Front Desk Agent - Municipal Grand hotel
Management Company: Midnight Auteur
Sector: Luxury Independent Hotel
Property Description: 44-rooms, a restaurant, two bars a pool and delicious cocktails from the founders of Death & Co and The Ramble Hotel
Reports to: Director of Rooms + Front Desk Supervisor
About Midnight Auteur
Midnight Auteur was born from the successful partnership between The Ramble Hotel in Denver and Death & Co, which began almost six years ago when the storied bar opened its second location in the lobby of The Ramble Hotel. With a shared intention among founders to build and operate hotels that immerse guests fully and seamlessly between social spaces and retreat – offering a setting fit for both celebration and sanctuary – our new hospitality company was created. The cocktail anchored experience at The Ramble Hotel, one in which the lobby is interchangeable with the bar, resulted in numerous accolades and awards, including Esquire’s Best Bars in America in 2019, North America’s 50 Best Bars in 2022 and noted by Condé Nast Traveler as ‘the hotel for people who are sick of other hotels.’
As a company we hold a deep, and slightly obsessive, reverence for the all-day lobby bar, which is really the foundation of Midnight Auteur. We love the idea of immersing our team and our guests in a vibrant, celebratory experience that only a hotel lobby bar can appropriately capture. The community created and hospitality shared over a coffee or cocktail is something we’re passionate about, while remaining equally committed to providing a luxury respite for our hotel guests.
Altogether, the Midnight Auteur team is passionate about actively evolving hotel, cocktail and culinary culture, being a progressive and forward-thinking operator, and making a positive impact on its communities. We look forward to hearing from you!
Cheers!
Our Purpose
We create meaningful experiences and connect people through modern classic hotels, anchored by vibrant bars and restaurants.
Our Niche
We operate luxury, independent hotels. We aim to attract guests (and employees) who appreciate great design, food and drink – hosted within a vibrant environment, rich with local culture and accompanied by warm hospitality.
The Role
The Front Desk Agent is the face of the hotel and plays a pivotal role in creating exceptional guest experiences. This position is responsible for ensuring smooth and efficient operations at the front desk, including check-ins, check-outs, and responding to guest inquiries with professionalism, warmth, and enthusiasm.
As a key member of the Rooms Department, the Front Desk Agent is expected to exemplify Midnight Auteur core values by delivering personalized and authentic guest service. This role requires attention to detail, strong problem-solving skills, and the ability to work collaboratively with other departments to anticipate and exceed guest expectations.
The Front Desk Agent actively participates in daily operations, ensuring that all guests feel welcomed and cared for throughout their stay.
What You Will Do
Serve as the first point of contact for guests, delivering warm, professional, and personalized service during check-in, check-out, and throughout their stay.
Assist the Front Desk Supervisor and Director of Rooms in maintaining smooth daily operations and upholding service standards.
Respond to guest inquiries and concerns promptly, using creativity and problem-solving skills to ensure guest satisfaction.
Anticipate guest needs and take initiative to enhance the guest experience with thoughtful and personalized touches.
Manage room assignments, reservations, and payment processing with accuracy and efficiency.
Collaborate with other departments, such as Housekeeping and Engineering, to ensure guest requests and needs are met seamlessly.
Stay knowledgeable about the hotel’s offerings, services, and local area to provide tailored recommendations to guests.
Maintain and uphold brand values by embodying the hotel’s core standards and promoting an inviting, guest-focused environment.
Monitor and address guest feedback, escalating concerns to the Front Desk Supervisor or Director of Rooms as needed.
Act as a brand ambassador, fostering positive relationships with guests and the local community.
Demonstrate the Core Values of Midnight Auteur:
Curiosity – We learn and improve through active observation.
A.B.K - We anticipate, prepare and execute with intention.
Communication – We remove barriers through purposeful communication.
Thoughtful – We engage with purpose and care.
Connection – We build relationships and host with intuition, empathy and transparency.
Career Experiences
You have been a previous Front Desk Agent in an upper-upscale or luxury hotel for a minimum of three (3) years.
You have worked for a boutique-style hotel company or independent hotel group and may have led or participated in restaurant or hotel openings.
Bachelor’s degree: or related relevant years of experience is required.
Proficiency of the English language in reading, writing and verbal communication. Secondary language is great but not required.
Technological literacy is a plus.
Leadership Attributes
Leader of People: The Front Desk Agent title implies a certain standing and status, but this rank must be earned daily. Inspires and earns respect through actions, not through a job title – both with team members and guests.
A Strong Project Manager: Able to decisively prioritize, manage and execute a multitude of short-term tasks and long-term projects, daily and with speed. A good decision today is better than a perfect decision tomorrow.
Hospitable: Has a passion for hospitality (both inside and outside of the hotel) - which is the “the friendly and generous reception and entertainment of guests, visitors, or strangers.”
Strong interpersonal skills: Able to develop rapport and find common ground with team members across all departments.
