Responsible for overseeing the daily operations of a customer service department, leading a team of representatives to ensure high-quality customer interactions, resolve complaints, and implement strategies to maintain customer satisfaction and loyalty by setting policies, training staff, and monitoring performance metrics to achieve company objectives. To keep the customer service department running in an efficient and profitable manner, ensure high customer satisfaction and loyalty, and develop strategies to improve the customer experience, while also collaborating with other departments to achieve organizational goals.
Duties and responsibilities
Team Leadership and Management:
• Lead, motivate, and mentor a team of customer service representatives.
• Set team goals, monitor performance, and provide regular feedback.
• Recruit, hire, and train customer service staff.
• Address and resolve team conflicts.
Customer Service Operations:
• Oversee the daily operations of the customer service department.
• Develop and implement customer service policies, procedures, and training programs.
• Ensure efficient and effective handling of customer inquiries, complaints, and issues.
• Manage customer service tools and CRM software.
Customer Relationship Management:
• Build and maintain strong relationships with customers.
• Understand customer needs and expectations.
• Proactively identify and address potential customer issues.
• Implement customer retention strategies.
Performance Management and Improvement:
• Collect and analyze customer service data to identify areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Monitor and evaluate customer service performance against established metrics.
• Stay updated on customer service trends and technologies.
Collaboration and Communication:
• Collaborate with other departments (e.g., sales, marketing, production) to ensure a positive customer experience.
• Communicate customer feedback and issues to relevant stakeholders.
• Represent the customer service department in meetings and cross-functional projects.
Manufacturing-Specific Responsibilities:
• Understand the manufacturing processes and products.
• Address issues related to product quality, delivery, and order processing.
• Work with plant and production managers to resolve job issues.
• Support Lean Manufacturing Initiatives.
Other duties as assigned
Qualifications
Education
Bachelor’s Degree, Technical Degree, or equivalent experience for the position.Work Experience
Five years of experience in an inside sales/customer service role for a manufacturing company is REQUIREDTwo years of experience processing orders in a custom/ made to order/ manufacturing environment is REQUIREDMust have experience working in an ERP and CRM database in the last five years of employmentProficient with Microsoft Office Suite, web browsers (including web-based application), and ERP systems (Syteline preferred).Magnetic and/or metal manufacturing industry experience is a plusOrganized and detail oriented, capable of multi-tasking.Communication: All contacts require tact, efficiency, and the ability to positively and patiently communicate, as well as excellent written and verbal communication skills.Commercially Astute: Ability to communicate with clear and positive representations of the company and using good judgment on what to say, when to say, and how to say it.Entrepreneurial: Helping to identify solutions to any challenges and improve efficiency in managing customers.Technical: Technical competence to understand the products we sell and the methods used in their manufacture.Working conditions
Standard work week is Monday through Friday, hours to be consistent with business unit; some off hours work expected.Generally working in Office with some activities in production environment.Some day or overnight travel domestically could be required.Physical requirements
Could require intermittent and long periods of sitting and/or standing.Required to do repetitive work, with fingers and handsPeriodic lifting of materials not to exceed 25 pounds.Direct reports
YesArnold Magnetic Technologies is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/General Identity/Disability/Veteran
#ROC
Job purpose
Responsibilities include a variety of activities ranging from; measurement of product against design specifications based on a combination of inspection plans and print data, helping to setup inspection plans, generation and storage of quality records, maintain inspection equipment, assisting with non-conformance material process, help maintain the QMS system, and other items as required.
