RENTAL PORTFOLIO OPERATIONS & RENOVATION MANAGERThis role isn't for everyone, but if the following describes you, keep reading.You notice things other people miss.When something is disorganized, inefficient, behind schedule, over budget, or simply not working the way it should, you don't need to be told. It bothers you. Not because you're a perfectionist, but because you know things can be better than they are.You naturally take ownership. When a problem appears, your first instinct isn't to ask whose fault it is. Your first instinct is to figure out what needs to happen next. You enjoy solving problems, building systems, improving processes, and helping people succeed.You don't get satisfaction from being busy. You get satisfaction from making progress. You like seeing chaos become order, confusion become clarity, and problems become solutions. You take pride in knowing that the things under your care improve because of your involvement.You have a difficult time walking past problems that everyone else seems willing to tolerate. When a vendor consistently underperforms, you notice. When a process is wasting time, you notice. When expectations aren't clear, you notice. When someone needs coaching, you notice. Most people see these things and move on. You feel compelled to do something about them.You also don't believe in hiding from problems.When something goes wrong, your instinct isn't to hope nobody notices, avoid the conversation, or wait for someone else to deal with it. You understand that problems rarely get smaller with time. They get larger.You prefer to face issues directly, quickly, and honestly. Whether it's a vendor who isn't performing, a resident issue that needs attention, a project that's falling behind schedule, or a mistake that needs to be corrected, you'd rather address it now than explain later why it wasn't addressed sooner.You understand that urgency doesn't mean panic. It means acknowledging reality, taking ownership, and moving decisively toward a solution.You also understand the difference between reporting problems and solving them.When you encounter a problem, your instinct isn't simply to point it out and wait for someone else to decide what happens next. Your instinct is to understand the issue, identify possible solutions, evaluate tradeoffs, and move toward a recommendation.You recognize that every problem eventually requires a decision. Rather than pushing decisions upward whenever something is unclear, you gather information, exercise judgment, and take ownership of moving the issue toward resolution.You aren't afraid to ask for help when it's needed. But when you escalate something, you prefer to bring possible solutions rather than simply bringing a problem.You understand that organizations become stronger when people take ownership of outcomes, not just ownership of communication.You also understand that solving problems isn't enough. The real goal is preventing them from happening again. You find yourself asking questions like:"Why did this happen?""How could this have been prevented?""What system needs to change?"You don't just want to put out fires. You want to eliminate the reasons the fires keep starting.At the same time, you're practical. You understand that every decision involves tradeoffs. The cheapest option isn't always the best option. The fastest option isn't always the best option. The highest-quality option isn't always the best option. You enjoy the challenge of balancing cost, quality, speed, resident experience, and long-term value to arrive at the right decision rather than the easy one.You don't need constant supervision because you don't think like someone who is simply completing tasks. You think like someone who is responsible for outcomes. When something falls under your care, you feel personally invested in how it turns out.Most of all, you take pride in stewardship. You believe that people, properties, businesses, and systems should be better because of your involvement. You don't need recognition for every contribution, but you do care deeply about making a meaningful impact and leaving things better than you found them.You probably find the idea of building something more exciting than inheriting something that is already finished.WHY THIS ROLE EXISTSSince 2006, I've been acquiring, renovating, managing, and improving rental properties throughout Northwest Louisiana.Over time, I've become the bottleneck that is preventing further growth and success.This role exists because the next stage of growth requires something different.I'm looking for someone who wants to become the operational leader of the portfolio and take ownership of day-to-day execution.Not someone who wants to complete tasks.Someone who wants ownership.I also want to be transparent about what you're walking into.This is a lean organization.Outside of myself, our primary team member is a remote Customer Experience & Leasing Coordinator. Most maintenance, renovation, construction, and