About Lucent Health
Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers.
Company Culture
We believe that the success of Lucent Health relies on having employees who are honest, ethical and hardworking. These values are the foundation of Lucent Health.
Honest
Transparent Communication: be open and clear in all interactions without withholding crucial informationIntegrity: ensure accuracy in reporting, work outputs and any tasks assignedTruthfulness: provide honest feedback and report any issues or challenges as they ariseTrustworthiness: build andmaintaintrust by consistentlydemonstratingreliable behaviorEthical
Fair Decision Making: ensure all actions and decisions respect company policies and valuesAccountability: own up to mistakes and take responsibility for rectifying themRespect: treat colleagues, clients and partners with fairness and dignityConfidentiality: safeguard sensitive information and avoid conflicts of interestHardworking
Consistency: meet or exceed deadlines,maintaininghighproductivitylevelsProactiveness: take initiative to tackle challenges without waiting to be asked Willingness: voluntarily offer toassistinadditionalprojects or tasks when neededAdaptability: work efficiently under pressure or in changing environmentsSummary
We are seeking an experienced Senior Data Engineer with over 15 years of hands‑on experience to design, build, optimize, and support enterprise‑grade data solutions within the healthcare and fintech domain. The role requires strong expertise in SQL Server–based data platforms, data integration, and performance optimization, along with modern serverless data orchestration tools such as Azure Data Factory and Microsoft Fabric Data Pipelines. This position will play a critical role in modernizing existing data workloads, improving performance of current jobs, and delivering scalable, reliable data solutions. The candidate is expected to take full ownership of design, development, delivery, and production support while mentoring junior engineers and collaborating closely with stakeholders.
Responsibilities:
Design, develop, and maintain robust data integration solutions supporting healthcare payments platforms, including claims processing, eligibility, billing, remittance (835/837), and payment reconciliation workflows using SQL Server, SSIS packages, and SQL Server Agent jobs, with a strong focus on performance, reliability, and scalability.Analyze and optimize existing SQL jobs and ETL workflows to significantly improve execution time, resource utilization, and overall system efficiency.Build and manage serverless data pipelines using Azure Data Factory (ADF) and Microsoft Fabric Data Pipelines, supporting cloud and hybrid data architectures.Own end‑to‑end delivery of data solutions, including requirements analysis, technical design, development, testing, deployment, monitoring, and production support.Apply strong healthcare domain knowledge to ensure data solutions meet regulatory, compliance, and data governance requirements (e.g., data quality, security, and traceability).Collaborate with cross‑functional teams, including application developers, analysts, and infrastructure teams, to align data engineering solutions with business needs.Collaborate with finance and compliance teams to translate healthcare payment requirements into scalable, production‑ready data solutions that meet regulatory and reporting standards.Mentor and guide junior data engineers by conducting code reviews, promoting best practices, and supporting technical skill development.Troubleshoot and resolve production issues, perform root‑cause analysis, and implement preventive solutions to improve system stability.Contribute to architecture discussions and modernization initiatives, including migration from legacy ETL patterns to cloud‑native and serverless designs.Leverage .NET application development experience (nice to have) to support data‑driven applications, APIs, or custom integrations as needed.Qualifications
10+ years of hands‑on experience as a Data Engineer or similar role, with a strong focus on enterprise data platformsDeep expertise in SQL Server, including complex query development, performance tuning, indexing strategies, and optimizationStrong experience building, maintaining, and optimizing SSIS packages and SQL Server Agent jobsProven experience improving performance of existing ETL jobs and data workflows in production environmentsHands‑on experience with Azure Data Factory (ADF) and serverless data pipeline architecturesExperience working in the healthcare and fintech domain, with understanding of healthcare and PCI data concepts, compliance, and data governanceAbility to own end‑to‑end delivery: requirements analysis, design, development, testing, deployment, and production supportStrong troubleshooting, problem‑solving, and root‑cause analysis skillsExperience mentoring junior developers and leading by example through best practices and code reviewsPreferred Skills
Experience with Microsoft Fabric Data Pipelines and modern analytics platformsKnowledge of SQL Server instance‑level maintenance activities, including maintenance plans, index and statistics maintenance, backup and cleanup jobs, monitoring, and routine health checksExperience with .NET application development for data‑driven applications, APIs, or custom integrationsExperience with cloud‑native or hybrid data architectures beyond SQL Server (e.g., Azure storage and analytics services)Familiarity with CI/CD practices for data engineering and ETL workloadsExperience supporting large‑scale, mission‑critical data platforms in regulated or compliance‑driven environmentsEqual Employment Opportunity Policy Statement
Lucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.
