Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Manager - Technical II Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless . We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
The Mastercard Way, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
• Responsible for helping to manage Data Platforms and Engineering Services (DPES) products through new and existing product features
• Responsible for collecting user feedback from internal customers and fellow DPES PMTs to drive roadmaps
• Work with fellow PMTs, Technical Program Managers, Developers, and internal customers to define the details behind the business requirements
• Owns the working backwards documents and vision for features
• Elicits and decomposes business requirements into platform requirements and user stories
• Coordinates internal forums to collect and identify feature-level development opportunities
• Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
• Recommends trade-off decisions on platform product features/depth of features/backlog items
• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests
• Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
• Enables self-service support and/or works to reduce overhead
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
• May participate with the business in customer research to inform platform product feature needs
• Coordinates with interdependent teams on platform product requirements
• Keeps close to the design of the user experience
• Continuously monitors feature development at the feature level adjusting throughout implementation as needed
• Reviews product demo against acceptance criteria for the feature set
• Prepares launches and monitors platform performances, adoption, and operational health for feature sets
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
• Mentors team members
• Assists with candidate selection and onboarding
All About You:
• Fast learner on both the technical and business side
• Is proactive and operates with a sense of urgency
• Strategic problem solver who can balance big picture strategy with detailed execution
• Ability to stay organized while handling competing priorities
• Strong analytical skills Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesO'Fallon, Missouri: $77,000 - $123,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Data Product Management Mastercard Overview
Mastercard is seeking talented professionals to join our team and contribute to our mission of connecting and powering an inclusive, digital economy that benefits everyone, everywhere. Our ideal candidate thrives in a collaborative environment, embraces challenges, and is committed to achieving excellence. If you are ready to advance your career and be part of a forward-thinking company that values creativity, dedication, and professional growth, we invite you to explore this exciting opportunity with Mastercard.
Role Overview
Mastercard is on a journey to modernize and advance our Finance Technology landscape. As the Director, Data Product Management - Technical, you will leverage your strong technical background in data product management to align requirements with business objectives and enhance data-driven decision-making. Your leadership will be instrumental in managing cross-functional teams and stakeholders across the entire Finance Data framework lifecycle, from conceptualization to launch. This role requires a blend of technical expertise, strategic vision, and practical execution to drive enterprise-wide change in finance technology. This is an exciting opportunity to shape the future of finance technology and lead an impactful modernization journey. If you are passionate about driving change and delivering value in a fast-paced environment, we encourage you to apply.
Responsibilities
The ideal candidate will have a demonstrated understanding of data product management, excellent analytical and requirement gathering skills, experience in business process analysis, knowledge of Finance functions (bonus), and the ability to collaborate effectively with various stakeholders. As the Director, Data Product Management - Technical, you will be responsible for the following:
• Requirements Gathering and Alignment: Collaborate closely with technology and business stakeholders to define data product requirements, translate business needs into technical specifications, and ensure alignment across teams.
• Strategic Roadmap Planning: Develop and execute a roadmap for data products within finance technology modernization initiatives, aligning with business goals and driving measurable business outcomes.
• Data Product Strategy: Oversee the lifecycle of data products within the finance technology ecosystem, from ideation and development to deployment and ongoing optimization.
• Data / Technical Expertise: Lead the technical design and implementation of data solutions, including integration with financial systems, data governance frameworks, and advanced analytics tools. Foster a data-driven culture, utilizing analytics to inform product decisions and improve customer experiences
• Data Management: Ensure that data products adhere to regulatory requirements, internal policies, and industry best practices, particularly in areas such as data privacy, security, and financial reporting standards.
• Technology Selection & Integration: Evaluate and recommend technologies and platforms that will enhance the financial data landscape in partnership with technology partners, ensuring seamless integration across systems and platforms.
• Change Management: Drive the change management process for finance technology transformations, ensuring smooth adoption of new data products and technologies by end-users and stakeholders.
