Position Description: Graduate Student Accounts Receivable & Office Support
Department: Business Services
Reports to: Director of Business Services
Date: May 5, 2026
FLSA: Exempt
Status: Full Time
Months: 12
____________________________________________________________________________
Basic Function:
The Graduate Student Accounts Receivable & Office Support role is responsible for managing billing, receivables, and collections processes for graduate and select non-degree programs. This position serves as a primary point of contact for students and families regarding account balances, payment options, and billing inquiries, requiring strong customer service and problem-solving skills. This role supports the accuracy, timeliness, and compliance of student financial transactions while collaborating closely with Financial Aid, the Registrar, and other campus partners. The position also contributes to operational support within the Business Office, including reporting, system updates, and auxiliary services.
Responsibilities:
Accounts Receivable, Billing & CollectionsManage billing, accounts receivable, and collections processes for graduate and pre-college programsGenerate and maintain accurate billing for tuition, housing, meal plans, lab fees, and other student charges
Monitor student accounts and proactively communicate with students and families regarding balances and payment options
Process payments, refunds, and adjustments in compliance with federal regulations and institutional policies
Work with external collection agencies to place and manage past-due accounts, including tracking and documentation
Student Account Support & Customer ServiceServe as a primary point of contact for student account inquiries, providing clear, professional, and solution-oriented support
Assist with payment plans and third-party billing arrangements
Facilitate transcript requests and support related account clearance processes
Maintain a high level of responsiveness and professionalism in all communications
Systems, Data Management & ReportingMaintain and update student account data across systems, including Jenzabar, Slate, and Transact Cashnet
Create receipts, journal entries, and miscellaneous transactions to ensure accurate financial records
Prepare accounts receivable reports, analysis, and audit schedules
Update departmental documents, forms, and rate sheets annually
Compliance & Cross-Functional CollaborationEnsure strict adherence to federal, state, and institutional regulations, including Title IV and FERPA
Collaborate closely with Financial Aid and the Registrar to ensure accuracy of student financial records
Update student charges as needed throughout the semester (e.g., housing or enrollment changes)
Identify opportunities to improve and streamline A/R processes and workflows
Auxiliary & Office Support FunctionsManage meal plan administration in Blackboard for students and employeesOversee the college merchandise store and pop-up retail operations
Process online merchandise orders, including fulfillment, shipping, and inventory tracking
Qualifications:
Bachelor’s degree in Accounting, Finance, Business Administration, or related field required; equivalent experience may be considered
Experience:
2–4 years of experience in accounts receivable, billing, collections, or general accounting required
Experience in a customer-facing financial role required, including handling sensitive conversations related to balances, payment plans, or past-due accounts
Experience working in a high-volume, deadline-driven environment with cyclical billing periods required
Experience processing payments, refunds, and account adjustments in accordance with institutional policies and applicable regulations preferred
Experience working with third-party payment plans, sponsorships, or external billing arrangements preferred
Experience in maintaining and reconciling accounts receivable subledgers preferred
Experience supporting audits or preparing documentation for financial reviews preferred
Experience in higher education or nonprofit environments preferred
Experience working with student information systems, billing platforms, or financial systems (e.g., Jenzabar, Cashnet, Blackboard, or similar systems) preferred
Familiarity with federal financial aid regulations (e.g., Title IV) and FERPA preferred
Other duties:
Please note that this job description is not intended to cover or list in full the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Essential Functions & Work Environment
This position requires the ability to perform the essential functions of the job, with or without reasonable accommodation, in accordance with applicable federal and state law. Essential functions include, but are not limited to, managing student billing and accounts receivable processes; reviewing and entering financial and student account data with accuracy; communicating effectively with students, families, faculty, staff, and external partners in person, by phone, video conference, and electronically; responding to sensitive and time-sensitive financial inquiries; processing payments, refunds, adjustments, and related financial transactions; preparing reports and maintaining accurate documentation; and operating standard office and computer equipment and software systems.
The position requires prolonged periods of sitting and computer use, including repetitive hand and wrist movements associated with typing and data entry. The role also requires the ability to move throughout campus offices and occasionally transport office materials, packages, or merchandise items, generally weighing up to 25 pounds.
The work environment is primarily an on-site office setting with frequent interaction with students, families, faculty, staff, vendors, and community members. The position may involve managing multiple priorities and deadlines during high-volume operational periods, including billing cycles, registration, semester transitions, and audit preparation.
Equal Opportunity Statement: Maine College of Art & Design is committed to fostering a welcoming and respectful environment where all individuals have the opportunity to succeed based on their talents, qualifications, and achievements. We uphold the principles of fairness, merit, and equal opportunity in our academic and professional community.Maine College of Art & Design complies with all applicable federal and state laws regarding non-discrimination and does not discriminate on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, age, physical or mental disability, ancestry, religion, genetic predisposition, familial status, receipt of a final protection order, veteran or military status, or any other characteristic protected by law. This commitment applies to all aspects of the College’s educational programs, admissions, employment, financial aid, and other institutionally administered programs.
