Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces including its permanent flagship in West Hollywood to explore a personal expression as a means to an improved state of mind. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
About the JobWe are looking to hire a full-time store supervisor for our Madhappy flagship location in Nolita, New York City.
The store supervisor is responsible for supporting the General Manager in driving sales, managing daily operations, and leading the store team. This role will play a key part in developing the store's clientele, ensuring operational excellence, and upholding Madhappy's brand values.
You must be based in New York City to be considered for this position.
Key ResponsibilitiesSales & Business DevelopmentPartner with the General Manager to drive sales and meet or exceed store targets.Actively engage with customers to build relationships, increase conversion, and drive client retention.Support the execution of business strategies to optimize store performance and profitability.Monitor and track key sales metrics, assisting in implementing strategies to improve results.Operations & Store ManagementAssist in overseeing store operations, including inventory management, stock replenishment, and loss prevention.Ensure the store maintains high standards of cleanliness, organization, and overall readiness.Step into leadership responsibilities in the absence of the General Manager.Team Leadership & DevelopmentLead by example, providing exceptional customer service and motivating the team to do the same.Assist with onboarding, training, and coaching new hires to ensure strong performance and growth.Provide ongoing support and feedback to team members to foster a positive and results-driven work environment.Help ensure all staff members understand and align with Madhappy's brand mission and values.Customer Experience & ClienteleDeliver a best-in-class shopping experience by ensuring all team members are knowledgeable, approachable, and customer-focused.Support and drive the store's clienteling program to build strong customer relationships.Resolve customer concerns and issues professionally to ensure customer satisfaction and loyalty.Maintain a welcoming and inclusive environment that aligns with Madhappy's commitment to mental well-being.Qualifications2+ years of retail experience, with at least 1 year in a leadership or supervisory role.
Strong sales acumen with a proven track record of meeting or exceeding goals.
Experience in clienteling and building long-term customer relationships.
Strong communication and leadership skills, with the ability to motivate and develop a team.
Ability to multitask and thrive in a fast-paced, dynamic environment.
Passion for Madhappy's mission and a commitment to delivering a top-tier customer experience.
Merchandising background is preferred.
BenefitsUp to 96 hours of PTO annually
Health, dental, and vision insurance
Retirement plans available
Quarterly fitness and mental health stipend
Welcome gift :) Employee discount and early access to products
Monthly performance bonus
$24/hr
Read LessMadhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces including its permanent flagship in West Hollywood to explore a personal expression as a means to an improved state of mind. Its own seasonal stores with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo are each designed to reflect their site, while still sharing the brand's DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
About the JobWe are looking to hire a part-time sales associate for our Madhappy flagship location in Nolita, New York City.
The Sales Associate is responsible for delivering outstanding customer service, driving sales, and fostering strong client relationships. This role requires a proactive and engaging individual who is passionate about fashion, understands the importance of personalized service, and thrives in a fast-paced retail environment.
You must be based in New York City to be considered for this position.
Key ResponsibilitiesCustomer Service & Clienteling
Provide an elevated shopping experience by engaging with customers in a warm, approachable, and knowledgeable manner.
Build lasting relationships with customers through personalized styling, product recommendations, and proactive client outreach.
Maintain an active client book, following up with customers to ensure long-term engagement and repeat business.
Uphold Madhappy's brand values by creating a welcoming and inclusive store environment.
Store Operations & Merchandising
Ensure the store remains clean, organized, and visually appealing at all times.
Assist with inventory management, stock replenishment, and loss prevention procedures.
Maintain knowledge of store policies and procedures to provide seamless and efficient service.
Qualifications1+ year of retail or customer service experience preferred.
Strong interpersonal skills with a passion for clienteling and relationship-building.
Enthusiastic, proactive, and results-driven mindset.
Ability to thrive in a fast-paced environment and multitask effectively.
Alignment with Madhappy's brand mission and values.
BenefitsWelcome gift :)
Monthly gifting of new collections
Performance based bonus
$20/hr
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