MAC Relocations is a commercial & industrial relocation, furniture installation, decommissioning, and logistics operations company based in Chicago. We are seeking an experienced Operations Manager to oversee day-to-day coordination of the business.
At its core, this role is about building and maintaining efficient operational flow. The Operations Manager is responsible for ensuring projects are scheduled properly, crews are positioned effectively, and day-to-day operations align with how projects were estimated and sold. Success in this role comes from balancing manpower, communication, logistics, customer service, and profitability while keeping operations running smoothly and efficiently each day.
This role requires a strong understanding of both field operations and front-office coordination within the commercial furniture installation and relocation industry. The ideal candidate is organized, proactive, detail-oriented, and capable of balancing manpower, scheduling, equipment, customer expectations, and profitability across multiple active projects simultaneously.
The Operations Manager will work closely with the General Manager, project coordinators, field supervisors, and installation crews to ensure projects are properly staffed, efficiently executed, and aligned with quoted labor expectations and operational goals.
Key Responsibilities
Coordinate daily crew scheduling and manpower allocation across active projectsWork closely with project coordinators and field supervisors to ensure scopes of work are properly communicated and executedOversee day-to-day commercial relocation and furniture installation operationsEnsure projects are staffed appropriately to maintain efficiency and profitabilityMonitor project labor usage against quoted hours and budgetsAssist in maintaining overall schedule flow and resolving staffing conflictsManage truck scheduling, equipment allocation, and general fleet oversightCoordinate maintenance and upkeep of company vehicles, tools, and operational equipmentMaintain consistent communication with field crews throughout the workdayAssist with troubleshooting operational issues, last-minute schedule adjustments, and field escalationsEnsure job notes, site details, and operational instructions are clearly communicated to crewsSupport crew accountability, morale, and overall field operationsWork alongside the General Manager to improve operational systems, communication, and workflow efficienciesHelp maintain organization and attention to detail across all operational processes
Qualifications & Experience
Preferred 5–10 years of experience within the commercial furniture installation and/or commercial relocation industryExperience in both field operations and office/coordination roles strongly preferredStrong understanding of commercial furniture systems, installation processes, logistics, and project flowComfortable managing multiple projects, schedules, and priorities simultaneouslyStrong communication and organizational skillsProficient with Microsoft Office programs including Outlook, Excel, and WordComfortable learning and utilizing CRM, scheduling, and project management systemsAbility to communicate professionally with crews, clients, project managers, and vendorsAbility to work in a fast-paced environment and adapt to changing operational demandsPrior experience managing crews, trucks, and field operations preferred
Preferred Traits
Detail-oriented and highly organizedStrong sense of urgency and follow-throughCalm under pressure and capable of making quick operational decisionsTeam-oriented leadership styleWillingness to be hands-on when neededStrong problem-solving and communication abilities
Compensation & Benefits
Salary range of approximately $60,000 – $80,000 annually based on experience and qualificationsPaid Time Off (PTO)401(k) retirement planHealth insuranceDental insuranceVision insurancePaid holidaysOpportunity for long-term growth within the organizationCompany DescriptionAs a MAC Relocations team member, you will enjoy a collaborative, fast paced and fun environment with strong visibility and the ability to be a strong contributor to the growth of the organization!Company DescriptionAs a MAC Relocations team member, you will enjoy a collaborative, fast paced and fun environment with strong visibility and the ability to be a strong contributor to the growth of the organization! Read Less