All qualified individuals are encouraged to apply, and selection decisions are made based on individual merit and institutional needs.
Read Less Department: Continuing & Professional Studies
Reports to: Director of Continuing & Professional Studies
Date: June 22, 2026
FLSA: Exempt
Status: Full-Time
Months: 12
____________________________________________________________________________
Basic Function:
The Assistant Director of Continuing & Professional Studies supports the Director of Continuing & Professional Studies in managing and advancing the department's programs, including adult + youth education, Pre-College, and registration. This role oversees program operations, enhances student and faculty experience, and ensures effective communication and coordination across the department. The Assistant Director is instrumental in providing high-quality customer service, supporting program development, and maintaining accurate records.
Responsibilities:
Oversee Program Operations: Manage logistics for Continuing Studies and Pre-College programs, including registration, keys, packets, classroom setups, and communication with key stakeholders to ensure seamless operations.
Support Faculty and Students: Serve as a primary point of contact for faculty and students, providing guidance, support, and assistance with course logistics, registrations, and departmental policies.
Develop and Expand Programs: Collaborate with the Director to plan, develop, and implement new course offerings that align with the institution’s mission and student interests.
Lead Pre-College Program Administration: Oversee all aspects of the Pre-College program, including policy development and communication with families to create a cohesive and enriching experience.
Coordinate Marketing and Recruitment Efforts: Assist with targeted marketing campaigns, proofread and edit promotional materials, contribute to social media strategies, and represent the department at events, including open houses and recruitment activities.
Maintain Data and Records: Manage student database systems with high accuracy, including data entry, tracking registrations, managing waiting lists, and generating reports.
Enhance Community Engagement: Visit studio classes to support faculty and students, document activities for promotional use, and foster a strong sense of community within the department.
Foster Collaboration Across Departments: Work closely with Student Life, Residential Education, Admissions, and other teams to align Continuing Studies and Pre-College programs with institutional goals and resources.
Ensure Effective Communication: Facilitate clear, consistent communication with faculty, staff, and students about course updates, policies, and program details across channels.
Provide Administrative Leadership: Supervise day-to-day departmental operations and assist the Director with strategic planning and special projects to advance the mission of Continuing & Professional Studies.
Qualifications:
A bachelor’s degree in education, arts administration, business, or a related field or equivalent work experience is required.
Experience:
Minimum of 3-5 years of experience in program management, continuing education, or a related field, preferably within higher education or the arts;
Proven track record of managing multiple programs, coordinating logistics, and meeting deadlines;
Experience working with diverse populations, including youth and adult learners;
Proficiency in using database management systems and tools such as Microsoft Office Suite, Google Workspace, and CRM software.
Demonstrated success in developing and implementing marketing and recruitment strategies.
Skills and Abilities:
Strong ability to manage complex operations, prioritize tasks, and oversee multiple projects simultaneously;
Excellent written and verbal communication skills, including crafting clear, professional emails, reports, and
promotional materials;
Comfortable presenting at events and engaging with diverse audiences, including students, families, and community
members;
Experience with social media platforms and digital marketing tools to promote programs effectively;
Strong customer service orientation with the ability to build positive relationships with faculty, staff, and students;
Demonstrated ability to work collaboratively across departments and with external stakeholders;
Creative and flexible approach to problem-solving in a dynamic, fast-paced environment;
Ability to adapt to shifting priorities while maintaining high-quality work standards;
Understanding of and commitment to fostering an inclusive environment that values diversity, equity, and social responsibility;
Ability to develop and expand programs that align with institutional goals and respond to market and student needs;
Experience evaluating program performance and implementing improvements based on data and feedback.
Other duties:
Please note that this job description is not intended to cover or provide a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Essential Functions & Work Environment:
The Assistant Director of Continuing & Professional Studies provides operational, administrative, and programmatic leadership for Continuing Studies, Pre-College, and related educational initiatives. Essential duties include coordinating program logistics; managing registration and student records; supporting faculty, students, and families; developing and implementing new programs and initiatives; assisting with marketing and recruitment efforts; analyzing data and preparing reports; fostering collaboration across departments; supporting strategic planning and special projects; and serving as a visible representative of the department at campus and community events. The position requires regular communication and interaction with students, faculty, staff, families, community partners, and external stakeholders. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
This position operates across office, classroom, studio, event, and virtual environments. The employee routinely uses computers, database systems, audiovisual technology, and standard office equipment. The position requires the ability to remain stationary for extended periods; frequently operate a computer and related technology; move throughout campus facilities, classrooms, residence halls, and event spaces; and communicate effectively in person, by telephone, and through virtual platforms. The employee may occasionally lift, carry, or transport materials and supplies weighing up to 25 pounds and may be required to work evenings, weekends, and extended hours during peak registration periods, Pre-College programming, recruitment events, and other departmental activities.
Equal Employment Opportunity:
Maine College of Art & Design is committed to a policy of equal employment opportunity for all employees and applicants. We ensure a workplace free from discrimination based on race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, or any other characteristic protected under federal, state, or local law.
