Job Title: Facility Maintenance Supervisor
Job Location: Tampa-USA-33614
Work Location Type: On-Site
Salary Range: $50,643.00 - 63,000.00
Responsible for supervising day-to-day maintenance activities within the airline catering facility, ensuring timely repairs, preventive maintenance, and compliance with safety and operational standards. Acts as the first point of contact for technical issues and coordinates with vendors and internal teams to minimize downtime and maintain facility reliability.
Main Accountabilities•Supervise and schedule maintenance technicians for daily tasks and preventive maintenance.
•Respond to equipment and facility breakdowns promptly to minimize operational disruption.
•Ensure compliance with safety and regulatory requirements during all maintenance activities.
•Maintain accurate records of maintenance activities and report to Facility Maintenance Manager.
•Coordinate with vendors for specialized repairs and monitor service quality.
•Strong technical knowledge of facility systems (HVAC, electrical, plumbing).
•High School diploma or GED
•3+ years' experience supervising maintenance teams in industrial or food production environments.
•Familiarity with safety and compliance standards.
•Ability to manage priorities and respond quickly to operational needs.
•Proficiency in maintenance management systems. MaintainX and Procure a plus.
SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Read LessJob Title: Sous Chef-High Volume Commercial Production
Job Location: Portland-USA-97218
Work Location Type: On-Site
Salary Range: $65,491.77 - 75,000.00
We are seeking a dynamic and detail-oriented Sous Chef - Cold Food to join our Portland operations team. In this role, you will lead the cold kitchen, driving the preparation and presentation of high-quality airline meals that meet strict company standards, menu specifications, and production timelines.
As a key culinary leader, you will oversee all cold food production while collaborating closely with the hot kitchen to ensure seamless operations across the facility. You will play a critical role in delivering exceptional food quality, maintaining consistency at scale, and ensuring compliance with food safety and hygiene standards.
This position requires a hands-on leader who can balance operational execution with team supervision-guiding kitchen staff, maintaining high culinary standards, and stepping in to support hot kitchen operations when needed. If you thrive in a fast-paced, high-volume environment and are passionate about quality, precision, and teamwork, this is an exciting opportunity to make a meaningful impact.
Location: near Portland International Airport
Benefits: No waiting period, eligible as of Day 1.
Main AccountabilitiesFood Production
Executes and supervises food production activities, e.g. proper cleaning, cutting, marinating, seasoning, cooking of food items etc. Assumes responsibilities of Executive Chef when he/she not available ie. Vacation, off-days, menu presentation to customers, etc. Supervise, coordinate and control kitchen helpers in food storage (e.g. maintaining tidiness, following the first in - first out principle) Conducts, coordinates and supervises inventories Monitors material consumption and orders required food and equipment on a daily basis to satisfy the daily production plan Participates in the development of food products and menus as needed for menu presentations Must be aware of content in catering manuals; conducts updates when necessary Executes countermeasures in the production in case of customer complaints Supports training of kitchen helpersCold Food Department
Leads all culinary activities in the cold kitchen, including preparation and production of cold food items such as vinaigrettes, dressings, sauces, desserts, marinades, sandwiches, and salads. Ensures the quality and integrity of all components used for plating (freshness, expiration dates, and proper ingredient usage). Prepares and oversees production to ensure all cold food items meet quality, presentation, and specification standards. Establishes and signs off on Gold Standard presentations prior to production and plating. Ensures proper portion control using approved tools (portion scoops, scales) and prohibits improper equipment usage. Maintains direct communication with the hot kitchen to address production shortages, overages, and operational adjustments in real time. Oversees the final quality and presentation of all completed menu items. Ensures all menu specifications are accurate, up to date, and properly communicated to the production team. Identifies, addresses, and escalates culinary discrepancies requiring change notices (e.g., incorrect photos, unit of measure errors, plating inconsistencies, missing ingredients). Serves as the primary point of contact for all cold kitchen-related culinary questions during daily production.Quality
Maintains and monitors hygiene, health and safety standards and monitors that Hazard Analysis and Critical Control Point (HACCP) regulations are adhered to Maintains and monitors quality, conducts quality control checks according to HACCP regulations Conducts quality checks of goods received Monitors and ensures compliance with recipe specificationsLeadership
Ensure that the area of responsibility is properly organized, staffed and directed Guide, motivate and develop the subordinate employees within the Human Resources Policy Make the company's values and management principles live in the department(s) Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing
SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Read LessJob Title: Production Sous Chef - Airline Catering
Job Location: Baltimore-USA-21240
Work Location Type: On-Site
Salary Range: $60,000.00 - 74,000.00
About us
LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose StatementThis culinary leader is responsible for the preparation of high quality airline meals in accordance with company standards, menu specifications and production schedules. He/she is also responsible for overseeing kitchen helpers in the preparation of meals, while meeting required safety, hygiene and quality standards.