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Line cook 2: Municipal Grand Hotel (opening May 2025)
Pay: Starting at $20
Management Company: Midnight Auteur
Sector: Luxury Independent Hotel
Property Description: 44 rooms, a restaurant, two bars, a pool, and delicious cocktails from the founders of Death & Co and The Ramble Hotel
Reports to: Executive Chef, Sous Chefs
About Midnight Auteur
Midnight Auteur was born from the successful partnership between The Ramble Hotel in Denver and Death & Co, which began almost six years ago when the storied bar opened its second location in the lobby of The Ramble Hotel. Our new hospitality company was created with a shared intention among founders to build and operate hotels that immerse guests fully and seamlessly between social spaces and retreats – offering a setting fit for both celebration and sanctuary. The cocktail anchored experience at The Ramble Hotel, one in which the lobby is interchangeable with the bar, resulted in numerous accolades and awards, including Esquire’s Best Bars in America in 2019, North America’s 50 Best Bars in 2022 and noted by Condé Nast Traveler as ‘the hotel for people who are sick of other hotels.’
As a company, we hold a deep and obsessive reverence for the all-day lobby bar, which is the foundation of Midnight Auteur. We love immersing our team and guests in a vibrant, celebratory experience that only a hotel lobby bar can appropriately capture. We're passionate about the community created and the hospitality shared over a coffee or cocktail while remaining equally committed to providing a luxury respite for our hotel guests.
Altogether, the Midnight Auteur team is passionate about actively evolving hotel, cocktail, and culinary culture, being a progressive and forward-thinking operator, and positively impacting its communities. We look forward to hearing from you!
Cheers
Why Join Us?
At Hotel Municipal Grand, our culinary team is more than just a kitchen—we are a collective of passionate professionals committed to creating extraordinary dining experiences. If you’re looking for a place to refine your craft and be part of something meaningful, we’d love to welcome you to our team.
Our Purpose
We create meaningful experiences and connect people through modern classic hotels anchored by vibrant bars and restaurants.
Our Niche
We operate luxury, independent hotels. We aim to attract guests (and employees) who appreciate great design, food, and drink – hosted in a vibrant environment, rich with local culture and warm hospitality.
Core Values of Midnight Auteur:
Curiosity – We learn and improve through active observation.
A.B.K - We anticipate, prepare and execute with intention.
Communication – We remove barriers through purposeful communication.
Thoughtful – We engage with purpose and care.
Connection – We build relationships and host with intuition, empathy and transparency.
The Role:
As a Cook II, you are a dedicated and skilled team member responsible for supporting our culinary operations by preparing and executing dishes with consistency and care. You have foundational experience in the kitchen, are eager to refine your skills, and thrive in a collaborative, fast-paced environment.
Core Duties & Responsibilities:
Assist in preparing ingredients, mise en place, and cooking dishes to hotel standards.
Work assigned stations (pantry, sauté, grill, fry) with growing independence and precision.
Follow recipes and guidelines to ensure consistency, quality, and proper portioning.
Support Line Cook I and senior culinary team in smooth service execution.
Communicate effectively with fellow cooks and leadership to maintain a well-coordinated line.
Maintain a reasonable response time for all communication. At minimum, a confirmation (by email, slack, text, or call) same day with a timeline regarding a full response.
Be adaptable—jumping in where needed to ensure a seamless guest experience.
Adhere to all food safety and sanitation regulations.
Properly store, label, and rotate ingredients to maintain freshness and minimize waste.
Keep a clean, organized workstation throughout prep and service.
Absorb feedback and instruction from leadership, continuously improving your craft.
Develop proficiency in additional kitchen stations over time.
Stay engaged with menu changes, ingredient sourcing, and evolving kitchen techniques.
Turn on and turn off all equipment needed for daily culinary operations before service and after service.
Set all stations with correctly filled sanitation buckets and change them every 2 hours.
Wear proper clean uniforms.
Correctly reproduce all dishes during service as shown by the Chef promptly when orders are submitted.
Follow the daily and weekly cleaning schedule to maintain the kitchen's cleanliness and sanitation.
Break down the station and correctly store the prep/product after each shift.
Fill out the station prep list after each shift.
Call back all items that are called out by the chef or expeditor.
Check products daily in walk-ins and consolidate, rotate, and ice down as needed.
Set Station before service with proper mise en place.
Put away any product being dropped off. Store any delivered items.
Physical Demands:
The physical demands for this position include seeing, hearing, speaking, reaching, frequently lifting g to 25 pounds, occasionally lifting g to 50 pounds, sitting or standing for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
Required Qualifications:
Previous experience working as a Line Cook or in a similar culinary role
Demonstrates solid understanding of cooking techniques, flavor profiles, and food safety practices
Pays attention to detail and can maintain consistency in food quality and presentation
Familiarity with operating and maintaining various kitchen equipment, including grills, ovens, broilers, fryers, and other essential culinary tools
Outstanding communication skills with the ability to interact effectively with team members
Flexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastings
Patience and adaptability
Self-motivated and a team player
Desired Qualifications:
Have 2-3 years of Line Cook experience in a high-volume establishment
Have sufficient skills, knowledge
Benefits Highlights
The company offers short-term disability coverage and half-paid medical, dental, and vision insurance for employees only.
