The Technology Service Center Lead is a key member of the IT organization responsible for overseeing day-to-day service desk operations and delivering an outstanding end-user experience. This role drives continuous improvement initiatives and ensures help desk services are aligned with business priorities. The Lead collaborates with internal teams and external technology partners to provide responsive, high-quality service in accordance with established service level agreements (SLAs). The Technology Service Center Lead supports overall information systems planning, implementation, and administration in a variety of IT functional areas. Follows internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks. Provides support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary. Installs and configures software and applies patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices. Routinely tests and monitors IT system performance to ensure system security and reliability.
Key Responsibilities
Service Desk Operations
Lead the IT Help Desk to deliver responsive, high-quality support.Oversee daily help desk operations, including ticket triage and escalation management.Define, track, and report on SLAs and service metrics to ensure performance targets.Drive a culture of customer service excellence and continuous improvement.End-User Support & Experience
Ensure timely and effective issue resolution.Champion user experience by identifying pain points and implementing improvements.Partner with business stakeholders to understand support needs and priorities.Process Improvement & Governance
Standardize and optimize help desk workflows and support models.Implement automation and self-service capabilities to improve efficiency.Administer and continuously improve the IT service management platform.Evaluate and recommend tools that enhance support delivery and reporting.Collaborate with IT teams on escalations and root cause analysis.Security & Compliance
Enforce security policies related to access controls and user provisioning.Promote cybersecurity awareness by reinforcing best practices during user interactions.Ensure compliance with company policies, audits, and regulatory requirements.Key Competencies
The Technology Service Center Lead combines strong technical expertise and a customer-first mindset to improve service performance, user satisfaction, and operational efficiency.
• Strong customer service orientation and communication skills.
• Data-driven mindset with experience using metrics to improve performance.
• Familiarity with identity and access management, device management, and remote support tools.
• Understanding of cybersecurity fundamentals and endpoint protection.
• Ability to prioritize in a fast-paced, multi-site environment.
• Continuous improvement and process optimization mindset.
• Ability to understand multiple perspectives and facilitate business-aligned solutions.
• Balanced confidence and humility; credibility with both IT and business stakeholders.
• Strong self-management, initiative, and follow-through.
• Ability to connect concepts and generate new insights.
• Collaborative problem-solver with energy and resilience.
Qualifications
Bachelor’s degree in Information Systems, Computer Science, Business, or related field.Excellent communication and stakeholder management skillsMinimum of 3 years of experience in IT support.Experience operating in a structured service desk.Desired Certifications
• CompTIA A+ | CompTIA Network+ | CompTIA Security+ | ITIL Foundation Certification - IT Service Management | Linux Professional Institute Essentials
Desired Technical Skillset
• Administrative Support | Computer Maintenance | Computer Troubleshooting | Hardware Installation | Issue Resolution | IT Administration | IT Support | Network Monitoring | Server Administration | Software Installation | Software Maintenance | Network Troubleshooting | Issue Tracking | IT Inventory Management
Multisite Enterprise Router/Firewall configuration | Cloud-based Network Switch Administration | Enterprise Server Virtualization & VDI | SAML-Based SSO | 3rd Party MFA integration | Endpoint/Patch management | WWAN | Linux Server administration| Cloud-based Remote support & Endpoint management | VOIP Telcom Management | Microsoft 365: SharePoint, OneDrive, Entra, Intune, Azure | Familiarity with cybersecurity managed detection, response, and remediation services |
Travel:
This is a local on-site position with occasional out-of-state travel.
Equal Employment Opportunity:
MBC Companies is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, political affiliation, personal appearance, family responsibilities, matriculation, or any other characteristic protected under federal, state, or local law. Each person is evaluated on the basis of personal skill and merit. MBC Companies’ policy regarding equal employment opportunity applies to all aspects of employment including recruitment, hiring, job assignments and promotions, working conditions, scheduling, educational and recreational programs.
Position Overview
The Retail Customer Fulfillment Specialist supports the operational execution of the company’s growing retail private-label frozen breakfast and pizza business.
This role serves as a key link between Retail Sales, brokers, customers, supply chain, logistics, and order management to ensure accurate order processing, proactive communication, and strong On-Time, In-Full (OTIF) performance.
As the retail channel continues to expand, this position is being added at Headquarters in McDonald, Tennessee to provide increased support, redundancy, and operational continuity for our retail customers and sales team.
This role will work closely with the existing Retail Customer Service lead based in Maryland to cross-train, document processes, and dual-source critical retail customer knowledge to ensure long-term organizational stability and scalability.
