Through our advanced systems and networks, our Property Management team acquires, rehabs, markets, fills, and manages single-family homes across the country. The scope and scale of these operations make a strong Property Management team an integral part of our success.
Essential Functions:
Interact with clients, primarily owners and residents, from the move-in process to the move-out processes and everything in between.Identify appropriate vendors and coordinate service repair work as needed.Maintain accurate and detailed records in Revela, our property management software. This includes invoicing homeowners, collections from residents, payments to trades.Coordinate resident move-out inspections and completion of damages to get the home back to a "market ready" standard.Complete SODA forms in compliance with relevant laws.Reply to homeowner and resident emails to answer questions through our ticketing software.Ability to work a large number of maintenance requests simultaneouslyQualifications:
At least two years of experience in a Single Family Rental Property Management role.Strong oral and written communication skills.Above average attention to detail and interpersonal skills.Ability to communicate professionally with customers.Preferred: A working knowledge of property management and customer ticketing software systems, especially Revela, Yardi, Salesforce, and Zoho.Job Type: Full-time
Position Summary:
The Field Maintenance Technician will perform general maintenance and repairs for assigned renovations in the assigned market, including plumbing, electrical, basic carpentry, heating and cooling, and other building systems. A HVAC certification is highly preferred.
The ideal Technician must be a licensed driver and have reliable transportation to cover the metro region. They will be comfortable doing the initial visit to recently acquired homes
The Field Maintenance Technician will manage property maintenance and renovation work performed on homes. The Technician will walk homes and report back the condition of work, manage vendors, perform inspections, and complete other tasks to ensure projects are completed in a timely and cost-efficient manner. They will handle a variety of tasks, including repairs, troubleshooting, installation, and maintenance on Marketplace Homes managed properties. Their efforts will ensure our homes remain functional and in excellent condition while upholding a clean and safe work environment.
Duties/Responsibilities:
Inspects and identifies items in need of repair.Ensure HVAC systems are fully operational and conduct routine system tune-ups.Offer troubleshooting assistance for issues related to water heaters, plumbing, garage doors, irrigation systems, and electrical components.Plans repair work, coordinating with specialized technicians as needed.Performs general repairs, examples may include repairing drywall, painting, changing lightbulbs, and repairing doors and other building fixtures.Oversees specialized technicians to ensure timely and efficient service at the properties.Regularly interact with vendors and residents.Cleans and assists with upkeep of the properties, including routine maintenance.Performs other related duties as assigned.Required Skills/Abilities:
Ability to follow instructions from supervisors or senior maintenance workers.Knowledge of general carpentry and repair.Ability to use hand tools and power tools.Excellent organizational and time management skills.Proficiency with basic hand tools and power tools is necessary.Education and Experience:
Universal EPA Certification or HVAC Type II Certification is required in applicable states.A minimum of three years of experience in Residential/Property Maintenance or a related field is required,High school diploma or equivalent required.Physical Requirements:
Prolonged periods standing and walking.Must be physically able to climb ladders, bend, or crawl into awkward spaces.Must be comfortable lifting and carrying 80 pounds to waist height, 80 pounds to shoulder height, and 25 pounds above the head.Must be able to operate a motor vehicle and climb ladders (both A-frame and extension ladders) to perform tasks such as tree trimming and removing debris and leaves from roof gutters.Must have a valid Driver's License
Must be willing to consent to a criminal background check.
Read LessOur Resident Service Representatives interact with customers by addressing inquiries and resolving problems, providing a high level of customer support.
Duties/Responsibilities:
· Interacts with customers via telephone, email, online chat, or CRM to provide support and information on products or services.
· Ensures that appropriate actions are taken to resolve customers problems and concerns by utilizing multiple software programs to dive deep into problems and answer complex questions.
· Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
· Participates in the process for onboarding or offboarding a client, maintaining communication between Marketplace and the client.
· Ability to problem solve and investigate utilizing existing SOP’s, instructions, and walk-through guides.
· Performs other related duties as assigned.
· Helping with various company-wide projects as needed.
Required Skills/Abilities:
· Excellent communication skills including active listening and empathy.
· Service-oriented and able to resolve customer grievances.
· Ability to work a consistent 8-hour shift that aligns with our business hours (9am to 6:30pm, subject to change).
