Job Title: Manager Operations Support
Job Location: Philadelphia-USA-19153
Work Location Type: On-Site
Salary Range: $73,058.02 - 91,322.53 About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Role Purpose Statement The Manager of Operations Support ensures control, maintenance and continuous improvement of operational and process standards and Lean manufacturing, according to corporate policies, customer requirements and to the LSG Sky Chefs Production System Standards (LPS). They are responsible for Lean projects & Process management across the kitchen and the achievement of the budgeted savings target. Main Accountabilities Business Strategy, Policies and Tools
• Drive adoption and cultural change to engrain Lean as a way of doing business by leveraging Lean Principles
• Lead local team from a technical aspect as well as a change management strategic approach
• Interface with Operational improvement functions, compliance departments & CSC leadership to support the timely and qualitative execution of the business strategy
• Drive innovation and digitalization agenda from an operational perspective
• Develop and monitor performance metrics and review mechanisms to drive improvement, protect revenue and maintain compliance
• Drive process improvements by researching the feasibility and viability of best practices in manufacturing, logistics and system processes in the CSC.
• Provide technical knowledge, internal and external resource support, inspiration and mentoring to CSC management on Lean principles
• Drive customer specific improvements in operations closely aligned with Account Management
Leadership
• Guide, motivate and develop the employees within the Human Resources Policy
• Coach and mentor LPS resources and CSC leadership on lean methods and lean philosophy
• Ensure that the area of responsibility is properly organized, staffed and directed.
• Participates in coaching the employee Performance process (success factors), as well as additional career development activities to enhance the effectiveness and potential of the team
• Ensure that the company's values and management principles are being lived in the department(s)
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Knowledge, Skills and Experience • Bachelor's degree in Operations Management/ Industrial Engineering or related
• Three to five years experience implementing and sustaining process improvements
• Working knowledge of lean manufacturing, production systems
• Knowledge and tangible application of Change Management is a plus.
• Excellent communication skills both verbal and written
• Ability to build, develop, and maintain strong cross-functional teams, employee relations and union relations
• Proven track record implementing lean practices, materials management and/or production planning optimization strategies
• Proficient computer skills in Microsoft Office, Project Management Tools
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Job Title: Recruiter & Human Resources Assistant
Job Location: Austin-USA-78719
Work Location Type: On-Site
Salary Range: $20.00 - 24.00 per hour About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Overview Are you passionate about helping people and making a difference in their work experience from day one? We are looking for an enthusiastic HR Assistant with a strong recruiting background to support our high-volume operations team. In this dynamic role, you'll be the first point of contact for many new hires and play a vital role in driving our talent pipeline and enhancing employee experience at the local unit. Location: Near Austin-Bergstrom International Airport Employee: Our operations facility has approximately 200 employees. What you'll do As the HR Assistant, you will support the Human Resources function with a strong focus on full-cycle recruitment and onboarding activities. You will also assist with employee relations, HR compliance, and administrative tasks in a fast-paced environment. Key Responsibilities: Support the HR Manager with end-to-end recruiting processes Screen applications, conduct phone interviews, and schedule interviews with hiring managers Coordinate background checks, drug screenings, and new hire paperwork Prepare and deliver engaging orientation sessions for new employees Attend and coordinate job fairs, hiring events, and other sourcing activities Research and recommend sourcing strategies to attract active and passive candidates Post jobs to online platforms, social media, and other recruitment channels Build talent pipelines through networking with trade associations, schools, and community groups Maintain accurate records of applicant flow and recruitment activity Assist with general HR administrative tasks and compliance documentation Knowledge, Skills and Experience High school diploma or equivalent required 2-4 years of recruiting or human resources experience, preferably in a high-volume or hourly hiring environment Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook Strong organizational, communication, and problem-solving skills Ability to work independently and maintain confidentiality Experience working in a fast-paced, team-oriented environment Bilingual (English/Spanish) a plus
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Job Title: Materials Logistics Manager
Job Location: San Francisco-USA-94128
Work Location Type: On-Site
