Description Medical Group Practices Clerical/Administrative Support Req #: 86992 Summary:The Patient Service Representative (PSR) - FH role greets patients in a friendly and courteous manner, answers telephones, schedules appointments, and performs other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies. Required Minimum Knowledge, Skills, and Abilities (KSAs) Education: High School diploma or GED preferred. License/Certifications: Certified Healthcare Access Associate (CHAA) preferred. Experience: One year of experience in customer service or data entry in a healthcare environment preferred. Computer experience required. Additional Skills/Requirements Required: N/A Additional Skills/Requirements Preferred: Familiarity with healthcare billing and diagnostic coding. Additional Information MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally. We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage. The pay range for this position is $19.48to $23.14 per hour. Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE). In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives. If you have questions about this role, please contact Hiring Scam Alert MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending If you suspect fraudulent activity, please report it immediately to . Notice Regarding Maine Employer Surveillance Statute:Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras. Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.
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