Luxer One is seeking a strategic, operationally strong, customer-focused, and driven Director of Recurring Revenue Operations to lead and grow our recurring revenue service offerings, including Luxer Liaison and related Secure Locker service solutions. This position can be based in Sacramento, CA or Charlotte, NC and we offer a hybrid schedule of three days in office, and two days working from home.
This role is responsible for driving sustainable Annual Recurring Revenue growth, improving profitability, and leading operational execution across recurring revenue programs. The Director will oversee day-to-day service operations, develop scalable processes, partner cross-functionally to improve margin and customer satisfaction, and identify new opportunities to expand ARR through strategic partnerships, enterprise opportunities, and untapped verticals.
This is a highly visible leadership role that requires a strong operator who can balance financial performance, customer experience, team development, and business growth.
Key Responsibilities
Recurring Revenue Growth & Profitability.
Drive sustainable growth in recurring revenue by increasing ARR while actively managing operating expenses to improve contribution margin and long-term financial performance.
Identify, pursue, and help close new business opportunities within the Secure Locker portfolio, with a focus on strategic partnerships, enterprise accounts, and new vertical expansion.
Partner with Sales and Marketing to identify high-impact recurring revenue opportunities and support go-to-market execution.
Evaluate pricing, service delivery, and operational models to improve profitability while maintaining a best-in-class customer experience.
Monitor and influence key financial outcomes including ARR growth, ARR margin performance, and EBIT.
Outgoing and personable representative of Luxer One and its expanded services on a national scale.
Operational Leadership
Lead and develop a high-performing team responsible for executing day-to-day recurring revenue operations across service programs and markets.
Oversee operational scheduling, service execution, staffing alignment, and service quality to ensure customer commitments are met consistently.
Build, refine, and scale processes, SOPs, and operating rhythms that improve efficiency, service consistency, and margin performance.
Ensure operational KPIs are clearly defined, tracked, and acted upon through regular performance reviews and continuous improvement efforts.
Support the launch, ramp, and stabilization of new markets and recurring revenue programs until they are ready for localized operational ownership.
Customer Experience & Account Management
Build and maintain strong relationships with customers, serving as an escalation point and strategic partner for key accounts when needed.
Help ensure onboarding of new recurring revenue customers is smooth, effective, and aligned with service expectations.
Maintain world-class NPS by prioritizing service reliability, responsiveness, and proactive support across all major customer touchpoints.
Use customer feedback, operational data, and market insight to improve service delivery and identify opportunities for expansion.
Team Leadership & Talent Development
Hire, coach, and develop team members responsible for recurring revenue operations and service delivery.
Build a high-accountability culture focused on execution, responsiveness, customer experience, and continuous improvement.
Assess resource needs and staffing models to support growth while maintaining productivity and profitability targets.
Support succession planning and leadership development as programs and markets mature.
Cross-Functional Partnership
Partner closely with executive leadership to align recurring revenue priorities with broader company goals and ensure accountability for growth targets.
Work with Finance to review budget versus actual performance, understand variances, and implement timely corrective actions.
Collaborate with Sales, Marketing, Product, Customer Success, and Operations teams to align strategy, improve execution, and support long-term recurring revenue growth.
Provide regular reporting and strategic recommendations based on performance trends, risks, and opportunities.
Qualifications
Required Skills and Experience
Proven track record of revenue idea creation and execution.
Proven experience in operations leadership, customer success, service delivery, or recurring revenue business management.
Experience leading and developing teams in a fast-paced, growth-oriented environment.
Strong financial and operational acumen, including experience managing budgets, margins, and KPI-driven performance.
Demonstrated ability to scale processes, improve efficiency, and build structure in evolving or ambiguous environments.
Strong customer relationship management skills, with experience handling strategic accounts or service escalations.
Experience working cross-functionally with Sales, Marketing, Finance, and executive leadership.
Strong communication skills, with the ability to influence stakeholders across levels and functions.
Highly organized, self-directed, and able to balance strategic priorities with hands-on operational leadership.
Strong analytical and problem-solving skills with a continuous improvement mindset.
Willingness to travel as needed to support new markets, key accounts, and operational initiatives.
Entrepreneurial/Intrapreneurial mindset.
Preferred Qualifications
Experience in recurring revenue, field services, account management, or service operations.
Experience in multifamily, PropTech, logistics, or related service-based industries.
Experience launching or scaling new programs, services, or market operations.
Familiarity with NPS, margin management, and subscription/service-based operating models.
You’ll have opportunities to advance. We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow.
As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
A generous benefits package (Medical, Vision, Dental).
401K with employer match.
Accrued Paid Time Off.
Accrued Paid Sick Leave.
We’re looking for an energetic, results-driven Advertising Sales Executive to help grow advertising revenue across Luxer One’s digital platforms, including our mobile app, email communications, and other high-visibility customer touchpoints. This role is ideal for a persuasive seller who thrives on relationship-building, uncovering new opportunities, and closing deals that create value for both clients and Luxer One.
If you’re a motivated, tech-savvy salesperson who loves the hunt and wants to play a direct role in driving revenue growth, we’d love to talk.
Luxer One is the leader in smart locker technology, transforming the way packages are delivered, stored, and retrieved across the country. Our team is passionate about innovation, service, and excellence. We are extremely proud of our culture of growth, unlimited potential to solve industry challenges, and continuous improvement of our products and technology.
Join us and be part of a fast growing company, who is the industry leader and trailblazer in the smart locker industry!
You will serve as the primary point of contact, and customer champion, immediately after the customer's purchase is finalized. Your principal responsibility will involve coordinating the delivery and installation of our products. This objective will be achieved through consistent communication with customers, the relaying and verification of site readiness requirements, and the adherence to, or exceeding of, customer requested installation timelines. You will collaborate with internal teams to schedule the delivery and installation, and confirm the successful completion of both. Finally, you will ensure the customer possesses all necessary knowledge and resources for the implementation and utilization of the system.
This position is ideal for a reliable, highly organized, and relentless communicator who is determined to provide stellar customer experiences! We are seeking an individual who thrives on taking ownership, solving complex problems, crushing stretch goals, and eagerly tackling difficult challenges.
Required
Preferred
