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Lutheran Services Florida
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  • Case Manager Supervisor (3096)  

    - Bradenton
    Lutheran Services Florida (LSF) envisions a world where children are s... Read More
    Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

    LSF is seeking a talented Case Manager Supervisor who wants to make an impact in the lives of others.

    Purpose and Impact:

    This is complex professional work supervising and monitoring the work of an assigned group (unit) of workers under the employee's direct supervision. The employee in this position is expected to become familiar with agency contract goals and requirements and to ensure staff performance toward those goals. In addition, knowledge of Florida Child Welfare statutes, administrative code, and operating procedures as well as any additional policy provided by the local Lead Agency, Department of Children and Families Regional Quality Assurance staff or Department memo is necessary for the proper performance of this position. The Case Management Supervisor is required to demonstrate advanced skills in communicating with, motivating, training, and evaluating employees, and is expected to meet regularly with each worker under supervision to mentor and monitor performance. Additional responsibilities include the on-boarding of new staff, the coordination and tracking of required training hours for certification, as well as assessing progress of new case managers in preparation for child welfare certification. Supervisors are expected to participate in the recruitment and hiring of workers for their units and may need to create Employee Improvement Plans to initiate proceedings to address deficiencies in staff performance.

    Essential Functions: Develops Performance standards and job duty expectations with workers, reviews standards and plans for continuous improvement. Communicates worker's compliance with these expectations on a regular basis. Creates, identifies, and coordinates the activities of newly hired case managers including shadowing experiences, compliance with training requirements, and opportunities for field/classroom training. Reviews each case in unit caseload at a minimum, on a quarterly basis. This review must include a one-on-one discussion with the assigned case manager, recommendations for case progress, documentation of the review and recommendations in the Florida Safe Families Network (FSFN) online database. Cases identified as high risk will need a more frequent level of oversight. Monitors and directs the day-to-day work of case managers. This monitoring must include the completion of home visits within required time frames, the completion of required tracking tools, court documentation, staffing packets, family assessments, safety plans, case documentation in FSFN within 48 hours, file maintenance and other required case work in timely manner. Attends/ensures preparation for all unit case staffings, reviews incoming cases, and determines how best to assign new cases within the unit. Reviews and assists with complex cases, provides guidance and support. Reviews work products such as family assessments, home studies, court reports, case plans and case documentation with case managers, and provides consultation and direction to them to ensure appropriateness, clarity, quality, and thoroughness. Identifies performance needs of case managers and other assigned staff, and develops and implements training plans and/or other opportunities for performance improvement. Provides guidance to case managers and other staff by coaching, motivating, training, and providing staff development activities. Identifies and promotes outstanding performance. Participates in court proceedings as necessary, and monitors worker performance in court. Mentors all new case managers in the field each month by participating in a home visit with the case manager and providing the case manager with appropriate feedback after that home visit. These mentoring visits are to be documented by the Supervisor in FSFN within required time frames. Keeps Assistant Program Director and Program Director advised of high risk or problematic cases and arranges for multi-Disciplinary staffings for cases as necessary. Attends program Supervisor meetings as scheduled and shares information gathered with unit workers and other team members. Conducts regular unit meetings with staff to share information, provide training, discuss cases and participate in team building activities. Develops training and staff development plans with each staff person under his/her supervision. Conducts all required performance evaluations with assigned workers in a timely manner. Submits evaluations to Program Director for discussion and review. Provides community education through public presentations. Participates in agency CQI (Continuous Quality Improvement) activities as required. Other Functions:

    All duties are performed in accordance with the following standards: Courtesy: Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keeps APD and Program Director fully informed of activities, pertinent issues, upcoming events, and potential problems. Demonstrates effective oral and written communication skills in daily work. Teamwork: Supports the unit, department and/or organization and works with others to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area and ensures that unit workers do the same. Training: Attends and successfully completes all mandated training courses, must attend and successfully complete "Supervising for Excellence" training curriculum. Must complete all agency requirements to become certified as a Child Welfare Supervisor within required timeframes. Confidentiality: Adheres to all confidentiality rules. On-Call: Supervisors are expected to be available and on call at all times. Supervisor carries an active cellphone during regularly scheduled work hours, as well as after hours and on weekends, in order to immediately respond to all calls. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs. Other:

    Case Manager Supervisors are charged with ensuring that their case managers fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children.