Main AccountabilitiesFood Production
Executes and supervises food production activities, e.g. proper cleaning, cutting, marinating, seasoning, cooking of food items etc. Assumes responsibilities of Executive Chef when he/she not available ie. Vacation, off-days, menu presentation to customers, etc. Supervise, coordinate and control kitchen helpers in food storage (e.g. maintaining tidiness, following the first in - first out principle) Conducts, coordinates and supervises inventories Monitors material consumption and orders required food and equipment on a daily basis to satisfy the daily production plan Participates in the development of food products and menus as needed for menu presentations Must be aware of content in catering manuals; conducts updates when necessary Executes countermeasures in the production in case of customer complaints Supports training of kitchen helpersQuality
Maintains and monitors hygiene, health and safety standards and monitors that Hazard Analysis and Critical Control Point (HACCP) regulations are adhered to Maintains and monitors quality, conducts quality control checks according to HACCP regulations Conducts quality checks of goods received Monitors and ensures compliance with recipe specificationsLeadership
Ensure that the area of responsibility is properly organized, staffed and directed Guide, motivate and develop the subordinate employees within the Human Resources Policy Make the company's values and management principles live in the department(s) Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean ManufacturingLSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Read LessJob Title: Senior Manager Safety Training & Program Development
Job Location: Irving-USA-75039
Work Location Type: Hybrid
Salary Range: $110 000.00
The Senior Manager, Safety Training & Program Development is responsible for designing, scaling, and continuously improving comprehensive safety training programs across all Customer Service Centers (CSCs). This role ensures the development of standardized, high-impact training curricula, manuals, and learning systems that equip employees with the knowledge, skills, and behaviors required to perform work safely and effectively.
This leader owns the end-to-end lifecycle of safety training-from needs analysis and instructional design to deployment, governance, and effectiveness measurement-while ensuring alignment between operational practices, safety manuals, and training delivery. The role also serves as the central authority for safety training standardization and manual governance, driving consistency, compliance, and operational excellence across the network.
Location: SkyChefs HQ, Irving, TX
Work Type- Hybrid
Travel- 50%
Knowledge, Skills and Experience Main AccountabilitiesTraining Strategy & Program Development
Develop and execute an enterprise-wide safety training strategy aligned to operational risk, regulatory requirements, and CSC business priorities Lead the design and development of scalable, competency-based training programs, including instructor-led, digital, and blended learning solutions Build standardized training curricula, including structured learning paths, certification programs, and role-based training frameworks Translate operational procedures and safety requirements into clear, effective training content, manuals, and job aids Design onboarding, recurrent, and advanced training programs that reinforce safety culture and ensure knowledge retention Establish training design standards, templates, and governance to ensure consistency across all CSCsStandardization & Deployment Across CSCs
Ensure consistent and standardized delivery of training programs across all CSCs through facilitator guides, certification processes, and train-the-trainer models Partner with Operations, Safety, and HR teams to ensure seamless execution and adoption of training programs at the station level Establish governance for training delivery, including compliance tracking, instructor qualification, and quality assurance Drive alignment between training execution and operational expectations to eliminate variability across locationsSafety Manual Governance & Alignment
Own the development, maintenance, and revision control of the Ramp Safety Management System (RSMS) Manual and Safety Management Guide Ensure alignment between safety manuals, SOPs, and all training materials to eliminate gaps between documented procedures and field execution Lead the integration of procedural updates into training content, ensuring employees are trained on the most current standards Partner with Safety, Operations, and Training teams to validate accuracy and completeness of all procedural documentation Establish and manage a structured review and continuous improvement cycle for all safety manuals and training content Lead change management efforts related to manual and procedural updates, including communication, training rollout, and adoption tracking Monitor and audit alignment between manuals, training programs, and operational practices through RSOs, audits, and performance data Drive enterprise-wide standardization of procedures and training to prevent procedural drift and ensure compliance Support safety investigations and corrective actions by incorporating learnings into both manuals and training programs
SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Read LessJob Title: Food Operations Supervisor
Job Location: Anchorage-USA-99502
Work Location Type: On-Site
Salary Range: $65,491.77 - 81,864.70
About us
LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for three consecutive years 2023, 2024, and 2025 we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Position SummaryThe Food Production Supervisor leads a high performing team in a fast paced catering environment, providing clear direction, coaching, and daily motivation to ensure operational excellence. This role oversees the accurate and timely preparation and assembly of in flight meals while maintaining strict compliance with all food safety and regulatory standards, including HACCP, OSHA, and USDA requirements. The supervisor drives continuous improvement by enhancing processes, promoting a strong safety culture, and ensuring all products meet the company's quality expectations. Additionally, this position manages labor scheduling, productivity, and cost efficiency, while hosting daily team meetings to align staff, reinforce performance goals, and foster a collaborative, supportive work environment.