This policy applies to all terms and conditions of employment, including but not limited to recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
All qualified individuals are encouraged to apply, and selection decisions are made based on individual merit and institutional needs.
Signatures
This job description has been approved by:
Manager______________________________________ Date ________________
HR__________________________________________ Date _________________
The signature below indicates the employee's understanding of the position's requirements, essential functions, and duties.
Employee______________________________________ Date_________________
ADJUNCT FACULTY OF WOODWORKING & FURNITURE DESIGN
MAINE COLLEGE OF ART & DESIGN
Maine College of Art & Design (MECA&D) invites applications for Adjunct Faculty in Woodworking & Furniture Design with an immediate need for Fall 2026. All applicants will be added to the adjunct pool for future needs.
Maine College of Art & Design
Located at the center of one of America’s fastest-growing art and design communities, Maine College of Art & Design brings together makers, educators, and leaders to enrich the evolving culture of the state and region. The College is a cornerstone of Downtown Portland, a diverse and vibrant waterfront city in a state that has inspired artists for hundreds of years. MECA&D’s history as a longstanding cultural institution in New England speaks to the College’s commitment to creativity and the universality of artistic expression. New additions to the College’s programs include the Bob Crewe Program in Art and Music, a minor in Sustainable Ecosystems in Art and Design, the nationally known Salt Institute of Documentary Studies, and a BFA in Animation and Game Art, all of which complement MECA&D’s long-running Public Engagement program. In the Fall of 2025, Maine College of Art & Design completed a key component of its new strategic plan, launching online graduate programs.
POSITION SUMMARY AND RESPONSIBILITIES
Maine College of Art and Design is currently accepting applications for a part-time faculty member in the woodworking & furniture design department. We seek an enthusiastic and dedicated teacher who exhibits a high degree of professionalism, a strong commitment to students, and demonstrates the ability to motivate and educate engagingly. Positions are contingent upon need each semester as determined by student enrollment levels, current course offerings, and demand driven by graduation requirements.
Duties and Responsibilities:
Teach one or more courses in Woodworking & Furniture Design per semester.
Teach on schedules that may include daytime and evening.
Follow the Department Chair's guidelines to ensure consistent content coverage and student experience across multiple course sections.
Administer, grade, and provide feedback promptly to monitor student mastery and progress through a course.
Meet established deadlines to submit student mid-term and final course grades.
Maintain accurate class attendance records.
Conduct assigned classes in the area of employment per the catalog description, the course syllabi, and the stipulations of the College.
Must be reasonably accessible to students for course consultation and feedback through one-on-one or group meetings and/or e-mail.
When possible, participate professionally in department, section, and college meetings.
Observe, support, and enforce the regulations, policies, and programs of the Department and College.
Foster a positive working environment free from harassment, prejudice, and/or bias.
Individualized attention and effective teaching are hallmarks of a MECA&D education; therefore, a palpable engagement with pedagogy, with a focus on continually improving the learning environment, is required.
QUALIFICATIONS
An MFA in Woodworking & Furniture Design is preferred, but a BFA with relevant experience will be considered. To fulfill the criteria of the immediate course in Fall 2026, the candidate must have experience in advanced joinery and be well-versed in the technical, formal, and conceptual considerations of creating a diverse portfolio of objects made within the wood studio. For the Adjunct Pool, candidates must have in-depth knowledge of the broad technical, historical, and conceptual aspects of the woodworking field. All applicants must reside in, or be able to commute to, Portland, Maine, to deliver in-person instruction.
Preferred Qualifications Include:
An MFA is strongly preferred
Previous teaching experience in higher education
Demonstrate excellence in undergraduate teaching with knowledge of historical traditions and current trends in woodworking & furniture design
A high level of skill in advanced joinery and construction methods in wood.
The ability and desire to teach across a range of undergraduate woodworking courses.
Demonstrated skill in effective written and oral communication.
Skilled in technically and conceptually critiquing art, able to challenge and encourage students to become better artists through critique and conversation.
Experience working with students of culturally and socially diverse backgrounds.
COMPENSATION & BENEFITS
$4,250 – $4,750 per course, per semester. Final compensation is determined by experience, qualifications, and the course assignment.This position is not benefits-eligible.APPLICATION PROCEDURE
Please share a current CV and portfolio of professional work.
EQUAL EMPLOYMENT OPPORTUNITY
Maine College of Art & Design is committed to fostering a welcoming and respectful environment where all individuals have the opportunity to succeed based on their talents, qualifications, and achievements. We uphold the principles of fairness, merit, and equal opportunity in our academic and professional community.
Maine College of Art & Design complies with all applicable federal and state laws regarding non-discrimination and does not discriminate on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, age, physical or mental disability, ancestry, religion, genetic predisposition, familial status, receipt of a final protection order, veteran or military status, or any other characteristic protected by law. This commitment applies to all aspects of the College’s educational programs, admissions, employment, financial aid, and other institutionally administered programs.
All qualified individuals are encouraged to apply, and selection decisions are made based on individual merit and institutional needs.
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