Maman - Line Cook Job Description
maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook.
our ideal candidate is passionate about food, beverages, and excellent customer service. you love cookies, are always ready to lend a helping hand to a colleague and you don’t take yourself too seriously. when you join our team, you’ll be responsible for providing a friendly, helpful, and responsive level of collaboration with the full BOH and FOH team.
Position Summary
The Line Cook is responsible for preparing and cooking high-quality menu items in a fast-paced environment. This role ensures consistency, efficiency, quality and food safety while supporting the overall kitchen team. The Line Cook plays a key role in delivering an exceptional guest experience through excellent preparation, presentation, and execution of all maman menu items.
Essential ResponsibilitiesFood Preparation & Cooking
Prepare and cook menu items in accordance with maman’s recipe, portioning, and service standards.
Assist with daily prep, including chopping, measuring, and assembling ingredients.
Operate kitchen equipment such as ovens, grills, mixers, and slicers in a safe and efficient manner.
Monitor food levels and restock stations as needed throughout service.
Kitchen Operations
Maintain a clean, organized, and efficient workstation.
Follow all food safety, sanitation, and hygiene standards (ServSafe or equivalent guidelines) and complete line checks to maintain compliance.
Label, date, and store food items properly to ensure freshness and minimize waste.
Assist in receiving and storing deliveries as needed.
Communicate any issue to the Kitchen Leader promptly to ensure the quality and esthetic of maman’s menu items retain quality and consistency.
Teamwork & Communication
Coordinate with the kitchen team to ensure timely and accurate food production during service periods.
Support FOH team when required to maintain smooth operations.
Effectively and professionally communicate with team members and leadership.
Maintain a positive and professional attitude at all times.
Perform additional tasks and ad hoc projects as assigned to support daily operations.
Customer Service Support
Have a guest first attitude, paying keen attention to special orders and dietary requests including allergens and restrictions.
Ensure food is presented attractively and consistently before it is served.
Qualifications Required:Previous line cook, prep cook, or kitchen experience (café, bakery, or casual dining preferred).
Knowledge of basic cooking techniques and kitchen safety protocols.
Ability to follow recipes, portion guidelines, and operational procedures.
Strong time management and multitasking skills in a fast-paced environment.
A strong sense of urgency is essential.
Preferred:
Experience in a bakery or café setting.Food Handler’s Certification or ServSafe Certification.Familiarity with pastry preparation or basic baking techniques.Keeping up with the latest industry trends.Schedule & Work EnvironmentEarly morning, weekend, and holiday shifts will be required.
Fast-paced kitchen environment with exposure to heat, cold, and food allergens.
Ability to stand, walk, bend, and reach for long periods and lift up to 40 lbs.
Ability to safely handle kitchen equipment, knives, and hot surfaces.
What We Offer
At maman, we’re proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered:
A collaborative culture that values teamwork, initiative, and continuous improvement.
Competitive pay and growth opportunities within a fast-growing brand.
Comprehensive healthcare options and commuter benefits.
Ongoing professional development, training, and opportunities for internal mobility.
Sweet perks cookies, coffee, and in-store discounts.
A company culture where we roll up our sleeves, support one another, and celebrate shared success.
maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we’re able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook.
Our ideal candidate is passionate about food, beverages, and excellent customer service. You thrive in a fast-paced environment and take pride in delivering outstanding service. You are positive, collaborative, and guest-focused, with a strong attention to detail and a willingness to support the team wherever needed.
Position Summary
The Runner is responsible for maintaining an exceptional dining room experience by ensuring every guest feels welcomed, supported, and cared for from arrival to departure. This role focuses on hospitality, cleanliness, accuracy, and efficiency, while supporting both front-of-house and back-of-house teams. Runners are ambassadors of our service standards and play a key role in fostering relationships with returning guests through warm, attentive hospitality.
Essential ResponsibilitiesGuest Experience & Hospitality
Take ownership of the dining room to ensure all guests feel welcomed and comfortable.
Set tables with silverware and napkins and offer water to guests upon seating.
Follow all steps of service (Smile, Engage, Name, Thank You) in every guest interaction.
Build rapport with returning guests and foster relationships with regulars through thoughtful, personalized service.
Investigate and resolve guest concerns with the support of the team leader on shift when needed.
Service & Operations
During weekday service, run food orders to tables, bus items back to the BOH, and replenish water and cutlery stations.
Ensure accuracy and proper packaging for third-party delivery (3PD) and catering orders, including timely dispatch.