Why You'll Love Working Here • Medical, Dental, and Vision coverage starting Day 1
• Employer paid life insurance and AD&D benefits
• 401(k) with company match
• Paid vacation, sick time, and holidays
• Tuition reimbursement
• Free meals and parking
• Membership with American Airlines Credit Union
• Real opportunities for career growth within a global organization
What We're Looking For Proven Leadership Experience: 2+ years as a supervisor in food production, manufacturing, distribution, or meal prep facilities. Hands-On Management Style: Comfortable being on the floor, directly engaging with staff, and resolving issues in real time. Ability to develop and lead others to obtain desired results & achieve productivity goals Operational Expertise: Skilled in scheduling, inventory management, labor planning, and production flow. Industry Knowledge: Experience in airline catering, meal kit production, or large-scale food operations strongly preferred. Regulatory Awareness: Familiarity with HACCP, OSHA, USDA, FDA, and allergen control protocols. Union Experience: Prior experience supervising in a unionized environment is a plus. A Passion for Excellence: A commitment to safety, quality, and operational efficiency in everything you do.
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Read LessJob Title: Supervisor Operations - Cold Food
Job Location: Dallas-USA-75261
Work Location Type: On-Site
Salary Range: $56,949.36 - 59,000.00
About us
Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation's leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job - it's an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America's first, foremost, and finest and take your career to new heights.
Role Purpose Statement
The Cold Food Operations Supervisor plays a key role in leading daily production and team performance within a high-volume, time-sensitive environment. This position ensures that cold food preparation, packaging, and delivery meet quality, safety, and customer standards while maintaining compliance with all regulatory and company procedures. The supervisor is responsible for coordinating staff, monitoring workflow, resolving operational issues, and supporting cross-functional collaboration with logistics, culinary, and inventory teams. Strong leadership, attention to detail, and a hands-on approach are essential to success in this role.
Supervisors must be able to rotate between shifts and support coverage as needed, including weekends and holidays. Reliability, adaptability, and a commitment to maintaining service excellence during peak periods are essential.
Compensation & Benefits
Competitive Pay Medical, Dental, Vision - starts Day 1 401(k) with Company Match Paid Time Off, Sick Leave & Holidays Tuition Reimbursement - support for professional development Free Parking & Daily Meals Main AccountabilitiesSupervisor Responsibility
Ensure that the area of responsibility is properly organized, staffed and directed and that all delivery times are being met timely Conduct daily work group meetings Schedule and control staff to meet labour productivity and overtime targets Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.) Document and follow up on all department processes in order to implement improvements Ensure on-time and accurate production and/or catering of all flights Monitor and ensure compliance with all safety regulations Other duties as deemed necessaryLeadership
Guide, motivate and develop staff within the Human Resources policies Make the company's values and management principles live in the department(s) Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions in case of deviations Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems Knowledge, Skills and Experience Associates/Bachelor's degree or equivalent experience In addition, one to three years of supervisory experience in a high volume, manufacturing, food production and restaurant or catering environment or equivalent experience Must have strong and effective leadership and communication skills and the ability to successfully manage a staff of 20+ hourly employees Ability to work in a refrigerated environment Candidate must be comfortable with all levels of employees and have the ability to drive positive program change. Ability to give negative and positive feedback to employees on a daily basis Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations Excellent verbal, written and organizational skills required along with the ability to multi-task Good knowledge of Microsoft Office and Windows-based computer applicationsLSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Read LessJob Title: Account Supervisor (Airline Catering)
Job Location: Sacramento-USA-95837
Work Location Type: On-Site
Salary Range: $66,000.00 - 73,000.00
About us
Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation's leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job - it's an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America's first, foremost, and finest and take your career to new heights.