    Physical Requirements:

    Must have a high level of energy, be adaptable to irregular hours, be flexible to cover on-call as needed, be able to travel as needed.

    Education:

    Must possess a bachelor's degree in human services field. Must have a Child Protection Certification or be eligible and pass waiver toward certification requirement. Master's Degree is preferred.

    Experience:

    Must have a minimum of three years of experience as a certified child welfare case manager, preferably in the Florida Dependency system. Prior supervisory experience preferred.

    Skills: Knowledge of theories and practice of child protection, social work, and family assessments. Knowledge of professional ethics related to child protection and counseling. Knowledge of theories of adult learning, ability to facilitate group and individual training activities Knowledge of physical and behavioral indicators of abuse and neglect. Knowledge of effective management skills. Knowledge of interviewing techniques. Knowledge of court procedures and legal requirements. Knowledge of methods of collecting, organizing, and analyzing data. Knowledge of supervision techniques. Skilled in direct observation of case manager's abilities in interacting appropriately with families, community stakeholders, service providers and other professionals. Ability to assess case manager's performance and develop performance improvement plans. Ability to analyze the effectiveness of service programs and identify resources or make adjustments needed to meet needs. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively. Ability to effectively supervise staff members. Ability to understand and apply relevant laws, rules, regulations policies, and procedures. Ability to conduct thorough case staffings and other meetings. Other:

    Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

    Principal Accountabilities: Reports directly to Assistant Program Director and ultimately, the Program Director . click apply for full job details Read Less
  • Case Manager Intensive (4076)  

    - Miami
    Lutheran Services Florida (LSF) envisions a world where children are s... Read More

    Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant.

    LSF is looking for a talented Case Manager - Intensive who wants to make an impact in the lives of others.

    Purpose & Impact:

    Provide trauma-informed intensive case management and supportive services to vulnerable clients in order to assist them reaching their goals.

    Essential Functions: Conduct weekly in person trauma support for clients, focused on crisis intervention, safety planning and family preservation. Provide client centered ongoing intensive case management for especially vulnerable clients with special circumstances (medically or psychologically vulnerable clients, family conflict or crisis, education-related issues) Conduct comprehensive intakes for all participants determined eligible for the program Develop goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long- and short-term needs and goals. Maintain regular and timely communication with supervisor around any issues concerning the client's safety, stability, or well-being. Submit detailed and thorough documentation in compliance with LSF policies and Utilize trauma focused interventions as a framework for intensive case management support and social work best practices for ongoing services. Provide extended/enhanced cultural orientation workshops to program participants as Guide program participants through referrals, providing follow up, check-ins and assistance, ensuring all services are linguistically and culturally appropriate. Screen for direct participant financial assistance eligibility in accordance with LIRS basic needs direct assistance practice, facilitate disbursement and conduct all necessary follow-up and associated financial reporting. Collaborate closely with other LSF case managers to facilitate client enrollment of referred participants and coordinate services to dual-enrolled participants. Provide ongoing guidance to and communication with volunteers matched with clients for English tutoring, career mentorship and more, as needed. Participate in community coordination, capacity building and partnership development activities in the service area. Maintain comprehensive case files for each enrolled participant, ensuring client confidentiality and protection of personally identifiable information. Acquire comprehensive knowledge and thorough understanding of programmatic requirements of Attend stakeholder meetings and trainings centered on trauma-informed intensive case management, specific vulnerability support, community-based mental health support, economic self-sufficiency and more. Trains, supervises, and supports Program Interns and Participate in ongoing supervision Prepares Program reports as Performs other related duties as Other Functions: May enter all financial transactions of the client's funds into the system as well as accounting per procedures in a timely manner May create and document check request vouchers for all clients per scheduled if necessary Must possess a clean/valid Florida Driver License, reliable transportation and proof of insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire). Completes inventory control data entry form from DPVs, enters information in the database, and tags all the equipment and furniture regularly. Provides indirect supervision of Resettlement Program Assists manager with RFP and other Assists Manager in enforcement and attaining program Provides training to program staff if Physical Requirements: Able to travel to other counties. Able to sit and stand for long periods time. Able to utilize office equipment. Able to work in fast paced environment. Education:

    Bachelor's degree in a Social Work or behavioral/human services field.

