The Imagine Group is recruiting for a Strategic Account Manager (Healthcare) on behalf of our client, a leading provider of integrated communications and technology solutions serving organizations throughout the Eastern United States, in Buffalo, NY. Specializing in system design, installation, and ongoing support, the organization delivers innovative solutions that enhance connectivity, safety, and operational efficiency across industries including healthcare, education, and commercial business.
In this role, you will be responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, and expanding our customer base, all while forging your own path.
Role & Responsibility:
Tasks That Will Lead to Your Success
Generate new customers within the assigned territory.Service and expand the business of the existing customer base.Present technology solutions to customers in professional environments.Conduct walkthroughs and develop scope-of-work documents based on potential installation projects with the assistance of the engineering team.Write and submit timely, accurate, and professional bids and bid responses with the assistance of the support team.Respond to RFI’s, RFQ’s, and RFP’s.Understand and interpret construction project specifications.Develop and maintain strong product and industry knowledge, recognizing local industry trends.Support the local engineering and architectural community by providing customer needs analysis, system layouts, and designs.Develop and maintain professional relationships with manufacturer representatives.Determine strategic efforts based on competitive analysis and market trends to maximize sales efforts.
Skills & Experience
Qualifications That Will Help You Thrive
Bachelor’s degree or equivalent relevant work experience.Minimum of 2 years of B2B sales experience.Demonstrated ability to deliver compelling, engaging, informative presentations online and in a public setting with the appropriate tone of voice, body language, and delivery.Previous experience selling into C-Suite preferred.Ability to exercise the highest level of integrity and professional business acumen.Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual.Computer skills include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating.Excellent written and verbal communication skills to effectively express ideas and information.Ability to thrive both independently and in a team environment.A high level of commitment to customer satisfaction.Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions.Ability to follow policies, processes and procedures.Effective use of Microsoft 365 suite of products.Demonstrated attention to detail and commitment to completing assignments with quality outputs.Maintain a clean driving record.\nCompany Description
Mary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards.
We’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.
Company DescriptionMary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards.\r\n\r\nWe’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K. Read LessNature & Scope
Mary Kraft is recruiting for a Customer Service Representative on behalf of our partner, a leading industry in delivering innovative products and services to transportation departments and agencies across the globe. This is a Contingent to Hire role offering competitive pay of $17-18.50/hr. (based on experience and bilingual status), a dynamic work culture and the opportunity for career advancement!
As the customer service rep, you will be responsible for quality service and providing accurate information to customers. The CSR must accurately open accounts, explain policies and procedures, and process payment information. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.
Primary Functions & Responsibilities
Assists customers with the account opening process.Accurately explains the terms/conditions and policies/procedures relating to the account.Processes account payments, perform cash out process at end of shiftConsistently meets or exceeds performance goals to ensure the highest qualityof service is provided to the customer.Performs account maintenance, including account changes, adjustments, and statement requests.Contacts customers for additional account information.Assists in problem correspondence as required.Prepares reports including CSR Daily Activity report and cash out report.Responds to incoming phone inquiries regarding E-ZPass accounts, violations and DMVCommunicates business rules, policies and procedures governing violation processingReviews violation appeals process with appellantsReceives incoming phone calls and chat requests regarding DMV servicesCommunicates business rules, policies and procedures governing DMV servicesAdministrative functions to include image review and violation lookupsRegular and predictable attendance is an essential function of this jobRequirements & Qualifications
High School Diploma or G.E.DBilingual (Spanish) preferredPrevious experience in customer service, call centers, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skills\nCompany DescriptionMary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards.
We’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.
Company DescriptionMary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards.\r\n\r\nWe’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K. Read LessNature & Scope:
Positional Overview
The Imagine Group is recruiting for a Banking Services Operations Associate on behalf of our client, a leading financial organization in Wilmington, DE. In this role, you will support complex banking operations by conducting research, reviewing banking and legal documentation, and resolving operational issues across multiple business lines. You will collaborate with internal partners and external vendors, ensure compliance with regulatory and internal standards, and contribute to the efficient execution of critical operational processes.
In this role, you will be responsible for supporting a variety of banking operations functions, including processing transactions, reviewing and validating documentation, performing research, and maintaining accurate records to ensure efficient day-to-day operations. You will collaborate with internal teams to resolve routine inquiries, adhere to regulatory and compliance requirements, and help ensure operational accuracy, quality, and risk management standards are met.
Role & Responsibility:
Tasks That Will Lead to Your Success
Research, investigate, and resolve transaction exceptions, process discrepancies, and operational issues.Support multiple banking systems, products, and business lines.Collaborate with internal business partners and external vendors to resolve procedural issues.Ensure work is completed in compliance with applicable laws, regulations, and internal policies.Maintain accurate documentation and support audit and compliance requirements.Escalate operational issues when appropriate and assist with timely resolution.Contribute to process improvements that enhance operational efficiency and accuracy.Complete additional duties as assigned.
Skills & Experience
Qualifications That Will Help You Thrive
High school diploma or equivalent.Minimum of 2 years of relevant banking, financial services, or operations experience.Strong attention to detail with the ability to process work accurately and efficiently.Strong analytical and problem-solving skills.Experience researching and resolving transaction discrepancies, processing issues, or operational exceptions.Ability to review, interpret, and process banking or legal documentation.Strong organizational and time-management skills.Ability to manage multiple systems, products, and priorities simultaneously.Proficiency with computer systems and the ability to quickly learn new applications.
Education and Experience Preferred
Associate's degree. 3–5 years of office, banking, or financial operations experience.Experience working within banking operations or financial services environments.Familiarity with regulatory, audit, or compliance-driven operational procedures.\nCompany DescriptionMary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards.
We’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.
Company DescriptionMary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards.\r\n\r\nWe’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K. Read Less