Patient Services Coordinator II The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, referrals and other managed care related issues. Serves as an overall resource person for support staff. Responsibilities include: Performs all check-in and -out functions Submit prior authorizations to insurance company for medication and formula requests Provides support and information to providers to problem solve and manage complex administrative patient issues Understands all HMO, Managed Care and other Third Party Insurers Understands financial services and self-pay resources and provides patients with information as needed Triages and manages more complex telephone calls, utilizing courteous customer service skills Maintains confidentiality and privacy, which is consistent with HIPAA guidelines Completely performs and is a resource to other team members in all revenue enhancement activities Schedules patient appointments for specialty visits and diagnostic testing, as required Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed Assists with training and orientation of new staff, where applicable Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients Works on special projects as directed Qualifications include: High school Diploma required Associate's degree in Secretarial Science/Business, or a Secretarial Training Certificate Program desirable Minimum of 3 years secretarial experience or equivalent in a medical or health care related setting Skills/Abilities/Competencies include: Knowledge of computer skills necessary to use appropriate modules of Epic, electronic medical record modules, and Microsoft Office products Good command of the English language, including medical terminology Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details Ability to work independently or within a team environment Excellent and effective interpersonal and communication skills Starting rate for this position is $20hr for experienced candidates Remote Type: Onsite Work Location: 52 Second Avenue Scheduled Weekly Hours: 24 Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $17.71 - $24.94/Hourly Grade: 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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