Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.
The Maiden Home Sales Team plays a pivotal role in nurturing the customer through the sales process. Our team serves as the face of our brand to the customer, exemplifying our premium brand positioning and voice as well as our customer-first mentality.
This is a unique opportunity to join a brand that is primed for its next stage of growth–with a proven competitive advantage in its ability to attract, motivate and retain top talent across a range of disciplines. At Maiden Home, you’ll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive.
This a remote location based out of Boston, MA or the surrounding area.
Responsibilities
Benefits
About Maiden Home
Maiden Home is an authority in the world of luxury home furnishings. The brand designs original pieces at its New York studio, sources exquisite materials from trusted partners around the world, and works directly with distinguished artisans to bring them to life—then, it delivers them with prices and lead times that are unheard of in the furniture industry.
Maiden Home’s unwavering commitment to exceptional design and quality is praised by leading interior designers and publications including Architectural Digest and Elle Decor, and it has brought the brand consistent year over year growth.
Maiden Home is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
Anticipated Salary Range: $100,000 - $140,000
Powered by JazzHR
W48KZ9hJDk
Read LessMaiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.
Retail expansion is a significant component of our company's growth. As our newly created Manager of Retail Operations, you will own and oversee the day to day operations and logistics of our growing number of Flagship locations across the country. This role is central to how our brand is experienced in person — ensuring that every operational detail supports the quality and care that define our brand. This role will report to the SVP of Retail & Sales and oversee retail network-wide daily operations, including maintenance, inventory control, and projects, while simultaneously acting as a key partner in building a high-end luxury brand. The right candidate brings deep knowledge of luxury retail, a sharp eye for process, and a genuine commitment to an exceptional client experience.
This is a unique opportunity to join a brand that is primed for its next stage of growth–with a proven competitive advantage in its ability to attract, motivate and retain top talent across a range of disciplines. At Maiden Home, you’ll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive.
This position is based in our NY Headquarters in Tribeca where we work together every day in office.
Responsibilities
Swatches and Operational Samples:Manage swatch inventory counts and refill cadence across all client-facing display areasPlace orders for swatches and coffee bar supplies on a consistent schedule; maintain par levels.Facilities & Back of House:Serve as the primary point of contact for all repair and maintenance needs — log issues, engage vendors, and track resolution timelinesManage BOH supply ordering, par levels, and inventory replenishment across all locationsQualifications
BA or BS degreeMinimum of 5+ years of progressive experience in retail field, operations, and/or retail performance, preferably within the luxury industry.1-2 years of inventory management and/or store management experience.Strong command of retail systems, inventory management, and operational workflowsComfortable with data, including the ability to find the right data from reporting tools, visualize data, and interpret it into data-driven action plans.Commitment to exemplifying the highest integrity and professional business standards.Creative and proactive approach to problem-solving and improving tools.The ability to work effectively as part of a team, but also independently.Excellent written and verbal communication skills.Superb organizational skills with particular attention to detail and the ability to handle multiple projects on time-sensitive schedules.Ability to interface with all levels of management and associates in a manner that promotes learning and mutual respect.Periodic weekend travel to boutiques may be required for inventory, openings and relocations.About Maiden Home
Maiden Home is an authority in the world of luxury home furnishings. The brand designs original pieces at its New York studio, sources exquisite materials from trusted partners around the world, and works directly with distinguished artisans to bring them to life—then, it delivers them with prices and lead times that are unheard of in the furniture industry.
Maiden Home’s unwavering commitment to exceptional design and quality is praised by leading interior designers and publications including Architectural Digest and Elle Decor, and it has brought the brand consistent year over year growth.
Maiden Home is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
Powered by JazzHR
s1yrTCoTrH
Read LessMaiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.