Role Purpose StatementAs an Account Supervisor, you will serve as the primary liaison between our airline partners and internal operations teams, ensuring alignment of expectations and the delivery of high quality, customized in flight catering services.
In this role, you will oversee day to day operational coordination, respond to client needs, and maintain clear, consistent communication with internal stakeholders. You will be responsible for ensuring seamless service execution, managing contract compliance, and driving customer satisfaction while proactively identifying opportunities for operational improvements and business growth.
This position also requires strong attention to budget management, performance monitoring, and adherence to our rigorous standards for quality, safety, and efficiency.
The ideal candidate brings experience in food production, airline operations, or catering, along with hands on involvement in customer facing operations, service delivery, or project management. Exceptional communication skills and the ability to build strong, collaborative relationships are essential.
Main AccountabilitiesCustomer Account Relationship Management
• Build trusted relationships with assigned airline partners
• Act as the daily liaison between customers and operations teams
• Communicate proactively, anticipate needs, and follow through consistently
• Ensure accurate billing, provisioning, and customer specific inventory levels
• Support on time departures by coordinating catering plans and last minute changes
• Track and maintain equipment and product pars tied to airline standards
• Monitor quality scores, flight attendant feedback, and service data
• Partner with Quality and Operations teams to maintain food safety and compliance
• Coordinate airline audits and service evaluations, ensuring timely responses
• Support menu presentations and special projects alongside the Executive Chef
This role is about relationships and execution not sales quotas.
A Day in the Life
No two days are exactly the same but here's what success typically looks like:
• Start the day reviewing service performance, quality scores, and upcoming flight needs
• Connect with airline partners to confirm expectations and address questions early
• Walk the operation, partnering with production and quality teams to ensure alignment
• Adjust plans in real time if flight schedules or customer needs change
• Track inventory levels, equipment availability, and billing accuracy
• Coordinate with Quality on audits, feedback trends, or service improvements
• End the day knowing flights went out on time and relationships stayed strong
You'll be visible, collaborative, and deeply connected to the operation.
Knowledge, Skills and Experience • Bachelor's degree or equivalent experienceSkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Read LessJob Title: Account Supervisor - Airline Catering
Job Location: Austin-USA-78719
Work Location Type: On-Site
Salary Range: $60,000.00 - 71,000.00
LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Position OverviewThe Account Supervisor is a central force connecting the kitchen/Customer Service Center (CSC) with our airline partners, driving smooth communication, flawless coordination, and exceptional service delivery. In this high-impact role, you'll tackle performance challenges head on, respond quickly to customer needs, and champion collaboration across internal teams to keep operations running at peak efficiency.
As an Account Supervisor, you play a pivotal role in elevating service excellence, strengthening customer account relationships, and contributing directly to the ongoing success of our airline partnerships.
In addition, the Account Supervisor leads a team of six warehouse employees, in collaboration with the Account Management team, to oversee daily execution, workflow efficiency, and adherence to operational standards.