Salary Range: $105 476.25 About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Position Summary Role Purpose Statement: The job incumbent is responsible for all supply chain and materials management metrics for the CSCs in assigned region, driving continuous improvement in the CSCs, training and development of materials managers and their departments. Key Interfaces: (internal, external) Internal: Materials Manager, IT, Procurement, Program Management, MDM, Lean, Finance External: suppliers, customers How You'll Make an Impact Implement supply chain policies consistent with corporate guidelines, ensuring that operating units and Procurement personnel fairly and consistently administer all policies and procedures. Implement policies and procedures within region to meet annual quality, delivery, and cost expectations. Oversee all aspects of inventory management for CSCs within the region to ensure financial and customer requirements are met Control Food Cost, Food Cost Variance, Days on Hand (DOH), APW issues, and K-line spend within the region Support the Materials Managers in the CSCs with demand planning and demand management Ensure the Materials Managers maintain proper inventory, ordering, receiving, storage and requisition processes Support the Materials Managers in tracking product usage and yields in relation to ordering requirements Coordinate and participate in inventory and reporting processes for all the CSCs within the region Lead and manage projects in all the CSCs within the region that will result in bottom line savings Maintain regulatory compliance standards (examples: United States Department of Agriculture (USDA), Food and Drug Administration (FDA), Occupational Safety and Health Administration (OSHA), etc.) in all the CSCs within the region Participate and support company sponsored initiatives such as Global Quality Standards (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, and Employee Safety Ensure that the area of responsibility is properly organized, staffed and directed Guide, motivate and develop the Materials Management Team for all the CSCs under their region Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations What We Look For in a Candidate Proven track record in inventory control, warehouse operations, and material handling within dynamic, high-volume environments. Hands-on experience building vendor relationships, forecasting inventory needs, and executing efficient procurement strategies. Demonstrated success applying lean principles to streamline supply chain operations, reduce waste, and drive continuous improvement. Ability to translate big-picture goals into actionable plans, with a focus on achieving measurable outcomes. Skilled in cross-functional collaboration and building trusted relationships with employees, vendors, and customers at all levels. Proficient in Microsoft Excel, PowerPoint, and SAP MM; experienced in leveraging data to guide supply chain decisions. Excellent written and verbal communication skills, with a collaborative leadership style that empowers teams and drives performance. Qualifications That Set You Apart Bachelor's degree in Supply Chain, Logistics, or a related field (or equivalent experience) Minimum of 8 years of progressive supply chain and logistics leadership Proven ability to lead process redesigns, implement change, and deliver operational excellence in fast-paced, complex environments LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Job Title: Employee Experience Manager- SFO Hub
Job Location: San Francisco-USA-94010
Work Location Type: On-Site
Salary Range: $98 844.77 About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Position Summary The Employee Experience Manager is a new and highly visible position that will heavily affect the organization! This position will oversee the first initiative in creating and implementing a program focused on providing a welcoming and positive employee experience during onboarding and throughout an employee's career with LSG. The Employee Experience Supervisor will be the voice of employees and communicate any findings or concerns to Field Operations and Human Resources. Perks Career Growth: We invest in your professional development and offer clear pathways for advancement. Competitive Salary + 401(k) Match - Secure your financial future Day 1 Benefits - Medical, Dental, Vision, Life Insurance, AD&D Tuition Reimbursement - Invest in your professional development Exciting Perks: Free meals, free parking, and the opportunity to be part of an industry leader that's setting new standards in airline hospitality. A Winning Culture: Collaborate with top-tier professionals and be part of a company that values innovation, teamwork, and excellence. Paid Time Off - Vacation, Sick Leave, and Holiday Pay Exclusive Perks - Membership to American Airlines Credit Union How You'll Make an Impact Establish and ensure successful, productive, collaborative partnerships with local operations leaders and corporate partners to bring employee experience awareness into their processes, communications, and strategies. Design and execute effective initiatives focused on program improvement and increasing engagement - focus groups, surveys, etc., Conducting surveys and analyzing feedback to assess employee satisfaction and well-being. Managing internal communication strategies to keep employees informed and engaged. Monitoring and optimizing employee touchpoints throughout the employee lifecycle. Developing and implementing training programs to enhance employee skills and performance. Supporting diversity and inclusion initiatives within the organization. Lead the partnership with operations leaders to launch and support the "Buddy" new hire onboarding program in their departments. Ensure compliance with program payments. Meet with new hires every week to recap and evaluate orientation and training, answer questions, and address concerns. Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback, and ideas with leadership Administer and report weekly Employee Engagement scorecard on new hire's engagement level and other KPIs Send weekly reports to senior leaders on engagement trends, issues, training needs, etc. Organizing and coordinating employee events, recognition programs, and team-building activities. Analyzing data and metrics to measure the effectiveness of employee experience initiatives. What We Look For in a Candidate A Bachelor's degree or equivalent experience is preferred. Minimum of 3-5 years of experience performing root cause analysis, consulting leaders, and performing focus groups measuring employee retention, and performing focus groups. Experience a in metrics-based HR role with a focus on improving turnover, employee engagement, and processes is highly preferred. Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization. Demonstrates agility, strong interpersonal skills, and ability to lead and implement projects. An ability to solve problems without a manual. Demonstrates adaptability to changing situations or environments, and adjusts to work effectively within new situations, processes, and cultures. Strong flexible communication skills with the ability to convey ideas and concepts that are easily understood and retained by various audiences Ability to lead work groups and teams to achieve results. Exceedingly self-motivated, directed and detail-oriented Comfortable working in a service industry, light production environment. Basic to intermediate skills in Microsoft programs. LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Job Title: Food Production Manager - Operations
Job Location: Houston-USA-77032
Work Location Type: On-Site
Salary Range: $69,579.07 - 86,973.83 About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Position Overview Launch your career in airline catering with Sky Chefs as a Food Production Manager, where you'll lead a team in a high-volume, fast-paced environment! In this role, you'll oversee daily food production to ensure timely, high-quality meal delivery that meets strict airline standards. You'll be responsible for managing labor efficiently, maintaining food safety and compliance, and driving continuous improvement. We're looking for a strong, hands-on leader with experience in a production environment and a passion for operational excellence. Work schedule: Must be available to work a flexible, non traditional schedule, including weekends, as operations demands vary Location: Sky Chefs facility located on the grounds of Houston Intercontinental Airport What You'll Do Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety. Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations Ensure on-time and accurate production in the preparation of food/equipment and catering of flights Investigate customer quality issues, develop and implement corrective actions Maintain an ongoing, positive and pro-active relationship with all internal and external customers Attend the daily operations briefing Ensure par levels of customer inventory and customer specific goods Provide data for the development of an annual business plan and budgeting for the department Ensure optimal deployment of human, technical and material resources in the department Initiate and control continuous optimization of processes Leadership Ensure that the area of responsibility is properly organized, staffed and directed Guide, motivate and develop the subordinate employees within the Human Resources Policy Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team Make the company's values and management principles live in the department(s) Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
What You'll Need Bachelor's degree or equivalent experience required 3-5 years of directly related experience required in a management role leading a large team Experience in using and managing Variable Production Systems and schedules Strong presentation, communication, training and interpersonal skills Proven success in improving work processes and leading change in a complex, fast environment Excellent analytical and conceptual skills Demonstrable record of understanding and meeting customer expectations Proven track record of understanding the drivers of product and labor cost variances Good knowledge of Microsoft Office and Windows-based computer application
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Job Title: Transportation Logistics Manager - Airline Catering
Job Location: Boston-USA-02128
Work Location Type: On-Site
About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Role Purpose Statement This transportation saavy leader ensures control, maintenance and continuous improvement of all activities in transportation according to customer policies and requirements, within Customer Service Centers (CSC) and in accordance with the corporate team. Responsible for supporting the achievement of the CSC budgets as agreed by the GM of the CSC. Main Accountabilities What You'll Do: As a Transportation Logistics Manager, you'll: Lead daily ground transportation and dispatch operations ensuring accurate and timely aircraft meal delivery. Manage and train drivers, dispatchers, and support staff to meet on-time performance (OTP) and safety standards. Ensure compliance with airport security protocols, FAA, DOT, FDA, USDA, OSHA, and HACCP guidelines. Analyze logistics performance data and implement process improvements to enhance service reliability and reduce costs. Collaborate closely with airline partners, tower control staff, and internal teams to ensure efficient flight catering operations. Oversee fleet maintenance, scheduling, and route optimization using logistics software. Represent the transportation department in leadership briefings, audits, and customer meetings. Lead with Purpose: Guide, motivate, and develop your team to consistently meet and exceed performance goals. Knowledge, Skills and Experience Ability to develop and lead others to obtain desired results & achieve budget Experience in managing a manpower planning and scheduling tool (i.e. VPS) Strong knowledge of Occupational Safety and Health Administration (OSHA), FDA, United States Department of Agriculture (USDA) and Environmental Protection Agency (EPA) regulations Strong knowledge of Good Manufacturing Practice (GMP) and HACCP guideline Excellent analytical and conceptual skills Demonstrable record of understanding and meeting customer expectations Proven track record of understanding the drivers of product and labor cost variances Good knowledge of Microsoft Office and Windows-based computer application LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Job Title: Materials Manager - Logistics