Duties and responsibilities
Perform any QA Technician related tasks as needed in support of meeting the company quality objectives.Audit incoming materials, manufactured components, and finished goods for conformance to internal and/or customer requirements utilizing SPC tools or AQL inspection.Responsible for generation and storage of quality related records including the maintaining of raw material certifications.Provide shop floor support to resolve daily product and process related issues.Modify / Develop inspection plans for both supplied and manufactured materials ensuring compliance to customer drawings and PO requirements.Receive and control limited life components to ensure compliance with specified expiration dates.Programming & operation of the Zeiss CMM / Vicivission Scanner as needed.Interface with purchasing, engineering and suppliers in support of discrepant material resolution.Control and maintain the nonconformance report system and material rejections.Maintain MSDS database and properly identify safety characteristics of incoming materials and chemicals.Participate in the maintenance of the QMS program.Review quality documentation to ensure conformance.Assist with the preparation and completion of First Article Inspection Reports per AS9102.Maintain inspection equipment and tool calibration log and schedule/test calibration to ensure equipment is working properly and within calibration.Obtain DQR CertificationEnsure flow-down requirements are being satisfied by suppliers during incoming inspectionMentor / Train personnel on the production floor and other technicians in proper quality practices.Assist with the maintenance of the corporate MSDS database.Other duties as assigned.Qualifications
Associate degree in technical field or equivalent technical and or work experience.2-5 years of experience in design or manufacturing environment.Experience with quality inspection equipment including go/no go, pin gauges, calipers, etc. Ability to use and program Coordinate Measurement Machines.Ability to read and understand product drawings & GD&T fluently.Knowledge of computer software programs including Microsoft Office ( Word/ PowerPoint/ Excel)Experience with usage of inspection techniques and knowledge of statistical sampling plans. Ability to communicate clearly and effectively, both orally and in writing, and interact well with all levels of personnel including suppliers and customers.Knowledge of AS9100 Standard.Have excellent decision-making, communication and organizational skills Be able to manage multiple tasks and meet multiple deadlines simultaneously and have a strong sense of urgency.Be self-motivated, focused, and detail oriented with a positive attitude.Working conditions
May be exposed to industrial oils, toner, coolants, solvents, lubricants, adhesive and other chemicals. NOTE: All safety precautions will be used.Physical requirements
Could require intermittent and long periods of sitting and/or standing.Required to do repetitive work.Periodic lifting of materials not to exceed 50 pounds.3rd shift - Sunday thru Thursday 9:30 pm to 6:00 am
#RAM
Arnold Magnetic Technologies is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/General Identity/Disability/Veteran
Read LessJob purpose
Outstanding opportunity for a motivated individual to become part of the Arnold Magnetic Technologies Team, focused on manufacturing products for the Aerospace, Defense, Energy, Medical and Industrial marketplaces. The successful candidate will be responsible for providing service to customers in all aspects including but not limited to quoting, contract review, order management and status updates. It is also their responsibility to facilitate communication between the Outside Sales team and intercompany departments as well as customer contacts.
Duties and responsibilities
Serves as the daily contact for assigned customers and responds to inquiries in a timely mannerAdvocates for the customer’s needs and goals within the organizationFollows Work Instructions and Standard Operating ProceduresLeads all aspects of the contract review process and partners with the cross functional team to provide customer resolutionsUses Company tools and resources to ensure organizational consistency and efficiencyProcesses requests for Quotations from customers and provides feedbackProcesses Purchase Orders from customers and provides order status updates for duration of the contractCommunicates and cooperates with other departments and across business unitsUtilizes Syteline ERP System to perform daily tasksEffectively utilizes Microsoft Office and Outlook to perform daily tasksReviews technical drawing packages and quality requirements at a high levelGrows the business with prospecting new and current customers with industry opportunities and servicesCreates and manages work instructions for customer specific portals and interfacePerform other duties as assigned
Qualifications
Education: BA in Business, Marketing, related technical field, or equivalent experience
Work experience:
Minimum 3 years of experience in manufacturing Sales or Customer ServiceExperience operating within AS9100 (preferred) or ISO certified facilityExperience working in a Lean manufacturing and continuous improvement environmentProficiency in ERP for order entry and order management, Syteline experience preferredExpertise with MS Excel, Word, OneNote, PowerPoint, and OutlookStrong problem-solving skillsAbility to work independently and prioritize tasksExcellent written and verbal communication skills
Working Conditions and Physical Requirements
Level of travel required: MinimalPPE required throughout production facilitySedentary office environmentRequired to do repetitive work, with fingers and handsPeriodic lifting of materials not to exceed 25 pounds.
Arnold Magnetic Technologies is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/General Identity/Disability/Veteran
#ROC
Compensation details: 60000-65000 Yearly Salary
PI602fedf9dfe9-25405-38552358
Read LessJob purpose
Outstanding opportunity for a motivated individual to become part of the Arnold Magnetic Technologies Team, focused on manufacturing products for the Aerospace, Defense, Energy, Medical and Industrial marketplaces. The successful candidate will be responsible for providing service to customers in all aspects including but not limited to quoting, contract review, order management and status updates. It is also their responsibility to facilitate communication between the Outside Sales team and intercompany departments as well as customer contacts.
