General Responsibilities
Responsible for performing a variety of duties to support the retail services function (ie: internet, telephone, debit card, etc); coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.
Essential Duties
Performs a variety of duties to support the retail services function: Processes Internet banking and ATM/Debit Card/Business Debit Card applications; ensures proper account maintenance, balancing, G/L entries, status changes, and address changes; researches disputes and card problems. Assists with all aspects of ATM, Debit Card, Business Debit Card, Internet banking (including bill pay and mobile banking features), Remote Deposit Capture, Reloadable Cards, Voice Banking and ACH accounts. Assists with monitoring suspicious activity and transactions relating to Fraud and ACH systems. Assists with mailings and maintenance of cards. Provides direct customer service to customers with retail services, voice banking, internet banking issues, and other customer inquiries. Provides processing of FEDLINE transactions, including input, sending, and recordkeeping. Back up to AM FEDLINE reports and processing. Processes returns and notification of changes. Provides customer service for Remote Deposit Capture users. Assists in the coordination of all META card activities. Assists with training all Bank staff on retail services, debit cards, reloadable cards, etc. Responds to customer inquiries and provides necessary information, or forwards calls to the proper individual or Bank department. Receives and directs incoming telephone calls; provides direct customer service; assists customers with reconciling bank statements. Processes telephone transfers between designated accounts per customer requests. Performs various maintenance duties for accounts and services. Utilizes full range of Bank products and services to effectively maximize the Bank’s relationship with customers; informs caller of products and services; refers customers to appropriate personnel. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel. Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.Ancillary Duties
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.Job Location
2nd level, Corporate Headquarters
1271 Indian Springs Rd.
Indiana, PA 15701
Equipment/Machines
Telephone PC/Computer keyboard Printer Fax machine Copy machine Calculator ATM Requirements:Basic Qualifications
Education/Training: A high school diploma or equivalent with an emphasis in Business curriculum.
Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient computer skills; working knowledge of retail services operations and regulations; visual and auditory skills.
Experience: A minimum of two (1) years’ related experience normally required
Read LessGeneral Responsibilities
Responsible for performing a variety of duties to support the paying and receiving function of the branch office; coordinating work within the office, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.
Essential Duties
Performs a variety of duties to support the paying and receiving function of the branch office of which the following are illustrative: Greets and serves customers in a friendly and courteous manner; assists customers with various transactions and account changes. Observes suspicious behavior and reports such activity to supervisor or other management personnel. Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel. Accepts deposits of various account types. Cashes checks within approved authority and operating policy; cashes Savings Bonds. Makes withdrawals for customers after verification of identity and available balance in accordance with Bank policy. Sells Cashiers Checks; processes cash advances; accepts check orders. Educates customers on product selections for accounts and financial services throughout the Bank Processes stop payment orders. Places hold on foreign items or processes for collection. Accepts loan payments, safe deposit box rent, and other related payments. Processes night deposits and mail deposits. Opens and closes Holiday/Vacation Club, consumer checking, savings, and CDs; properly explains disclosures. Opens and closes safe deposit boxes. Assists with ATM balancing. Maintains an approved level of cash; turns in excess and mutilated cash. Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis. Prepares daily work for imaging and scans for balancing. Performs branch balancing. Prepares reports relating to the function, e.g., currency transaction, BSA reports, etc. Accepts applications for ATM/Debit Cards and Internet Banking; activates consumer Internet Banking accounts. Assists with vault cash verifications and balancing of cash advance machines; acts as dual control for all Teller functions. Completes changes and dispute forms for ACH and Debit Card transactions. Maintains supplies and an awareness of Banking Solutions Rep supply inventory control. Observes suspicious behavior and reports such activity to supervisor or other management personnel. Acts as dual control for all Banking Solution Rep functions. Coordinates specific work tasks with other personnel within the office as well as with other departments in order to ensure the smooth and efficient flow of information. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel. Contacts customers as required to correct or complete transaction errors. Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy. Assists the Banking Solutions Specialist and Supervisor with various tasks and projects.Ancillary Duties
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.Job Location
1st level
Assigned branch location
Equipment/Machines
Telephone Calculator Copy machine PC/Computer keyboard Printer Copy machine Coin machine Cash recycler Currency verifier Combination and keypad locks Check printer Fax machine MICR encoder Typewriter Requirements:Basic Qualifications
Education/Training: A high school diploma or equivalent.
Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations, and communicative; moderate sales skills and PC skills; a proficient knowledge of the Banking Solution system, transaction documents, and processing customer transactions; knowledge of vault transactions and balancing; a working knowledge of bank consumer and business products and services, along with the operating policies and procedures that impact these products; visual and auditory skills; ability to operate various office machines; ability to lift approximately twenty (20) lbs. of coin.
Experience: Cash handling experience.
Read LessGeneral Responsibilities
Responsible for performing a variety of duties to support the paying and receiving function of the branch office; coordinating work within the office, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.
Essential Duties
Performs a variety of duties to support the paying and receiving function of the branch office of which the following are illustrative: Greets and serves customers in a friendly and courteous manner; assists customers with various transactions and account changes. Observes suspicious behavior and reports such activity to supervisor or other management personnel. Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel. Accepts deposits of various account types. Cashes checks within approved authority and operating policy; cashes Savings Bonds. Makes withdrawals for customers after verification of identity and available balance in accordance with Bank policy. Sells Cashiers Checks; processes cash advances; accepts check orders. Educates customers on product selections for accounts and financial services throughout the Bank Processes stop payment orders. Places hold on foreign items or processes for collection. Accepts loan payments, safe deposit box rent, and other related payments. Processes night deposits and mail deposits. Opens and closes Holiday/Vacation Club, consumer checking, savings, and CDs; properly explains disclosures. Opens and closes safe deposit boxes. Assists with ATM balancing. Maintains an approved level of cash; turns in excess and mutilated cash. Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis. Prepares daily work for imaging and scans for balancing. Performs branch balancing. Prepares reports relating to the function, e.g., currency transaction, BSA reports, etc. Accepts applications for ATM/Debit Cards and Internet Banking; activates consumer Internet Banking accounts. Assists with vault cash verifications and balancing of cash advance machines; acts as dual control for all Teller functions. Completes changes and dispute forms for ACH and Debit Card transactions. Maintains supplies and an awareness of Banking Solutions Rep supply inventory control. Observes suspicious behavior and reports such activity to supervisor or other management personnel. Acts as dual control for all Banking Solution Rep functions. Coordinates specific work tasks with other personnel within the office as well as with other departments in order to ensure the smooth and efficient flow of information. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel. Contacts customers as required to correct or complete transaction errors. Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy. Assists the Banking Solutions Specialist and Supervisor with various tasks and projects.Ancillary Duties
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.Job Location
1st level
Assigned branch location
Equipment/Machines
Telephone Calculator Copy machine PC/Computer keyboard Printer Copy machine Coin machine Cash recycler Currency verifier Combination and keypad locks Check printer Fax machine MICR encoder Typewriter Requirements:Basic Qualifications
Education/Training: A high school diploma or equivalent.
Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations, and communicative; moderate sales skills and PC skills; a proficient knowledge of the Banking Solution system, transaction documents, and processing customer transactions; knowledge of vault transactions and balancing; a working knowledge of bank consumer and business products and services, along with the operating policies and procedures that impact these products; visual and auditory skills; ability to operate various office machines; ability to lift approximately twenty (20) lbs. of coin.
Experience: Cash handling experience.
Read LessThis application should be used for general inquiry only. If applying for a specific job opening, please submit information to said posting.
All MCB job duties are depicted in the appropriate job description. If you would like more information for a specific job opportunity, please contact Mackenzi Bigley (HR Specialist) at the contact information below.
mbigley@marioncenterbank.com | 724-464-2244
Requirements:All MCB employees should possess a positive attitude, willingness to cooperate, communication skills, trustworthiness, and self-motivation.
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