Job DescriptionJob Description
Job Title: Hotel Operations Manager (Full-Time – Rooms Division)
Location: St. Thomas, U.S. Virgin Islands
Employment Type: Full-Time
Job Description:
Lindbergh Bay Hotel & Villas is hiring a full-time Hotel Operations Manager to lead our Rooms Division through a strategic turnaround and into long-term stability. This is an opportunity for an experienced professional to take full ownership of Front Desk and Housekeeping operations while contributing to the hotel's overall improvement and financial performance.
We are seeking a motivated leader who understands the unique dynamics of operating in the Caribbean and is ready to deliver structure, accountability, and results.
Key Responsibilities:
- Direct all day-to-day operations of the Rooms Division, including Front Desk and Housekeeping
- Lead departmental teams with a focus on service excellence, cost control, and team morale
- Conduct operational audits and implement efficient scheduling, payroll, and labor practices
- Work closely with hotel ownership on strategic KPIs and ongoing improvement plans
- Standardize operating procedures, guest service recovery, and staff development initiatives
- Monitor and control financial systems including purchasing, inventory, and petty cash
Preferred Experience and Skills:
- 3+ years in hotel Rooms Division management
- Caribbean experience or ease of relocation to remote/island setting
- Strong financial acumen; able to manage and report on key cost centers
- Familiarity with Roomkey PMS, Amadeus TravelClick/iHotelier, OTAs, and Sage Intacct
Compensation:
- Base salary $65,000 with bonus potential
- Compensation flexibility for high-impact candidates
- Full relocation support and furnished apartment provided
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