Overview
MCI (Valor Intelligent Processing (VIP) is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI (Valor Intelligent Processing (VIP) we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We’re seeking a Bilingual Tollway Customer Service Specialist to support both inbound calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this customer-facing role, you’ll assist with toll account issues, payment processing, and general support delivering a positive experience for every visitor and caller.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities
Serve as the welcoming face of toll operations at facility offices in Tampa, FL.Respond to customer inquiries regarding toll balances, account discrepancies, and general concerns.Process payments using toll operations back-office systems.Handle in-person customer interactions, including complaints and service requests.Support inbound customer service calls and resolve issues efficiently.Collaborate with team members to enhance the overall customer experience.Complete end-of-day deposits and balancing reports.Follow attendance and scheduling requirements consistently.Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications:
Must be 18 years or older.High school diploma or equivalent.Fluent in English and Spanish (spoken and written).Experience with computer-based data entry.Strong communication skills written, verbal, and interpersonal.Ability to work shifts aligned with toll operations hours, including weekends and holidays.Experience with non-cash payment processing systems.Skilled in troubleshooting, conflict resolution, and customer follow-up.Customer-focused: empathetic, patient, and responsive.Capable of multitasking and self-management in a fast-paced environment.Team-oriented with a commitment to service excellence.Preferred: Experience in customer service, inside sales, problem-solving, or back-office support.Familiarity with tolling systems or public infrastructure services. Read LessOverview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Do you enjoy helping customers find the right solutions? We're looking for a Full-Time Inbound Sales Representative to assist customers who contact us with questions and purchasing needs. You'll provide outstanding service while identifying opportunities to recommend products and services that best fit each customer's needs.
If you enjoy building relationships and exceeding customer expectations, we'd love to meet you.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
Answer inbound customer calls professionally and efficiently.Understand customer needs and recommend appropriate products or services.Guide customers through the purchasing process.Build trust through excellent customer service.Meet sales and performance goals.Accurately document customer interactions.Maintain knowledge of products, services, and promotions.Follow company policies and quality standards.Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years or older.High school diploma or GED required.Excellent communication and listening skills.Customer-focused with strong interpersonal skills.Basic computer proficiency.Ability to multitask in a fast-paced environment.Strong problem-solving abilities.Reliable attendance and punctuality.Nice to HavePrevious inbound sales experience.Customer service or call center experience.Experience working toward sales goals.CRM software experience.Upselling or cross-selling experience.Bilingual or multilingual skills. Read LessOverview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you motivated by achieving goals and connecting with people? We're seeking a Full-Time Outbound Sales Representative to proactively reach out to prospective customers, build relationships, and promote products and services.
If you're energetic, persuasive, and driven by success, this could be the perfect opportunity for you.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
Make outbound calls to prospective customers.Present products and services confidently and professionally.Identify customer needs and recommend appropriate solutions.Build rapport and maintain positive customer relationships.Meet or exceed individual sales goals and performance metrics.Accurately document customer interactions.Follow all sales scripts, compliance guidelines, and company policies.Collaborate with team members to achieve overall sales objectives.Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years or older.High school diploma or GED required.Excellent verbal communication skills.Strong persuasive and negotiation abilities.Comfortable making a high volume of outbound calls.Basic computer skills.Self-motivated with a goal-oriented mindset.Ability to work a full-time schedule.Nice to HavePrevious outbound sales experience.Call center sales experience.Experience meeting sales quotas.CRM software experience.Upselling or cross-selling experience.Bilingual or multilingual skills. Read LessOverview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Do you enjoy helping customers and creating positive experiences? We're hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service.
This is a great opportunity for individuals who enjoy working with people, solving problems, and making a difference every day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:Assist customers by phone, email, or chat.Respond to customer inquiries accurately and efficiently.Resolve customer concerns with professionalism and empathy.Maintain detailed and accurate customer records.Process requests and follow established procedures.Meet quality and productivity goals.Work collaboratively with internal teams to resolve customer issues.Deliver an exceptional customer experience with every interaction.Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years or older.High school diploma or GED required.Fluent in English.Strong verbal and written communication skills.Excellent problem-solving and active listening abilities.Ability to multitask and work in a fast-paced environment.Previous customer service experience is an advantage but not required.Nice to HavePrevious outbound sales experience.Call center sales experience.Experience meeting sales quotas.CRM software experience.Upselling or cross-selling experience.Bilingual or multilingual skills. Read LessOverview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you're answering questions, resolving concerns, or guiding customers to the right solutions, you'll play an important role in creating a positive customer experience.
If you're dependable, customer-focused, and enjoy working in a fast-paced environment, we'd love to hear from you!
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:Answer inbound and/or make outbound customer calls professionally and courteously.Assist customers with questions, account inquiries, and general support.Resolve customer concerns while maintaining a positive experience.Accurately document customer interactions in company systems.Meet productivity, quality, and attendance expectations.Follow company policies and established call procedures.Maintain confidentiality of customer information.Collaborate with team members and supervisors to improve customer satisfaction.Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years or older.High school diploma or GED required.Fluent in English.Strong verbal and written communication skills.Excellent problem-solving and active listening abilities.Ability to multitask and work in a fast-paced environment.Previous customer service experience is an advantage but not required.Nice to HavePrevious outbound sales experience.Call center sales experience.Experience meeting sales quotas.CRM software experience.Upselling or cross-selling experience.Bilingual or multilingual skills. Read LessOverview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you're answering questions, resolving concerns, or guiding customers to the right solutions, you'll play an important role in creating a positive customer experience.
