Malloy Ford of Alexandria is looking for a reliable, customer-focused Mobile Service Coordinator/Service Advisor to join our team. In this role, you'll schedule and manage off-site service appointments and act as the main contact between customers and our technician. You'll help ensure each service visit-whether at a home, business, or fleet location-runs smoothly and professionally.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Mobile Service Coordinator Benefits:
Competitive compensation: $20-$23 starting hourly rate, plus bonusHealth, Medical and Dental insurance401K PlanPaid time off and vacationGrowth opportunitiesEmployee vehicle purchase plansFamily owned and operatedLong term job securityFlexible Work Schedule
Mobile Service Coordinator Responsibilities:
Act as the main contact for all mobile service customersEfficiently schedule and manage mobile service appointmentsPerform vehicle walkarounds and intake at customer locations as neededClearly explain service needs, costs, and next steps to customersRecord concerns, review work orders, and get approvals for extra workFollow up with customers after service is completedHelp manage mobile service van inventory and readinessCoordinate closely with technicians and service team for smooth operationsPromote dealership services and build strong customer relationships
Mobile Service Coordinator Qualifications:
Experience as a service advisor or similar customer-facing automotive role preferredPrevious experience at an automotive dealership is preferredStrong communication, time management, and organizational skillsAble to work independently with professionalism and accountabilityFamiliarity with dealership software (DMS or CRM) is a plusGreat Customer Satisfaction Index requiredValid driver's license and clean driving record requiredComfortable multitasking in a fast-paced environmentPositive, service-oriented attitude with a focus on customer satisfaction
We are an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive environment for all employees. Discrimination of any kind is not tolerated, and we welcome applicants from all backgrounds to apply.
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