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• M

  Contact Center Operations Supervisor  

  MCI Inc.

  - Tampa

  Posted: 29/05/2026

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  Supervise and support a team of contact center agents to meet performa... Read More

  Supervise and support a team of contact center agents to meet performance targets and client SLAs. Monitor real-time operations, manage schedules, and ensure adherence to workforce plans. Provide coaching, feedback, and performance evaluations to dri Operations Supervisor, Operations, Supervisor, Manufacturing, Performance Read Less

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• M

  Call Center Agent (Evenings)  

  MCI Inc.

  - Las Cruces

  Posted: 29/05/2026

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  Handle inbound and outbound calls professionally and efficiently. Reso... Read More

  Handle inbound and outbound calls professionally and efficiently. Resolve customer issues on the first call through effective problem-solving. Research and retrieve information across systems to support customer needs. Accurately document and process Call Center, Agent, Technology, Training Read Less

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• M

  Human Resources Business Partner II  

  MCI Inc.

  - Dallas

  Posted: 29/05/2026

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  Provide general HR support in collaboration with operations teams. Par... Read More

  Provide general HR support in collaboration with operations teams. Partner with remote HR teams and the HR Manager to address HR-related matters and initiatives. Align HR strategies with business objectives and recommend improvements. Promote employe Business Partner, Human Resource, Business, HR Manager, Operations, Business Services Read Less

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• M

  Contact Center Quality Assurance Manager  

  MCI Inc.

  - Tampa

  Posted: 29/05/2026

  Apply Now

  Lead the QA team in monitoring and evaluating agent interactions acros... Read More

  Lead the QA team in monitoring and evaluating agent interactions across various campaigns. Develop and implement QA frameworks, scorecards, and calibration sessions. Analyze quality trends and provide actionable insights to operations and training te Quality Assurance, Manager, Assurance, Operations, QA, Business Services Read Less

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• M

  Experienced Call Center Recruiter  

  MCI Inc.

  - Wichita

  Posted: 29/05/2026

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  Manage full-cycle recruitment for contact center roles. Source candida... Read More

  Manage full-cycle recruitment for contact center roles. Source candidates through job boards, social media, and referrals. Conduct interviews, assessments, and background checks. Coordinate with hiring managers to understand staffing needs. Maintain Call Center, Recruiter, Experience, Business Services Read Less

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• M

  Call Center Sales Manager  

  MCI Inc.

  - Wichita

  Posted: 29/05/2026

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  Lead a team of 5-10 call center supervisors responsible for inbound an... Read More

  Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives. Responsible for coaching and developing reports on customer service processes and best practices. Manage metrics, performance criteria, policies and pro Sales Manager, Call Center, Manager, Sales, Technical Support, Customer Service, Technology Read Less

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• M

  Contact Center Customer Service Representative  

  MCI Inc.

  - Addison

  Posted: 29/05/2026

  Apply Now

  Handle inbound calls, emails, or chats from customers. Provide accurat... Read More

  Handle inbound calls, emails, or chats from customers. Provide accurate information about products, services, and billing. Resolve customer complaints and escalate when necessary. Maintain detailed records of customer interactions. Follow company pro Customer Service Representative, Customer Service, Representative, Retail Read Less

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• M

  Experienced Call Center Quality Assurance Supervisor  

  MCI Inc.

  - Wichita

  Posted: 29/05/2026

  Apply Now

  Supervise QA analysts and oversee daily monitoring of agent interactio... Read More

  Supervise QA analysts and oversee daily monitoring of agent interactions. Conduct calibration sessions to ensure scoring consistency across teams. Analyze QA data and trends to identify performance gaps and training needs. Provide coaching and feedba Quality Assurance, Assurance, Supervisor, Call Center, Experience, QA, Business Services Read Less

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• M

  Spanish Tolling Call Center Representative (Entry-Level)  

  MCI Inc.

  - Dallas

  Posted: 29/05/2026

  Apply Now

  Handle inbound and outbound contacts in a courteous, timely, and profe... Read More

  Handle inbound and outbound contacts in a courteous, timely, and professional manner. Listen to customers, understand their needs, and resolve customer issues. Research systems to find missing information as applicable; coordinate with other departme Call Center, Representative, Spanish, Customer Service, Technical Support, Technology, Training Read Less

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• M

  Spanish Customer Service Representative  

  MCI Inc.

  - Wichita

  Posted: 29/05/2026

  Apply Now

  Handle inbound and outbound contacts in a courteous, timely, and profe... Read More

  Handle inbound and outbound contacts in a courteous, timely, and professional manner. Listen to customers, understand their needs, and resolve customer issues. Research systems to find missing information as applicable; coordinate with other departme Customer Service Representative, Customer Service, Spanish, Representative, Technical Support, Retail Read Less

  Apply Now

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