Support adherence to standard operating procedures (SOPs) related to 3PD and catering, ensuring consistency across the team.
Assist with restocking duties at the end of each shift using pre-closing and closing checklists.
Perform additional tasks and ad hoc projects as assigned to support daily operations.
Cleanliness & Maintenance
Maintain cleanliness throughout all guest and team areas, including clearing dirty cups, fallen napkins, and general upkeep.
Assist with hourly restroom checks to ensure bathrooms are clean, safe, and fully stocked (toilet paper, soap, trash removal, clean sinks and toilets).
Support daily, weekly, and monthly deep-cleaning tasks as assigned.
Notify the General Manager of any equipment or supply needs, such as bins, dispensers, sinks, or changing mats.
Team Support
Work collaboratively with FOH and BOH teams to maintain smooth service and high standards.
Step in to support teammates during peak periods to ensure efficient and seamless operations.
QualificationsRequired:
Previous customer service or hospitality experience.
Strong interpersonal and communication skills with a guest-first mindset.
Ability to multitask and stay organized in a fast-paced environment.
A positive, team-oriented attitude and willingness to support others.
Availability to work a flexible schedule, including weekends, holidays, and special events.
Ability to stand for extended periods and perform light physical tasks related to the role, including being able to lift up to 25 lbs.
Preferred:
Experience in a high-volume restaurant, café or fast-casual dining environment.
A proactive mindset with the ability to anticipate guest and team needs.
A positive attitude, strong sense of humor, and ability to contribute to a fun, team-oriented culture.
Passion for hospitality and a sweet tooth for cookies is a plus.
Familiarity with third-party delivery platforms and catering operations.
Attention to detail and a strong sense of ownership over the guest experience.
What We Offer
At maman, we’re proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered:
A collaborative culture that values teamwork, initiative, and continuous improvement
Competitive pay and growth opportunities within a fast-growing brand
Comprehensive healthcare options and commuter benefits
Ongoing professional development, training, and opportunities for internal mobility
Sweet perks cookies, coffee, and in-store discounts
A company culture where we roll up our sleeves, support one another, and celebrate shared success
maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we’re able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook.
our ideal candidate is passionate about food, beverages, and excellent customer service. you thrive in a fast-paced environment and take pride in delivering outstanding service. You are positive, collaborative, and guest-focused, with a strong attention to detail and a willingness to support the team wherever needed.
Position Summary
The Counter Server is the first point of contact for guests and plays a critical role in delivering exceptional hospitality. This position is responsible for maintaining an inviting counter and pastry display, providing warm and efficient service, and fostering meaningful connections with guests. The Counter Server supports daily operations by adhering to service standards, maintaining cleanliness and safety, and collaborating with the team to ensure an excellent guest experience.
Essential ResponsibilitiesGuest Experience & Hospitality
Serve as a welcoming and knowledgeable first point of contact of maman, creating a positive and memorable experience for every guest.
Accurately and efficiently operate the point-of-sale (POS) system, including proper cash handling, to process orders and payments while ensuring order accuracy and a smooth guest experience.
Follow all steps of service (Smile, Engage, Name, Thank You) in every guest interaction.
Build rapport with returning guests and foster relationships with regulars through thoughtful, personalized service and providing updates on seasonal specials and menu changes.
Communicate menu offerings clearly, including ingredients and allergy-related information, to support informed guest choices.
Anticipate guest needs and provide proactive, attentive service.
Address guest concerns professionally and courteously, escalating issues to the leader on shift when necessary.
Service & Operations
Take full ownership of the counter area, pastry display and retail products, ensuring they are clean, organized, well-stocked, and visually appealing at all times.
Accurately process orders and payments while maintaining efficiency during high-volume periods.
Ensure accuracy and proper packaging for third-party delivery (3PD) and catering orders, including timely dispatch.
Communicate offerings clearly, with thorough menu knowledge including ingredients and allergy-related information, to support informed guest choices.
Follow established steps of service and operational procedures to ensure consistency and quality.
Support baristas and other front-of-house team members during peak times, including runner duties, pulling shots, and assisting with inventory tasks as needed.
Cleanliness & Maintenance
Maintain a clean and sanitary work environment in accordance with company standards and Department of Health regulations.
Complete opening and closing tasks as assigned, including FIFO practices, sani bucket changeovers, DOH checks, and end of day email correspondence.
Support daily, weekly, and monthly deep-cleaning tasks as assigned.
Promptly report safety hazards, equipment issues, or maintenance needs to the leader on shift.
