Enhanced Shelter Case Manager
Posted on: 06/09/2026
Location: Georgetown Village - 1020 S Myrtle St, Seattle, WA 98108
Hours: Monday- Friday 8:00AM-4:30PM
Reports To: Supportive Services Manager
Pay Range: $29.20- $34.61 hourly
Position Type: Non-exempt, unionized position (OPEIU 8).
The Case Manager is responsible for securing permanent housing for people who were formerly experiencing homelessness, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, information and referral assistance, and coordination of community-building activities.
Responsibilities:
Build effective relationships with clients.Provide information and referrals to clients, including through distribution of written material.Maintain updated information tools for client use in accessing community resources. Formally and informally assess clients as to current level of functioning and social service needs.Offer case management for assigned clients. Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.Coordinate with local agencies to provide services that meet the needs of LIHI clients. Work collaboratively with Shelter Operations and Supportive Services staff to increase stability of clients.Organize and facilitate community events for residents to build community.Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for clients.Initiate and encourage client involvement in community-building activities, such as community meetings, meals, and support groups.Contribute to the development of a community that values cultural diversity. Participate in staff meetings and case conferencing. Report regularly to the Supportive Services Manager on programmatic issues.Maintain records of activities of clients with case management reporting- digitally and hard copy written documentation per policy.Complete other records and reports appropriate to the position as directed.Assist with preparation of spreadsheets, correspondence and reports as related to the Shelter programs.Participate in public policy advocacy efforts including recruiting clients to attend public meetings and testify at hearings.Helping establish community contacts.Foster a clean and safe environment.Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues). Engage with assigned training and comply with training deadlines.Utilize Personal Protective Equipment (PPE) and follow PPE protocols.Other duties as assigned.Minimum Qualifications:
Associate Degree in Social Work or related field with 3 years of experience with people experiencing homelessness, mental health, substance abuse. Able to read, write and speak in English, with excellent writing skills.Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports. Flexibility to work evenings.Knowledge of referral resources.Two years of case documentation experience.Background in case management, advocacy, or related career.Preferred Qualification:
Experience providing services to low-income and/or people experiencing homelessness. Bachelor Degree in Social Work or related field.CPR/First Aid certification.Physical Requirements for this position can be found here.
Other Requirements:
Must have access to reliable transportation. Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance.Must be able to pass a driving record check.Must pass criminal background checks and drug screening.Benefits for this position (pro-rated for part time employees)
Generous vacation and sick leave10 paid holidays and 1 floating holidayEmployer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)Employer-Paid Life and AD&D Insurance 401k offered for unionized employees (through OPEIU8)403b offered for non-union employeesEmployee Assistance ProgramTravel Assistance ProgramAflac offered for all employees.About us:
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive. #hp
Supportive Services Manager
Posted on: 5/27/2026
Location: Tacoma and Olympia
Hours: Full time, 40 hours per week, 8:00am-4:30pm Monday-Friday
Reports To: Senior Supportive Services Manager
Pay Range: $32.56-36.06 per hour
Position Type: Non-exempt, non-union position.
The Low Income Housing Institute (LIHI) develops and operates housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing justice. Currently LIHI employs case managers who work with the homeless population at several of LIHI’s Permanent Supportive Housing properties. This position will supervise and lead case managers throughout King County.
Description:
This position will assist the Director of Supportive Services with “systems integration” – translating management and grant goals/priorities into practice standards and coordinating such changes agency-wide. The Manager actively provides collaborative monitoring and support to case managers of Permanent Supportive Housing with policies and protocols. The Manager ensures that all applicable LIHI properties receive and sustain Supportive Services grant opportunities. The Supportive Services Manager oversees the financial and record-keeping side of the grant-making process and works closely with program staff and senior leaders to ensure accurate financial reporting and procedural compliance on all grants, including governmental grants and FSC Medicaid billing.
The person in this position may interact with all levels of the organization to include
Housing Management Leadership teamArea manager teams: including Program Coordinators, Property Managers, Housing Assistants, and/or Resident ManagersGrant writers, fund developers and LIHI financeCommunity Engagement & Advocacy Manager and our Chief Strategy OfficerFunders – including Housing and Urban Development (HUD) representatives, King County (and potentially other counties), City of Seattle, as well as intermediaries such as Housing Authorities, Coordinated Entry representatives, Safe Harbors/HMIS etc.Responsibilities:
Staff support, training and supervision
Hire, conduct orientation and train Case Managers at five to six Permanent Supportive Housing sites. Provides consultation, guidance and support to case managers in assigned case management teams; Provide first level guidance and assistance to case managers. Directly supervise up to 10 Supportive Service staff at an assigned portfolio of properties.Provide support to Supportive Services and Property Management staff to work collaboratively for successful resident outcomes.Pursue progressive employee evaluation and development.Participate in program evaluation, and best practice development, including input from residents, Housing Management staff, other staff and volunteers. Oversee, maintain and review case management records for quality assurance, training and data management purposes. Conduct staff meetings on a weekly or bi-weekly basis. Engage in direct-resident support as needed/requested, which may include some short term crisis intervention, case-management, info-referral, and/or back-up assistance with property management tasks.Offer case management and service planning for selected residents, either referred by building management as at risk of eviction, or self-identified. Conducts regular site visits to multiple properties to provide clarification, supervision and guidance. Coordinate and/or conduct periodic audits of Supportive Services at various sites, including weekly/monthly file and data input reviews. Facilitates one-on-one staff meetings to work on goals, growth, training, and guidance on specific cases, and overall case management performance.Administrative Tasks
Manage administrative support tasks, to possibly include scheduling/calendaring, light event coordination, quarterly/annual internal auditing tasks, and general file clean-up and organization, possibly including electronic file storage.Manage supportive services data base to ensure accuracy, staff compliance and billing of services. Experience with HMIS a plus. Collaborate with diverse people from across LIHI - effectively listen, reflect, and mediate, problem-solve.Work with LIHI’s leadership and finance and supportive services staff to ensure an accurate, timely and efficient process for the entire grant life cycle from proposal to close. This entails collaboration with supportive services, finance, development and property management staff, reviewing and/or producing relevant reports, monitoring and post-award management. Other duties as assigned.
Qualifications:
Bachelor degree required in social work or related field. MSW preferred. Experience in case management and/or resident support services and has experience in a supervisory and management role. Background in case-management, resident advocacy, or related career is required. Background in grant management highly desired. Background in “housing-specific” case-management highly desired. Knowledge of local social service resources.Demonstrated experience working with homeless individuals/families; able to speak about the wide range of related needs and issues; familiarity with the micro/macro barriers they encounter before and after becoming transitionally or permanently housed.Demonstrated leadership and supervision of supportive services staffExperience working with confidential information, files and electronic files along with maintaining complete confidentially is requiredFamiliarity with property management is highly desirable, especially property-management that is focused around serving low-income residents. Excellent computer and technology skills and aptitude for administrative responsibilities such as preparing budgets, reports, invoices. Aptitude for conducting research and reporting data. Must pass drug screening test, criminal background checks and motor vehicle/driving checks. Must have valid Washington Driver License. Must have reliable personal transportation.Other Requirements:
Physical Requirements for this position can be found here.
Benefits for this position (pro-rated for part time employees)
Generous vacation and sick leave10 paid holidays and 1 floating holidayEmployer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)Employer-Paid Life and AD&D Insurance 401k offered for unionized employees (through OPEIU8)403b offered for non-union employeesEmployee Assistance ProgramTravel Assistance ProgramAflac offered for all employees.About us:
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.
