this role.

    Work Conditions

    Office Hybrid

    Must maintain a regular presence in Las Colinas, TX HQ


    This role offers location flexibility and is open to candidates across the United States.


    Candidates based in the Dallas–Fort Worth (DFW) area will be hired in a hybrid capacity and are expected to work onsite at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in‑office days may be designated based on team needs and business priorities.

    We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

    Our Base Pay Range for this position

    $124,400 - $207,400

    McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

    McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


    McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

    McKesson job postings are posted on our career site: careers.mckesson.com.

    McKesson is an Equal Opportunity Employer

     

    McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

     

    McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

    Join us at McKesson!

    Read Less
  • Pharmacy Technician - Central Fill  

    - Saint Matthews
    McKesson is an impact-driven, Fortune 10 company that touches virtuall... Read More

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

     

    What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

    About the Role

    McKesson is hiring Central Fill Pharmacy Technicians in Jeffersonville, Indiana. As a Prescription Fulfillment Technician, you’ll support automated pharmacy operations by preparing, packaging, and distributing medications. You’ll ensure accuracy, safety, and compliance while contributing to McKesson’s mission of improving healthcare outcomes.

    What You’ll Do

    Perform medication packaging and distribution with precision

    Fill and verify prescriptions using pharmacy systems

    Stock automated cells and manage inventory through barcode scanning

    Maintain HIPAA compliance and pharmacy protocols to protect patient safety

    Support daily production goals in a fast‑paced healthcare logistics environment

    Basic Requirements

    3 years of experience in pharmacy or a relevant field

    Critical Skills/Experience:

    High school diploma or equivalent

    Active Indiana Pharmacy Technician License or In‑Training License

    Preferred Skills

    PTCB Certified Pharmacy Technician

    1+ years of pharmacy technician experience

    Strong computer skills; warehouse or healthcare logistics experience a plus

    Schedule & Pay

    1st Shift: Mon–Fri (10 AM–7:30 PM) + every 3rd Sat (12–8:30 PM) | $18.95/hr

    2nd Shift: Mon–Fri (2 PM–11 PM) + every 3rd Sat (12–8:30 PM) | $19.95/hr

    Physical Requirements

    Ability to lift up to 30 lbs

    Stand/walk continuously for 8+ hours per shift

    Perform bending, twisting, and reaching tasks

    Why McKesson

    Join McKesson and grow your career in healthcare logistics. We offer competitive pay, PTO, medical/dental/vision benefits, 401(k), employee stock purchase plan, and career development opportunities.

    👉 Apply today to start your journey with McKesson in Jeffersonville, IN.

    We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

    McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

    McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


    McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

    McKesson job postings are posted on our career site: careers.mckesson.com.

    McKesson is an Equal Opportunity Employer

     

    McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

     

    McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com.

    Join us at McKesson!

    Read Less
  • Pharmacy Technician - Central Fill  

    - Lyndon
    McKesson is an impact-driven, Fortune 10 company that touches virtuall... Read More

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

     

    What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

    About the Role

    McKesson is hiring Central Fill Pharmacy Technicians in Jeffersonville, Indiana. As a Prescription Fulfillment Technician, you’ll support automated pharmacy operations by preparing, packaging, and distributing medications. You’ll ensure accuracy, safety, and compliance while contributing to McKesson’s mission of improving healthcare outcomes.

    What You’ll Do

    Perform medication packaging and distribution with precision

    Fill and verify prescriptions using pharmacy systems

    Stock automated cells and manage inventory through barcode scanning

    Maintain HIPAA compliance and pharmacy protocols to protect patient safety

    Support daily production goals in a fast‑paced healthcare logistics environment

    Basic Requirements

    3 years of experience in pharmacy or a relevant field

    Critical Skills/Experience:

    High school diploma or equivalent

    Active Indiana Pharmacy Technician License or In‑Training License

    Preferred Skills

    PTCB Certified Pharmacy Technician

    1+ years of pharmacy technician experience

    Strong computer skills; warehouse or healthcare logistics experience a plus

    Schedule & Pay

    1st Shift: Mon–Fri (10 AM–7:30 PM) + every 3rd Sat (12–8:30 PM) | $18.95/hr

    2nd Shift: Mon–Fri (2 PM–11 PM) + every 3rd Sat (12–8:30 PM) | $19.95/hr

    Physical Requirements

    Ability to lift up to 30 lbs

    Stand/walk continuously for 8+ hours per shift

    Perform bending, twisting, and reaching tasks

    Why McKesson

    Join McKesson and grow your career in healthcare logistics. We offer competitive pay, PTO, medical/dental/vision benefits, 401(k), employee stock purchase plan, and career development opportunities.

    👉 Apply today to start your journey with McKesson in Jeffersonville, IN.

