Job Summary
Coordinates human resources activities, including but not limited to, recruitment, training, benefits, compensation, and employee relations. Manages and drives organization’s Customer data and other Operational Reporting.
General Accountabilities
Assists with administration of company-wide policies, procedures, and practices.Recruits and interviews candidates; provides management with hiring recommendations.Coordinates hiring process and employee-relations activities and programs.Coordinates programs to attract qualified candidates.Conducts exit interviews with employees; communicates findings to management.Responds to inquiries regarding the company's operational processes, policies, procedures, and programs.Conducts ongoing information and training sessions to develop employees through management’s guidance.Identifies potential employee-relations issues and makes recommendations to management.Conducts investigations into claims of harassment or other company guideline violations.Assists in administration of company compensation and benefits programs.Performs other customer management and operational duties as assigned by management.Job Qualifications
Education: Bachelor's degree in a related field and Lean or Six Sigma Yellow belt minimum.Experience: Two to four years of related HR experience.Skills
Excellent written and oral communication skillsProactive AttitudeActive listeningCritical thinkingMonitoringSocial perceptivenessComplex problem solvingJudgment and decision makingService orientationCompany DescriptionLUWA Distributing is a family owned company that has been the leader in luxury residential appliance distribution for over 20 years. LUWA is a B2B Global corporation headquartered in Auburn, Washington with a product showroom in Bellevue, Washington. Our team is responsible for sales of our exclusive brands to retailers across the Northwestern United States and Canada. Please visit our website www.luwaluxury.com for more information.LUWA Distributing is a Distribution and Appliance Repair company headquartered in Auburn, Washington with a product showroom in Bellevue, Washington. LUWA’s Service Division is known for providing top level service and appliance repair for world class residential appliances. LUWA seeks a Luxury Service Technician with residential refrigeration experience. The best candidates will have a positive attitude and the ability to help our clients with their luxury appliance service and repair requests.
Job Description:
This position will be based out of Washington. The technician should be familiar with servicing a wide variety of appliances, e.g. refrigerators, freezers, dishwashers, microwaves, ranges, etc. The role requires the technician to be customer centric.
Job Responsibilities Include:
· Providing timely and quality repairs of customers’ products
· Maintaining high-quality customer service and care
· Promoting and selling additional products and services
· Provide accurate and timely job reports
· Maintain accurate notes
· Meeting key performance indicators
· Providing knowledgeable and courteous repair service
· Use current technology (computers, tablets, smartphones, internet, etc.) to look up parts and complete paperwork
· Looking for ways to improve business performance and enhance the customer experience
· Communicating benefits of LUWA’s services to the customer
· Maintaining van stock inventory within the prescribed company guidelines and standards
· Following the truck maintenance schedule and keeping a clean, organized and operating van
· Communicate with fellow technicians and service coordinator about day’s activities
Required Qualifications:
· CFC/EPA Certification
· High School Diploma or equivalent
· Minimum of 3 years of residential appliance service and repair refrigeration repair experience a plus
· High attention to detail
· Ability to use computers and smartphones for tracking jobs
· Working mechanical knowledge, including the use of tools and test equipment
· Ability to perform accurate repair of client product
· Ability to follow directions and specific process steps to ensure quality workmanship
· Valid Washington State driver’s license
· 18 years of age
· Ability to lift 100lbs
Knowledge, Skills, and Abilities:
· In depth knowledge of company operations, policies and procedures.
· Ability to maintain confidentiality and use discretion on material highly sensitive in nature.
· Knowledge of Microsoft Office programs (i.e. Word, Excel, Outlook, etc.).
· Knowledge of scheduling programs, e-mail, and voice mail.
· Ability to operate standard office equipment.
· Familiarity with luxury brands.
· Ability to establish and maintain productive work relationships with staff and clients.
· Ability to effectively communicate with a wide variety of individuals.
· Ability to create, edit, write, and proofread reports and correspondence.
· Ability to perform basic mathematical computations of addition, subtraction, multiplication, and division.
· Ability to handle highly complex problems or issues in standard and emergent situations.
· Ability to independently manage customer service and office/project workflow.
Compensation & Benefits:
· Salary, DOE w/ incentives
· Health Benefits (Medical, Dental, Vision)
· 401K with 4% company match after 1 year
· Service Van
· Specialized Tools
· Uniform
· Laptop
· Smartphone
· Industry training
Company DescriptionLUWA Distributing is a family owned company that has been the leader in luxury residential appliance distribution for over 20 years. LUWA is a B2B Global corporation headquartered in Auburn, Washington with a product showroom in Bellevue, Washington. Our team is responsible for sales of our exclusive brands to retailers across the Northwestern United States and Canada. Please visit our website www.luwaluxury.com for more information.