At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether it’s last-mile delivery at multifamily properties and offices, or click-and-collect orders in retail, we find the best solutions for our customers and ensure their success.
Luxer Liaison Account Executive
Job description:
We are expanding our Liaison business unit within Luxer, chartered with building additional revenue-generating services that leverage our large, demographically desirable, and rapidly expanding customer base.
In this role, you will build revenue streams for our Luxer Liaison program, focused primarily on markets on our existing customer footprint. Luxer Liaison is a premium service level that helps high-package-volume properties manage package flow and their Luxer systems.
You will be responsible for all market and revenue development (sales), operational and customer relations aspects of scaling out the program in new locations.
This is an entrepreneurial role that will require creativity, operational excellence, and attention to detail. It also requires solid technical knowledge of our systems, to be able to support the technical aspects of new service deployments. The role will require significant travel to sell Liaison and help implement the Liaison service in our markets.
Key responsibilities include:
Market and sell to existing Luxer locations based up agreed upon criteria listed in “Guard Rail” document - do not include in the posting
Building out designated markets (new account sales, both to existing Luxer customers, and "win-aways" from competitors
Overall revenue growth and (over time) achieving profitability within designated markets
Account management within designated markets
Required skills and qualifications:
Strong organizational skills and attention to detail
Successful track record of B2B solution sales and account management, ideally helping grow revenue in a new market or for a new product
Willingness to travel on a frequent basis
Demonstrated success building strong direct relationships with customers
Self-directed, with a track record of succeeding in ambiguous situations
Creative problem solving – this is a program in its early phases; you will have to overcome unforeseen challenges.
Must be able to appear in-person for work in either the Charlotte, NC or Sacramento, CA area
Luxer One is the leader in smart locker technology, transforming the way packages are delivered, stored, and retrieved across the country. Our team is passionate about innovation, service, and excellence. We are extremely proud of our culture of growth, unlimited potential to solve industry challenges, and continuous improvement of our products and technology.
Join us and be part of a fast growing company, who is the industry leader and trailblazer in the smart locker industry!
You will serve as the primary point of contact, and customer champion, immediately after the customer's purchase is finalized. Your principal responsibility will involve coordinating the delivery and installation of our products. This objective will be achieved through consistent communication with customers, the relaying and verification of site readiness requirements, and the adherence to, or exceeding of, customer requested installation timelines. You will collaborate with internal teams to schedule the delivery and installation, and confirm the successful completion of both. Finally, you will ensure the customer possesses all necessary knowledge and resources for the implementation and utilization of the system.
This position is ideal for a reliable, highly organized, and relentless communicator who is determined to provide stellar customer experiences! We are seeking an individual who thrives on taking ownership, solving complex problems, crushing stretch goals, and eagerly tackling difficult challenges.
Required
Preferred