    We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

    McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

    McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


    McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

    McKesson job postings are posted on our career site: careers.mckesson.com.

    McKesson is an Equal Opportunity Employer

     

    McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

     

    McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com.

    Join us at McKesson!

    Read Less
  • Pharmacy Technician - Central Fill  

    - JEFFERSONVILLE
    McKesson is an impact-driven, Fortune 10 company that touches virtuall... Read More

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

     

    What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

    About the Role

    McKesson is hiring Central Fill Pharmacy Technicians in Jeffersonville, Indiana. As a Prescription Fulfillment Technician, you’ll support automated pharmacy operations by preparing, packaging, and distributing medications. You’ll ensure accuracy, safety, and compliance while contributing to McKesson’s mission of improving healthcare outcomes.

    What You’ll Do

    Perform medication packaging and distribution with precision

    Fill and verify prescriptions using pharmacy systems

    Stock automated cells and manage inventory through barcode scanning

    Maintain HIPAA compliance and pharmacy protocols to protect patient safety

    Support daily production goals in a fast‑paced healthcare logistics environment

    Basic Requirements

    3 years of experience in pharmacy or a relevant field

    Critical Skills/Experience:

    High school diploma or equivalent

    Active Indiana Pharmacy Technician License or In‑Training License

    Preferred Skills

    PTCB Certified Pharmacy Technician

    1+ years of pharmacy technician experience

    Strong computer skills; warehouse or healthcare logistics experience a plus

    Schedule & Pay

    1st Shift: Mon–Fri (10 AM–7:30 PM) + every 3rd Sat (12–8:30 PM) | $18.95/hr

    2nd Shift: Mon–Fri (2 PM–11 PM) + every 3rd Sat (12–8:30 PM) | $19.95/hr

    Physical Requirements

    Ability to lift up to 30 lbs

    Stand/walk continuously for 8+ hours per shift

    Perform bending, twisting, and reaching tasks

    Why McKesson

    Join McKesson and grow your career in healthcare logistics. We offer competitive pay, PTO, medical/dental/vision benefits, 401(k), employee stock purchase plan, and career development opportunities.

    👉 Apply today to start your journey with McKesson in Jeffersonville, IN.

    We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

    McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

    McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


    McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

    McKesson job postings are posted on our career site: careers.mckesson.com.

    McKesson is an Equal Opportunity Employer

     

    McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

     

    McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com.

    Join us at McKesson!

    Read Less
  • Pharmacy Technician - Central Fill  

    - Shively
    McKesson is an impact-driven, Fortune 10 company that touches virtuall... Read More

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

     

    What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

    About the Role

    McKesson is hiring Central Fill Pharmacy Technicians in Jeffersonville, Indiana. As a Prescription Fulfillment Technician, you’ll support automated pharmacy operations by preparing, packaging, and distributing medications. You’ll ensure accuracy, safety, and compliance while contributing to McKesson’s mission of improving healthcare outcomes.

    What You’ll Do

    Perform medication packaging and distribution with precision

    Fill and verify prescriptions using pharmacy systems

    Stock automated cells and manage inventory through barcode scanning

    Maintain HIPAA compliance and pharmacy protocols to protect patient safety

    Support daily production goals in a fast‑paced healthcare logistics environment

    Basic Requirements

    3 years of experience in pharmacy or a relevant field

    Critical Skills/Experience:

    High school diploma or equivalent

    Active Indiana Pharmacy Technician License or In‑Training License

    Preferred Skills

    PTCB Certified Pharmacy Technician

    1+ years of pharmacy technician experience

    Strong computer skills; warehouse or healthcare logistics experience a plus

    Schedule & Pay

    1st Shift: Mon–Fri (10 AM–7:30 PM) + every 3rd Sat (12–8:30 PM) | $18.95/hr

    2nd Shift: Mon–Fri (2 PM–11 PM) + every 3rd Sat (12–8:30 PM) | $19.95/hr

    Physical Requirements

    Ability to lift up to 30 lbs

    Stand/walk continuously for 8+ hours per shift

    Perform bending, twisting, and reaching tasks

    Why McKesson

    Join McKesson and grow your career in healthcare logistics. We offer competitive pay, PTO, medical/dental/vision benefits, 401(k), employee stock purchase plan, and career development opportunities.

    👉 Apply today to start your journey with McKesson in Jeffersonville, IN.

    We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

    McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

    McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


    McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

    McKesson job postings are posted on our career site: careers.mckesson.com.

    McKesson is an Equal Opportunity Employer

     

    McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

     

    McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com.

    Join us at McKesson!