Job Location: Seattle-USA-98188
Work Location Type: On-Site
Salary Range: $100 000.00 About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Role Purpose Statement Are you a strategic thinker with a passion for logistics, food operations, and inventory optimization? Join LSG Sky Chefs as a Materials Manager and take ownership of a high-impact role where you'll oversee end-to-end inventory management, from forecasting and purchasing to delivery and reconciliation. We're looking for a hands-on Materials Manager to lead inventory operations at our SeaTac, WA facility located at 2358 South 154 Street, Seattle, WA 98188. In this role, you'll manage $20M+ in annual spend across 4,000+ SKUs, overseeing everything from forecasting to delivery to ensure the right products are available at the right time. In this role, You'll play a key role in controlling food costs, maintaining inventory accuracy, and supporting our fast-paced, 24/7 airline catering operation. Strong Excel skills are required, and SAP experience is highly preferred. Benefits & Perks at LSG Sky Chefs
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Life and Disability Insurance
• Employee Meals
• Growth & Development Opportunities
• & More
Main Accountabilities Implement department short -term operation plan in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations Ensure that department work methods are in line with the company's standards and customer contracts Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage Ensure compliance with customer specifications, quality standards, US Customs, United States Department of Agriculture (USDA), Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Administration (OSHA) safety, health, environmental and other regulations Investigate customer quality issues, develop and implement corrective actions Oversee all aspects of inventory management to ensure financial and customer requirements are met Applying the principles of Lean, optimize internal logistics standard work to create and sustain just in time and in the right sequence materials management practices Determine par levels and order quantities based on customer specifications, menus and vendor lead time to minimize inventory warehousing and maximize cash flow Ensure compliance of product specifications and food safety Lead product cost management best practices and root cause any variance of usage to billed costs in order to implement counter measures Manage personnel to maintain proper inventory, ordering, receiving, storage and requisition processes Track product usage and yields in relation to ordering requirements and solve discrepancies and variances to standard Oversee the inventory and reporting processes Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations Knowledge, Skills and Experience Bachelor's degree or equivalent experience required In addition, five to seven years directly related operational experience required Thorough understanding of inventory management, warehouse management and material handling More than three years supervisory experience strongly preferred Knowledge of Demand Planning and Vendor Management Knowledge of lean manufacturing and supply chain management Proven success in implementation of redesigned processes, leading change and role models positive behaviors as well as change agent skills in a complex and fast paced environment Experience in managing a manpower planning and scheduling tool (i.e. VPS) Established ability to identify the vision and produces goals with realistic plans to achieve them Ability to interact with employees, customers and vendors at all levels Proficient in computer skills including Microsoft Excel and PowerPoint Experience in SAP MM a plus Excellent analytical and conceptual skills Excellent communication and interpersonal skills necessary to provide leadership LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Job Title: Lean-Continuous Improvement Manager - SFO Hub
Job Location: San Francisco-USA-94128
Work Location Type: On-Site
Salary Range: $105 476.25 About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023, 2024, and 2025, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Position Summary As the Lean Continuous Improvement Manager at our San Francisco Hub Customer Service Center (CSC), you will be the driving force behind operational excellence, supporting our partnership with United Airlines. In this influential role, you will lead the implementation and continuous enhancement of lean manufacturing principles working closely with cross-functional teams, you will identify opportunities for improvement, streamline processes, and foster a culture of innovation, efficiency, and accountability across the operation. You will play a pivotal role in aligning local performance with regional and corporate standards, coaching teams on lean methodologies, and ensuring our operational goals are met or exceeded in the areas of quality, productivity, service, and cost. This position directly supports the CSC General Manager in achieving key performance targets and