    Experience: Two years of experience providing case management and/or social services Case management experience is strongly preferred 3-year experience working with refugee or immigrants preferred Cross-cultural or international experience preferred Skills: Proficiency in Microsoft Office applications Knowledge of community resources and ability to connect families to community Excellent verbal and written communication skills Critical assessment and analysis skills Ability to work and deal a diverse group of Must be able to keep confidential Bilingual required Other:

    Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

    Principal Accountabilities: Reports to Manager Must be a team player with monitors as well as other clerical Accurate, complete and timely submission of required reports and documentation to LIRS & Effective working relationship with clients (providers). Adherence to LSF policies and

    Why work for LSF?

    LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

    Amazing benefits package including:

    Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement

    LSF is proud to be an equal opportunity employer.

    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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  • Case Manager Intensive (1884)  

    - Tampa
    Lutheran Services Florida (LSF) envisions a world where children are s... Read More

    Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant.

    LSF is looking for a talented Case Manager - Intensive who wants to make an impact in the lives of others.

    Purpose & Impact:

    Provide trauma-informed intensive case management and supportive services to vulnerable clients in order to assist them reaching their goals.

    Essential Functions: Conduct weekly in person trauma support for clients, focused on crisis intervention, safety planning and family preservation. Provide client centered ongoing intensive case management for especially vulnerable clients with special circumstances (medically or psychologically vulnerable clients, family conflict or crisis, education-related issues) Conduct comprehensive intakes for all participants determined eligible for the program Develop goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long- and short-term needs and goals. Maintain regular and timely communication with supervisor around any issues concerning the client's safety, stability, or well-being. Submit detailed and thorough documentation in compliance with LSF policies and Utilize trauma focused interventions as a framework for intensive case management support and social work best practices for ongoing services. Provide extended/enhanced cultural orientation workshops to program participants as Guide program participants through referrals, providing follow up, check-ins and assistance, ensuring all services are linguistically and culturally appropriate. Screen for direct participant financial assistance eligibility in accordance with LIRS basic needs direct assistance practice, facilitate disbursement and conduct all necessary follow-up and associated financial reporting. Collaborate closely with other LSF case managers to facilitate client enrollment of referred participants and coordinate services to dual-enrolled participants. Provide ongoing guidance to and communication with volunteers matched with clients for English tutoring, career mentorship and more, as needed. Participate in community coordination, capacity building and partnership development activities in the service area. Maintain comprehensive case files for each enrolled participant, ensuring client confidentiality and protection of personally identifiable information. Acquire comprehensive knowledge and thorough understanding of programmatic requirements of Attend stakeholder meetings and trainings centered on trauma-informed intensive case management, specific vulnerability support, community-based mental health support, economic self-sufficiency and more. Trains, supervises, and supports Program Interns and Participate in ongoing supervision Prepares Program reports as Performs other related duties as Other Functions: May enter all financial transactions of the client's funds into the system as well as accounting per procedures in a timely manner May create and document check request vouchers for all clients per scheduled if necessary Must possess a clean/valid Florida Driver License, reliable transportation and proof of insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire). Completes inventory control data entry form from DPVs, enters information in the database, and tags all the equipment and furniture regularly. Provides indirect supervision of Resettlement Program Assists manager with RFP and other Assists Manager in enforcement and attaining program Provides training to program staff if Physical Requirements: Able to travel to other counties. Able to sit and stand for long periods time. Able to utilize office equipment. Able to work in fast paced environment. Education:

    Bachelor's degree in a Social Work or behavioral/human services field.

