Job DescriptionJob DescriptionBenefits:
401(k)Employee discountsHealth insuranceOpportunity for advancement
Benefits/Perks
Competitive CompensationPaid Time OffCareer Growth OpportunitiesJob Summary
We are seeking a E-Commerce Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company through various platforms like Gorgias, Stay AI, Shopify etc. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emailsIdentify the reason for the customers call, collect relevant information, and provide solutionsRefer to premade scripts for a variety of customer service topicsUse best practices in customer service techniques to develop rapport and build relationships with customersDocument all customer interactionsMeet personal and team quotasAttend trainings to maintain up-to-date skills and knowledgeQualifications
Strong organizational and communication skillsBasic familiarity with ShopifyBasic knowledge of NetsuiteComfortable using AI tools and modern softwareAbility to multitask in a fast-paced environmentStrong attention to detailReliable, proactive, and resourcefulPrior retail on line customer service experince preferred
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