Reporting to the Manager, Retail Warehouse, the Retail Warehouse Associate plays a vital behind-the-scenes role within the Revenue & Engagement department, supporting the Museum’s retail experience. As a steward of merchandise, this position ensures items are received, handled, and delivered with care and precision while maintaining a seamless flow of inventory from the warehouse to the museum store.
This role also serves as a trusted driver, responsible for the safe and timely transport of goods between locations, upholding high standards of safety, reliability, and operational excellence.
RESPONSIBILITIESReceive and inspect incoming shipments, verifying quantities, condition, and alignment with purchase orders, packing slips, and transfer documentation
Unpack, label, and organize merchandise to preserve product integrity, accessibility, and efficient stock flow
Maintain accurate inventory records through cycle counts, audits, and timely updates in inventory management systems or handheld devices
Replenish the museum store in a timely manner, partnering with store staff to support merchandising priorities, launches, and seasonal product flow
Pick, pack, and prepare merchandise for internal transfers, store requests, and customer fulfillment with accuracy and efficiency
Process damaged goods, returns, and discrepancies according to established procedures, escalating issues as needed
Help reduce loss and shrink by handling merchandise carefully, maintaining secure storage practices, and reporting variances promptly
Uphold a clean, organized, and safe warehouse environment that reflects operational excellence and supports OSHA-compliant practices
Load and unload goods with care, recognizing the value and craftsmanship of each item
QUALIFICATIONSHigh school diploma or GED equivalent required
Valid CA Driver License
2+ years of experience in warehouse, retail, logistics, or a related operational environment
Ability to lift to 50 lbs. and perform physical tasks in a fast-paced environment
Forklift certification (or ability to obtain) preferred
Familiarity with inventory systems, handheld scanners, and stock management practices
Strong attention to detail, organization, and accuracy in receiving, stocking, and fulfillment tasks
Reliable, team-oriented, and able to communicate effectively across warehouse and retail operations
Knowledge of health and safety standards and maintaining OSHA-compliant operations in California
WORK ENVIRONMENTCombination of warehouse and retail environments
Exposure to varying weather conditions while loading, unloading, and transporting merchandise
May require early mornings, evenings, weekends, and holidays
PHYSICAL REQUIREMENTSAbility to lift, carry, push, and pull up to 50 lbs.
Ability to stand, walk, bend, and perform repetitive tasks
EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIBThe Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged. The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job. *************************************************************************************************************** MISSION AND VISION The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society. VALUES Our internal and external practices are shaped by the following beliefs and behaviors. People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art. Inspired: We believe that art can move you to feel, think, reflect, and act. Collaborative: We believe that nimble thinking and working together yield exponential results. STRATEGIC PRIORITIES Narrative Art: Amplify the social impact of storytelling and illustration. Community: Connect to a broad and diverse public. Operational Excellence: Create a healthy and durable institution. All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve. Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s). Read LessPOSITION SUMMARY
The Lucas Museum is deeply committed to delivering an exceptional and memorable experience for every visitor. The Visitor Services team plays a vital role in bringing this vision to life by creating a welcoming, engaging, and seamless experiences throughout the museum journey.
Reporting to the Manager, Visitor Services, the Visitor Services Associate serves as a key member of the Museum’s frontline team and plays an important role in supporting the smooth day-to-day operations of the museum while helping create enriching and inclusive experiences for visitors. Associates may be assigned to a variety of areas throughout the Museum, including ticketing, cash handling, theater ushering, guest engagement, guided tours, wayfinding, and general visitor support.
The Visitor Services Associate is expected to provide exceptional customer service, foster a welcoming environment for all guests, and serve as a knowledgeable ambassador for the Museum’s exhibitions, programs, and policies.
This position is available as a full-time, part-time, and part-time seasonal opportunity.
ResponsibilitiesServe as first point of contact and ambassador for all Museum guests, ensuring a welcoming and positive visitor experience while delivering exceptional service to both internal and external stakeholders
Maintain a thorough understanding of the Lucas Museum’s policies, programs, and offerings, tailoring communication to visitors to aid them in navigating their experience
Perform assigned workstation responsibilities which may include but is not limited to ticketing, queuing, cash handling, theater ushering, guest services, guided tours, or other front-of-house assignments
Promote, sell, and provide support for ticket sales and membership programs
Share relevant information to colleagues, members, and visitors through clear communication
Ensure all publicly accessible spaces are impeccably clean and visitors act in accordance with the Museum’s policies, escalating issues to the Visitor Services management team as needed
Collaborate Support special Museum initiatives including events, VIP tours, public programs, and more
Participate in department training sessions, cross-functional collaborations, team meetings, and organization-wide initiatives to support operational excellence and a positive visitor experience
Performs additional duties, special projects and assignments as requested by the Visitor Services management team
QualificationsMinimum of two years of experience in a high-volume, guest-service oriented environment
Experience for an arts and cultural organization or high-volume environment with excellent guest service standards preferred
Proficient in ticketing software, experience in Tessitura is a plus
Ability to work flexible hours including weeknight evenings, weekends, and holidays
Core CompetenciesAnalytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.
Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.
EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIBThe Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged. The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job. *************************************************************************************************************** MISSION AND VISION The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society. VALUES Our internal and external practices are shaped by the following beliefs and behaviors. People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art. Inspired: We believe that art can move you to feel, think, reflect, and act. Collaborative: We believe that nimble thinking and working together yield exponential results. STRATEGIC PRIORITIES Narrative Art: Amplify the social impact of storytelling and illustration. Community: Connect to a broad and diverse public. Operational Excellence: Create a healthy and durable institution. All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve. Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s). Read Less