We are seeking a high performing and seasoned A&D Contract Sales Manager to grow our contract channel for the San Francisco Bay Area and Pacific Northwest territories. This role will focus on building and managing partnerships with design firms, developers, hospitality groups, staging companies, and other commercial clients, ultimately leading to driving incremental revenue growth in our contract channel. Our ideal candidate brings a strong luxury sales mindset, excellent taste, and a consultative approach to selling, with the ability to navigate longer sales cycles and complex client needs while delivering a best-in-class brand experience.
This is a unique opportunity to join a brand that is primed for its next stage of growth–with a proven competitive advantage in its ability to attract, motivate and retain top talent across a range of disciplines. At Maiden Home, you’ll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive.
This is a remote location based out of San Francisco, CA with frequent travel.
Responsibilities
Job Requirements
The ideal candidate should be located in the San Francisco Bay area.10+ years of experience in luxury A&D contract sales, with an extensive personal book of business required.Experience in luxury furniture, textiles, lighting, or related interior categories.Strong network within the A&D community throughout the Pacific Northwest and experience working with leading design firms.Strong consultative selling skills with the ability to understand client needs and translate them into thoughtful product solutions.Entrepreneurial mindset with the ability to thrive in a fast-paced, iterative, and growing businessExceptional interpersonal, communication, and presentation skills.Highly skilled at managing multiple accounts and long lead-time projects simultaneouslyCuriosity and a growth mindset, with interest in new tools and digital platforms.Strong aesthetic sensibility and passion for luxury design, interiors, and craftsmanshipProactive and accountable approach, with a passion for delivering results.Candidates must have a reliable car and a valid, current driver's license
Benefits
About Maiden Home
Maiden Home is an authority in the world of luxury home furnishings. The brand designs original pieces at its New York studio, sources exquisite materials from trusted partners around the world, and works directly with distinguished artisans to bring them to life—then, it delivers them with prices and lead times that are unheard of in the furniture industry.
Maiden Home’s unwavering commitment to exceptional design and quality is praised by leading interior designers and publications including Architectural Digest and Elle Decor, and it has brought the brand consistent year over year growth.
Maiden Home is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
Anticipated Salary Range: $120,000 - $150,000 + commission
Powered by JazzHR
wdrlHTwORs
Read LessMaiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.
We’re seeking a Director of Client Services to lead and elevate the end-to-end client experience for Maiden Home. This leader will set the standard for our luxury experience across pre-sale consultation, order management, and post-delivery care for our clients and trade partners—ensuring every interaction reflects exceptional taste, precision, and warmth. You’ll report directly to the SVP of Retail & Sales and partner closely with all cross-functional teams (Operations, Sales, Flagship, Marketing, E-Commerce, Product) to deliver a seamless journey that builds loyalty and drives repeat business.
Client Experience Standards & Clienteling
Define the client services model for the Maiden Home clientele, including SLAs, QA, escalation protocols, and quality standards.Work with SVP of Retail & Sales to design the VIP, trade service tiers and proactive touchpoints throughout the client experience, leading to incremental revenue generation over time.Establish training and service rituals that reflect the Maiden Home brand.Design and allocate books of business across the team.Design and implement quality assurance practices that instill the Maiden Home brand voice throughout all client interactions.Team Leadership & Development
Lead, coach, and develop the Client Services team across channels (email, phone, chat)Create and facilitate ongoing training programs that develop the teams’ expertise in: product knowledge, design fluency, and luxury etiquette).Address performance clearly and decisively, championing a culture of excellence over comfort.Stay informed and aware of emerging market trends, high-caliber talent, industry best practices, technologies, and platforms.Set clear goals, career paths, and accountability measures that motivate excellence.Operational Excellence & Issue Resolution
Oversee the full order lifecycle support: quote-to-order handoff, trade/commercial account support (if applicable), production updates, and delivery readiness.Drive process improvements to reduce friction, prevent issues, and improve accuracy (order entry, change orders, lead times, claims).Build and refine playbooks for complex cases: custom pieces, COM/COL, international shipping, multi-stop deliveries, and installation.Implement a service recovery framework that protects margins while prioritizing long-term loyalty.Partner with Operations to improve root-cause prevention (damage, delays, missing parts, workmanship concerns).Cross-Functional Partnership
Partner with SVP of Sales & Retail to ensure consistent service standards and hand offs for VIPs, designers, and trade accounts.Serve as the voice of the client across the business—translating feedback into actionable improvements.Partner closely with cross-functional teams (Operations, Sales, Flagship, Marketing, E-Commerce, Product) on special projects that create a seamless journey that builds loyalty and drives repeat business.Collaborate with Product/Design on documentation, care guides, and packaging improvements.Work with Finance on credits/returns policies and approval thresholds.Powered by JazzHR
I3fI4KJw3l
Read LessMaiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.