Preferred Skills and Experiences
• Experience in data product management within the Tech or SaaS or FinServ industry
• Proven ability to understand and empathize with customer needs, backed by a strong track record of developing data-centric frameworks and/or products
• Experience managing vendors and technology partners, with a knack for negotiating and maintaining productive partnerships
• Demonstrated ability to lead cross-functional teams in a fast-paced, growth-oriented environment
• Strong analytical skills, with a penchant for data-driven decision-making and a deep understanding of Finance functions (accounting, controllership, FP&A, etc.) and insights
• Exceptional communication skills, capable of inspiring teams, engaging stakeholders, and articulating product visions and strategies effectively
• Entrepreneurial mindset, with the agility to adapt to changing priorities and the resilience to overcome challenges
All About You
• Proven ability to lead and partner for success in a matrix environment
• Flexibility and adaptability to anticipate and overcome adversity, quickly come up to speed on new ideas and initiatives
• Proven track record of data driven decision-making
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
• Passionate about empowering every business everywhere
• Strong project management skills
• Strong execution skills, able to get things done through collaboration and influencing others
• Ability to interact with varying levels of leadership across the organization
• Self-starter and quick learner with ability to work independently in white space
• Bachelor's degree in Business, Finance, Economics, Product Management, Information Systems, or a closely related discipline; Master's degree in similar areas preferred Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesNew York City, New York: $178,000 - $284,000 USD Miami, Florida: $148,000 - $237,000 USD O'Fallon, Missouri: $148,000 - $237,000 USD Purchase, New York: $170,000 - $273,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Technical Product Owner About the Role:
We are looking for a highly skilled and experienced Technical Product Owner to join our team at Mastercard. This role is pivotal in supporting the Software Development Life Cycle (SDLC) flow for all our software engineers. The ideal candidate will have a strong background in software development within the SaaS space, coupled with extensive experience in DevOps or DevSecOps practices.
Key Responsibilities:
• Collaborate with cross-functional teams to define and prioritize product features and user stories.
• Ensure the successful implementation of core technical products that enhance the SDLC flow.
• Work closely with Scrum teams, attending Scrum ceremonies, ensuring the team understands the value they deliver and in the correct priority order.
• Write clear and concise features and user stories that align with product management best practices and deliver value.
• Understand and address the needs and challenges of software engineers, providing solutions that improve efficiency and productivity.
Qualifications:
• Around 15 years of experience in software engineering and product ownership.
• Strong background in SaaS development with a focus on DevOps or DevSecOps practices.
• Proficiency with tools such as Bitbucket, Jenkins, GitHub, GitHub Actions, and Artifactory.
• Good understanding of containerization concepts and their applications.
• Knowledge of deployments to VMs and tools like Chef, Chef Habitat, and Ansible.
• Excellent problem-solving skills with a knack for understanding the problems before attempting to solve them.
• Strong experience with Agile Scrum practices and ceremonies.
• Strong analytical and problem-solving abilities, with a track record of delivering innovative solutions.
• Demonstrated experience in managing product backlogs, prioritizing tasks, and ensuring alignment with product goals.
• Proficiency in writing detailed user stories and defining acceptance criteria.
• Fair understanding of how applications written in Java SpringBoot, Python, Go, .NET/C#, Rust, etc., are built and deployed using DevOps practices.
• Familiarity with the mobile apps DevOps, from building to deploying apps to the AppStore and PlayStore. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesO'Fallon, Missouri: $119,000 - $190,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director of Network Relations & Compliance Overview:
The Director of Network Relations & Compliance will manage multiple Payment Networks, utilizing deep industry knowledge of both Domestic US and International Payment Networks. This role requires availability throughout the networks working hours. The Director will be responsible for overseeing Third-Party Provider (TPP) relationships, analyzing operating rules, product offerings, and release details to improve switching capabilities and ensure compliance. The position also involves working closely with the product team and customer-facing staff to develop new products, implement releases, and evaluate the impact of network mandates on internal systems, processes, and external processors interacting with the platforms.
Role:
• Manage overall relationships with US Regional and National Payment Networks, including issues, projects, contracts, mandates, and operational efficiencies.
• Provide consultation and serve as subject matter expert to internal and external partners for all internal applications, including dispute processing, settlement, billing, reconciliation and testing.
• Work in close partnership with Network Engineering to ensure compliance with payment network mandated requirements, including conducting in-depth analysis and developing business requirements and other key information.
• Lead initial reviews and participate in technical projects and network-related queries, project support, and testing.
• Direct and engage in off-release internal and external network related projects, providing support for questions, project progress, and testing.
• Collaborate with the technical writing team to create internal and external communications that inform the appropriate personnel and customers of upcoming changes related to product, process and mandatory updates.
• Host internal webinars to address the impact of payment network mandates on clients.
• Identify opportunities for product and service enhancements that can be developed and marketed to customers, utilizing business case principles.
• Develop processes to consistently provide the product strategy team with updates on new payment network product offerings.
• Partner with global and regional teams to support development needs, execution plans, and business case assessments for incremental Networks.