Duties and responsibilities
Serves as the daily contact for assigned customers and responds to inquiries in a timely mannerAdvocates for the customer’s needs and goals within the organizationFollows Work Instructions and Standard Operating ProceduresLeads all aspects of the contract review process and partners with the cross functional team to provide customer resolutionsUses Company tools and resources to ensure organizational consistency and efficiencyProcesses requests for Quotations from customers and provides feedbackProcesses Purchase Orders from customers and provides order status updates for duration of the contractCommunicates and cooperates with other departments and across business unitsUtilizes Syteline ERP System to perform daily tasksEffectively utilizes Microsoft Office and Outlook to perform daily tasksReviews technical drawing packages and quality requirements at a high levelGrows the business with prospecting new and current customers with industry opportunities and servicesCreates and manages work instructions for customer specific portals and interfacePerform other duties as assignedQualifications
Education: BA in Business, Marketing, related technical field, or equivalent experience
Work experience:
Minimum 3 years of experience in manufacturing Sales or Customer ServiceExperience operating within AS9100 (preferred) or ISO certified facilityExperience working in a Lean manufacturing and continuous improvement environmentProficiency in ERP for order entry and order management, Syteline experience preferredExpertise with MS Excel, Word, OneNote, PowerPoint, and OutlookStrong problem-solving skillsAbility to work independently and prioritize tasksExcellent written and verbal communication skillsWorking Conditions and Physical Requirements
Level of travel required: MinimalPPE required throughout production facilitySedentary office environmentRequired to do repetitive work, with fingers and handsPeriodic lifting of materials not to exceed 25 pounds.Arnold Magnetic Technologies is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/General Identity/Disability/Veteran
#ROC
Read LessJob Purpose
The Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using knowledge of company products & services established using ISO requirements. CRS’s interact with customers to provide information in response to questions, concerns & complaints by phone, email or in person. The position is also responsible for performing sales & service functions for targeted markets, programs & sales as assigned.
Duties & Responsibilities
Establish, develop & maintain positive business & customer relationshipsProvides timely & accurate information to incoming customer order status & product knowledge requestsProcesses quote requests/customer orders/changes/returns according to established department policies & proceduresSupply management with reports on customer needs, problems, interests, competitive activities & potential for new products & servicesProvides timely feedback to the company regarding service failures or customer concerns Partners with the sales team to meet & exceed customer service goals & expectationsReach out to customer leads through cold callingCommunicates with Engineering & Manufacturing to obtain information for product substitution & lead timesPrepares documentation necessary to process & ship orders for domestic and international accountsComply with all safety requirements & proper use of PPE Other duties as assigned by supervisorOther duties as assignedQualifications
High School diploma &/or GED; relevant job experience Must be proficient in Microsoft Access, Excel & Word; report writingAbility to multi-task, prioritize & manage time effectivelyAbility to follow directions carefully, to work quickly & accurately enter data into the computer systemStrong phone contact handling skills & active listeningCustomer orientation & ability to adapt/respond to different types of charactersAbility to work on teams or aloneWorking Conditions
Standard work week is Monday through Friday, hours to be consistent with business unit; some off hours work expected.Generally working in Office with some activities in production environment.Some day or overnight travel domestically could be required.Physical Requirements
• Sitting and/or working at a computer for extended periods of time.
• Must occasionally lift up to 25 pounds.
#ALN
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Job purpose:
The Process Engineer position will develop and monitor procedures to improve product throughput and to conduct a wide range of engineering related functions using general engineering principles.
Duties and responsibilities:
Lead new equipment and new process development for multiple areas within the plant.Act as leader for Project Management and New Product Introduction.Technical resource for automation equipment, machining, welding, and stator / motor assembly operations including electrical testing and diagnostics.Create and maintain process documentation required for various processes.Provide technical support for daily operations. Play a significant role in manufacturing process implementation - improving safety, quality, and productivity.Qualifications:
Bachelor's Degree in engineering or engineering technology, or relevant experience.Minimum of 3 years of experience in manufacturing process developmentAbility to manage multiple projects of implementing new equipment and new processes from start to finish.Excellent written, verbal, and interpersonal communication skills with all departments.Self-motivated 'multi-tasker' that requires minimal supervision.Experience in lean manufacturing.Experience with Microsoft Office.Educational Requirements:
Bachelor’s Degree in Engineering or related field preferred. Equivalent experience may also be consideredWorking Conditions:
Standard work week is Monday through Friday, hours to be consistent with business unit; some off hours work may be expected.Generally working in office with activities in the production environment.Physical requirements:
Must be able to lift a minimum of 40 pounds. Standing, sitting and/or working at a computer for extended periods of time.Machines/Equipment Used:
Personal Computer with job related softwareGeneral Office Equipment#RAM
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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