Field Service Representative (FSR)
Remote – Must reside in Pennsylvania
Travel: 80–90%+ (regional + nationwide support)
Industry: Medical Devices | Eye Care Technology
Company: Visionix USA
Power the Future of Vision Care
At Visionix USA, we don’t just support eye care—we transform it.
As a global innovator in ophthalmic diagnostics and telehealth technology, we equip eye care professionals with intelligent tools that redefine precision, streamline workflows, and improve patient outcomes. Our portfolio—including Optovue, Briot, Weco, and Visionix—represents the forefront of AI-driven diagnostics, advanced imaging, and high-performance lab solutions trusted worldwide.
Now, we’re looking for a Field Service Representative (FSR) who’s ready to take their technical expertise on the road and make a real impact.
Requirements:What You’ll Do
As a Field Service Representative, you’ll be the frontline expert supporting our advanced ophthalmic and optical systems. In this role, you will:
Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue productsDeliver on-site troubleshooting and high-level technical supportMaintain accurate service documentation, parts inventory, and RMA processesCommunicate effectively with customers, internal teams, and leadershipCare for company-issued tools, diagnostic equipment, and service vehiclesIdentify workflow improvements or potential sales opportunitiesMentor and support new FSRs during onboardingMust be Computer literate (Windows, MS Office Suite and other applications required)Perform additional duties as assignedWhat You’ll Bring
Associate degree in a technical field, military technical training, or equivalent experience2+ years in field service or technical support (6+ years preferred)Strong mechanical, electrical, and IT troubleshooting skillsAbility to read & understand mechanical & electrical drawingsBasic IT experience (Windows/Uploading & Downloading software)Excellent communication and customer service abilitiesAbility to lift up to 80 lbs. and travel extensively (car + air)Valid driver’s license with clean driving recordWillingness to travel throughout the U.S. for training and regional supportExperience with optics or ophthalmic equipment is a plus — training providedTravel & Territory
80% plus travel requiredHome base must be within PennsylvaniaWork Location: On the road, visiting customer sites across the greater Pennsylvania/Ohio areas and occasionally other U.S. regions.Initial training period includes 2–4 months of shadowing senior technicians throughout the US.Benefits
Competitive base salary401(k) Retirement PlanFull benefits package (medical, dental, vision, life, disability)Paid Time Off (PTO)Join Us
At Visionix USA, your work doesn’t just fix machines—it helps people see better, live better, and experience the world more clearly.
Ready to make an impact? Apply today and help shape the future of vision care.
Equal Opportunity Employer
Visionix USA is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment for all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability.
Read LessField Service Representative (FSR)
Remote – Must reside in Pennsylvania
Travel: 80–90%+ (regional + nationwide support)
Industry: Medical Devices | Eye Care Technology
Company: Visionix USA
Power the Future of Vision Care
At Visionix USA, we don’t just support eye care—we transform it.
As a global innovator in ophthalmic diagnostics and telehealth technology, we equip eye care professionals with intelligent tools that redefine precision, streamline workflows, and improve patient outcomes. Our portfolio—including Optovue, Briot, Weco, and Visionix—represents the forefront of AI-driven diagnostics, advanced imaging, and high-performance lab solutions trusted worldwide.
Now, we’re looking for a Field Service Representative (FSR) who’s ready to take their technical expertise on the road and make a real impact.
Requirements:What You’ll Do
As a Field Service Representative, you’ll be the frontline expert supporting our advanced ophthalmic and optical systems. In this role, you will:
Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue productsDeliver on-site troubleshooting and high-level technical supportMaintain accurate service documentation, parts inventory, and RMA processesCommunicate effectively with customers, internal teams, and leadershipCare for company-issued tools, diagnostic equipment, and service vehiclesIdentify workflow improvements or potential sales opportunitiesMentor and support new FSRs during onboardingMust be Computer literate (Windows, MS Office Suite and other applications required)Perform additional duties as assignedWhat You’ll Bring
Associate degree in a technical field, military technical training, or equivalent experience2+ years in field service or technical support (6+ years preferred)Strong mechanical, electrical, and IT troubleshooting skillsAbility to read & understand mechanical & electrical drawingsBasic IT experience (Windows/Uploading & Downloading software)Excellent communication and customer service abilitiesAbility to lift up to 80 lbs. and travel extensively (car + air)Valid driver’s license with clean driving recordWillingness to travel throughout the U.S. for training and regional supportExperience with optics or ophthalmic equipment is a plus — training providedTravel & Territory
80% plus travel requiredHome base must be within PennsylvaniaWork Location: On the road, visiting customer sites across the greater Pennsylvania/Ohio areas and occasionally other U.S. regions.Initial training period includes 2–4 months of shadowing senior technicians throughout the US.Benefits
Competitive base salary401(k) Retirement PlanFull benefits package (medical, dental, vision, life, disability)Paid Time Off (PTO)Join Us
At Visionix USA, your work doesn’t just fix machines—it helps people see better, live better, and experience the world more clearly.
Ready to make an impact? Apply today and help shape the future of vision care.
Equal Opportunity Employer
Visionix USA is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment for all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability.
