Summary of Position:
We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills.
Key Responsibilities:
Maintain an in-depth knowledge of our complete line of products and servicesEmbrace and learn the Video Surveillance / CCTV technologies and their applicationsProvide product demo and technical training to the sales team and customersTest and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripheralsBuild and test PC-based DVR systems to customer's specificationsProvide prompt and effective customer service and technical supportService customers in an effective and efficient manner; Partner with internal teams in a proactivelyOther duties as assigned
Job Requirements:
Education/Experience:
1+ Years of Professional Experience in technical support or related areasIndustry recognized technical support certificate such as a CompTIA A+ is a plusExperience in security system industry is highly desiredA bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related fieldFresh graduates welcome
Skills:
Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to callsAbility to maintain confidential business informationAbility to respond to customers in a timely and effective mannerComputer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)Ability to work independently with minimal supervisionAbility to work under pressureStrong troubleshooting, problem-solving and team player mindset is a plusProactive and enthusiastic to excelBilingual is a plus
Special Physical and/or Mental Requirements:
Domestic and/or International Travel may be required (up to 25%)Willing and able to work additional hours when neededBend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on needCompany DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions. Read LessPOSITION OVERVIEW
Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.
ESSENTIAL JOB FUNCTIONS
Maintain an in-depth knowledge of our complete line of products and services.Embrace and learn the Video Surveillance / CCTV technologies and their applications.Provide product demos and technical training to the sales team and customers.Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.Build and test PC-based DVR systems to customer's specifications.Provide prompt and effective customer service and technical support.Service customers in an effective and efficient manner; partner with internal teams proactively.Answer calls and emails regarding technical support requests and log into ticketing systems.Perform other duties as assignedESSENTIAL REQUIREMENTS
· Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
· Ability to maintain confidential business information
· Ability to respond to customers in a timely and effective manner
· Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
· Ability to work independently with minimum supervision
· Ability to work under pressure
· Strong troubleshooting, problem-solving, and team player mindset is a plus
· Proactive and enthusiastic to excel
OTHER REQUIREMENT
· Domestic and/or International Travel may be required (up to 25%)
· Willing and able to work additional hours when needed
· Bend, lift, open and move product and related office items varying in weight up to 30lbs,
EDUCATION
· 1+ Years of Professional Experience in technical support or related areas
· Experience in the security system industry is highly desired
· A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
· Preferred certificate: CompTIA A+
· Fresh graduates will also be considere
Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions. Read LessSummary of Position:
The Warehouse Associate performs the physical and administrative tasks involving warehousing, shipping, receiving, installation, order fulfillment of products, supplies and equipment.
Key Responsibilities:
Warehousing
Maintain warehouse as a neat, clean, and safe working environmentOrganize product, bin, lot, packaging supply, and equipment locationsShipping and Receiving
Unpack and check goods received against purchase orders or invoicesReport discrepancies accurately and in a timely mannerAccurately pick products based on part numbers and quantities on pick listsPack shipments with care and efficiency in mind, in the most effective manner possible to minimize shipping cost and ensure product safety and adhere to company’s double check policy.Ensure products shipped out are in accordance with approved orders and specificationsFamiliarize with the company invoicing processEnsure that all daily orders are accurately fulfilled in a timely manner, with correct documentationMaintain awareness of circumstances that may impede the timely fulfillment of daily ordersAssist with tracking of shipments when neededFamiliarize with FedEx, UPS, USPS, Freight, Int'l shipments, customs processCoordinate trucking shipmentsInstallation
Install hard drives, update firmware, and test DVR and NVR systems to customer's specificationsInventory Control
Conduct periodic physical inventory counting and reconciling processReport discrepancies accurately and in a timely mannerRequirements & Qualifications
Be a team playerMeet and maintain department productivity standardsMaintain consistent, proactive, and responsive communication with supervisor.Follow warehousing, picking, packing, invoicing, shipping & receiving procedure, and processesReview work procedure & process, recommend measures to improve performance, efficiency, and quality of serviceProficient computer skills to include Microsoft Office and EmailGood written and verbal communication skillsAble to lift heavy products up to 50lbs on a regular basis, be on feet for a full shift (8 hours).Detailed oriented (many items with very similar part numbers/descriptions)Ability to work in a fast-paced environmentAbility to multitask and prioritize efficientlyCompany DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions. Read LessPOSITION OVERVIEW
Inside Sales Associate is responsible for continued growth and development of our customer accounts. Our customer base consists of distributors, resellers and installation professionals. This role’s capacities to cultivate relationships, provide product details, secure sales opportunities and increase sales will be the essential responsibilities.
