General Manager
Maxx Fitness is always looking for talented people with a passion for fitness.
The General Manager is responsible for ensuring the smooth, efficient and profitable operation of a club with a focus on driving membership sales, member satisfaction, personnel training and employee development.
The General Manager ensures the fiscal effectiveness of all profit centers and provides leadership to accomplish overall departmental objectives. Our general Manager will work hand in hand with their management team to guarantee operational excellence.
We are a rapidly growing company that is looking for Managers on our team to want to grow their careers with us. We believe in promoting within and ensuring growth opportunities for our employees.
Effectively manage and communicate Policies and Procedures set by corporate and make sure they are being uniformly enforced. Creates a positive and healthy workplace that fosters constant and never-ending improvement. Provides the time to coach, train and develop each staff member's sales and customer service skills through practice and training. Provides feedback and positive reinforcement on a regular basis to encourage and motivate staff.
Primary Qualifications:
Must show a proven track record of success in sales. Experience in the fitness industry a plus but not required. We need individuals that can follow our proven sales system. Those that do not do well in our company culture are the mavericks, lone rangers, renegades and basically anyone who does not work well with the team.
Secondary qualifications:
Demonstrated experience managing and growing member base Demonstrated ability to drive sales both personally and through support of membership staff Excellent communication, time management, organizational and follow-up skills Computer literacySchedule
Monday 9am - 7pmTuesday 9am - 7pmWeds 9am - 7pm Thurs 9am 7pmFriday 9am - 5pmDuties & Responsibilities:
The General Manager is accountable for the daily, monthly and yearly financial performance of the club while driving revenue and managing expenses. Ensure the club is meeting or exceeding the daily, monthly and yearly membership forecast. Oversees the Fitness Manager and Fitness Classes to ensure that the Key Performance Indicators (KPI's) are met.
Works in collaboration with the personal training department to ensure the club is meeting or exceeding the daily, monthly and yearly personal training forecast. Ensures that the ancillary departments are achieving or exceeding revenue targets by providing the guidance and direction the team needs to effectively hit these goals.
Prepare the club's success on a daily basis by putting a plan and effectively communicating that plan to the team on how to reach the daily goals.
Understands the company's core values and overall culture of the business, leading by example and holding all employees accountable and holding to the club standards. Works closely with the corporate team on making the decision to hire all sales and training staff at the club.
Arranges meetings with underperforming staff to provide a coaching session and a progress improvement plan. Meets with the Fitness Manager daily to strategize on how to get the personal training department to goal. Takes the time to coach and teach the Fitness Manager and staff.
Meets with the personal trainers on a daily basis to make a plan on how each individual trainer is going to get to goal each month. Takes that time to coach and teach how that trainer will be successful.
Attends monthly management meetings with corporate staff to present their club's performance and overview of the current club status. Conducts monthly reviews of the employees. Personally conducts or appoints staff members to walk through of their club hourly to ensure that the equipment, locker rooms and overall facility maintenance are meeting the standards.
Team performance and effectivenessMember satisfaction and retentionMembership salesFacilitate integration of personal training into the toursEnsure Personal Training team follows proper procedures in session redemption.Oversee personal training manager in ensuring all components of departmental objectives are satisfied.Track completion of opening/closing checklists, repairs & maintenance log, locker log and cleaning checklist.Ensure proper inventory of maintenance parts.Monitor flagged check-in's to increase revenue and collections.Assist in the processing/submission and approval of payroll.Minimum Requirements
Must have sales and operations experience. Must have a positive attitude, be team oriented, a good leader, and career driven.
At least three years of management experience in a sales/revenue generation environment, including direct experience in profit and loss management and staff management.
