Job DescriptionJob DescriptionBenefits:
Competitive salaryFlexible scheduleFree uniformsPaid time off
Job Summary
We are seeking a motivated and detail-oriented Collections Agent/ Office Assistant to join our team. The ideal candidate will be responsible for managing outstanding accounts, contacting customers to secure payment, maintaining positive client relationships while ensuring compliance with company policies and applicable regulations. You will also be doing daily administrative operations, ensuring the office runs smoothly by handling clerical tasks, coordinating communications, and assisting team members with a variety of administrative duties.
Key Responsibilities
Contact customers via phone, email, and written correspondence to collect outstanding debts
Review accounts to identify overdue balances and take appropriate collection actions
Negotiate payment plans and settlements in a professional and respectful manner
Maintain accurate records of all communications and transactions
Resolve billing discrepancies and disputes efficiently
Monitor assigned accounts to ensure timely payments
Escalate complex or high-risk accounts when necessary
Ensure compliance with all relevant laws and regulations (e.g., FDCPA)
Qualifications
High school diploma or equivalent
Previous experience in collections, customer service, or accounts receivable preferred
Strong communication and negotiation skills
Ability to handle difficult conversations with professionalism
Detail-oriented with strong organizational skills
Basic computer skills and familiarity with CRM or collections software
Preferred Skills
Experience working in financial services or call center environments
Knowledge of debt collection regulations and best practices
Problem-solving mindset with the ability to think critically
Ability to work independently and meet performance targets
Compensation & Benefits
Competitive salary + performance-based incentives
Paid time off and holidays
Opportunities for growth and advancement
How to Apply
Interested candidates should submit their resume and a brief cover letter outlining relevant experience to [Insert Email or Application Link].
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