ESSENTIAL JOB FUNCTIONS
Generate new customer relationships and develop ongoing trusted strategic partnership; Maintain productive working relationship with existing customers and engage them regularly and particularly when new products are launched; Assess and validate customers’ needs on a regular basisAssist in identifying opportunities to scale product revenues.Assist in achieving broader and deeper penetration for the market.Approach and connect prospective clients with sales calls, emails, direct mails, and build a good and effective network and relationship with prospective clients.Provide pre-sale and post-sale services in a way that enhances customer experience, e.g. service existing and prospective customers with effective company and product information, sales quotations, sample products and marketing materials, process sales order, new account application, help customers to have their technical questions answered and troubleshot.Maintain an in-depth knowledge of the complete line of products & services; embrace security system technologies and their applications via training and research.Maintain up-to-date knowledge of market and product trends.Consistently meet or exceed assigned sales target.Perform other duties as assigned.ESSENTIAL REQUIREMENTS
Ability to communicate clearly, concisely and professionally in written responses to emails and oral responses to callsStrong presentation and interpersonal skill is a mustAbility to eliminate sales obstacles through creative and adaptive approachesAbility to maintain confidential business informationAbility to respond to customers in a timely and effective mannerComputer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)Ability to work independently with minimum supervisionAbility to work under pressureStrong negotiation skill and team player mindset is a plusMust be self-motivated with a proven track record selling and delivering solutionsEnergetic and positive attitude, and enthusiasm to excelKeep growth with teamwork spiritMust be self-discipline and follow company’s policies and proceduresOTHER REQUIREMENTS
Some domestic and/or international Travel may be requiredWilling and able to work additional hours when neededWilling and able to train new sales associates and keep a growth mindsetBend, lift, open and move product and related office items varying in weightEDUCATION
1+ Years of Professional Experience in Sales or related areasExperience in security system industry is highly desiredA bachelors degree in Business, Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experienceCompany DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions. Read LessPOSITION OVERVIEW
Inside Sales Rep is responsible for continued growth and development of our customer accounts. Our customer base consists of distributors, resellers and installation professionals. This role’s capacities to cultivate relationships, provide product details, secure sales opportunities and increase sales will be the essential responsibilities.
ESSENTIAL JOB FUNCTIONS
Generate new customer relationships and develop ongoing trusted strategic partnership; Maintain productive working relationship with existing customers and engage them regularly and particularly when new products are launched; Assess and validate customers’ needs on a regular basisAssist in identifying opportunities to scale product revenues.Assist in achieving broader and deeper penetration for the market.Approach and connect prospective clients with sales calls, emails, direct mails, and build a good and effective network and relationship with prospective clients.Provide pre-sale and post-sale services in a way that enhances customer experience, e.g. service existing and prospective customers with effective company and product information, sales quotations, sample products and marketing materials, process sales order, new account application, help customers to have their technical questions answered and troubleshot.Maintain an in-depth knowledge of the complete line of products & services; embrace security system technologies and their applications via training and research.Maintain up-to-date knowledge of market and product trends.Consistently meet or exceed assigned sales target.Perform other duties as assigned.ESSENTIAL REQUIREMENTS
Ability to communicate clearly, concisely and professionally in written responses to emails and oral responses to callsStrong presentation and interpersonal skill is a mustAbility to eliminate sales obstacles through creative and adaptive approachesAbility to maintain confidential business informationAbility to respond to customers in a timely and effective mannerComputer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)Ability to work under pressureStrong negotiation skill and team player mindset is a plusMust be self-motivated with a proven track record selling and delivering solutionsEnergetic and positive attitude, and enthusiasm to excelKeep growth with teamwork spiritMust be self-discipline and follow company’s policies and proceduresOTHER REQUIREMENTS
growth mindsetEDUCATION
1+ Years of Professional Experience in Sales or related areasExperience in security system industry is recommended not requiredA bachelor's degree in Business, Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experienceWhat we offer:
Base salary + Uncapped commission structureCompany paid health & dental benefitsVision, Life, STD/LTD Disability, FSA, Accident/Critical Illness/Hospital Indemnity Insurances401K w/ matchingPaid PTO and HolidaysCompany DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions. Read LessPosition Overview
Inside Sales Associate is responsible for continued growth and development of our customer accounts. Our customer base consists of distributors, resellers and installation professionals. This role’s capacities to cultivate relationships, provide product details, secure sales opportunities and increase sales will be the essential responsibilities.