Required Skills and Experience
Fitness club management experience preferred Physical demands include ability to regularly walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (restacking of weights, moving of equipment as necessary)Must be able to work at least 48 hours per week, or other hours necessitated by business needs. AED/CPR Certification (preferred)Job Competencies Required
To successfully perform in the role, the General Manager must be able to show demonstrated proficiency in the following leadership competency areas:
Ability to develop a high performing teamAbility to achieve measurable resultsAbility to create an environment of mutual respect, trust and accountabilityIn addition, the General Manager must be able to show demonstrated proficiency in the following job specific competency areas:
Ability to drive membership salesAbility to control payroll costsAbility to prevent and resolve staff or member conflictAbility to deliver a high level of customer serviceAbility to plan and organize the work necessary to run a successful clubServe as a role model for employeesCommunicate effectively by holding weekly and individual meeting with all key club personnel.Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences. The ability to make decisions and solve problems involving varied levels of complexity, ambiguity, and risk.If you share our passion for fitness and serving others, be part of a winning team.
Please note: This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.
We offer a very competitive salary and monthly bonus package. We are a rapidly growing company that is looking for managers on our team to want to grow their careers with us. We believe in promoting within and ensuring growth opportunities for our employees.
Maxx Fitness 365 Studios is looking for Dynamic High Energy Certified Instructors in Hot Yoga, Barre and Spin among others.
If you are looking to share a passion for fitness, then this is the perfect place for you!
Essential Duties and Responsibilities:
Physical Functions:
The job requirements list is not a complete description of responsibilities, but the list reflects the general qualifications, duties and/or responsibilities necessary to perform this position. The Company reserves the right to revise the job description when circumstances are necessary for reasons like, but not limited to, new systems, technical developments, emergencies and/or personnel changes.
Director of Fitness
Key Areas of Focus:
· Leadership role
· Excellent verbal and written communication skills
· Strong attention to detail
· Thrives in a customer-focused environment
· Excellent Team-Work
The Director of Fitness (DOF) is the main salesperson for Personal Training programming. There are many times the applicants are people who want to teach trainers how to work out and exercise while this position isn't that role here.
The DOF is New Member On-Boarding Specialist: You would be working directly with General Manager on tour practice and performing F1s. Meet with each new member and sell personal training programming through our customized software.
Key Responsibilities
Work daily on filling the schedule for training sessions
Match the trainer's availability and book sessions
Render daily completed training sessions
Submit weekly trainers' payroll
Oversee and track bad debt and payment cancellations
A Focus on key operational functions that create a strong and sustainable PT presence in the club to include:
Talent acquisition by calling personal trainer applicants to pre-screen for interviews • Promoting personal trainer bios collecting for the company website. • Staff participation in Personal Training • Dress code ordering uniforms of trainers collect payments/order forms.
Collect Trainer monthly reviews on conduct and file on write-ups • Collect Monthly employee performance reviews • every day - New Member Calls and Emails Use club PT Email. • Email and Call members who did not book appointments.
Everyday - New Member Calls, Texts using the club simple-texting platform, and Emails Using club PT Email. • Follow-up with members who did not book consultation appointments. • Make sure all client weekly training appointments are confirmed with trainers • Setting time aside each week to interview new trainers along with the general manager.
The Director of Fitness must have good communication skills, people skills, a ton of confidence, and NOT be afraid to ask for a SALE!
Overview of Primary Responsibilities
The general scope of your responsibilities is as follows however are subject to be modified for the success of the department and club.
Sales:
The Director of Fitness works directly with General Manager on front desk staff training to achieve a 70% appointment set rate each month of qualified member PT prospects. Making sure club managers are driving existing member traffic through personal training sales at a rate of 2% each month along with promotions and in-club events.
Human Resources:
Interviewing, hiring, training, and terminating as it relates to Personal Trainers. Some of this will probably be done in conjunction with the club GM, however, the direct supervision of the PTs the direct responsibility of the DOF.
Team Performance:
The DOF is responsible for ensuring that all PT Department team members are adhering to PT protocol, correcting and coaching when necessary. In addition to providing ongoing motivation and encouragement, the DOF must monitor closing percentages and sales to ensure that the department is on track to achieving or surpassing its goals and substitute PTs as needed.
