The Community Manager 3 is responsible for full cycle property management job duties, including marketing and leasing, member management, regulatory compliance, financial management, reporting and data entry, and maintenance direction in coordination with the Regional Maintenance Supervisor. The Community Manager 3 completes these job duties or assigns to supervisors under their supervision and guidance.
The Community Manager 3 sets and meets goals and key performance indicators (KPIs), focused on NOI, occupancy, revenue, collection rate, member satisfaction, compliance requirements, employee satisfaction, cost savings initiatives, and response time to maximize property performance and support to members.
Properties aligned with the Property Rehabilitation Project have multi layers of funding that include HOME, Tax Credit, and Project Based Section 8 units. The Community Manager 3 manages larger, complex, layered subsidy communities, or manages portfolio initiatives that contribute to overall portfolio success such as training, cost savings pilot programs or compliance initiatives.
Essential Job Duties are performed with strict adherence to Maiker standards, policies, and procedures, and to local, State and Federal laws and regulations. Other job duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Marketing and Leasing
Develop and implement marketing plan and leasing plan for communityDirect marketing and management of all housing rental applicationsInterview prospective members, perform verifications for Low Income Housing Tax Credit Program, HUD 4350.3 Occupancy Handbook, HOME, and Project Based Section 8 programLease apartments, showing prospective members apartment models and available apartmentsProvide resources on schools, shopping, recreational facilities, public transportationCollect security deposits, complete paperwork outlining conditions/terms of occupancyMember Management
Maintain occupancy and rent revenuesCollect all rents including delinquent rents and maintain uncollected rents below 2-3%Investigate member complaints, inspect vacated apartments to assess repairs or maintenanceResolve member complaints concerning other members or visitorsAdhere to all laws relative to multi-family housing including Fair Housing Act and ADAPartner with Maiker's Family and Community Vitality (FCV) Team to create an environment of belonging and connection among community membersPartner with Maiker's FCV Team to work towards housing stability for all community membersWhere required, oversee the entire eviction processDirect, plan and implement member events and office themes with Assistant Community Manager and Leasing ConsultantFinancial Management
Achieve NOI at propertyAssist Maiker to achieve goals of entire property management group and other departmentsPresent recommendations to DPO/MPO as needed to better maximize property performanceWork with DPO/MPO to develop annual operating budgetObtain DPO/MPO approval before exceeding budgeted line itemsPrepare and submit all reports as required, including Monday Morning Reports, 4P reports, monthly financial reports, and market surveysEnter accurate and timely financial, community and member data into data management systemMaintenance
Work with project development team and onsite renovations teamIn collaboration with Manager of Maintenance Operations, direct and coordinate activities of maintenance staff engaged in repairing plumbing or electrical malfunctions, painting apartments or buildings, and performing landscaping or gardening workArrange for outside personnel to perform maintenance, as neededArrange for other site related services such as extermination or carpet cleaningInspect all apartments delivered by the maintenance staff as readyMake final determination if apartment meets Maiker standards and is ready to rentMaintain and monitor "Make Ready Board" and Community Key Control systemSurvey exterior of community to ensure quality standards are metRecord deviancies and write work orders to address discovered needsStaff Management
Manage, direct and coordinate efforts of staff; hire, schedule, train, evaluate, promote, counsel, and discipline associatesPerform and supervise all functions of Assistant Community Manager and Leasing Consultant, as neededMonitor the final outcome of tasks delegated to community staffLead daily 10-minute stand up meetings or other forms of communication with the entire teamAdhere to and hold team accountable for Maiker Standards of PerformanceProvide frequent feedback and coaching, conduct annual performance review for direct reportsEducation and Experience
High School degree or equivalent education level5+ years of experience as a Community/Property Manager in Affordable HousingCertifications, such as CAM, CAPS or CPM are very desirableAffordable housing program expertise5+ years of affordable housing leasing experience5+ years of management/supervisory experienceExperience with budgeting and property cost control and proactive budget managementProficiency with MS Office Word, Excel, and OutlookWorking knowledge of Yardi Property Management softwareBilingual in Spanish/English preferredKnowledge and Skills
Demonstrated success as a Community Manager 2Excellent listening, verbal, and written communication skillsExcellent organizing and planning skills, with ability to manage multiple projects and prioritiesDetailed, accurate, and consistently meets deadlinesExcellent customer service skillsStrong mathematical skills including fractions, decimals, percentages, and ratiosDefines problems, collects data, establishes facts, and draws valid conclusionsUnderstands and interprets technical procedures and governmental regulationsManages for results, holds team accountable and provides resources and supportExceptional teamwork, involves others in decision making process when necessaryFlexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needsPhysical Requirements and Working Conditions
Regular computer use throughout the day, ability to sit for lengthy periods of timeStand and walk on hard surfaces, and go up and down stairsLift/push/pull/carry various objects of 10 - 20 lbs. frequently and 30 - 40 lbs. occasionallyReach to shoulder level and above, and bend at the hips and kneesThe employee is regularly exposed to outdoor weather conditions while performing their jobThe noise level in the work environment is usually moderatePI320b47b7380d-0984
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