Read LessAbout Lucent Health
Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers.
Company Culture
We believe that the success of Lucent Health relies on having employees who are honest, ethical and hardworking. These values are the foundation of Lucent Health.
Honest
Transparent Communication: be open and clear in all interactions without withholding crucial informationIntegrity: ensure accuracy in reporting, work outputs and any tasks assignedTruthfulness: provide honest feedback and report any issues or challenges as they ariseTrustworthiness: build and maintain trust by consistently demonstrating reliable behaviorEthical
Fair Decision Making: ensure all actions and decisions respect company policies and valuesAccountability: own up to mistakes and take responsibility for rectifying themRespect: treat colleagues, clients and partners with fairness and dignityConfidentiality: safeguard sensitive information and avoid conflicts of interestHardworking
Consistency: meet or exceed deadlines, maintaining high productivity levelsProactiveness: take initiative to tackle challenges without waiting to be asked Willingness: voluntarily offer to assist in additional projects or tasks when neededAdaptability: work efficiently under pressure or in changing environmentsSummary
The Client Services Account Executive is responsible for managing and strengthening client and broker relationships within an assigned book of business in a Third-Party Administrator environment. This role serves as a primary point of contact for clients, brokers, consultants, carriers, and internal teams to ensure successful benefit plan administration, renewal strategy, issue resolution, and ongoing client satisfaction.
The ideal candidate has strong healthcare insurance or employee benefits experience, understands self-funded and TPA plan administration, and can confidently lead client meetings, renewal discussions, enrollment support, and service strategy. This position also requires prior management or team leadership experience, including the ability to guide, mentor, and support account service team members.
Leadership Responsibilities
This position may include formal or informal leadership responsibilities, including:
Provide direction and support to account management or client service team members. Mentor less experienced team members on client service best practices, renewal processes, broker communication, benefit plan administration, and issue resolution. Assist with workload prioritization, client escalations, and internal coordination. Lead client service initiatives, renewal planning discussions, and cross-functional meetings. Support department leadership with training, process improvements, and service consistency across the team.Ownership for client escalations within team member’s client assignmentsPerformance reviews for team membersAdditional Responsibilities
May be responsible for a book of clients Manage the ongoing service needs for an assigned book of business, ensuring timely, accurate, and high-quality client support.Serve as a key relationship manager for clients, brokers, consultants, carriers, and internal service teams.Coordinate expirations with Producers to obtain renewal and/or new business information.Market new and renewal business, prepare analyses of alternative benefit proposals, develop marketing materials, and create client presentations.Understand available products and services and identify opportunities for new product integration based on client needs, plan performance, and industry trends.Process renewal and new business enrollment paperwork, including follow-up with clients, brokers, carriers, and internal teams throughout the process.Schedule and conduct quarterly in-person meetings with brokers and clients throughout the year.Work with brokers and consultants to analyze benefit plan experience, claims data, utilization trends, and industry benchmarks.Serve as a facilitator for calls and correspondence from clients, brokers, carriers, and internal departments regarding insurance, claims, eligibility, billing, enrollment, and administrative issues, with a focus on successful and efficient resolution.Participate in and/or lead annual enrollment and benefits meetings for client employees.Partner with internal operations, claims, eligibility, implementation, sales, and leadership teams to ensure client needs are met and service expectations are maintained.Stay current on industry practices, benefit trends, healthcare regulations, compliance updates, and legislative changes through departmental meetings, educational events, industry briefs, updates, and ongoing professional development.Qualifications & Professional License Requirements
At least five years of experience at the Account Manager, Senior Account Manager, or Account Executive level within a TPA organization. At least two years in a supervisory client service role within a TPA organization. Prior management, supervisory, team lead, or mentoring experience. Strong knowledge of healthcare benefits, insurance products, renewal processes, client service workflows, and benefit plan administration. Experience working with brokers, consultants, carriers, clients, and internal operations teams. Ability to analyze plan experience, claims data, benefit utilization, and market trends. Strong presentation, communication, negotiation, and relationship-management skills. Ability to manage multiple clients, deadlines, renewals, and service priorities simultaneously. Strong problem-solving skills and the ability to facilitate resolution of complex client, claims, eligibility, billing, enrollment, or administrative issues.Preferred Education and Experience
Advanced training in industry-related sales or account management techniques. Life Agent License/ Valid Producer License. Experience in a self-funded, level-funded, or TPA environment. Experience leading client strategy meetings, renewal presentations, open enrollment meetings, and broker-facing discussions. Prior experience managing or mentoring account management or client service staff.Equal Employment Opportunity Policy Statement
Lucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.
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