Essential Job Functions
Generate new customer relationships and develop ongoing trusted strategic partnership; Maintain productive working relationship with existing customers and engage them regularly and particularly when new products are launched; Assess and validate customers’ needs on a regular basisAssist in identifying opportunities to scale product revenues.Assist in achieving broader and deeper penetration for the market.Approach and connect prospective clients with sales calls, emails, direct mails, and build a good and effective network and relationship with prospective clients.Provide pre-sale and post-sale services in a way that enhances customer experience, e.g. service existing and prospective customers with effective company and product information, sales quotations, sample products and marketing materials, process sales order, new account application, help customers to have their technical questions answered and troubleshot.Maintain an in-depth knowledge of the complete line of products & services; embrace security system technologies and their applications via training and research.Maintain up-to-date knowledge of market and product trends.Consistently meet or exceed assigned sales target.Perform other duties as assigned.What you'll be doing:
Engage prospective clients through effective sales calls, emails, and networking to establish strong and meaningful connections.Foster new customer relationships and maintain regular engagement, particularly when introducing new products are released.Continuously assess and understand customers' evolving needs to provide tailored solutions.Develop an extensive knowledge of our comprehensive product line and stay up-to-date with security system technologies through ongoing training and research.Stay informed about market trends and product advancements to provide valuable insights and recommendations.Perform additional duties as assigned to contribute to the overall success of the team.What we're looking for:
Education/Experience:
Bachelor's Degree in Business Administration, Computer Science, Engineering, or a related technical field is preferred. Equivalent industry experience will also be considered.Experience in the security system industry is a plusExperience in outbound/inbound sales is a plusB2B telemarketing experience is a plusBilingual abilities are a plusNewly graduates are encouraged to applyOpen to sponsoring OPT/H1B candidatesSkills:
Excellent written and verbal communication skillsProficient in Microsoft Office SuiteWhat we offer:
Base salary + Uncapped commission structureCompany paid health & dental benefitsCompany paid basic group life insuranceVision, Life, STD/LTD Disability, FSA, Accident/Critical Illness/Hospital Indemnity Insurances401K w/ matchingPaid PTO and HolidaysCompany DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions. Read Less
POSITION OVERVIEW
The Sales Associate I is responsible for supporting the continued growth and development of our customer accounts within the CCTV and security technology industry. This role plays an important part in developing customer relationships, providing product knowledge, assisting with sales opportunities, and supporting the overall sales team in achieving revenue goals. The ideal candidate is motivated, service-oriented, and eager to learn and grow within a fast-paced technical sales environment.
ESSENTIAL JOB FUNCTIONS
Generate and maintain productive relationships with existing customers, ensuring consistent communication and engagement, especially during product launches or promotions.Assist in identifying and pursuing new customer opportunities to expand market reach and increase product revenue.Support the Sales Manager in developing strategies for deeper market penetration and customer retention.Conduct outbound calls, emails, and follow-ups to prospective clients; build a reliable and effective professional network.Provide pre-sale and post-sale support, including preparing quotations, processing orders, assisting with new account applications, and coordinating with internal departments for technical or logistical needs.Deliver accurate and up-to-date product and company information to customers, ensuring a positive customer experience.Maintain in-depth knowledge of the company’s full product line, including CCTV, networking, and security solutions, through regular training and research.Stay informed about market developments, competitor activity, and product trends to support customer conversations and sales strategies.Consistently meet or exceed assigned sales targets and activity goals.Assist with administrative tasks, reporting, and special projects as assigned by the Sales Manager.Perform other duties as assigned.ESSENTIAL REQUIREMENTS
· Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
· Excellent interpersonal and presentation abilities.
· Proactive problem-solving skills with the ability to adapt and overcome sales challenges.
· Strong organizational and time-management skills to handle multiple tasks efficiently.
· Ability to maintain confidentiality and demonstrate professionalism in all interactions.
· Proficient in Microsoft Office (Word, Excel, PowerPoint, SharePoint, Outlook); CRM system experience preferred.
· Self-Motivated, goal-oriented, and able to work independently with minimal supervision.
· Ability to work effectively under pressure and within deadlines.
· Positive, energetic attitude with a collaborative team spirit.
· Ability to follow company policies, procedures, and established best practices.