Additionally, the role will play an important part in supporting the migration of retail sales activities into the NetSuite ERP platform as operations from the Waller, TX and Wilkes-Barre, PA facilities are integrated into a unified system.
Core Responsibilities
Customer and Broker Communication
• Serve as a primary point of contact for retail customer service inquiries, including customers, distributors, and broker partners.
• Respond to service inquiries related to orders, shipments, documentation, pricing alignment, and system updates.
• Maintain proactive communication with Retail Sales Team members and brokers regarding order status, shipment timing, and service-related updates.
• Support resolution of customer service issues in a timely and professional manner.
Order Management and Fulfillment Execution
• Review and monitor all retail purchase orders for accuracy, completeness, and compliance with customer requirements.
• Coordinate closely with Order Management, Supply Chain, and Logistics teams to ensure successful order fulfillment.
• Track orders through shipment and delivery, ensuring alignment with customer delivery expectations.
• Monitor retail customer portals and ordering systems for order changes, confirmations, and compliance updates.
• Identify risks to On-Time, In-Full (OTIF) performance and escalate issues to the appropriate internal teams.
Retail Documentation and Customer Setup Support
Assist with providing required documentation for retail customers, including:
• Vendor setup documentation
• Certificates of Insurance (COI)
• Product documentation and specification sheets
• Customer onboarding forms
• Customer-specific compliance documentation
• Additional administrative documentation as needed
NetSuite Integration Support
• Utilize internal ERP/CRM systems to enter orders, track fulfillment, and maintain accurate customer records.
• Support the transition and integration of retail order management activities into NetSuite.
• Assist with migrating retail-related operational processes currently managed through other systems at the Waller, Texas and Wilkes-Barre, Pennsylvania facilities.
• Help ensure data accuracy and consistency during the transition to a centralized ERP platform.
Knowledge Transfer and Operational Continuity
• Work closely with the existing Retail Customer Service team member(s) to capture institutional knowledge and operational processes.
• Assist in documenting key customer requirements, workflows, and service procedures.
• Provide cross-functional redundancy to ensure continuity of service and operational stability as the retail channel continues to grow.
Internal Collaboration
• Partner with the Retail Sales Team to support customer relationships and ensure expectations are met.
• Collaborate with Logistics and Supply Chain teams on shipping issues, inventory availability, and customer-specific requirements.
• Coordinate with Finance regarding pricing alignment, deductions, and credit requests when necessary.
• Work closely with the Order Management team to ensure accurate PO execution and On-Time, In-Full delivery.
Strategic Importance of the Role
This role strengthens the organization’s ability to support a rapidly growing retail channel by providing:
• Increased operational capacity
• Redundancy for critical retail customer knowledge
• Improved customer service responsiveness
• Support for the NetSuite ERP integration initiative
• Stronger execution of retail product launches and ongoing programs
Summary of Position:
Obtain information regarding company’s invoices and pays them by verifying information. Completes and performs tasks related to the efficient maintenance and processing of accounts payable transactions.
Essential Functions:
Invoice ProcessingEnters and uploads invoices into system, and sorts, codes and matches invoices.Reviews and verifies invoices and check requests and sets invoices up for payment.Posts transactions to journals, ledgers and other records.Monitors accounts to ensure payments are up to date.Reconciles accounts payable transactions.Researches and resolves invoice discrepancies and issues.Protects organization’s value by keeping information confidential.Education and Experience:
Requires a High School diploma or its equivalent, Associate’s degree preferred.1-3 year preferred: knowledge of accounts payableknowledge of general bookkeeping proceduresknowledge of general accounting principalsproficient in relevant computer softwareknowledge of regulatory standards and compliance requirements
Competencies and Skills:
Attention to detail, accuracy, and data management skills.Data Entry Skills, and general Math Skills.Time management and deadline orientation skills.Communication skills, written and verbal, and customer focus.Trustworthy, effective, and ability to maintain confidential information.Working knowledge of computers and applications, especially Excel.Equal Employment Opportunity:
MBC Companies is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, political affiliation, personal appearance, family responsibilities, matriculation, or any other characteristic protected under federal, state, or local law. Each person is evaluated on the basis of personal skill and merit. MBC Companies’ policy regarding equal employment opportunity applies to all aspects of employment including recruitment, hiring, job assignments and promotions, working conditions, scheduling, educational and recreational programs.
Read LessPosition Summary:
The Sanitation Manager is responsible for leading the sanitation operations at the Hanford Dr facility, as well as oversight of a third-party sanitation company at the Willow St facility, ensuring each facility consistently meets the highest standards of food safety, sanitation effectiveness, regulatory compliance, and operational readiness.