Design & Sales Advisors play an integral role in providing luxury service by assessing the needs of walk-in clientele in the Maiden Home Flagship. They will work in collaboration and partnership with Maiden Home Interior Design to ensure the clients' design needs are met and their expectations exceeded. Our Design Consultants are innovators with an entrepreneurial spirit and a passion for building and maintaining relationships.
This is a unique opportunity to join a brand that is primed for its next stage of growth. You’ll enter a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive.
This role is on-site at our New York Flagship Store, located in the Meatpacking district.
Powered by JazzHR
suBnjNAnF9
Read LessMaiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.
As our Director of Logistics, you will own the strategy, structure, and execution of the entire Maiden Home logistics network and be accountable for cost, quality, and reliability across every mile, provider, and market. Reporting directly to our SVP of Operations, you will connect logistics performance to our business outcomes, including client experience, pricing, and gross margin. This role is a "builder" who will put in place the systems, partnerships, and team that allow us to grow volume substantially while protecting the condition of every piece and the quality of every delivery.
This role is located at our New York headquarters in the Tribeca design district where we work together every day in the office.
What You Will Do
White Glove Delivery Optimization / 3PL Management
Set the strategic direction for the Maiden Home outsourced logistics network: provider mix, geographic coverage, modal strategy, and build-versus-buy decisions as the business scales.Own all provider relationships across first mile origin freight, middle mile LTL and FTL carriers, and last mile white glove delivery specialists.Lead sourcing and contract execution: manage RFPs as needed, negotiate rate structures, service commitments, liability terms, and capacity guarantees, and present selection recommendations to leadership.Vet new providers on FMCSA compliance, active operating authority, and certificate of insurance. Ensure minimum insurance requirements are written into every contract and certificates are validated at onboarding and renewal.Build and govern the provider accountability framework: scorecards, structured review cadences, and contractual escalation protocols. Own corrective action plans and make provider continuation decisions when performance does not recover.Own capacity planning with the commercial team: forecast volume by lane and season, communicate requirements to providers in advance, and secure committed capacity during peak windows.Order Issue Management: Intake, Triage, and Resolution
Assess and recommend the intake model: outsourced call center staffed at the 3PLs, 3PL-embedded ticketing, or a hybrid. Present a build plan to leadership before implementation.Design the intake model around how issues surface: Client Services and Retail route directly to the 3PL Customer Care team as the first line of triage. Define the resolution authority, communication standards, and logging requirements for that team.Build the escalation protocol from the 3PL Customer Care team to Maiden Home: conditions requiring escalation, approval authorities at each tier, response time requirements, and documentation standards.Own every escalated issue through closure: approval decisions, carrier coordination, and client communication. Routine issues are resolved between Client Services or Retail and the 3PL without Director involvement.Close the loop on resolved issues: update decision trees, refine escalation criteria, and flag recurring patterns for root cause investigation.Returns Logistics and Storage Management
Own the end-to-end returns process for damaged, defective, and refused goods: return pickup, routing to the appropriate disposition location, and cycle time tracking from client notification through resolution.Manage outsourced storage locations including 3PL warehouse partners and white glove service centers handling returns and refurbishment.Establish disposition protocols at each storage node: repair and redeliver, hold for parts, or write off. Ensure provider agreements reflect the cost and responsibility structure for each path.Ensure returns data drives provider accountability reviews, contract negotiations, damage liability claims, and product decisions in partnership with Product Quality and Finance.