specialized work is performed by contractors and vendors.My goal is to be a resource, not a safety net.The goal is ownership, not dependence.WHAT YOU'LL OWNYou are responsible for the day-to-day operational performance of the portfolio.That doesn't mean you personally complete every task.It means you own the outcome.Your responsibilities will include:Property inspections and operational oversightMove-out inspections and scope developmentTurn coordination and renovation managementVendor sourcing, management, and accountabilityBudgeting and cost controlResident experience and retentionOversight of leasing performance and operational KPIsDocumentation and process improvementResource management, including contractors, vendors, consultants, freelancers, and future team membersYou'll spend time in the field inspecting properties, meeting vendors, evaluating workmanship, developing scopes of work, solving problems, and improving systems.RESPONSIBILITIESProperty OperationsMaintain property standards.Conduct inspections.Identify problems before they become emergencies.Monitor operational performance.Vendor & Resource ManagementDevelop and manage vendor relationships.Solicit and evaluate bids.Hold vendors accountable for quality, pricing, and timelines.Identify and onboard new resources when needed.Scope Development & Cost ManagementDevelop scopes of work for turns, renovations, and maintenance projects.Establish budgets and timelines.Evaluate vendor pricing.Inspect completed work.Identify opportunities to standardize recurring work, pricing, and processes.Balance quality, speed, cost, resident experience, and long-term asset value.People & Resource LeadershipCoordinate contractors, vendors, consultants, and service providers.Support and coach existing team members.Establish expectations and accountability.Systems ImprovementDocument processes and operational knowledge.Improve systems and workflows.Reduce dependency on owner involvement.WHAT SUCCESS LOOKS LIKESuccess is measured by outcomes, not activity.Examples include:Occupancy consistently meeting company targets.Units turned quickly without sacrificing quality.Renovations completed within budget and timeline expectations.Strong resident retention and satisfaction.Reliable vendor relationships and predictable pricing.Better documentation and stronger systems.Problems solved before reaching the owner.Less than five hours per week of owner operational involvement.Color code is blueMost importantly, success means exercising good judgment while balancing quality, speed, cost, resident experience, and long-term asset value.REQUIREMENTS & COMPETENCIESOwnership & LeadershipYou take responsibility for outcomes and create accountability.Operational JudgmentYou make sound decisions with incomplete information and understand tradeoffs.Scope & Cost JudgmentYou can evaluate a property, determine what work should be completed, build scopes of work, establish realistic budgets, evaluate vendor pricing, and recognize quality workmanship.You understand the difference between expensive work and valuable work.You understand the difference between cheap work and cost-effective work.Resource ManagementYou can identify, evaluate, and manage contractors, vendors, consultants, and other resources.Systems DevelopmentYou enjoy documenting processes, improving workflows, and creating scalable systems.Preferred ExperienceExperience in several of the following areas is preferred:Multifamily housingProperty managementConstruction managementRenovation managementVendor managementOperations leadershipProject managementBusiness operationsDemonstrated judgment, leadership, ownership, and results are more important than any specific degree or certification.WHO THIS ROLE IS NOT FORThis role is not for everyone.You will likely be frustrated in this position if:You need constant supervision.You avoid difficult conversations.You prefer a traditional desk job.You want someone else to ultimately own the outcome.The purpose of this role is ownership.Not ownership of every task.Ownership of the result.COMPENSATION & GROWTH OPPORTUNITYBase Compensation$75,000 - $85,000 annually.Performance IncentivesExpected bonus potential of approximately $10,000 - $75,000+ annually based on performance and results.As the portfolio grows and improves, compensation opportunities should grow alongside it.Growth OpportunityThe purpose of this role is to create capacity.As operational ownership transfers away from the owner, new opportunities become possible.The right person may eventually find themselves building projects, businesses, teams, or opportunities that do not exist today.Exceptional people create opportunities, and we have no intention of limiting someone's growth simply because they have outgrown their current role.APPLICATION PROCESSApply here: https://forms.gle/Wss5tdXyshonYvLP6Include the phrase:"Stewardship"in your application.
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