Job DescriptionJob DescriptionJob Summary: The Technical Trainer will lead the development and maintenance of all training materials in a firm knowledge management system related to the firm’s usage of hardware and technology. Work closely with all departments to determine training needs and hold training, scheduled or ad hoc, as needed. Participate in new initiatives throughout the firm and build a training curriculum for rollout. Provide general technical help desk support for all employees and monitor those requests to indicate training gaps within the firm.Responsibilities:Create, organize, manage, and maintain the firm’s training materials (Training manuals, FAQ, quick reference documents, videos, etc.…)Consistently provide scheduled training each month on various topics.Provide ad hoc training for employees (in person or remote)On-board training of all new employees on firm technology, policies and proceduresDocument firm department procedures and create departmental playbooksWork closely with departments to determine training needs and build a curriculum as neededEvaluate existing public training materials for relevance and applicabilityCreate in-house training materials when neededParticipate in new initiatives and develop training materials to support the new initiatives.Learn all software/hardware offerings of the firm in order to provide consistent training to employeesCommunicate with the IT Manager on feedback or issues from training sessions.Provide general IT support and other responsibilities as assignedRequired Skills/Abilities: Must have excellent presenting and communication (both verbal and written) skills to train employees on complex technology concepts effectively.Ability to relay complex technical information in various ways to an audience with varying levels of technical understandingDisplayed the management of multiple projects concurrently and maintained a high level of organization.Must be self-motivated with a focus on quality-oriented results.Ability to write technical documentation (FAQ, training manuals, process documentation)A solid foundation of technology in general with an emphasis on MS Office suite and law firm-specific technologies.Ability to learn and understand new software to provide trainingAbility to work with vendors to incorporate existing training materials into the firm’s curriculumDependable member of the IT department with interpersonal skills to work with each department within the firm.Education and Experience:Associate degree or equivalent in a technology-related fieldTwo or more years of experience (law firm experience preferred) in providing technical training.Physical Requirements: Prolonged periods of sitting at a desk and working on a computerMust be able to lift to 15 pounds at timesWork in the office three days a weekMcAndrews is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. McAndrews makes hiring decisions based solely on qualifications, merit, and business needs at the time. Website: https://www.mcandrews-ip.com/ Company DescriptionMcAndrews, Held & Malloy is a premier, full-service intellectual property and technology law firm. From world-class patent portfolio development, trademark, and design protection to its exceptional record of litigation success against highly regarded law firms, McAndrews excels at all things IP. That is why the firm is relied upon by industry-leading companies, businesses, and innovators of all sizes in virtually every technical field.
McAndrews is also uniquely positioned and structured to serve clients efficiently and effectively, providing exceptional lawyers, insights, service, and value. Clients appreciate the firm’s collaborative, team-based approach and the extraordinarily high levels of hands-on senior-attorney attention its model affords. In addition, McAndrews’ IP-only focus delivers a competitive advantage to its clients in solving their IP challenges.
In addition to being exceptional lawyers, our attorneys have degrees in technical fields such as electrical, computer, chemical, and mechanical engineering, as well as chemistry and biochemistry. Many have advanced degrees and are registered to practice before the Patent and Trademark Office. Many also have prior work experience in technology and IP-focused industries. Our clients know that our attorneys offer exceptional business sense in addition to technical and legal knowledge. We focus on learning and understanding our clients’ businesses and providing solutions that are often innovative and always tailored to clients’ strategies, priorities, and needs.
Perhaps most importantly, we emphasize responsiveness and building long-term client relationships. We have earned their longstanding trust, as demonstrated by our exceptional client retention. Some have been with us since we opened our doors in 1988. Speaking of retention, we are proud that more than 70 percent of our attorneys have spent their entire legal careers at our firm.
McAndrews is driven by a mission that has not changed since our firm was founded: To deliver best-in-class, highly effective, and efficient IP legal expertise, as well as extraordinary, personalized service.
https://www.mcandrews-ip.com/Company DescriptionMcAndrews, Held & Malloy is a premier, full-service intellectual property and technology law firm. From world-class patent portfolio development, trademark, and design protection to its exceptional record of litigation success against highly regarded law firms, McAndrews excels at all things IP. That is why the firm is relied upon by industry-leading companies, businesses, and innovators of all sizes in virtually every technical field.\r\n\r\nMcAndrews is also uniquely positioned and structured to serve clients efficiently and effectively, providing exceptional lawyers, insights, service, and value. Clients appreciate the firm’s collaborative, team-based approach and the extraordinarily high levels of hands-on senior-attorney attention its model affords. In addition, McAndrews’ IP-only focus delivers a competitive advantage to its clients in solving their IP challenges.\r\n\r\nIn addition to being exceptional lawyers, our attorneys have degrees in technical fields such as electrical, computer, chemical, and mechanical engineering, as well as chemistry and biochemistry. Many have advanced degrees and are registered to practice before the Patent and Trademark Office. Many also have prior work experience in technology and IP-focused industries. Our clients know that our attorneys offer exceptional business sense in addition to technical and legal knowledge. We focus on learning and understanding our clients’ businesses and providing solutions that are often innovative and always tailored to clients’ strategies, priorities, and needs.\r\n\r\nPerhaps most importantly, we emphasize responsiveness and building long-term client relationships. We have earned their longstanding trust, as demonstrated by our exceptional client retention. Some have been with us since we opened our doors in 1988. Speaking of retention, we are proud that more than 70 percent of our attorneys have spent their entire legal careers at our firm.\r\n\r\nMcAndrews is driven by a mission that has not changed since our firm was founded: To deliver best-in-class, highly effective, and efficient IP legal expertise, as well as extraordinary, personalized service.\r\n\r\nhttps://www.mcandrews-ip.com/