International Logistics, Trade Compliance, and Tariff Risk
Financial Management: Freight Spend, Claims, and Reconciliation
Own the logistics budget: build the annual freight spend plan by lane, mode, and provider; track actuals monthly; and explain variances with root cause analysis.Manage freight invoice reconciliation: audit invoices against contracted rates and accessorial schedules, identify and dispute billing errors, and build audit controls that prevent systematic overbilling.Own claims management for damaged, lost, and delayed shipments: file and track claims, maintain an open claims log with aging, analyze patterns to drive carrier accountability, and ensure recoveries are captured in financial reporting.Manage chargeback reconciliation: track and dispute chargebacks outside contractual terms and report trends to Finance and leadership.Conduct ongoing carrier rate benchmarking to keep contracted rates competitive and flag renewal risk ahead of contract cycles.Network Scorecards and Performance Measurement
Design and maintain scorecards at each supply chain node, including origin pickup, port clearance, middle mile transit, last mile delivery, returns intake, storage, and issue resolution, ensuring every contractual commitment is measurable at every handoff.Define node-level KPIs calibrated to contract terms. Establish a structured review cadence: weekly for active issues, monthly scorecard reviews with account teams, and quarterly business reviews with senior provider contacts.Use scorecard data to drive corrective action plans, contract renegotiations, and provider continuation decisions. Maintain a consolidated network performance dashboard for leadership.Powered by JazzHR
jyon0ITy6w
Read LessMaiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.
As our Project Manager, Creative Services, you will be responsible for bringing structure, clarity, and operational rigor to how our creative work gets made — across 3D production, photoshoot and post-production, and the day-to-day management of our creative workflows. This role will bridge the gap between our business goals and creative team by owning the end-to-end workflow of marketing campaigns, branding initiatives, and asset production, controlling budgets, timelines, and resource allocation to ensure flawless delivery to our luxury standards.
This is a unique opportunity to join a brand that is primed for its next stage of growth — with a proven competitive advantage in its ability to attract, motivate, and retain top talent across a range of disciplines. At Maiden Home, you'll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive.
This role is located at our New York headquarters in the Tribeca design district where we work together every day in the office.
Responsibilities
Qualifications
3–5 years of experience in creative production, project management, or creative operations — ideally within a brand, agency, or creative services environmentDemonstrated ability to build and manage project workflows, not just operate within existing onesProduction literacy across visual formats — enough familiarity with 3D, photoshoot, or post-production to brief external collaborators, review work critically, and identify when something is offExperience managing external vendors, freelancers, or agencies in a production or project management capacityStrong organizational skills and attention to detail; comfortable managing multiple active projects simultaneouslyClear, structured communicator — written and verbal — across both external partners and internal teamsExperience with project management tooling (Asana or equivalent) at an operational levelComfortable managing budgets and holding collaborators accountable to timelines and quality standardsLow ego, high ownership — solution-oriented, reliable, and proactive without needing to be managedAn eye for design and quality; able to evaluate creative work against brand standards and provide specific, constructive feedbackHas owned and operated a DAM system (Air or equivalent)
About Maiden Home
Maiden Home is an authority in the world of luxury home furnishings. The brand designs original pieces at its New York studio, sources exquisite materials from trusted partners around the world, and works directly with distinguished artisans to bring them to life—then, it delivers them with prices and lead times that are unheard of in the furniture industry.
Maiden Home’s unwavering commitment to exceptional design and quality is praised by leading interior designers and publications including Architectural Digest and Elle Decor, and it has brought the brand consistent year over year growth.
Maiden Home is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
Estimated Salary: $80,000 - $90,000
Powered by JazzHR
On9AT1J0eC
Read Less 