    Experience: Two years of experience providing case management and/or social services Case management experience is strongly preferred 3-year experience working with refugee or immigrants preferred Cross-cultural or international experience preferred Skills: Proficiency in Microsoft Office applications Knowledge of community resources and ability to connect families to community Excellent verbal and written communication skills Critical assessment and analysis skills Ability to work and deal a diverse group of Must be able to keep confidential Bilingual required Other:

    Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

    Principal Accountabilities: Reports to Manager Must be a team player with monitors as well as other clerical Accurate, complete and timely submission of required reports and documentation to LIRS & Effective working relationship with clients (providers). Adherence to LSF policies and

    Why work for LSF?

    LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

    Amazing benefits package including:

    Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement

    LSF is proud to be an equal opportunity employer.

    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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  • Case Manager (7102)  

    - Sarasota
    Lutheran Services Florida (LSF) envisions a world where children are s... Read More

    Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

    LSF is looking for a talented Case Manager who wants to make an impact in the lives of others.

    Purpose and Impact:

    The Case Manager assists in the coordination of direct services for up to 40 wards of the Agency to include: placement, monitoring of facilitating the provision of medical, social, psychiatric and financial needs of the ward.

    Essential Functions:

    Visit clients a minimum of one time monthly and monitor the care provided. Prepare the initial and annual plans for the court. Maintain client files and case notes. Assess the clients for needs, coordinate, facilitate and monitor services to meet client needs. Assess client needs and arrange for appropriate placement of our clients, monitor same. Review and monitor client needs, attend care plans, provide consents for medical treatment etc. Assist in marshalling assets and apply for benefits on behalf of clients as applicable. Document all client activity. Correspondence relating to the ward's affairs and personal relationships. Advocacy on behalf of all clients. Conduct case conferences with Program Director, Client Assets staff and other caseworkers as needed. Interact with the volunteers of the program. Coordinate with other professionals involved in the continuum of care for all wards. Assume 24-hour emergency call for after hours, to be shared with the Program Director and other caseworkers. May be required to assist the Program Director with community outreach, education and marketing duties. Other duties as assigned by Program Director

    Qualifications

    Physical Requirements:

    Spend a significant time out in the field monitoring the needs to assigned cases. Subject to unsanitary homes, physical exertion, and possible physical or verbal abuse from clients. Need to lift some heavy items at times. Work is performed with limited supervision. Case Manager is entrusted and required to communicate confidential and/or sensitive information outside the Agency. Work is performed on a highly independent basis, and it is necessary to make client decisions and to continue to develop new methods and approaches in dealing with clients. Required to drive frequently using own vehicle. Must have Florida Drivers' License, reliable vehicle and current auto insurance.

    Education:

    BA or BS in Social Services, Accounting, or LPN, RN required.

    Experience:

    Experience in guardianship preferred. Background in the social services, medical nursing, legal, insurance or financial field required. Knowledge of community resources and services is helpful.

    Skills:

    Self-starter, who can work independently and is unafraid to make decisions. Must be able to seek out supervision and help when needed. Interpersonal, organizational, and problem solving, written and verbal communication, and time management skills are required along with the ability to transfer knowledge to others. Computer knowledge preferred.

    Other:

    Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs. Adherence to Florida Law including but not limited to statute FS 744. Under Florida Statute 744.3135, I understand that I am required to successfully submit to a credit check every two years to continue employment with the agency.

    Principal Accountabilities:

    Maintain an accurate account of activities in the client logs and case notes for each ward. Must work well independently, as well as get along well with all other staff and outside contacts. Accurate, complete and timely submission of all required court reports required under FS 744. Professionalism in all LSF matters.

    Why work for LSF?

    LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

    Amazing benefits package including:

    Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement

    LSF is proud to be an equal opportunity employer.

    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    Read Less
  • Child Welfare Liaison  

    - Tampa
    Lutheran Services Florida (LSF) envisions a world where children are... Read More

    Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

    LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others.

    Purpose & Impact:

    The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values.

    Essential Functions:

    Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary.
    Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines.
    All duties are performed in accordance with the following standards:
    Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules.