    Read Less
  • Pharmacy Technician - Central Fill  

    - Newburg
    McKesson is an impact-driven, Fortune 10 company that touches virtuall... Read More

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

     

    What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

    About the Role

    McKesson is hiring Central Fill Pharmacy Technicians in Jeffersonville, Indiana. As a Prescription Fulfillment Technician, you’ll support automated pharmacy operations by preparing, packaging, and distributing medications. You’ll ensure accuracy, safety, and compliance while contributing to McKesson’s mission of improving healthcare outcomes.

    What You’ll Do

    Perform medication packaging and distribution with precision

    Fill and verify prescriptions using pharmacy systems

    Stock automated cells and manage inventory through barcode scanning

    Maintain HIPAA compliance and pharmacy protocols to protect patient safety

    Support daily production goals in a fast‑paced healthcare logistics environment

    Basic Requirements

    3 years of experience in pharmacy or a relevant field

    Critical Skills/Experience:

    High school diploma or equivalent

    Active Indiana Pharmacy Technician License or In‑Training License

    Preferred Skills

    PTCB Certified Pharmacy Technician

    1+ years of pharmacy technician experience

    Strong computer skills; warehouse or healthcare logistics experience a plus

    Schedule & Pay

    1st Shift: Mon–Fri (10 AM–7:30 PM) + every 3rd Sat (12–8:30 PM) | $18.95/hr

    2nd Shift: Mon–Fri (2 PM–11 PM) + every 3rd Sat (12–8:30 PM) | $19.95/hr

    Physical Requirements

    Ability to lift up to 30 lbs

    Stand/walk continuously for 8+ hours per shift

    Perform bending, twisting, and reaching tasks

    Why McKesson

    Join McKesson and grow your career in healthcare logistics. We offer competitive pay, PTO, medical/dental/vision benefits, 401(k), employee stock purchase plan, and career development opportunities.

    👉 Apply today to start your journey with McKesson in Jeffersonville, IN.

    We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

    McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

    McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


    McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

    McKesson job postings are posted on our career site: careers.mckesson.com.

    McKesson is an Equal Opportunity Employer

     

    McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

     

    McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com.

    Join us at McKesson!

    Read Less
  • Pharmacy Technician - Central Fill  

    - New Albany
    McKesson is an impact-driven, Fortune 10 company that touches virtuall... Read More

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

     

    What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

    About the Role

    McKesson is hiring Central Fill Pharmacy Technicians in Jeffersonville, Indiana. As a Prescription Fulfillment Technician, you’ll support automated pharmacy operations by preparing, packaging, and distributing medications. You’ll ensure accuracy, safety, and compliance while contributing to McKesson’s mission of improving healthcare outcomes.

    What You’ll Do

    Perform medication packaging and distribution with precision

    Fill and verify prescriptions using pharmacy systems

    Stock automated cells and manage inventory through barcode scanning

    Maintain HIPAA compliance and pharmacy protocols to protect patient safety

    Support daily production goals in a fast‑paced healthcare logistics environment

    Basic Requirements

    3 years of experience in pharmacy or a relevant field

    Critical Skills/Experience:

    High school diploma or equivalent

    Active Indiana Pharmacy Technician License or In‑Training License

    Preferred Skills

    PTCB Certified Pharmacy Technician

    1+ years of pharmacy technician experience

    Strong computer skills; warehouse or healthcare logistics experience a plus

    Schedule & Pay

    1st Shift: Mon–Fri (10 AM–7:30 PM) + every 3rd Sat (12–8:30 PM) | $18.95/hr

    2nd Shift: Mon–Fri (2 PM–11 PM) + every 3rd Sat (12–8:30 PM) | $19.95/hr

    Physical Requirements

    Ability to lift up to 30 lbs

    Stand/walk continuously for 8+ hours per shift

    Perform bending, twisting, and reaching tasks

    Why McKesson

    Join McKesson and grow your career in healthcare logistics. We offer competitive pay, PTO, medical/dental/vision benefits, 401(k), employee stock purchase plan, and career development opportunities.

    👉 Apply today to start your journey with McKesson in Jeffersonville, IN.

    We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

    McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

    McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


    McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

    McKesson job postings are posted on our career site: careers.mckesson.com.

    McKesson is an Equal Opportunity Employer

     

    McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

     

    McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com.

    Join us at McKesson!