Job DescriptionJob DescriptionJob Summary: M365/Server Administrator is responsible for planning, implementing, and administrating the firm’s hybrid Entra/M365 environment. Perform maintenance and support for on-premise Windows servers while providing advance tier level support for all employees. Participate/lead technical projects both on-premise and in the cloud to assist in firm objectives.Responsibilities:Installation and life-cycle maintenance of IT hardware and Windows Server licensing (servers, networking equipment, Server operating systems)Monitors security compliance by firm standards, policies, and proceduresResponsible for monitoring data backups and ensuring they are completed regularlyProvides technical support that requires an on-site presence (server, NAS, network, or PC equipment failure), including data backup recoveryFamiliar with the administration of firewallProvide general IT support and other responsibilities as assignedRequired Skills/Abilities: Excellent verbal and written communication skillsExcellent interpersonal and customer service skillsAbility to work within a budgetExperience with standard software applications, including MS Office 365, Windows 10,11, Server OS 2016 and greaterHigh level of proficiency in M365, including Teams, OneDrive and SharepointExceptional level of skill in hybrid Entra AD administration and Exchange administrationSolid working experience in Intune and Windows Defender implementationsFamiliarity with troubleshooting computers and servers (both on-premise and remote)Basic network understanding of DNS, DHCP, VPN, and Wifi (802.11ac|802.11ax)Excellent organizational skills and attention to detailAbility to work independently and manage one's time effectivelySelf-motivatedEducation and Experience:Bachelor’s degree and 3 to 5 years related experience or equivalent combinationMicrosoft 365 Intermediate or Expert level certificationProfessional certifications as appropriateKnowledge of current trends in the specific fieldPhysical Requirements: Prolonged periods of sitting at a desk and working on a computerMust be able to lift to 15 pounds at timesWork in the office three days a week McAndrews is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. McAndrews makes hiring decisions based solely on qualifications, merit, and business needs at the time.Company DescriptionMcAndrews, Held & Malloy is a premier, full-service intellectual property and technology law firm. From world-class patent portfolio development, trademark, and design protection to its exceptional record of litigation success against highly regarded law firms, McAndrews excels at all things IP. That is why the firm is relied upon by industry-leading companies, businesses, and innovators of all sizes in virtually every technical field.
McAndrews is also uniquely positioned and structured to serve clients efficiently and effectively, providing exceptional lawyers, insights, service, and value. Clients appreciate the firm’s collaborative, team-based approach and the extraordinarily high levels of hands-on senior-attorney attention its model affords. In addition, McAndrews’ IP-only focus delivers a competitive advantage to its clients in solving their IP challenges.
In addition to being exceptional lawyers, our attorneys have degrees in technical fields such as electrical, computer, chemical, and mechanical engineering, as well as chemistry and biochemistry. Many have advanced degrees and are registered to practice before the Patent and Trademark Office. Many also have prior work experience in technology and IP-focused industries. Our clients know that our attorneys offer exceptional business sense in addition to technical and legal knowledge. We focus on learning and understanding our clients’ businesses and providing solutions that are often innovative and always tailored to clients’ strategies, priorities, and needs.
Perhaps most importantly, we emphasize responsiveness and building long-term client relationships. We have earned their longstanding trust, as demonstrated by our exceptional client retention. Some have been with us since we opened our doors in 1988. Speaking of retention, we are proud that more than 70 percent of our attorneys have spent their entire legal careers at our firm.
McAndrews is driven by a mission that has not changed since our firm was founded: To deliver best-in-class, highly effective, and efficient IP legal expertise, as well as extraordinary, personalized service.
https://www.mcandrews-ip.com/Company DescriptionMcAndrews, Held & Malloy is a premier, full-service intellectual property and technology law firm. From world-class patent portfolio development, trademark, and design protection to its exceptional record of litigation success against highly regarded law firms, McAndrews excels at all things IP. That is why the firm is relied upon by industry-leading companies, businesses, and innovators of all sizes in virtually every technical field.\r\n\r\nMcAndrews is also uniquely positioned and structured to serve clients efficiently and effectively, providing exceptional lawyers, insights, service, and value. Clients appreciate the firm’s collaborative, team-based approach and the extraordinarily high levels of hands-on senior-attorney attention its model affords. In addition, McAndrews’ IP-only focus delivers a competitive advantage to its clients in solving their IP challenges.\r\n\r\nIn addition to being exceptional lawyers, our attorneys have degrees in technical fields such as electrical, computer, chemical, and mechanical engineering, as well as chemistry and biochemistry. Many have advanced degrees and are registered to practice before the Patent and Trademark Office. Many also have prior work experience in technology and IP-focused industries. Our clients know that our attorneys offer exceptional business sense in addition to technical and legal knowledge. We focus on learning and understanding our clients’ businesses and providing solutions that are often innovative and always tailored to clients’ strategies, priorities, and needs.\r\n\r\nPerhaps most importantly, we emphasize responsiveness and building long-term client relationships. We have earned their longstanding trust, as demonstrated by our exceptional client retention. Some have been with us since we opened our doors in 1988. Speaking of retention, we are proud that more than 70 percent of our attorneys have spent their entire legal careers at our firm.\r\n\r\nMcAndrews is driven by a mission that has not changed since our firm was founded: To deliver best-in-class, highly effective, and efficient IP legal expertise, as well as extraordinary, personalized service.\r\n\r\nhttps://www.mcandrews-ip.com/