Team Support
Work collaboratively with FOH and BOH teams to maintain smooth service and high standards.
Demonstrate flexibility by assisting in multiple roles as business needs require.
Maintain a positive, professional demeanor at all times, even in fast-paced or high-pressure situations.
Perform additional tasks and ad hoc projects as assigned to support daily operations.
QualificationsRequired:
Previous customer service or hospitality experience with the ability to learn and retain menu items, ingredients, and allergy-related information.
Strong interpersonal and communication skills with a guest-first mindset.
Ability to multitask and stay organized in a fast-paced environment.
A positive, team-oriented attitude and willingness to support others.
Availability to work a flexible schedule, including weekends, holidays, and special events based on business needs
Ability to stand for extended periods and perform light physical tasks related to the role, including being able to lift up to 25 lbs.
Previous POS and cash handling experience.
Ability to multitask and stay organized in a fast-paced environment.
Preferred:
Experience in a high-volume restaurant, café or fast-casual dining environment
A proactive mindset with the ability to anticipate guest and team needs.
A positive attitude, strong sense of humor, and ability to contribute to a fun, team-oriented culture.
Passion for hospitality and a sweet tooth for cookies is a plus.
Attention to detail and a strong sense of ownership over the guest experience.
What We Offer
At maman, we’re proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered:
A collaborative culture that values teamwork, initiative, and continuous improvement.
Competitive pay and growth opportunities within a fast-growing brand.
Comprehensive healthcare options and commuter benefits.
Ongoing professional development, training, and opportunities for internal mobility.
Sweet perks cookies, coffee, and in-store discounts.
A company culture where we roll up our sleeves, support one another, and celebrate shared success.
Read Lessmaman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we’re able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook.
our ideal candidate is a passionate, experienced barista who takes pride in their craft and thrives in a fast-paced, team-driven and collaborative environment. you are positive, adaptable, efficient, and hospitality-focused, with a strong understanding of coffee fundamentals and a positive, no-ego attitude.
Position Summary
The Barista is responsible for crafting and serving high-quality, maman standard beverages while delivering exceptional service. This role requires technical coffee skills, efficiency, and a guest-first mindset. The Barista consistently upholds maman beverage standards, maintains a clean and DOH compliant workstation, and builds strong relationships with guests through warm, personalized hospitality.
Essential ResponsibilitiesBeverage Quality & ProductionPrepare and serve the full beverage menu in accordance with maman’s established recipes and beverage standards.
Ensure beverage consistency, quality, and presentation across all drinks.
Maintain service time standards, with drinks served within 8 minutes on weekdays and 10 minutes on weekends.
Demonstrate proficiency in espresso preparation, milk texturing, and basic latte art.
Accurately read and execute POS tickets, including sizes, modifiers, and dine-in versus to-go orders.
Guest Experience & Hospitality
Deliver warm, genuine, and personalized service to every guest, consistently following all steps of service (Smile, Engage, Name, Thank You) in every guest interaction.
Build rapport with returning guests and foster relationships with regulars through thoughtful, personalized service and providing updates on seasonal specials and menu changes.
Communicate menu offerings clearly, including ingredients and allergy-related information, to support informed guest choices.
Anticipate guest needs and provide proactive, attentive service.
Address guest concerns professionally and courteously, escalating issues to the leader on shift when necessary.
Service & Operations
Maintain an organized, efficient bar workflow to support speed and accuracy during service.
Operate in close coordination with front-of-house team members to ensure seamless service, supporting other positions during slower periods, embracing cross-training and a team-first approach.
Follow established steps of service and operational procedures to ensure consistency and quality.
Flexibility to work with various FOH positions including counter service, runner and/or server based on business needs.
Cleanliness & Maintenance
Maintain the barista station to DOH standards at all times, including proper care of rags, steam wands, pitchers, grinders, pitcher rinsers, counters, and milk storage.
Complete opening and closing tasks as assigned, including FIFO practices, DOH checks, and end of day email correspondence with collaboration with the rest of the FOH team.
Support daily, weekly, and monthly deep-cleaning tasks as assigned.
Promptly report safety hazards, equipment issues, or maintenance needs to the leader on shift.
Team Support
Work collaboratively with FOH and BOH teams to maintain smooth service and high standards.
Demonstrate flexibility by assisting in multiple roles as business needs require.
Maintain a positive, professional demeanor at all times, even in fast-paced or high-pressure situations.
Perform additional tasks and ad hoc projects as assigned to support daily operations.