This position provides leadership for both an internal sanitation team and an outsourced sanitation partner while driving accountability, standardization, continuous improvement, and operational discipline. The Sanitation Manager serves as the functional leader for sanitation by partnering closely with Operations, Food Safety & Quality, Maintenance, and Continuous Improvement to ensure every production line is clean, inspection-ready, and prepared for a safe, on-time startup.
Success in this role requires strong leadership, technical expertise, sound judgment, and the ability to build a culture where sanitation is recognized as a critical component of food safety, equipment reliability, and manufacturing performance.
Key Responsibilities:
Sanitation Leadership & Operational Readiness
· Lead and manage sanitation activities across assigned facilities.
· Ensure all production equipment, processing areas, warehouses, and support spaces are cleaned and sanitized in accordance with established sanitation standards and production schedules.
· Maintain ownership of sanitation readiness to support safe and timely production startup.
· Conduct and oversee pre-operational inspections to verify sanitation effectiveness and readiness for production.
· Establish clear sanitation priorities, staffing plans, and resource allocation to meet operational requirements.
· Ensure sanitation activities are completed safely, efficiently, and in accordance with company standards.
Food Safety & Regulatory Compliance
· Ensure compliance with all applicable food safety, regulatory, and customer requirements, including:
· FDA regulations
· Food Safety Modernization Act (FSMA)
· Current Good Manufacturing Practices (cGMPs)
· HACCP Programs
· Sanitation Standard Operating Procedures (SSOPs)
· Environmental Monitoring Programs
· Customer and third-party audit requirements (BRC)
· Maintain sanitation documentation, records, and verification activities.
· Lead sanitation-related investigations and corrective actions for food safety, environmental monitoring, audit findings, and customer concerns.
· Partner with Food Safety & Quality teams to identify and mitigate sanitation risks.
Contractor Management & Service Provider Oversight
· Serve as the primary company representative for outsourced sanitation providers.
· Establish clear performance expectations and accountability measures for contract sanitation services.
· Monitor contractor performance through audits, inspections, key performance indicators, and service reviews.
· Verify contractor compliance with company food safety, quality, safety, and operational requirements.
· Manage corrective action plans and follow-up activities when performance gaps are identified.
· Review contractor service effectiveness and billing accuracy.
· Develop collaborative relationships that drive continuous improvement and operational excellence.
Team Leadership & Talent Development
· Recruit, develop, coach, and lead sanitation supervisors, leads, and hourly team members.
· Establish clear performance expectations and accountability for sanitation personnel.
· Conduct performance evaluations, coaching discussions, disciplinary actions, and development planning.
· Develop cross-training plans and succession pipelines to strengthen organizational capability.
· Promote employee engagement, teamwork, recognition, and continuous learning.
· Foster a culture of ownership, accountability, safety, and food safety throughout the sanitation organization.
Equipment Protection & Asset Reliability
· Partner with Maintenance to protect and improve manufacturing assets.
· Ensure sanitation methods and procedures support equipment reliability and longevity.
· Investigate sanitation-related equipment damage and implement corrective actions.
· Support equipment design reviews, new equipment installations, and sanitation validation activities.
· Identify opportunities to improve cleanability, accessibility, and overall equipment effectiveness.
Safety & Risk Management
· Promote a proactive safety culture and ensure compliance with all company safety policies and OSHA requirements.
· Ensure proper Lockout/Tagout (LOTO) procedures are followed during sanitation activities.
· Verify proper chemical handling, storage, labeling, and personal protective equipment (PPE) usage.
· Conduct safety observations, audits, incident investigations, and corrective actions.
· Partner with Safety and Human Resources to reduce workplace injuries and strengthen employee safety engagement.
Continuous Improvement
· Lead continuous improvement initiatives focused on sanitation effectiveness, operational efficiency, and cost management.
· Utilize operational data, sanitation performance metrics, audit results, and root cause analysis to drive improvement activities.
· Participate in Kaizen events, problem-solving activities, and cross-functional improvement projects.
· Standardize sanitation procedures, documentation, and best practices.
· Improve sanitation cycle times, startup reliability, environmental performance, and resource utilization.
· Support implementation of visual management, standard work, and 5S principles.
Financial & Resource Management
· Manage sanitation labor, contractor expenses, chemicals, supplies, utilities, and operating budgets.
· Identify opportunities to reduce costs while maintaining food safety and sanitation effectiveness.
· Monitor and report sanitation performance metrics and operating costs.
· Participate in annual budgeting, forecasting, and capital planning activities.