All about you:
• Deep experience in a compliance role at a US payment network or processor, gateway, financial institution or large merchant
• Proven ability to be creative, execution oriented and collaborative with cross-functional teams
• Existing business or working contacts with major global and US based debit networks desired
• Ability to translate knowledge into concepts and opportunities for commercialization
• Familiarity with regulatory compliance
• Excellent communication skills, both written and verbal
• Some travel required Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesO'Fallon, Missouri: $148,000 - $237,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Development Manager, Product Development, Digital First & Cardholder Experience
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building an inclusive and sustainable world that unlocks priceless possibilities for all.
Overview
Digital First solutions enable our partners to provide entirely digital payment experiences for consumers, with a physical card option. By combining Mastercard products and services with qualified third-party partners, we support each step of the digital consumer journey all the way from acquisition and card usage to control, and engagement.
Payments are on the precipice of industry-wide change driven by consumer demands for immediacy and convenience, and digital first experiences are leading the way. 56% of consumers believe receiving and using digital cards instead of physical cards is a behavior that's here to stay. Mastercard's Digital First Card Program continues to gain momentum as consumers seek out digitally-native, secure payments solutions.
Role
Accelerating the launch of Digital First Solutions is a key strategic priority for Mastercard. This will be accomplished by delivering an integrated consumer value proposition supported by go-to-market tools to support our regional teams and leveraging partnerships to drive scale and distribution of Digital First solutions.
In addition, the individual will play a critical role in future proofing our Digital First strategy and approach including enhancements to the value proposition, with a particular focus on Digital Products, driving scale across customer segments, and supporting our customers in enabling a better consumer experience. The individual will need to apply strategic and analytical rigor to refine thinking and enable deeper insights for the business to support with driving scale and execution of strategic initiatives. The individual will need to support in deploying new products to market including go-to-market activities and driving the product development roadmap.
Candidate should be intellectually curious, energetic, and able to operate with urgency. In addition, the role requires an individual who can demonstrate discipline in prioritizing efforts, and the ability to be comfortable managing through ambiguity. Candidate needs to have strong communication skills with an ability to garner buy-in from Executive Management, and experience in driving execution and alignment with Regional teams.
All About You
You will have relevant experience in the payment industry, product management, product development, with experience in the consumer and digital payments space and taking new products to market. You have a strong interest in digital payment solutions and initiatives and may have had recent involvement. You will have strong interpersonal and collaborative skills to develop relationships and partnerships with a broad range of individuals across the organization.
Other key attributes:
• 5-10 Years experience in relevant or related field
• Product Development experience in relavant or related field
• Expertise in user experience research and design
• Understanding of technical concepts like APIs, databases, and payment processing
• Experience in building network products for credit card issuers and banks a plus
• Self-starter and motivated to work independently and as an effective team member
• Multi-disciplinary knowledge, i.e., product management, consulting, marketing, business development
• Ability to comfortably lead strategic product conversations with senior internal stakeholders
• Excellent presentation, oral and written business presentation skills with various levels of audience
• Experience leading projects through all phases of the project / product development lifecycle
• Ability to handle multiple partners and projects from initiation to completion
• Excellent interpersonal skills, negotiation, and conflict resolution and/or project management skills
• Understanding of competitive offerings and industry trends
• Intermediate technical/operations experience within financial payments industry
• Strong analytical and organiziational skills - ability to identify process/efficiency ehnanchements and attention to detail
Required Skills:
• Bachelors degree required, MBA preferred Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesPurchase, New York: $137,000 - $218,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, AI Product Strategy/Development for Payment Operations Overview
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services use our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers. Services is critical for the sustained, long-term growth of Mastercard.
Within the Services organization, this role sits within the Business & Markets Insights (BMI) organization. The Business & Market Insights vertical is focused on creating products and solutions that create value for customers through Analytics, Insights, Business Experimentation, and Payment Consulting & Innovation.
The VP of AI Product Strategy and Development will develop the AI vision and strategy of one of the largest product portfolios within BMI focused on payment operations. Agentic AI solutions are expected to grow at a rapid pace over the next several years and this role will be at the center of enabling payment companies use AI to automate and scale their operations to drive efficiencies. This role will lead the development of new experiences for the portfolio products leveraging Agentic AI and other new AI technologies working closely with the product and engineering teams.
This role requires a strong mix of strategic vision, AI/ML fluency, product leadership, and market orientation. You will be responsible for identifying market opportunities, shaping differentiated product strategies, partnering across Mastercard and with external AI players, and executing a roadmap that positions the group as a category leader in applied AI.