    Read Less
  • Director Technical Support Engineering  

    - Franklin County
    McKesson is an impact-driven, Fortune 10 company that touches virtuall... Read More
    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Position Summary The Director Technical Support Engineering leads the EnterpriseRX level 3 technical support organization . This group handles the most complex technical issues across EnterpriseRX , integrated solutions, and customer environments, driving deep technical troubleshooting, systemic issue resolution, and advanced incident and problem management. This leader sets the strategic and operational direction for level 3 support, ensuring th e EnterpriseRX customers and our Account Exec teams receive exceptional service and responsive support. The Director focuses on operational maturity, platform reliability, root-cause elimination, and optimization of cross-functional workflows with Product, Engineering, Infrastructure, Data, Security, and Commercial teams. Key Responsibilities Strategy * Define and execute the Tier 3 support strategy for EnterpriseRX , ensuring alignment with business, product, and technical roadmaps * Lead advanced support processes including complex case resolution, major incident management, and problem management * Establish governance frameworks and standardized ITIL-aligned operational practices * Build scalable operational plans to support evolving products and commercial growth Advanced Technical Support & Problem Resolution * Oversee resolution of the most complex EnterpriseRX platform and application issues * Own the escalation path into Engineering, Product, and Infrastructure teams * Drive structured Root Cause Analysis (RCA) and long-term problem prevention * Collaborate with EnterpriseRX Product & Engineering on defect trends, systemic issues, and automation opportunities * Serve as the primary operational liaison for EnterpriseRX across Engineering, Infrastructure, Data, Security, Customer Support, SAMs, and Commercial stakeholders * Lead major incident response, triage, and executive communication for EnterpriseRX impacting events * Partner with commercial teams to resolve high-impact customer escalations and improve customer experience Team Leadership & Development * Lead and build a high performing team of managers, SMEs, and Tier 3 analysts with deep knowledge of EnterpriseRX supported platforms * Develop competency models, technical training pathways, and succession planning for critical roles * Build a culture of excellence, accountability, innovation, and customer focus. * Mentor and develop talent across the level 3 support organization * Lead and manage 3 rd party resources via SOW outcomes, metrics, and SLAs Governance & Budget * Own escalation protocols, documentation standards, and regulatory compliance for EnterpriseRX operations * Manage the Tier 3 operations budget, vendor strategies, and tooling investments * Ensure alignment with healthcare compliance standards including HIPAA and PCI Performance Management and Metrics * Own Tier 3 KPIs including SLA attainment, backlog health, incident reduction, and defect resolution cycles * Lead operational business reviews with CSI and executive partners. * Develop dashboards and analytics that articulate platform and support trends * Oversee advanced capacity planning and forecasting for high-skill technical teams Minimum Requirement Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience. Education Bachelor's degree in Computer Science , Information Systems, or related field preferred . Master's degree a plus Critical Skills * 12+ years of progressive experience in IT operations, technical support, or service delivery, ideally supporting commercial or customer-facing platforms. * 4+ years of management experience leading managers, technical teams, or senior-level support specialists. * Demonstrated success leading high-severity incidents, RCA, and cross-functional technical resolution. * Strong analytical skills with experience designing KPIs, dashboards, and operational review cycles. * Proven ability to partner with Product and Engineering on roadmap alignment, defect management, and stability initiatives. * Strong executive presence with the ability to communicate clearly to technical and business leadership. * Expertise in Tier 3 technical support methodologies, troubleshooting patterns, and platform architecture fundamentals. * ITIL-aligned service management knowledge across incident , problem , change , and knowledge management. * Ability to interpret logs, API behaviors, integrations, and platform telemetry. * SQL proficiency or familiarity, with the ability to guide and validate technical investigations. * Experience with Salesforce Service Cloud, Jira, Confluence, and monitoring/alerting tools. Additional Knowledge & Skills * Strong process optimization and continuous improvement mindset. * Communication skills: develops rapport and credibility across the organization, promotes ideas and proposals persuasively * Business/Financial Acumen * Analysis/Problem Solving /Negotiation * Self-motivated and demonstrates personal commitment and drive to meet or exceed objectives . * Strong organization skills to execute on job expectations and priorities. * Consultative selling/negotiation skills with the proven ability to build lasting customer relationships with a focus on facilitating trust and open communication. * Influential communicator with focus on active listening and customizing messages appropriately for differing audiences. * Must be able to identify individual customers' needs and provide solutions based on those needs. * Must be a team player and have a demonstrated history of leadership within a team environment. * Flexibility and willingness to adapt to successfully navigate a complex ever changing work environment. * Experience in the retail/distribution, healthcare delivery, pharmacy, benefits or insurance industry helpful and preferred. Candidates must be authorized to work in USA. Sponsorship is not available for this role. Work Conditions Office Hybrid Must maintain a regular presence in Las Colinas, TX HQ This role offers location flexibility and is open to candidates across the United States. Candidates based in the Dallas-Fort Worth (DFW) area will be hired in a hybrid capacity and are expected to work onsite at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in‑office days may be designated based on team needs and business priorities. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. (https://careers.mckesson.com/en/benefits) Our Base Pay Range for this position $124,400 - $207,400 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com (http://careers.mckesson.com) . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity (https://www.mckesson.com/about-mckesson/eeo-at-mckesson/) page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com (mailto:Disability_Accommodation@McKesson.com) or (Canada) Accessibility@mckesson.ca (mailto:Accessibility@mckesson.ca) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson! Read Less

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