delivering world-class service to our airline partners. Location: Our Customer Operations Center near SFO International Airport Schedule: We service United Airlines and run a 24/7 Operations. Must have flexibility with work schedules. How You'll Make an Impact Lean Production Implement and drive continuous improvement across CSC in close coordination with management staff Implement LSG Production System for CSC in line with corporate and regional policies Ability to teach the principals of lean and other process improvements and provide training as required within area of CSC (for example, Kaizen events) Support CSC in the implementation of Regional Operational Excellence Strategy, guidelines, and policies Support CSC management teams to achieve business targets (KPI's) Define continuous improvement targets together with the management staff and report performance against set operational objectives Analyze cost reduction potential; Accountable for settling and delivering budget results related to productivity/process improvements Report on KPIs for quality, productivity costs, and service delivery Ensure communication and know-how sharing processes between CSCs in the country/region Leadership Identify and train CSC departmental management and core employees on production system methodology and lean principles What We Look For in a Candidate Bachelor's degree, preferably in Industrial/Process Engineering or equivalent experience 5-7 years of experience leading lean implementation in manufacturing or similar fast-paced environments (e.g., automotive, food production) Effective workshop facilitator skills required; experience in leading teams, driving change and delivering results Knowledge of lean concepts Proven track record in Lean manufacturing and success in implementation of redesigned processes Six Sigma Black Belt, Green Belt or Lean Master Certification preferred Knowledge of Total Quality Management and Change Management experience is preferred Strong analytical and problem solving skills Sound delegation skills accompanied with effective ability for follow-up Proficient with windows based software Excellent communication skills (verbal and written); ability to effectively interact with all levels of the organization Compensation: In addition to our base salary, this position is eligible to participate in our annual incentive plan targeted at 10% of base salary. Benefits: We offer a comprehensive benefits package that start Day 1. There is no waiting period. LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Job Title: Senior Operations Manager
Job Location: San Francisco-USA-94128
Work Location Type: On-Site
Salary Range: $125 000.00 About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023, 2024, and 2025 we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Position Summary We are seeking a dynamic and experienced Senior Operations Manager to lead our daily shift operations, ensuring seamless coordination across departments, optimal on-time performance, and consistent client engagement. This key leadership role is critical to the success of our Customer Service Center (CSC), overseeing operational and production functions to achieve strategic objectives and deliver best-in-class service. The ideal candidate will bring a background in airline catering, commercial catering, or a related high-volume, time-sensitive industry, and possess a commanding leadership presence, proven people management skills, and a strong focus on operational excellence. This role is a pipeline position for Director-level succession, and requires someone who can balance strategic oversight with hands-on leadership. How You'll Make a Difference Business Strategy, Policies and Tools Execute the implementation of the CSC planning Ensure compliance with the policies provided by CSC and Corporate Managing Business Provide data for the development of an annual business plan and budgeting for the CSC Implement the short -term manufacturing (or operation) planning in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations Oversee the CSC economic and operating performance. Ensure that the CSC is managed and controlled efficiently in line with the company's framework and market requirements. Ensure optimal deployment of human, technical and material resources in the CSC Ensure the ordering of all materials needed at the CSC Ensure that the CSC work methods are in line with the company's standards and customer contracts Initiate Capex requests Initiate and control continuous optimization of processes Ensure the compliance with safety, health, environmental and quality guidelines provided by Corporate and local regula tions and customer requirements Ensure clear communication and close cooperation with all relevant internal and external interfaces What We Look For in a Candidate Bachelor's degree or equivalent experience In addition, five to seven years of experience in related field required (Airline Catering, Hospitality Operations or similar fast-paced customer-driven environment) Experience in managing multiple departments Excellent communication skills both verbal and written Polished presentation and interpersonal skills Good knowledge of Microsoft Office and Windows-based computer application s Experience working in unionized enviornments is a plus In addition to base salary, this position is elibigle to participate in our annual incentive program, targeted at 15$. Beenfits: Start Day 1, no waiting periodl LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Senior Project Manager - (Commercial experience strongly preferred) Job Location: Irving, TX
Are you looking for growth & career advancement opportunities. We are seeking an experienced Project Manager that will be based in our Irving, TX corporate office.