QualificationsRequired:
Minimum of 2 years of barista experience.
Ability to pass a barista skills evaluation.
Working knowledge of espresso preparation, micro-foam milk texturing, and basic latte art.
Strong understanding of POS tickets, modifiers, and beverage offerings.
Ability to work a flexible schedule, including weekends, holidays, and special events, unless pre-approved to work a specific schedule at hiring as per business needs.
Ability to multitask and stay organized in a fast-paced environment.
Ability to stand for extended periods and perform light physical tasks related to the role, including being able to lift up to 25 lbs.
Preferred:
Experience in a high-volume or specialty coffee environment.
A positive attitude, strong sense of humor, and ability to contribute to a fun, team-oriented culture.
Passion for hospitality and a sweet tooth for cookies is a plus.
Attention to detail and a strong sense of ownership over the guest experience.
Strong product knowledge, including allergy awareness.
Demonstrated ability to learn quickly and adapt to a unique workplace culture.
What We Offer
At maman, we’re proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered:
A collaborative culture that values teamwork, initiative, and continuous improvement.
Competitive pay and growth opportunities within a fast-growing brand.
Comprehensive healthcare options and commuter benefits.
Ongoing professional development, training, and opportunities for internal mobility.
Sweet perks cookies, coffee, and in-store discounts.
A company culture where we roll up our sleeves, support one another, and celebrate shared success.
Maman - Kitchen Leader Job Description
maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we’re able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook.
our ideal candidate is an experienced culinary professional who brings energy, respect, and passion to their everyday interactions. you are a natural leader and problem solver who thrives taking full ownership of all back of house operations. you maintain operational excellence by upholding the highest standards of quality, consistency, safety, and brand integrity, and are fluent in both english and spanish.
Position Summary
The Kitchen Leader is responsible for overseeing all kitchen operations, ensuring consistent food quality, safety, and efficiency while leading and developing the back of house team. This role owns daily kitchen execution, inventory management, compliance with health and safety standards, and supports profitability goals without compromising guest experience. The Kitchen Leader also plays a key role in training, scheduling, and developing future culinary leaders. In partnership with regional leadership and General Managers, they foster a collaborative, four-walls culture in their location.
Essential Responsibilities
Kitchen Operations & Food Quality
Own daily kitchen operations, including food preparation, production, and overall quality standards
Ensure consistent execution of recipes, presentation, and portioning standards
Maintain cleanliness of all kitchen areas, including line and prep spaces
Actively work and lead all menu rollouts, overseeing preparation, execution, and staff training
Support flawless execution of location events, ensuring all food requirements and standards are met
Safety & Compliance
Ensure compliance with all health, safety, and sanitation regulations as directed by State and local governments
Keep all back of house areas inspection-ready at all times and maintaining passing grade according to local and state regulations
Uphold sanitation, cleanliness, and safety protocols at all times
Obtain and maintain a valid Food Handler’s Certificate within one month of starting the role
Inventory, Ordering & Cost ControlManage monthly inventory
Place orders with all our suppliers and on MarginEdge commissary products
Monitor and control food costs while identifying areas of waste or excess
Ensure kitchen operations align with budget and profitability goals
Leadership & Team Development
Hire, onboard, train, and develop BOH team members
Provide ongoing coaching, feedback, and performance documentation as needed
Ensure alignment with company standards including scheduling, uniforms, and staff meal policies
Ensure proper scheduling and staffing coverage to meet business needs
Review and address timekeeping accuracy, including coaching on compliance with company policies
Qualifications & Skills
2+ years of kitchen leadership or senior BOH experience preferred
Strong understanding of food safety, sanitation, and Health Department regulations
Proven experience managing inventory, ordering, and food cost control
Ability to lead in a fast-paced, high-volume environment
Excellent leadership, communication, and problem-solving skills
Strong organizational and time management skills
Ability to work flexible hours, including weekends, holidays, menu rollouts and peak business days
Bi-lingual in English and Spanish
What We Offer
At maman, we’re proud to provide a supportive and people-first environment where leaders can thrive and grow. Our Regional Culinary Directors enjoy:
A collaborative culture that values teamwork, initiative, and continuous improvement
Competitive salary and growth opportunities within a fast-growing brand
Comprehensive healthcare options, 401k, commuter benefits and more
Paid time off and a flexible, supportive work environment
Ongoing professional development, training, and opportunities for internal mobility
Sweet perks cookies, coffee, and in-store discounts
A company culture where we roll up our sleeves, support one another, and celebrate shared success