· Proficient computer skills with the ability to learn new software.
· Ability to work well independently and to achieve goals as a team.
· Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
This role is HYBRID, with 3 required in office days at our Southfield, MI location.
Read LessThrough our advanced systems and networks, our Property Management team acquires, rehabs, markets, fills, and manages single-family homes across the country. The scope and scale of these operations make solid leadership an integral part of our success.
Essential Functions:
Interact with clients, primarily owners and residents, from the move-in process to the move-out processes and everything in between.Identify appropriate vendors and coordinate service repair work as needed.Maintain accurate and detailed records in Revela, our property management software. This includes invoicing home owners, collections from residents, payments to trades.Coordinate resident move-out inspections and completion of damages to get the home back to a "market ready" standard.Complete SODA forms in compliance with relevant laws.Reply to homeowner and resident emails to answer questions through our ticketing software.Opportunity to coach and develop a team of property managers.Lead a team of property managers to achieve team goals and KPIs.Qualifications:
At least two years of experience in a Single Family Rental Property Management role.Experience coordinating with HOA's is a plus.Strong oral and written communication skills.Above average attention to detail and interpersonal skills.Ability to communicate professionally with customers.Preferred: A working knowledge of property management and customer ticketing software systems, especially Revela, Yardi, Salesforce, and Zoho.Job Type: Full-time
This role is hybrid, requiring in office work 3 days per week in Southfield, Michigan.
About Company:
At Marketplace Homes, we believe that if our customers succeed, we all win. That is why we foster a work environment where ideas flourish and individuals are empowered to pursue their professional passions. If you have a knack for creative solutions and a desire to make a meaningful impact, you may just find your next calling with us.
With over 20 years of experience, we truly understand the heartbeat of real estate, blending brokerage, property management, and creativity into a unique, customer-focused suite of services and support. Across the country, we’re not just managing properties; we’re nurturing the investments and dreams of a diverse range of clients.
Marketplace Homes also stands at the forefront of new construction, boasting well over 14,000 real estate transactions. This achievement isn’t just about numbers, it’s about the innovative and personalized solutions we bring to each project, all in partnership with the nation’s top builders. This provides the best of all worlds — personal and local service at scale.
About the Role:
The Accounting Assistant plays a crucial role in supporting the financial operations within the real estate and rental leasing industry by ensuring accurate and timely processing of payments. This position is responsible for maintaining financial records, reconciling accounts, collecting back owed balances. The role requires close collaboration with accounting and finance teams to manage accounts payable and receivable, contributing to efficient cash flow management. The Accounting Assistant will utilize property management and accounting software to streamline processes and generate reports that aid in financial decision-making. Ultimately, this position ensures that all financial data is accurate, organized, and compliant with company policies and regulatory standards, supporting the overall financial health of the organization.
Core Responsibilities:
Invoice Processing: Upload, code, and route vendor and trade invoices for proper manager approval.Reconciliation: Audit invoice inconsistencies, review discrepancies, and reconcile accounts payable ledgers on a monthly basis.Vendor Management: Maintain accurate records of vendor payments, process credit applications, and track 1099 compliance for contractors.Budget Tracking: Control payments against established operating budgets, flagging and reporting on expense variances.Minimum Qualifications:
High school diploma or equivalent; Associate’s degree in Accounting, Finance, or related field preferred.Proven experience with bank reconciliation, accounts payable, and accounts receivable processes.Proficiency in QuickBooks or similar accounting software.Basic understanding of GAAPStrong attention to detail and organizational skills.Preferred Qualifications:
Experience working in the real estate, rental, or leasing industry.Familiarity with financial reporting.Advanced proficiency in report generation and troubleshooting within a CRMAssociate’s or Bachelor’s degree in Accounting, Finance, or a related discipline.Core Responsibilities:
Invoice Processing: Upload, code, and route vendor and trade invoices for proper manager approval.Reconciliation: Audit invoice inconsistencies, review discrepancies, and reconcile accounts payable ledgers on a monthly basis.Vendor Management: Maintain accurate records of vendor payments, process credit applications, and track 1099 compliance for contractors.Budget Tracking: Control payments against established operating budgets, flagging and reporting on expense variances.This role is hybrid, requiring in office work 3 days per week in Southfield, Michigan.