    Qualifications

    Physical Requirements:

    Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention.

    Education/Experience

    Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field. Degree in Social Work preferred.

    Skills/Abilities:

    Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

    Why work for LSF?

    LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

    Amazing benefits package including:

    Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement

    LSF is proud to be an equal opportunity employer.

    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    Read Less
  • Case Manager  

    - Clermont
    Lutheran Services Florida (LSF) envisions a world where children are s... Read More

    Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

    LSF is looking for a talented Case Manager who wants to make an impact in the lives of others.

    Purpose & Impact:

    The purpose of the Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values.

    Essential Functions:

    Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary.
    Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines. All duties are performed in accordance with the following standards: Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules.

    Qualifications

    Physical Requirements:

    Valid Florida Driver's License, Insurance and ability to transport clients in own personal vehicle. Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to work on call 24/7 as needed. Certified First Aid/CPR, and crisis intervention.

    Education/Experience

    Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a Bachelor's degree in a Human Services field. Degree in Social Work preferred.

    Skills/Abilities:

    Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

    Why work for LSF?

    LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

    Amazing benefits package including:

    Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement

    LSF is proud to be an equal opportunity employer.

    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    Read Less
  • Case Manager  

    - Winter Haven
    Lutheran Services Florida (LSF) envisions a world where children are s... Read More

    Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

    LSF is looking for talented Child Welfare Case Managers who want to make an impact in the lives of others.

    The schedule for this role is flexible, Monday through Friday and on call!

    Purpose & Impact:

    The purpose of the Child Welfare Case Manager is to use social service and engagement skills and an ability to promote a culturally sensitive and performance-driven culture to meet child welfare programmatic goals.

    Essential Functions:

    Supports the case management supervisor in promoting efforts to achieve team and performance goals Maintains a caseload of children and families and ensures dependency milestones are achieved timely and with a high degree of quality. Accepts cases assigned by unit supervisor and assesses the safety of children in their primary residence within two working days of case transfer staffing and with identified parents. Completes a Family Assessment within 15 working days of case transfer staffing. Negotiate and develop a case plan through Family Team Conferencing based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately documents all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submits service requests to the lead agency and provides clients with timely referrals to services. Develops and maintains knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintains regular contact with service providers and documents service progress in FSFN. Complete and submit court documentation within required time frames. Prepares for, attends, and participates in all court activities as necessary. Arrange for, attend, and participate in individual case staffings as necessary. Completes and presents at all required staffings. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary. Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective care-givers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport and supervise children as needed. Ensure that all Independent Living functions are completed as required Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Organize, prioritize and complete all work assignments by the established deadlines.

    All duties are performed in accordance with the following standards:

    Courtesy: Treat customers, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Team Work: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses; obtain and maintain child welfare certification through Florida Certification Board. Confidentiality: Adhere to all confidentiality rules. On-Call: Perform on-call responsibilities as assigned. Carry an active cell-phone at all times during regularly scheduled work hours and during on call hours. Immediately respond to all calls.

    Other Functions:

    Perform other related duties and special assignments as required.

    Physical Requirements:

    Must have a high level of energy, be adaptable to irregular hours, be flexible to rotate on-call as needed, be able to travel as needed. Valid driver's license and appropriate auto liability insurance required.

    Education:

    Must possess a Bachelor's degree in a Human Services field. Degree in Social Work preferred.

    Experience:

    Must have a minimum of one year of relevant experience and achieve child welfare certification within one year of hire.

    Skills:

    Excellent written and verbal communication skills. Possess leadership skills to help drive team goals Ability to remain professional and composed in a fast-paced, high stress work environment Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to type 45 words per minute. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children.

    Other:

    Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

    Principal Accountabilities:

    Reports directly to and follows directives of Case Management Supervisor. Works cooperatively with Program Director, other Case Managers and Supervisors, placement staff, Protective Investigators, Child Welfare Legal staff and agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans.

    Why work for LSF?

    LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

    Amazing benefits package including:

    Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement

    LSF is proud to be an equal opportunity employer.

    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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