Scheduling:
The Director of Fitness is responsible for ensuring that all PT Departments are scheduled sufficiently to meet demand. At times the DOF may be required to deviate from their regular schedule in order to accommodate any unexpected situation. Typically, successful PT programs are constantly adding team members as the program grows which means scheduling is typically fluid.
Administrative:
The Personal Training Program is a multi-layered program that requires continuous and ongoing monitoring. The DOF will be responsible for learning all aspects of the reporting as they pertain to the Personal Trainers. General Gym Membership drives the entire process therefore communication between the DOF and GM is essential for success. The DOF will learn the reporting from the GM and will have unlimited support in all areas of operation. The DOF will be responsible for all functions as it relates to the Personal Training Program software (DataTrak) and provide any data the GM needs to reconcile the daily, weekly, and monthly club reports.
Payroll:
The Director of Fitness is responsible for ensuring that the Trainer payroll is provided every Monday to the GM to be processed. Prior to providing this information, DOF verifies that all aspects related to PT's session counts are audited for accuracy. This is a very easy and repetitive process especially when transactions are monitored (and corrected) on a regular basis.
Member Interaction:
Since the fitness industry is a service business the relationship and interaction between members and our staff mean everything. The DOF is expected to interact with our membership to ensure their satisfaction with our team and programs. Some of this will be done informally while other avenues may include digital member surveys.
Miscellaneous:
Because the Personal Training Program has many tasks that will need to be accomplished we expect the DOF to either assist with or take the lead with them. Examples of this would be assisting with program marketing, producing trainer biographies, and assisting the GM and other staff where needed. As part of our management team, we expect the DOF to lead by example and assist wherever needed.
Secondary responsibilities:
Act in the best interest of the overall club operations and help out wherever needed to keep a happy client base. Some duties may include, club walk-throughs checking on equipment and facility conditions, Touring guests and selling general gym memberships in all downtime, and helping at the front desk.
Schedule:
Director of Fitness (DOF) Role Hours - Split Shifts (Monday to Thursday: 9am -12:30pm then 3pm to 7pm), Friday 9am to 1:30pm
PT Hours: Schedule up to 20, ½ hour sessions with clients outside of DOF hours and responsibilities.
Compensation
Salary: The hours you devote exclusively to your role as Director of Fitness will fluctuate and will be determined by the needs of the program at any given time. For a general guideline, we envision that needs to be in the 30 - 35 hour per week timeframe.
Commissions and Bonuses: achieving sales goals drive successful programs and the Personal Training Program is no different. The DOF position is performance-based. The more you sell, the more you make.
** Programs and commission structures are subject to be adjusted from time to time-based on facility needs and performance.
Conditions of Employment
To be considered full-time an individual must have established a consistent 35 hours per week schedule. The 35 hours may consist of a combination of Director of Fitness responsibilities, General Club duties, PT sessions, and PT Demos.
*Complimentary membership, Paid vacation after 12 months, Fun work environment
Director of Fitness
Key Areas of Focus
The Director of Fitness (DOF) is the main salesperson for Personal Training programming. There are many times the applicants are people who want to teach trainers how to work out and exercise while this position isn't that role here.
The DOF is New Member On-Boarding Specialist: You would be working directly with General Manager on tour practice and performing F1s. Meet with each new member and sell personal training programming through our customized software.
Key Responsibilities
Talent acquisition by calling personal trainer applicants to pre-screen for interviews • Promoting personal trainer bios collecting for the company website. • Staff participation in Personal Training • Dress code ordering uniforms of trainers collect payments/order forms.
Collect Trainer monthly reviews on conduct and file on write-ups • Collect Monthly employee performance reviews • every day - New Member Calls and Emails Use club PT Email. • Email and Call members who did not book appointments.
Everyday - New Member Calls, Texts using the club simple-texting platform, and Emails Using club PT Email. • Follow-up with members who did not book consultation appointments. • Make sure all client weekly training appointments are confirmed with trainers • Setting time aside each week to interview new trainers along with the general manager.
The Director of Fitness must have good communication skills, people skills, a ton of confidence, and NOT be afraid to ask for a SALE!