Work location: Sky Chefs International Airport Work schedule: Monday-Friday day hours, however must be flexible to work outside of standard business hours including nights, weekends, and holidays as business needs dictate
Compensation & Benefits
Competitive Base Salary + Annual Incentive Plan Medical, Dental, Vision - starts Day 1 401(k) with Company Match Paid Time Off, Sick Leave & Holidays Tuition Reimbursement - support for professional development Free Parking & Daily Meals What You'll DoAccount & Customer Operations
Act as primary point of contact between kitchen/CSC, airline partners, and Key Account Manager Maintain customer specifications, measurement systems, and service requirements across departments Ensure accurate billing, provisioning, and management of customer specific inventory and par levels Support on time flight departures in accordance with catering and airline guidelines Coordinate airline CSC evaluations; distribute feedback and ensure timely responses Track quality scores, flight attendant feedback, and delay data; maintain related databases Support special customer projects and airline cycle changes Assist Executive Chef with menu presentations and chef tables as neededCompliance & Quality
Monitor compliance with customer specifications, safety requirements, and regulatory standards (FDA, HACCP, GQS) Ensure adherence to airline safety expectations and internal operating procedures Coordinate with Quality Management to address findings and corrective actionsTeam Oversight & Development
Guide, coach, and develop employees in alignment with local leadership and customer account requirements Reinforce company values, safety practices, and quality standards Support company initiatives including Lean Manufacturing, Employee Safety, HACCP, and Global Quality StandardsFinancial & Operational Management
Monitor inventory accuracy, equipment counts, and cost controls Support budget planning and expense management; initiate corrective actions for variancesScope & Impact
Direct oversight of frontline employees (including warehouse staff, where applicable) Operational impact on airline customer satisfaction, service reliability, and regulatory compliance High cross functional interaction with Operations, Quality, Culinary, and Account Management What We Look for in a Candidate Bachelor's degree in Business Administration, Hospitality, Operations Management, or a related field; equivalent professional experience may be considered in lieu of a degree. 3+ years of customer service experience, with a strong preference for direct account management responsibilities. Demonstrated ability to manage client relationships, address service issues, and act as the main point of contact to ensure customer satisfaction and retention. Language skills: Bilingual is preferred to support effective communication with the team but not required Experience in large-scale, diverse, operations-focused environments preferred. Demonstrated ability to influence and drive outcomes without direct authority. Strong presentation, communication, training, and interpersonal skills. Demonstrated knowledge of product and labor cost drivers, with a track record of analyzing and managing cost variances. Proficient in Microsoft Office Suite and other Windows-based applications.Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Read LessJob Title: Account Supervisor - Airline Catering
Job Location: Austin-USA-78719
Work Location Type: On-Site
Salary Range: $60,000.00 - 71,000.00
LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Position OverviewThe Account Supervisor is a central force connecting the kitchen/Customer Service Center (CSC) with our airline partners, driving smooth communication, flawless coordination, and exceptional service delivery. In this high-impact role, you'll tackle performance challenges head on, respond quickly to customer needs, and champion collaboration across internal teams to keep operations running at peak efficiency.
As an Account Supervisor, you play a pivotal role in elevating service excellence, strengthening customer account relationships, and contributing directly to the ongoing success of our airline partnerships.
In addition, the Account Supervisor leads a team of six warehouse employees, in collaboration with the Account Management team, to oversee daily execution, workflow efficiency, and adherence to operational standards.
Work location: Sky Chefs International Airport Work schedule: Monday-Friday day hours, however must be flexible to work outside of standard business hours including nights, weekends, and holidays as business needs dictate
Compensation & Benefits
Competitive Base Salary + Annual Incentive Plan Medical, Dental, Vision - starts Day 1 401(k) with Company Match Paid Time Off, Sick Leave & Holidays Tuition Reimbursement - support for professional development Free Parking & Daily Meals What You'll DoAccount & Customer Operations
Act as primary point of contact between kitchen/CSC, airline partners, and Key Account Manager Maintain customer specifications, measurement systems, and service requirements across departments Ensure accurate billing, provisioning, and management of customer specific inventory and par levels Support on time flight departures in accordance with catering and airline guidelines Coordinate airline CSC evaluations; distribute feedback and ensure timely responses Track quality scores, flight attendant feedback, and delay data; maintain related databases Support special customer projects and airline cycle changes Assist Executive Chef with menu presentations and chef tables as neededCompliance & Quality
Monitor compliance with customer specifications, safety requirements, and regulatory standards (FDA, HACCP, GQS) Ensure adherence to airline safety expectations and internal operating procedures Coordinate with Quality Management to address findings and corrective actionsTeam Oversight & Development
