Luxer One is the leader in smart locker technology, transforming the way packages are delivered, stored, and retrieved across the country. Our team is passionate about innovation, service, and excellence. We are extremely proud of our culture of growth, unlimited potential to solve industry challenges, and continuous improvement of our products and technology. We're experiencing rapid growth, and are looking to bring on a new Installation Project Management onto our growing team!
1) Installation Operations Leadership
Installation escalation support and resolution
Site preparedness approvals
Installation quality control and consistency data management
Manage scope changes and set expectations early
Facilitate timely resolution between install partners and Luxer teams
Install capability, recruiting, and vetting
2) Product & Process Improvement
Process and procedure development.
Support and maintain quality: develop checklists, testing procedures, documentation, and completion criteria.
3) Operations Support Engineering (Pre and Post Sales Solutions)
Floorplan accuracy reviews and sales support
Special projects support
Cross-functional team support (VAR's, Sales, PM's)
4) Safety & Compliance
Review and resolve escalated safety & compliance issues
5) Documentation, Training & Change Management:
Assist with delivery of installation training and coaching.
Installation manual, technical writing, and photo documentation.
Technical training development.
6) Special Project Support
Stakeholder representing installers and install execution
On-site installation management of local and high profile jobs
At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether it’s last-mile delivery at multifamily properties and offices, or click-and-collect orders in retail, we find the best solutions for our customers and ensure their success.
We are seeking a new Sales Enablement & Solutions Lead to join our rapidly growing team!
This team member is more sales partner than engineer. The right person spends ~60% of their time on sales enablement, GTM operations, and field-facing materials, and ~40% on direct deal support, pre-sale technical validation.
Be the operational and technical backbone for Access Control sales — primary attachment to MF Sales, with extension into the broader HSI Sales motion (VAR, ISS, key accounts) as Luxer Access scales. Partner closely with Marketing, Product, Engineering, and Install/Operations to drive clarity, consistency, and win rates.
Build and own the Access Control sales onboarding curriculum - from product fundamentals (NTX700 controller, Intercom ID, supported lock hardware, network/power requirements) to discovery, scoping, and objection handling.
Run recurring enablement sessions (Sales new-hire bootcamps, monthly product updates, deep-dives on edge cases) and certify reps (VAR and ISS as needed) on Access Control fluency.
Partner with VAR Sales leadership to ramp new sellers and channel partners faster than the current baseline.
Build and maintain the Access Control sales toolkit: pitch decks, one-pagers, ROI calculators, site-readiness checklists, scoping worksheets, competitive battlecards, and FAQ libraries.
Translate engineering and product documentation into clear, sales-usable assets - so reps don't have to interpret spec sheets in front of a customer.
Own version control and ensure the field always has the current, approved materials.
Partner with Sales and Marketing leadership to operationalize the Access Control Go-to-Market plan - segmentation, ideal customer profile, target verticals, and sales plays.
Improve sales process consistency in CRM (Zoho): stage definitions, exit criteria, required fields, and the data needed for accurate forecasting on Access Control pipeline.
Surface field intelligence - won/lost reasons, pricing pressure, configuration trends - back to Product and Marketing to inform roadmap and positioning.
Join sales calls, walk-throughs, and customer technical reviews as the Access Control subject-matter expert.
Validate that proposed configurations are technically sound: power path, network requirements, lock hardware compatibility, environmental fit, code/UL294 considerations, and biometric compliance flags by jurisdiction.
Stay engaged through project install, not just scoping. Partner install team / installer to confirm what was sold is what gets installed — and installed correctly. On GC- and PM-coordinated projects: configuration sign-offs, site briefings, and documented handoff notes so the project lead can spot drift and scope creep.
Quarterback escalations to Engineering and Operations when a deal falls outside standard scope, and document the resolution back into sales playbooks.
Ensure clean, data-rich handoffs from Sales to Install/Project Management - site readiness confirmed, scope locked, surprises minimized - to support first-time-right delivery.
Align with Engineering, Product, ARR, and Operations on definitions, terminology, and field-facing language so the customer hears one consistent story.
5+ years in a sales-adjacent role: sales enablement, sales engineering, solutions consulting, technical pre-sales, or sales operations.
Demonstrated ability to translate technical product detail into clear, sales-usable materials - be prepared to share examples (decks, playbooks, training programs you built).
Hands-on experience supporting a B2B sales team in the field - joining calls, scoping deals, handling technical objections.
Working knowledge of access control, IP networking, low-voltage installation, or comparable hardware-plus-software systems.
Comfort in CRM (Zoho preferred; Salesforce, HubSpot, or similar acceptable) - building reports, cleaning data, partnering on workflow design.
Strong written and verbal communication. You can run a 15-person enablement session and a 1:1 deal review with equal effectiveness.
Direct experience with ASSA ABLOY, Accentra, Control iD, or similar access control platforms.
Experience in multifamily, proptech, hardware + SaaS, or VAR/channel-driven sales models.
Familiarity with EOS / Traction operating cadence (Scorecards, Rocks, L10s).
Experience working alongside Operations / Installations to connect what's sold to what gets delivered.
Background that includes any of: biometric data compliance (BIPA, CUBI, NYC Biometric ID Law), UL294 certification context, or property-tech integrations (PMS, smart locks, package systems).
Benefits:
Medical, Dental, Vision, and 401(k)
Fast-paced, fun, and energetic company with a friendly culture
Our Core Values:
Luxer One operates following our five core values. These values inform all of our policies, decisions, and customer interactions:
Be Solutions Driven
Take Pride and Ownership
Do the Right Thing
Respond Rapidly
Be Customer Obsessed
Luxer One is operated by Luxer Corporation and is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
