Job DescriptionJob DescriptionWe are seeking a highly motivated and experienced Call Center Lead for our Business Development Center (BDC) team. This role is responsible for overseeing day-to-day operations, driving performance metrics, and ensuring a high level of customer service and lead conversion. The ideal candidate has strong leadership skills, experience in high-volume call environments, and a passion for team development and results.Responsibilities: Supervise, coach, and lead a team of BDC representatives to achieve performance goals in outbound and inbound call handling, lead generation, appointment setting, and customer follow-upMonitor and analyze call center metrics (e.g., call volume, conversion rates, hold times, call quality) and provide performance reports to upper management.Develop and implement call scripts, training materials, and best practices to improve
customer engagement and sales effectivenessCoordinate with sales and service departments to ensure proper handoff and follow-through on appointments and leadsHandle escalated customer concerns with professionalism and a solutions-focused approachMaintain and improve customer satisfaction through excellent service and effective communicationRecruit, onboard, and train new team members to maintain high team performance.Use CRM systems and phone software (e.g., VinSolutions, Elead, CallSource, etc.) to track customer interactions and lead progressQualifications:1 year in a supervisory or management role is preferred Strong leadership, coaching, and team development skillsExcellent communication, organization, and multitasking abilitiesExperience with automotive dealership CRM systems is highly preferredAbility to analyze data and implement strategies for performance improvementCustomer-first mindset with the ability to manage a fast-paced, goal-oriented environmentWant to be considered for this opening immediately? Candidates already registered with us, please send an updated resume to interviews@lpcpersonnel.com and reference the job title. If you are not already registered, please apply by clicking the "Apply Now" button.#zr
Job DescriptionJob DescriptionWe are seeking a highly motivated and experienced Call Center Lead for our Business Development Center (BDC) team. This role is responsible for overseeing day-to-day operations, driving performance metrics, and ensuring a high level of customer service and lead conversion. The ideal candidate has strong leadership skills, experience in high-volume call environments, and a passion for team development and results.Responsibilities: Supervise, coach, and lead a team of BDC representatives to achieve performance goals in outbound and inbound call handling, lead generation, appointment setting, and customer follow-upMonitor and analyze call center metrics (e.g., call volume, conversion rates, hold times, call quality) and provide performance reports to upper management.Develop and implement call scripts, training materials, and best practices to improve
customer engagement and sales effectivenessCoordinate with sales and service departments to ensure proper handoff and follow-through on appointments and leadsHandle escalated customer concerns with professionalism and a solutions-focused approachMaintain and improve customer satisfaction through excellent service and effective communicationRecruit, onboard, and train new team members to maintain high team performance.Use CRM systems and phone software (e.g., VinSolutions, Elead, CallSource, etc.) to track customer interactions and lead progressQualifications:1 year in a supervisory or management role is preferred Strong leadership, coaching, and team development skillsExcellent communication, organization, and multitasking abilitiesExperience with automotive dealership CRM systems is highly preferredAbility to analyze data and implement strategies for performance improvementCustomer-first mindset with the ability to manage a fast-paced, goal-oriented environmentWant to be considered for this opening immediately? Candidates already registered with us, please send an updated resume to interviews@lpcpersonnel.com and reference the job title. If you are not already registered, please apply by clicking the "Apply Now" button.#zr
Job DescriptionJob Description***Please feel free to contact our office for immediate consideration or additional details: 713-680-9898***Customer Service Representative – Manufacturing/ProductionJob Responsibilities:Deliver exceptional customer service through clear and effective verbal and written communication, helping customers identify solutions and achieve desired outcomes.Provide accurate pricing and quotes in accordance with company guidelines to support sales and customer needs.Enter and manage customer orders, packaging quotes, and sample requests using the MACOLA system.Oversee assigned house accounts, ensuring consistent communication and timely follow-up on quotes, inquiries, orders, and related tasks.Collaborate closely with outside sales reps, internal departments (production, administration), vendors, and customers on project coordination, pricing, technical specs, and deadlines.Resolve shipping inquiries, returns, credits, and payment issues by working with the appropriate departments.Coordinate with production supervisors to prioritize and expedite urgent (“HOT”) orders efficiently.Utilize strong email and computer skills to manage day-to-day customer interactions and data entry.Qualifications:Strong problem-solving skills and the ability to think quickly under pressure.Self-motivated with the ability to work independently and manage multiple tasks effectively.Experience in manufacturing, packaging, or construction industries preferred.Comfortable with math, measurements, dimensional analysis, and weight variations.Demonstrated customer focus and ability to manage a variety of customer relationships.Highly organized with a strong emphasis on accuracy and prioritization.Want to be considered for this opening immediately? Candidates already registered with us, please send an updated resume to interviews@lpcpersonnel.com and reference the job title. If you are not already registered, please apply by clicking the "Apply Now" button.
Job DescriptionJob DescriptionDo you take pride in delivering exceptional service with attention to detail and professionalism?We are seeking a dedicated Customer Service Representative who is bilingual in English and Spanish to support our commitment to operational excellence and outstanding customer care. In this role, you will be an integral part of a dynamic and collaborative team, ensuring every customer interaction reflects our high standards of service.Responsibilities:Respond to customer inquiries via phone, email, or chat in a prompt, courteous, and professional mannerResolve customer concerns with empathy, efficiency, and a solutions-oriented approachProvide accurate information regarding products, services, and company policiesThoroughly document all customer interactions and feedback to assist in ongoing process improvementsCollaborate with internal departments to ensure customer needs are effectively metQualifications:High school diploma or equivalent required; additional education is highly regarded.Excellent verbal and written communication skillsProficiency with Microsoft Office Suite (Word, Excel, Outlook)Strong organizational skills with the ability to manage multiple priorities simultaneouslyA positive, professional attitude and a genuine commitment to delivering exceptional customer experiencesBilingual in English and Spanish Want to be considered for this opening immediately? Candidates already registered with us, please send an updated resume to interviews@lpcpersonnel.com and reference the job title. If you are not already registered, please apply by clicking the "Apply Now" button.