Paid-Time-Off
Eligible to participate in the company 401k program. The company does not currently match contributions.
Pool Attendant: Municipal Grand Hotel (opening May 2025)
Pay: $15/hour + tips
Management Company: Midnight Auteur
Sector: Luxury Independent Hotel
Property Description: 44 rooms, a restaurant, two bars, a pool, and delicious cocktails from the founders of Death & Co and The Ramble Hotel
Reports to: Floor Managers
Midnight Auteur was born from the successful partnership between The Ramble Hotel in Denver and Death & Co, which began almost six years ago when the storied bar opened its second location in the lobby of The Ramble Hotel. Our hospitality company was created with the shared intention of building and operating hotels that blur the lines between vibrant public gathering spaces and serene private retreats. We aim to offer settings fit for both celebration and sanctuary.
Our passion for all-day lobby bars and well-designed communal spaces led to numerous accolades at The Ramble, including Esquire’s Best Bars in America (2019), North America’s 50 Best Bars (2022), and recognition from Condé Nast Traveler as “the hotel for people who are sick of other hotels.”
We’re committed to hospitality that feels intuitive and personal, creating spaces that energize, connect, and soothe in equal measure. We look forward to welcoming passionate team members to bring this experience to life.
We create meaningful experiences and connect people through modern classic hotels, anchored by vibrant bars and restaurants.
Our NicheWe operate luxury, independent hotels. We aim to attract guests (and employees) who appreciate great design, food and drink – hosted within a vibrant environment, rich with local culture and accompanied by warm hospitality.
Pool Attendants are responsible for creating a welcoming, refined, and seamless poolside experience, with a particular focus on food and beverage service. This includes greeting guests, taking and executing beverage and food orders, running drinks and dishes, and maintaining the pool area’s cleanliness, organization, and energy.
You’ll work closely with the Director of Outlets, Floor Managers, Bartenders, and the kitchen team to ensure exceptional service that aligns with the standards of Midnight Auteur and Municipal Grand.
Curiosity – We learn and improve through active observation.
A.B.K. – We anticipate, prepare and execute with intention.
Communication – We remove barriers through purposeful communication.
Thoughtful – We engage with purpose and care.
Connection – We build relationships and host with intuition, empathy and transparency.
Greet guests warmly and guide them through poolside service offerings
Take, enter, and execute food and beverage orders with accuracy and timeliness
Deliver food and drinks to guests while maintaining presentation and product standards
Maintain comprehensive knowledge of poolside food and beverage menus and preparation methods
Provide guests with thoughtful, elevated service while anticipating needs
Set up and maintain the pool deck daily, including towels, umbrellas, water stations, and clean seating
Uphold sanitation and cleanliness standards throughout your shift, including wiping, organizing, bussing, and resetting
Collaborate with bartenders and the kitchen to ensure seamless guest experiences
Identify and report guest concerns and safety issues, including recognizing intoxication or guest distress
Stay current with Slack updates (Announcements, Host, Pre-Shift, and Product Updates) and communicate effectively with the team and MOD
Exhibit strong working knowledge of the POS system and the Municipal Grand compendium
Follow Municipal Grand’s service standards and steps of service as outlined in the Employee Manual
Check in with the MOD and teammates at the beginning and end of each shift
Monitor the pace and flow of poolside food and beverage service; support teammates as needed
Complete daily opening, closing, and sidework duties, as well as assigned cleaning tasks
Help promote a safe, clean, and guest-forward environment at all times
Handle special guest requests with care and discretion
Assist in training new hires by modeling service standards and offering guidance
Represent Municipal Grand positively and professionally at all times
Follow all policies, procedures, and expectations outlined in the Employee Handbook
This role requires standing for extended periods (6–8 hours), walking, carrying trays and equipment, lifting up to 30 pounds, working outdoors in summer conditions, bending, and reaching. Must maintain high energy and attentiveness throughout the shift. Reasonable accommodations may be made.
Previous experience in food and beverage, poolside service, or luxury hospitality
Ability to thrive in outdoor conditions and fast-paced environments
Excellent communication, time management, and multi-tasking skills
Strong attention to detail and guest experience
Availability on weekends and holidays
Experience in high-volume food and beverage service
1–2 years in a luxury hotel or resort setting
Lifeguard, CPR, or First Aid certification is a plus
Knowledge of beverage and cocktail culture
50% Paid Medical, Dental and Vision Insurance
Ample Paid-Time-Off
Eligible to participate in the company 401k program (company does not currently match contributions)