· Ensure appropriate inventory levels of sanitation chemicals, supplies, tools, and PPE.
Cross-Functional Collaboration
· Coordinate sanitation schedules with production requirements, maintenance activities, and shutdown planning.
· Participate in daily management routines, operational reviews, and performance discussions.
· Support customer visits, regulatory inspections, and third-party audits.
· Serve as a key contributor to operational excellence and manufacturing readiness initiatives.
Qualifications & Abilities:
· Bachelor’s degree in Food Science, Microbiology, Industrial Management, Operations Management, Engineering, Business, or a related field; equivalent experience considered.
· Minimum of five (5) years of progressive sanitation leadership experience in a food manufacturing environment.
· Experience managing multiple departments, facilities, or sanitation operations, preferably in frozen food manufacturing.
· Experience leading both direct employees and third-party service providers.
· Strong knowledge of food safety regulations, sanitation systems, and manufacturing operations.
· Knowledge of sanitation chemistry, chemical dispensing systems, and sanitation equipment.
· Demonstrated leadership, communication, problem-solving, and organizational skills. Strong leadership, coaching, and employee development skills.
· Ability to work independently and effectively during overnight operations.
· Experience supporting BRCGS, SQF, FDA, and customer audits.
· Experience with environmental monitoring programs.
· Understanding of microbiological risks and environmental control programs.
· Ability to analyze data, identify trends, and drive corrective actions.
· Ability to manage multiple priorities across multiple facilities while maintaining attention to detail.
· Ability to thrive in a fast-paced environment with changing priorities.
· Bilingual (English/Spanish) preferred.
Work Environment and Physical Requirements:
· Must be able to work in cold, wet, and noisy environments typical of food production areas.
· Must be able to stand, walk, and bend for extended periods.
· Ability to lift up to 50 pounds occasionally.
· Flexibility to work evenings, weekends and other shifts as needed to meet production demands.
Read LessSummary of Position:
The Order Processing and Customer Service Specialist processes orders to accurately and timely meets customer demands and optimize inventory levels.
Essential Functions:
Processing Product Orders & Data ManagementEnters and processes all customers’ purchase orders and revisions received each day by end of day.Ensures accuracy of orders (i.e. selects correct customer, PO number, delivery address/drop ships, item codes).Works closely with Bids department to apply proper order pricing.Works closely with Transportation department to plan fulfillment of orders.Monitors warehouse carrier load schedule weekly to reduce customer shortages by communicating pertinent information to transportation, warehouse, customer and supplier(s) as necessary.Approves BOL’s – Bills of Lading.
May need to assist with Samples, as requested.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Education and Experience:
Must have High School diploma, associate or bachelor’s degree preferred.Must have office support and customer service experience.Computer skills: Working knowledge of Word, Excel, and ability to learn other software.
Competencies:
Must have excellent customer service and client-focus skills. Critical thinking and problem-solving skills.Strong attention to details and ability to analyze data. Excellent communication skills, written and verbal.Technical and product knowledge capacity.Personal effectiveness and credibility.MBC Companaies, a manufacturer and distributor of frozen food products located in Lebanon, Pennsylvania is currently seeking a Maintenance Manager. Under the direct supervision of the Maintenance Director, the position leads the effective execution of the plant maintenance and assigned projects. The successful candidate will work cross-functionally to build capabilities in people and processes, while supporting the team’s goals of safety, quality, service, cost, and sustainability.
Responsibilities
Achieves or exceeds Maintenance Department budget and objectives Engineers and initiates all in-house maintenance projects: coordinates work of outside contractors; Determines if equipment is to be rebuilt or replacedArranges training and development of maintenance associates, facilitates hiring and terminations, Recommends pay actions, and assists maintenance supervisor with completing performance appraisalsMaintains safe working conditions throughout plant to eliminate potential accidents or injuriesRecommends staffing levels and assists in the scheduling of associatesEnsures compliance with all company policies and proceduresActs as project coordinator for production equipment capital projects Approves all maintenance purchase orders and invoicesPromotes a work environment that encourages maximum associate involvement and achievement of performance and growth potential
Requirements
Experience in manufacturing processes and/or packing processes, quality and food safety and knowledge of GMP principals within manufacturing environment.Technical expertise of food processing for production startup, innovation/capital improvement projects.Knowledge and understanding of the cost drivers of Maintenance and Production in manufacturing operationsExcellent communication and interpersonal skills.Leadership and decision-making abilityStrong analytical and problem-solving skillsMBC Companies offers competitive wages, comprehensive benefit package and a great work environment. MBC Companies is an Equal Opportunity Employer
Read Less