Role
• Define and execute the long-term AI Product Vision and Strategy of one of the largest product portfolios within BMI focused on payment operations
• Engage with customers to understand desired engagement with existing products and create new AI use cases leveraging agentic AI and emerging AI technologies
• Identify new AI use cases in payment operations not serviced by current products based on customer discussions
• Partner with the engineering/technology teams to develop the data/technology architecture for AI enablement
• Define the product requirements for the new AI solutions by working closely with product teams
• Identify and manage strategic partnerships with AI startups, and technology providers to leverage external innovation into the offerings
• Collaborate with the engineering teams to build the solutions. Oversee timely and high-quality execution of creation of technical requirements
• Manage and mentor a group of Product Managers and Designers through the product development lifecycle
• Serve as an agentic AI SME for the rest of the business and develop talent/expertise
• Guide major product investment decisions related to AI and represent progress against product goals and development to business leaders and key stakeholders
• Manage the design and execution of user research, including customer interviews, in order to deepen the teams understanding of customers' pain points, motivations and opportunities
• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
All About You
• Experience in product development with at least 3 years developing AI enabled products with one year developing Agentic AI solutions
• Deep understanding of latest AI technologies and platform/solution providers with the aim of recommending the most optimal path of building the solutions
• Proven ability to define and execute bold, forward-looking product strategies that drive product transformation
• Strong track record of influencing and collaborating across diverse teams including product, engineering, strategy, and commercial functions
• Ability to balance visionary thinking with disciplined execution, including governance, resource planning, and performance measurement.
• Exceptional communication skills with the ability to inspire teams, influence senior stakeholders, and represent Mastercard externally.
• Entrepreneurial Mindset: A builder and innovator who thrives in fast-paced environments and is energized by creating what's next.
• Experience managing and motivating a high performing product development team
• Knowledge and skills using product management tools
• Highly organized and able to deal with multiple and competing priorities
• Bachelor's degree in a technical field (e.g. Computer Science, Engineering); advanced degree a plus
• Experience in payments especially operations a plus Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesPurchase, New York: $223,000 - $357,000 USD
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Product Management
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Mastercard's Open Banking team and services bring to life our vision of empowering consumers to benefit from their own financial data. We are passionate about creating solutions that unlock innovation, streamline everyday consumer experiences and build financial inclusion. Many leading organizations are already using the Mastercard Open Banking platform to deliver some of the industry's most compelling services spanning lending, payments, account opening and small business. Open Banking is a strategic and fast-growing area of Mastercard's business and this team is a key driver of new capabilities and a very exciting place to work!
Overview
We are looking for an energetic and experienced product leader who truly aspires to improve consumers' experiences, choices and outcomes in the borrowing/lending ecosystem. You are a curious learner and passionate about embedding the power of new consumer-permissioned data and insights into our clients' underwriting processes and synergies with other Mastercard products & services. You are comfortable in both defining the strategic go-to-market plan as well as driving the execution, with a strong focus on generating tangible business impact. You drive collaboration across our end-to-end teams (e.g., sales, data science, software engineering, delivery operations, legal, compliance, ). You have the range, for instance, to prioritize granular product initiatives in a morning team stand-up; and then present to a strategic Mastercard client in the afternoon about how open banking can transform their lending process. You are fulfilled by building, coaching and developing high performance teams.
Role
This role reports into the EVP, Open Banking, Americas and has end-to-end product management responsibility for our full portfolio of verification solutions (e.g., including income, cash flow, assets, employment verification).
Leading a team of product managers and specialists , you will be responsible for the overall product strategy and execution. This includes gathering and synthesizing market needs; assessing competitive landscape; prioritizing roadmap initiatives; collaborating closely with engineering on new product builds and enhancements; ensuring compliance requirements are enabled through our services and operations; and partnering with sales, finance, marketing and regional teams to ensure revenue and customer satisfaction goals are understood and achieved. This leader will also be relied on to contribute broadly as a member of the Americas Open Banking leadership team; partner closely with other open banking product and data science teams; and be a visible thought leader externally with clients and at industry events.