Read LessField Service Representative (FSR)
Remote – Must reside in Pennsylvania
Travel: 80–90%+ (regional + nationwide support)
Industry: Medical Devices | Eye Care Technology
Company: Visionix USA
Power the Future of Vision Care
At Visionix USA, we don’t just support eye care—we transform it.
As a global innovator in ophthalmic diagnostics and telehealth technology, we equip eye care professionals with intelligent tools that redefine precision, streamline workflows, and improve patient outcomes. Our portfolio—including Optovue, Briot, Weco, and Visionix—represents the forefront of AI-driven diagnostics, advanced imaging, and high-performance lab solutions trusted worldwide.
Now, we’re looking for a Field Service Representative (FSR) who’s ready to take their technical expertise on the road and make a real impact.
Requirements:What You’ll Do
As a Field Service Representative, you’ll be the frontline expert supporting our advanced ophthalmic and optical systems. In this role, you will:
Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue productsDeliver on-site troubleshooting and high-level technical supportMaintain accurate service documentation, parts inventory, and RMA processesCommunicate effectively with customers, internal teams, and leadershipCare for company-issued tools, diagnostic equipment, and service vehiclesIdentify workflow improvements or potential sales opportunitiesMentor and support new FSRs during onboardingMust be Computer literate (Windows, MS Office Suite and other applications required)Perform additional duties as assignedWhat You’ll Bring
Associate degree in a technical field, military technical training, or equivalent experience2+ years in field service or technical support (6+ years preferred)Strong mechanical, electrical, and IT troubleshooting skillsAbility to read & understand mechanical & electrical drawingsBasic IT experience (Windows/Uploading & Downloading software)Excellent communication and customer service abilitiesAbility to lift up to 80 lbs. and travel extensively (car + air)Valid driver’s license with clean driving recordWillingness to travel throughout the U.S. for training and regional supportExperience with optics or ophthalmic equipment is a plus — training providedTravel & Territory
80% plus travel requiredHome base must be within PennsylvaniaWork Location: On the road, visiting customer sites across the greater Pennsylvania/Ohio areas and occasionally other U.S. regions.Initial training period includes 2–4 months of shadowing senior technicians throughout the US.Benefits
Competitive base salary401(k) Retirement PlanFull benefits package (medical, dental, vision, life, disability)Paid Time Off (PTO)Join Us
At Visionix USA, your work doesn’t just fix machines—it helps people see better, live better, and experience the world more clearly.
Ready to make an impact? Apply today and help shape the future of vision care.
Equal Opportunity Employer
Visionix USA is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment for all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability.
Read LessField Service Representative (FSR)
Remote – Must reside in Pennsylvania
Travel: 80–90%+ (regional + nationwide support)
Industry: Medical Devices | Eye Care Technology
Company: Visionix USA
Power the Future of Vision Care
At Visionix USA, we don’t just support eye care—we transform it.
As a global innovator in ophthalmic diagnostics and telehealth technology, we equip eye care professionals with intelligent tools that redefine precision, streamline workflows, and improve patient outcomes. Our portfolio—including Optovue, Briot, Weco, and Visionix—represents the forefront of AI-driven diagnostics, advanced imaging, and high-performance lab solutions trusted worldwide.
Now, we’re looking for a Field Service Representative (FSR) who’s ready to take their technical expertise on the road and make a real impact.
Requirements:What You’ll Do
As a Field Service Representative, you’ll be the frontline expert supporting our advanced ophthalmic and optical systems. In this role, you will:
Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue productsDeliver on-site troubleshooting and high-level technical supportMaintain accurate service documentation, parts inventory, and RMA processesCommunicate effectively with customers, internal teams, and leadershipCare for company-issued tools, diagnostic equipment, and service vehiclesIdentify workflow improvements or potential sales opportunitiesMentor and support new FSRs during onboardingMust be Computer literate (Windows, MS Office Suite and other applications required)Perform additional duties as assignedWhat You’ll Bring
Associate degree in a technical field, military technical training, or equivalent experience2+ years in field service or technical support (6+ years preferred)Strong mechanical, electrical, and IT troubleshooting skillsAbility to read & understand mechanical & electrical drawingsBasic IT experience (Windows/Uploading & Downloading software)Excellent communication and customer service abilitiesAbility to lift up to 80 lbs. and travel extensively (car + air)Valid driver’s license with clean driving recordWillingness to travel throughout the U.S. for training and regional supportExperience with optics or ophthalmic equipment is a plus — training providedTravel & Territory
80% plus travel requiredHome base must be within PennsylvaniaWork Location: On the road, visiting customer sites across the greater Pennsylvania/Ohio areas and occasionally other U.S. regions.Initial training period includes 2–4 months of shadowing senior technicians throughout the US.Benefits
Competitive base salary401(k) Retirement PlanFull benefits package (medical, dental, vision, life, disability)Paid Time Off (PTO)Join Us
At Visionix USA, your work doesn’t just fix machines—it helps people see better, live better, and experience the world more clearly.
Ready to make an impact? Apply today and help shape the future of vision care.
Equal Opportunity Employer
Visionix USA is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment for all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability.
Read Less