The Assistant Community Manager assists in the management of multi-family residential real estate properties. Responsibilities include marketing and leasing, member management, regulatory compliance, program documentation, and financial management.
The Assistant Community Manager sets and meets goals and key performance indicators (KPIs), focused on NOI, occupancy, collection rate, member satisfaction, regulatory compliance, program documentation, and accuracy/response time to maximize property performance and member support.
Essential Job Duties are performed with strict adherence to Maiker standards, policies and procedures, and to local, State and Federal laws and regulations. Other job duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Marketing and Leasing
Prepare leases, addendums and other legal paperwork for new move insManage and maintain resident files throughout the tenure of the lease(s)Oversee the completion of security dispositions in a timely fashionIdentify competing communities, document the rates for each apartment type, size, and amenities, assist with the task of preparing market surveysAssume all responsibilities of the Leasing Specialist when the position does not exist
Member Management
Process and prepare all applicant and resident files in compliance with Project Based Section 8 and LIHTC rules and regulationsMaintain awareness of and comply with the Fair Housing Act and all applicable HUD regulationsPerform annual renewal inspections in accordance with HUD and LIHTC regulationsContact utility companies to arrange for transfer of service for residentGenerate and post three day demands and other required legal noticesAssist with resident evictions in compliance with court orders, and lawyer and owner directionsResolve resident issues, and if issue cannot be resolved, direct concern to Community ManagerAssist in the planning and implementation of resident events and office themes
Financial Management
Purchase supplies and equipment for leased propertiesRecord all rent receipts in Yardi software system, process vendor invoices and purchase ordersComplete required reports in absence of Community Manager, including but not limited to: The Monday Morning Report, 4P report, Month End, and Market surveysEducation and Experience
1 year certificate from college or technical school; or 1-2 years related experience and/or training; or equivalent combination of education and experience1-2 years of affordable housing leasing experienceExperience in budgeting and property cost controlWorking knowledge of MS Office Word, Excel, OutlookWorking knowledge of Yardi Property Management softwareAssisted Housing Manager Certification preferredBilingual in Spanish/English preferred
Knowledge and Skills
Excellent listening, verbal, and written communication skillsExcellent customer service skills, sensitive to customer needsStrong sales skills: identifies and sells to customer needs, delivers effective presentations, negotiates well, uses closing skills appropriatelyTranslates product features to benefits, understands and responds to competition, applies market knowledgeExcellent organizing and planning skills with ability to manage multiple projects and prioritiesDetailed, accurate, and consistently meets deadlinesDemonstrates exceptional teamworkStrong mathematical skills, including fractions, percentages, and ratiosDefines problems, collects data, establishes facts, and draws valid conclusionsInterprets technical procedures and governmental regulationsListens and involves others in the decision-making process when necessaryFlexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needs
Physical Requirements and Working Conditions
Regular computer use throughout the day, ability to sit for lengthy periods of timeStand and walk on hard surfaces, and go up and down stairsLift/push/pull/carry various objects of 10 - 30 lbs. frequently and 30 - 50 lbs. occasionallyReach to shoulder level and above, and bend at the hips and kneesDuties of the job expose the employee to outdoor weather conditions on a regular basisThe noise level in the work environment is usually moderatePI69dbc9ca31bf-4738
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