In this role, you will:
• Lead and inspire a team of product professionals to build/launch/drive adoption of open banking services that will truly improve consumer lending
• Define the strategy and prioritize/drive roadmaps for both new and enhanced verification products
• Communicate the product vision and progress across the business - both deep within the organization (so they understand the "why") and to executive leadership
• Drive accountability across your team to ensure product roadmaps are consistently translating into prioritized requirements/stories and are feeding high-velocity engineering sprints; partner closely with the data science team on your portfolio roadmap initiatives
• In addition to go-to-market product roadmaps, work closely with our legal/compliance teams to ensure regulatory requirements are defined, prioritized and implemented in our pay products and operations
• Engage frequently with clients/prospects to ensure you are an expert on their needs/priorities and how they view our strengths and areas for improvement
• Lead effective go-to-market plans and execution spanning product positioning/messaging (partnering with marketing); product pricing (partnering with finance); sales enablement and client engagement (partnering with sales)
• Take accountability for defining and measuring critical operational KPIs and performance trends of our services and drive continuous improvement across the breadth of our delivery teams (e.g. solution engineering, customer support, engineering)
• Proactively seek to understand competitive landscape and emerging market/technology as a critical input to product strategies and roadmaps
All About You
• Deep experience with lending and credit underwriting products (design & build and GTM), have experience with leveraging open banking capabilities in lending processes.
• Deep understanding of the US market and lending ecosystem (consumer, mortgages, ).
• Proven product management or product development experience within financial technology and can demonstrate thought leadership in external engagements
• Strong ability to execute initiatives with partners, driving for excellence in quality and timeliness.
• Emulate and drive the Mastercard Way through behavior, coaching, and employee engagement.
• Strength in connecting people and ideas; ability to operate in a matrix environment and establish effective working relationships across the business and geographies.
• Excellent written and verbal communication skills including the ability to present to large and small groups
• Proven ability to work with and influence cross-functional teams without formal authority, including engineering teams working within an Agile/Scrum framework
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
Pay Ranges
New York City, New York: $194,000 - $310,000 USD
Salt Lake City, Utah: $162,000 - $258,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management, NAM Security Solutions The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.
This regional role for North America will play a pivotal part in partnering with the global product and regional customer teams to support our subscription management and dispute solutions. It is a non-technical position focused on customer engagement. The candidate will ensure the products are successful throughout all phases of the lifecycle - create, sell, deliver, and run. The candidate will have responsibility for coordinating and scaling sales efforts, including the achievement of revenue targets. Additionally, they will support sales teams with webinars and training materials, all with the goal of delivering value for Mastercard and our customers.
Role:
• Lead the development and execution of comprehensive go-to-market strategies for Ethoca's Clarity Subscription Controls and lend support to the other Ethoca suite of products and services for dispute resolution.
• Take a data-driven approach to product enhancement by identifying opportunity areas, contributing to the Product roadmap, and prioritizing work to deliver against key areas of focus to drive revenue.
• Manage the delivery of ongoing innovation and enhancements by embracing the commercialization process from ideation to launch, ensuring that products are positioned effectively in the NAM region.
• Evaluate and utilize customer insights to drive product improvements and strategic decisions working with our Global product teams.
• Take ownership of product activities, including training internal teams, hosting external webinars, and monitoring product performance.
• Collaborate with global partners to prioritize and align on product roadmaps.
• Conduct market research to identify emerging trends, customer pain points, and competitive opportunities. Leverage these insights to contribute to product roadmap discussions and strategic decision-making.
• Monitor and report on key performance indicators (KPIs) and overall product success metrics.
• Drive cross-functional collaboration with sales, marketing, customer support, and development teams to ensure cohesive product strategies.
• Develop and maintain strong relationships with key stakeholders, including clients and industry partners.
All About You
• Proficient in Microsoft Excel and PowerPoint
• Strong data analysis skills with the ability to interpret and utilize data to drive decisions.
• Resourceful and eager to take on any project, demonstrating a willingness to learn and adapt quickly
• Passionate about innovation, security, and digital payments
• Capable of acting with a sense of urgency to meet deadlines and deliver results
• Experience with payments, disputes, or loyalty programs involving issuers, digital partners, processors, or merchants is beneficial. Understanding of payments technology and its application to address customer and market needs
• Strong strategic thinking abilities, capable of developing thoughtful recommendations and action plans for complex issues
• Self-starter, highly organized, and results-oriented
• Excellent relationship-building skills, able to foster strong, positive working relationships across multiple business functions
• Ability to multi-task and work on multiple projects in a fast-paced environment
• Bachelor's degree in business, marketing, finance, or a related field or requisite professional experience
• Overnight travel required (5% - 10%). Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesPurchase, New York: $137,000 - $218,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Operations Overview
The Business & Market Insights team is seeking a Manager to drive operational excellence and governance across our product portfolio. This role is ideal for someone who thrives in a structured, fast-paced environment and is passionate about enabling product teams to deliver with clarity, consistency, and accountability. The ideal candidate will be a strong communicator, highly organized, and adept at managing cross-functional initiatives that support strategic product outcomes.