· Ability to respond to customers in a timely and effective manner
· Strong negotiation skill and team player mindset is a plus
· Must be self-motivated with a proven track record selling and delivering solutions
· Energetic and positive attitude, and enthusiasm to excel
OTHER REQUIREMENTS
· Some domestic and/or international may be required to attend customer meetings, training sessions, or trade shows.
· Willing and able to work additional hours when needed
· Willing and able to train new sales associates and keep a growth mindset
· Bend, lift, open and move products and related office items varying in weight
EDUCATION
· 0-1+ Years of Professional Experience in Sales or related areas
· Experience in the CCTV, security system, or consumer electronics industry is highly desired
· A bachelor’s degree in business, Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience
Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions. Read LessJob description:
Position Overview
The Sales Manager leads the sales team and drives strategic growth of the access control product line. This role focuses on developing sales channels, managing key accounts, and achieving revenue targets while strengthening market presence.
Essential Job Functions
Lead, mentor, and support the sales team for the access control product line, ensuring strong performance and professional developmentBuild new customer relationships and establish long-term strategic partnerships; maintain regular engagement with existing clients, especially during new product launchesAssess and validate customer needs to align solutions with evolving requirementsCollaborate cross-functionally with Product Management, Technical Support, Marketing, and other internal teamsIdentify opportunities to scale revenue and provide strategic recommendations to senior leadershipDevelop and execute go-to-market strategies to expand product reach and market penetrationProspect and engage new clients through calls, emails, direct outreach, and networking; build and maintain a strong pipelineDeliver high-quality pre-sales and post-sales support, including product presentations, quotations, sample coordination, order processing, and account setupEnsure customer technical questions are addressed by coordinating with internal teamsMaintain deep knowledge of product lines and access control technologies through training and researchAnalyze sales data, generate forecasts, and present insights and recommendations to senior managementStay current on market trends, competitor offerings, and industry developmentsConsistently meet or exceed assigned sales targets and KPIsOversee, coach, and develop a team of sales associatesPerform other duties as assignedEssential Requirements
5+ years of sales experience (security or access control preferred)2+ years of leadership or team management experienceExisting industry network preferredExperience in access control distribution or manufacturing preferredStrong knowledge of access control systems (cloud-based, on-premise, and hardware)Proven track record of achieving or exceeding revenue targetsExcellent leadership, communication, and negotiation skillsOther Requirements
Some domestic and/or international travel may be requiredWilling and able to work additional hours when neededAbility to train and mentor new sales associates with a growth mindsetAbility to lift, move, and handle products and office materials of varying weightEducation
Bachelor’s degree in Business, Computer Science, IT/Network, Engineering, or related technical field, or equivalent industry experienceBenefits:
Job Title: Sales Associate – Access Control
Position Overview
The Sales Associate is responsible for driving revenue growth by promoting and selling access control solutions, including hardware, software, and integrated security systems, to clients such as installers, integrators, and end users.
Essential Job Functions
Develop new customer relationships and build long-term, trusted partnerships; maintain regular engagement with existing clients and proactively reconnect during new product launches to assess evolving customer needsIdentify and pursue new business opportunities through outbound outreach (calls, emails, direct mail, and networking); expand and maintain a strong pipeline of prospective clients and accountsSupport revenue growth by identifying opportunities to increase product sales and expand market penetrationDeliver high-quality customer experience through pre-sales and post-sales support, including product information, presentations, quotations, sample coordination, order processing, and new account setupCollaborate with internal teams to resolve customer technical inquiries effectivelyMaintain in-depth knowledge of the company’s product line, including access control technologies and applications, through ongoing training and self-developmentStay informed on market trends, competitor offerings, and industry developments to effectively position productsConsistently meet or exceed assigned sales targets and performance metricsPerform other duties as assignedEssential Requirements
1–3+ years of sales experience (access control, security, surveillance, or low-voltage preferred)Experience in access control distribution or manufacturing preferredBasic understanding of access control systems or willingness to learnStrong communication and relationship-building skillsSelf-motivated and target-drivenOther Requirements
Some domestic and/or international travel may be requiredWilling and able to work additional hours when neededWilling and able to train new sales associates and maintain a growth mindsetAbility to bend, lift, open, and move product and office materials of varying weightEducation
Bachelor’s degree in Business, Computer Science, IT/Network, Engineering, or related technical field, or equivalent industry experienceCompany DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions. Read Less