Job DescriptionJob DescriptionJob Title: Recovery Solutions ManagerDepartment: Recovery SolutionsReports To: Chief Operations OfficerFLSA Status: ExemptLocation: Fairbanks, AlaskaDate Prepared/Updated: 6.2025Position Summary: Coach, mentor, and lead the Recovery Solutions TeamThorough understanding of collections and the recovery process from early delinquency through charge of and further actionIn depth knowledge of the rules and regulations surrounding collection, bankruptcy, and repossession practicesAbility to effectively manage multiple demands on time and resourcesAbility to build effective relationships with staff, members, and third partiesExperience with legal environment and available avenues to pursue recovery of debtsAbility to coach, train, motivate, and develop staffEssential Duties and Responsibilities: Directly manage the Recovery Solutions department. Carries out responsibilities in accordance with the organization's policies, procedures, and applicable laws to include overseeing the hiring process and training employeesPlan, assign, and direct work assignmentsEmployee performance management, and conflict resolution Address member complaints and execute problem solving Manage and support department staff to properly work delinquency, repossessions, projections, charge offs, and risk managementCollaborate with organization leaders specifically lending departments to review trending data and underwriting criteria for overall risk mitigationThe essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.Knowledge, Skills and Abilities: The ideal individual will be a well-organized, analytical, and strategic self-starter demonstrating excellent business communication, member service, and professional negotiation skills who thrives on finding solutions. The preferred candidate will have a working knowledge of financial regulatory compliance and tactical independent judgment decision making. Along with a strong knowledge as mentioned above, the candidate must possess a thorough understanding of Allowance for Loan and Lease Losses (ALLL) and Current Expected Credit Loss (CECL).The Recovery Solutions Manager will be responsible for working closely with the Chief Financial Officer and Chief Operations Officer to prepare monthly trend analysis of delinquencies, charge offs and recoveries, balancing the related General Ledger accounts as well as preparation of reports for monthly reporting to the credit union’s Board of Directors and quarterly regulatory reporting to the NCUA (5300 Call Report).This position must also provide and execute when applicable, thorough knowledge and understanding of UCC guidelines for collection purposes to include but not limited to repossession of collateral.Experience, Education & Certifications: Three to five years’ experience in credit and collections, preferably financial institution. Team management experience preferred. Strong understanding of financial statements, credit reports, and risk assessment. Experience utilizing collection software. Excellent verbal and written communication skills. Report generation, data analyzation, and the creation of.Physical Demands and Work Environment: This position involves primarily sedentary work, requiring the ability to sit, stand, and bend with minimal physical exertion. Occasional lifting of items up to 20 pounds may be necessary. In emergency situations, the ability to climb and descend stairs is required.The role involves frequent use of standard office equipment, including computers, keyboards, telephones, copiers, fax machines, and calculators. Candidates must be able to work on a computer for extended periods, typically 6 to 8 hours per day, as needed.Flexibility to work extended hours or travel off-site may be required at the request of management. Regular, reliable, and punctual attendance is essential.Work is typically performed indoors in a quiet, climate-controlled office environment.Mental and/or emotional requirements:The ability to work independently with minimal supervision, as well as collaboratively within a team, is essential. Candidates must be able to read and follow both written and verbal instructions accurately. Basic math skills, correct spelling, and a foundational understanding of computers are required.Clear and effective verbal communication is important, with the ability to present information logically and understandably. The role requires professionalism and composure when interacting with individuals from diverse backgrounds, both within and outside the organization. A strong commitment to exceptional member service and discretion is expected.Candidates must be able to manage stress effectively while meeting deadlines and maintaining accuracy and quality in a fast-paced environment. The ability to prioritize and handle multiple, shifting responsibilities is critical. Discretion and confidentiality, both internally and externally, must be upheld at all times.