Guide, coach, and develop employees in alignment with local leadership and customer account requirements Reinforce company values, safety practices, and quality standards Support company initiatives including Lean Manufacturing, Employee Safety, HACCP, and Global Quality StandardsFinancial & Operational Management
Monitor inventory accuracy, equipment counts, and cost controls Support budget planning and expense management; initiate corrective actions for variancesScope & Impact
Direct oversight of frontline employees (including warehouse staff, where applicable) Operational impact on airline customer satisfaction, service reliability, and regulatory compliance High cross functional interaction with Operations, Quality, Culinary, and Account Management What We Look for in a Candidate Bachelor's degree in Business Administration, Hospitality, Operations Management, or a related field; equivalent professional experience may be considered in lieu of a degree. 3+ years of customer service experience, with a strong preference for direct account management responsibilities. Demonstrated ability to manage client relationships, address service issues, and act as the main point of contact to ensure customer satisfaction and retention. Language skills: Bilingual is preferred to support effective communication with the team but not required Experience in large-scale, diverse, operations-focused environments preferred. Demonstrated ability to influence and drive outcomes without direct authority. Strong presentation, communication, training, and interpersonal skills. Demonstrated knowledge of product and labor cost drivers, with a track record of analyzing and managing cost variances. Proficient in Microsoft Office Suite and other Windows-based applications.Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Read LessJob Title: Account Supervisor - Airline Catering
Job Location: Austin-USA-78719
Work Location Type: On-Site
Salary Range: $60,000.00 - 71,000.00
LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Position OverviewThe Account Supervisor is a central force connecting the kitchen/Customer Service Center (CSC) with our airline partners, driving smooth communication, flawless coordination, and exceptional service delivery. In this high-impact role, you'll tackle performance challenges head on, respond quickly to customer needs, and champion collaboration across internal teams to keep operations running at peak efficiency.
As an Account Supervisor, you play a pivotal role in elevating service excellence, strengthening customer account relationships, and contributing directly to the ongoing success of our airline partnerships.
In addition, the Account Supervisor leads a team of six warehouse employees, in collaboration with the Account Management team, to oversee daily execution, workflow efficiency, and adherence to operational standards.
Work location: Sky Chefs International Airport Work schedule: Monday-Friday day hours, however must be flexible to work outside of standard business hours including nights, weekends, and holidays as business needs dictate
Compensation & Benefits
Competitive Base Salary + Annual Incentive Plan Medical, Dental, Vision - starts Day 1 401(k) with Company Match Paid Time Off, Sick Leave & Holidays Tuition Reimbursement - support for professional development Free Parking & Daily Meals What You'll DoAccount & Customer Operations
Act as primary point of contact between kitchen/CSC, airline partners, and Key Account Manager Maintain customer specifications, measurement systems, and service requirements across departments Ensure accurate billing, provisioning, and management of customer specific inventory and par levels Support on time flight departures in accordance with catering and airline guidelines Coordinate airline CSC evaluations; distribute feedback and ensure timely responses Track quality scores, flight attendant feedback, and delay data; maintain related databases Support special customer projects and airline cycle changes Assist Executive Chef with menu presentations and chef tables as neededCompliance & Quality
Monitor compliance with customer specifications, safety requirements, and regulatory standards (FDA, HACCP, GQS) Ensure adherence to airline safety expectations and internal operating procedures Coordinate with Quality Management to address findings and corrective actionsTeam Oversight & Development
Guide, coach, and develop employees in alignment with local leadership and customer account requirements Reinforce company values, safety practices, and quality standards Support company initiatives including Lean Manufacturing, Employee Safety, HACCP, and Global Quality StandardsFinancial & Operational Management
Monitor inventory accuracy, equipment counts, and cost controls Support budget planning and expense management; initiate corrective actions for variancesScope & Impact
Direct oversight of frontline employees (including warehouse staff, where applicable) Operational impact on airline customer satisfaction, service reliability, and regulatory compliance High cross functional interaction with Operations, Quality, Culinary, and Account Management What We Look for in a Candidate Bachelor's degree in Business Administration, Hospitality, Operations Management, or a related field; equivalent professional experience may be considered in lieu of a degree. 3+ years of customer service experience, with a strong preference for direct account management responsibilities. Demonstrated ability to manage client relationships, address service issues, and act as the main point of contact to ensure customer satisfaction and retention. Language skills: Bilingual is preferred to support effective communication with the team but not required Experience in large-scale, diverse, operations-focused environments preferred. Demonstrated ability to influence and drive outcomes without direct authority. Strong presentation, communication, training, and interpersonal skills. Demonstrated knowledge of product and labor cost drivers, with a track record of analyzing and managing cost variances. Proficient in Microsoft Office Suite and other Windows-based applications.Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Read Less