Role
In this role, you will:
• Own and manage the centralized product roadmap and catalog, ensuring data hygiene and alignment across teams.
• Lead the coordination and delivery of key corporate commitments, including Quarterly Business Reviews (QBRs), town halls, and executive communications.
• Govern and optimize product council and studio processes, ensuring adherence to frameworks and decision-making protocols.
• Partner with cross-functional teams to build and maintain dashboards that track product health, availability, and performance.
• Maintain consistent and accessible product documentation to support transparency and institutional knowledge.
• Support internal communications and engagement strategies that promote alignment and visibility across product teams.
• Champion operational best practices and continuous improvement across the product lifecycle.
All About You
• Be highly organized and detail-oriented, with a passion for process improvement and governance.
•Demonstrate strong written and verbal communication skills, with the ability to craft clear, compelling narratives for executive audiences.
• Be comfortable managing multiple priorities and stakeholders in a dynamic environment.
• Have experience with product operations, program management, or business administration in a technology-driven organization.
• Be proficient in using data and dashboards to inform decisions and track progress.
• Bring a collaborative mindset and a proactive approach to problem-solving. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesPurchase, New York: $137,000 - $218,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Product Manager - Technical Overview:
We are seeking an experienced Product Manager technical to drive engineering projects with a focus on payment industry solutions. The ideal candidate will have a strong background in managing technical programs, developing strategic engineering roadmaps, and enhancing system performance. They must possess extensive knowledge of AWS cloud services and reliability engineering practices. An emphasis on maintaining customer satisfaction through effective requirement analysis and stakeholder management is essential. Proven experience in the payment industry, with a track record of delivering scalable, secure, and innovative solutions, is highly desired.
In this role you will:
Drive Engineering Program Management: Oversee the development and delivery of cloud-based services, ensuring alignment with customer needs and market trends. Collaborate with cross-functional teams to define product vision, strategy, and roadmap.
Support Technical Program Management: Lead technical projects related to AWS cloud services, ensuring timely and successful delivery. Coordinate with engineering teams to implement reliability engineering practices, enhancing system performance and scalability.
Partner for Customer Focus: Maintain a strong customer-centric approach by gathering feedback, analyzing user requirements, and prioritizing features that enhance customer satisfaction. Develop and maintain relationships with key stakeholders to ensure product success.
Evangelize Reliability Engineering: Implement and monitor reliability engineering practices to ensure high availability and performance of cloud services. Conduct regular assessments and optimizations to improve system reliability and reduce downtime. Drive resiliency standards for systems partnering with Engineering teams.
Excel in Cloud Expertise: Utilize deep knowledge of AWS cloud services to design, deploy, and manage scalable and secure cloud solutions. Stay updated with the latest AWS technologies and best practices to drive innovation and efficiency. Cloud Cost Management: Implement and manage cloud cost management techniques to optimize cloud expenditures and ensure cost-efficiency.
COGS Management: Clear understanding of tools and techniques to analyze cloud cost details, unit costs, reporting, and measures to improve cloud efficiency on AWS and Azure.
All About You:
• Proven experience in a senior program management role with a focus on business integration and enhancement with a focus on Engineering solutions for payments.
• Strong ability to analyze data, develop business cases, and define strategic product roadmaps.
• Expertise in cloud technologies, microservices, and distributed systems.
• Passion for understanding data points.
• Clear understanding and ability to forecast cloud spend and infer patterns.
• Excellent communication skills with a track record of building relationships and influencing stakeholders.
• Demonstrated autonomy, problem-solving capabilities, and ability to manage multiple priorities effectively.
• Understanding of Machine Learning Lifecycle - Engineering patterns and practices.
• Understanding of SLO and SLIs and common frameworks for observability.
• Strong understanding of Agile methodologies, with the ability to drive iterative delivery and cross-team collaboration.
• Strong communicator with the ability to explain complex concepts to both technical and non-technical audiences, and to influence stakeholders across product, engineering, and acquisition teams.
• Bachelor's degree in computer science, Software Engineering, or a related field or equivalent practical experience. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesSeattle, Washington: $137,000 - $218,000 USD