If you're dependable, customer-focused, and enjoy working in a fast-paced environment, we'd love to hear from you!
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:Answer inbound and/or make outbound customer calls professionally and courteously.Assist customers with questions, account inquiries, and general support.Resolve customer concerns while maintaining a positive experience.Accurately document customer interactions in company systems.Meet productivity, quality, and attendance expectations.Follow company policies and established call procedures.Maintain confidentiality of customer information.Collaborate with team members and supervisors to improve customer satisfaction.Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years or older.High school diploma or GED required.Fluent in English.Strong verbal and written communication skills.Excellent problem-solving and active listening abilities.Ability to multitask and work in a fast-paced environment.Previous customer service experience is an advantage but not required.Nice to HavePrevious outbound sales experience.Call center sales experience.Experience meeting sales quotas.CRM software experience.Upselling or cross-selling experience.Bilingual or multilingual skills. Read LessOverview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Do you enjoy helping customers find the right solutions? We're looking for a Full-Time Inbound Sales Representative to assist customers who contact us with questions and purchasing needs. You'll provide outstanding service while identifying opportunities to recommend products and services that best fit each customer's needs.
If you enjoy building relationships and exceeding customer expectations, we'd love to meet you.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
Answer inbound customer calls professionally and efficiently.Understand customer needs and recommend appropriate products or services.Guide customers through the purchasing process.Build trust through excellent customer service.Meet sales and performance goals.Accurately document customer interactions.Maintain knowledge of products, services, and promotions.Follow company policies and quality standards.Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years or older.High school diploma or GED required.Excellent communication and listening skills.Customer-focused with strong interpersonal skills.Basic computer proficiency.Ability to multitask in a fast-paced environment.Strong problem-solving abilities.Reliable attendance and punctuality.Nice to HavePrevious inbound sales experience.Customer service or call center experience.Experience working toward sales goals.CRM software experience.Upselling or cross-selling experience.Bilingual or multilingual skills. Read LessOverview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you motivated by achieving goals and connecting with people? We're seeking a Full-Time Outbound Sales Representative to proactively reach out to prospective customers, build relationships, and promote products and services.
If you're energetic, persuasive, and driven by success, this could be the perfect opportunity for you.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
Make outbound calls to prospective customers.Present products and services confidently and professionally.Identify customer needs and recommend appropriate solutions.Build rapport and maintain positive customer relationships.Meet or exceed individual sales goals and performance metrics.Accurately document customer interactions.Follow all sales scripts, compliance guidelines, and company policies.Collaborate with team members to achieve overall sales objectives.Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years or older.High school diploma or GED required.Excellent verbal communication skills.Strong persuasive and negotiation abilities.Comfortable making a high volume of outbound calls.Basic computer skills.Self-motivated with a goal-oriented mindset.Ability to work a full-time schedule.Nice to HavePrevious outbound sales experience.Call center sales experience.Experience meeting sales quotas.CRM software experience.Upselling or cross-selling experience.Bilingual or multilingual skills. Read LessOverview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Do you enjoy helping customers find the right solutions? We're looking for a Full-Time Inbound Sales Representative to assist customers who contact us with questions and purchasing needs. You'll provide outstanding service while identifying opportunities to recommend products and services that best fit each customer's needs.
If you enjoy building relationships and exceeding customer expectations, we'd love to meet you.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
Answer inbound customer calls professionally and efficiently.Understand customer needs and recommend appropriate products or services.Guide customers through the purchasing process.Build trust through excellent customer service.Meet sales and performance goals.Accurately document customer interactions.Maintain knowledge of products, services, and promotions.Follow company policies and quality standards.Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years or older.High school diploma or GED required.Excellent communication and listening skills.Customer-focused with strong interpersonal skills.Basic computer proficiency.Ability to multitask in a fast-paced environment.Strong problem-solving abilities.Reliable attendance and punctuality.Nice to HavePrevious inbound sales experience.Customer service or call center experience.Experience working toward sales goals.CRM software experience.Upselling or cross-selling experience.Bilingual or multilingual skills. Read LessOverview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Do you enjoy helping customers and creating positive experiences? We're hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service.
This is a great opportunity for individuals who enjoy working with people, solving problems, and making a difference every day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:Assist customers by phone, email, or chat.Respond to customer inquiries accurately and efficiently.Resolve customer concerns with professionalism and empathy.Maintain detailed and accurate customer records.Process requests and follow established procedures.Meet quality and productivity goals.Work collaboratively with internal teams to resolve customer issues.Deliver an exceptional customer experience with every interaction.Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years or older.High school diploma or GED required.Fluent in English.Strong verbal and written communication skills.Excellent problem-solving and active listening abilities.Ability to multitask and work in a fast-paced environment.Previous customer service experience is an advantage but not required.Nice to HavePrevious outbound sales experience.Call center sales experience.Experience meeting sales quotas.CRM software experience.Upselling or cross-selling experience.Bilingual or multilingual skills. Read Less