Excellent Room for growth.Great salary + full benefits.Amazing work culture.
About usLSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose StatementThe Project Manager (Commercial) takes charge of overseeing all aspects of Commercial projects. This role involves developing comprehensive project execution plans, resolving challenges in planning and implementation, monitoring progress and budgets, and leading projects from initiation to successful completion across the commercial organization and its departments. This positions support the Commercial team in managing assigned projects but will be reporting in the EPMO business unit.
Main AccountabilitiesProject Management• Drive the planning, execution, and successful delivery of Commercial projects, including but not limited to large tender projects, ensuring adherence to project timelines and budgets.• Implementing enterprise project management structure across all ongoing and new commercial projects, while proactively contributing to the coordination and content readiness of each project.• Serve as the trusted point of contact to provide on time updates and status of assigned projects.• Drive the content development process by coordinating with bid leads and subject matter experts (SMEs), ensuring timely delivery of compelling, accurate and client aligned commercial material• Collaborate closely with Key Account Managers and sales leads to ensure full alignment of project content, timing, and messaging with client expectations• Define and manage project scope, objectives, and deliverables in close collaboration with relevant sales leaders and key stakeholders, aligning initiatives with strategic business goals.• Lead Commercial project deliverables, fostering proactive engagement and responsiveness from all stakeholders.• Develop and maintain comprehensive project plans, timelines, and budgets, ensuring deliverables meet quality standards.• Anticipate, identify, and mitigate project risks, issues, and dependencies through innovative problem-solving and strategic action.• Monitor and report on project performance, providing clear, actionable updates to stakeholders and senior management.• Lead the development, management, and reporting of project financials, ensuring fiscal discipline and transparency across the commercial domain.• Facilitate seamless communication and collaboration across cross-functional teams and third-party vendors to achieve defined project objectives.• Partner with Subject Matter Experts to ensure all project documentation is accurate, up-to-date, and comprehensive.• Plan, track, manage, and report on the full lifecycle of assigned Commercial projects, driving accountability and results.• Deliver consistent status updates to customers, sponsors, stakeholders, and executives, fostering alignment and informed decision-making.• Conduct and document lessons learned from completed projects, leveraging insights to enhance future initiatives within the portfolio.• Actively contribute to PMO standardization efforts, enhancing Commercial projects efficiency and strategic alignment across the organization.• Promote, communicate & implement Enterprise PMO toolkit (methodologies, processes) across all Commercial Projects.• Support RFP proposal development and related for new and existing bid renewals including content design, formatting and storytelling components.
Knowledge, Skills and Experience• Bachelor's degree in project management or related field required with focus on Commercial Operations• Deep knowledge in Commercial domain preferably in an airline or food catering business.• Seven to Ten years of direct work experience in commercial project management required• Project management certification (PMI or PMP) strongly desired but not mandatory• Knowledge of both theoretical and practical aspects of project management• Proven experience in strategic planning, as well as people, risk and change management• Proficient in project management techniques, tools / software and MS Office• Familiarity with sales enablement and proposal software/tools (e.g., Salesforce, SharePoint, PowerPoint, Adobe PDF tools) is a plus.• Multi-disciplinary experience (RFP, RFQ, Bidding proposals, documentation, Commercial operations)• Excellent communication and presentation skills, ability to interact at senior levels• This position is based out of Sky Chefs HQ in Irving, Tx and is not eligible for remote participation.
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