Overview of Primary Responsibilities
The general scope of your responsibilities is as follows however are subject to be modified for the success of the department and club.
Sales:
The Director of Fitness works directly with General Manager on front desk staff training to achieve a 70% appointment set rate each month of qualified member PT prospects. Making sure club managers are driving existing member traffic through personal training sales at a rate of 2% each month along with promotions and in-club events.
Human Resources:
Interviewing, hiring, training, and terminating as it relates to Personal Trainers. Some of this will probably be done in conjunction with the club GM, however, the direct supervision of the PTs the direct responsibility of the DOF.
Team Performance:
The DOF is responsible for ensuring that all PT Department team members are adhering to PT protocol, correcting and coaching when necessary. In addition to providing ongoing motivation and encouragement, the DOF must monitor closing percentages and sales to ensure that the department is on track to achieving or surpassing its goals and substitute PTs as needed.
Scheduling:
The Director of Fitness is responsible for ensuring that all PT Departments are scheduled sufficiently to meet demand. At times the DOF may be required to deviate from their regular schedule in order to accommodate any unexpected situation. Typically, successful PT programs are constantly adding team members as the program grows which means scheduling is typically fluid.
Administrative:
The Personal Training Program is a multi-layered program that requires continuous and ongoing monitoring. The DOF will be responsible for learning all aspects of the reporting as they pertain to the Personal Trainers. General Gym Membership drives the entire process therefore communication between the DOF and GM is essential for success. The DOF will learn the reporting from the GM and will have unlimited support in all areas of operation. The DOF will be responsible for all functions as it relates to the Personal Training Program software (DataTrak) and provide any data the GM needs to reconcile the daily, weekly, and monthly club reports.
Payroll:
The Director of Fitness is responsible for ensuring that the Trainer payroll is provided every Monday to the GM to be processed. Prior to providing this information, DOF verifies that all aspects related to PT's session counts are audited for accuracy. This is a very easy and repetitive process especially when transactions are monitored (and corrected) on a regular basis.
Member Interaction:
Since the fitness industry is a service business the relationship and interaction between members and our staff mean everything. The DOF is expected to interact with our membership to ensure their satisfaction with our team and programs. Some of this will be done informally while other avenues may include digital member surveys.
Miscellaneous:
Because the Personal Training Program has many tasks that will need to be accomplished we expect the DOF to either assist with or take the lead with them. Examples of this would be assisting with program marketing, producing trainer biographies, and assisting the GM and other staff where needed. As part of our management team, we expect the DOF to lead by example and assist wherever needed.
Secondary responsibilities:
Act in the best interest of the overall club operations and help out wherever needed to keep a happy client base. Some duties may include, club walk-throughs checking on equipment and facility conditions, Touring guests and selling general gym memberships in all downtime, and helping at the front desk.
Schedule:
Director of Fitness (DOF) Role Hours - Split Shifts (Monday to Thursday: 9am -12:30pm then 3pm to 7pm), Friday 9am to 1:30pm
PT Hours: Schedule up to 20, ½ hour sessions with clients outside of DOF hours and responsibilities.
Compensation
Salary: The hours you devote exclusively to your role as Director of Fitness will fluctuate and will be determined by the needs of the program at any given time. For a general guideline, we envision that needs to be in the 30 - 35 hour per week timeframe.
Commissions and Bonuses: achieving sales goals drive successful programs and the Personal Training Program is no different. The DOF position is performance-based. The more you sell, the more you make.
** Programs and commission structures are subject to be adjusted from time to time-based on facility needs and performance.
Conditions of Employment
To be considered full-time an individual must have established a consistent 35 hours per week schedule. The 35 hours may consist of a combination of Director of Fitness responsibilities, General Club duties, PT sessions, and PT Demos.
*Complimentary membership, Paid vacation after 12 months, Fun work environment
Address:
260 Eagleview Boulevard
Suite #140
Exton, PA 19341
Address:
Richland Crossings
223 N. West End Blvd.
Quakertown, PA 18951
