JOB SUMMARY: Assist with coordination of tasks and facilitate guest services for small engine and ag equipment service repair and maintenance; provide excellent customer service. DUTIES RESPONSIBILITIES: Assist with coordination of small engine and ag equipment service activities, programs projects to ensure service activities are carried out according to appointments scheduled. Specifically: Verify customer information as current in the system and on all work orders at the time work order is opened. Provide excellent customer service at all times; ensure customer s needs are met and completed in a timely fashion, keeping communication lines with customer open and clear. Accurately provide ag service estimates. Accurately detail work orders utilizing mechanic information. Maintain overall cleanliness of the service desk area. Support functions for time/job recording. Collection of payment for work performed. Perform additional duties as assigned. Regular attendance is an essential function of this position. EDUCATION EXPERIENCE, SKILLS QUALIFCATIONS: 1. Prefer a two (2) year technical degree in an agricultural equipment or diesel service-related field. 2. Four (4) years prior experience working as a technician, preferred. 3. Previous Service Writing experience with strong customer service skills required. 4. Familiarity with a variety of engine service-related processes and materials. 5. Excellent written and verbal communication skills. 6. Strong problem solving and analysis skills. 7. Bilingual in English and Spanish preferred. SAFETY / PHYSICAL REQUIREMENTS: This position can be active. The employee may be required to sit for extended periods of time; walk through expansive service shop; talk and hear. This job operates in a service setting. This role uses office equipment such as computers and phones, photocopiers. Ability to lift up to 50 lbs. Specific vision abilities required for this job include close vision and distance vision. Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Competitive benefits offered include health with health savings and account with employer match, dental, vision, life and disability insurances, 401k with match, Paid Time Off, Paid Training Opportunities, Generous Retail Service Center Discount and more! recblid mnl6qvs5zrf4u2dcgchdjy58e3vuwe
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