Title: Front Desk Coordinator Division: Administration
Reports to: Front Desk Lead Pay Type: Hourly
The key functional responsibility of the Front Desk Coordinator is to manage the first impression of the practice for all patients and guests. As the coordinator for the front desk, this position is usually the first and last interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance. The position ensures efficient patient flow within the practice and maintains a full appointment schedule.
As Front Desk Coordinator, this position is responsible for welcoming all new and existing patients and guests to the practice, managing the check-in and check-out processes of the practice for all patients.
The coordinator will familiarize themselves with the practice’s payment plan policies and communicate all options appropriately to patients at time of service and is responsible for maintaining the reception area in a way that is consistent with the practice’s Core Values.
Front Desk Job Responsibilities:
Greeting and checking in all patients and guests to the practice.
Directing calls, Answering patient questions and scheduling appointments.
Appointment confirmations.
Receiving all incoming mail, phone messages, and email.
Reports to lead on the status of appointment schedule, any patient challenges or complaints, likewise, maintains and documents all patient testimonials.
Verifying patient Insurance within the deadlines required by the practice.
Oversee the Weave messaging system.
Follow up on all fees due at the time of service.
Help to keep the Optometrist(s) on schedule and maintain efficient patient flow.
Competencies:
Demonstrates Our Core Values
As the first point of contact, the Front Desk Coordinator (FD) must consistently display behaviors that align with the core values of the practice.
Hard Work – We show up fully, give our best, and follow through with excellence.
Enthusiasm – We bring positive energy and purpose to our work each day.
Self Drive – We take initiative, solve problems, and make smart decisions independently.
Compassion – We lead with empathy and kindness, always showing others that we truly care.
Communication Skills
Must be able to effectively communicate with our patients the practice brand and all our products and services. Communicating in a manner by which the individual understands technical terminology in layman language is essential.
Sales Skills
Expected to possess a high degree of influential sales skills, but not in the traditional sense. Communicating the practice/doctor’s stories and then gaining commitment is the primary focus. The ability to effectively communicate the practice mission and services is required.
Frequent Interaction with Others
Must demonstrate the ability to manage multiple interruptions on a continual basis, always maintaining friendly interactions with team members, patients and guests of the practice.
Customer Orientation
Should be patient focused and display a desire to work within the practice’s core values to deliver exceptional customer service.
Team Player
Exhibits the ability to work well within the team environment, supporting all members of the team in delivering on the patient experience.
Detail Orientation
Must have the ability to maintain a high level of detail orientation despite frequent interruptions. Accuracy and diligence regarding patient records, scheduling and file maintenance is required.
Pace of the Environment
Must be able to work at a fast pace. Effectively handling multiple tasks at one time, focusing on patient flow and experience.
Job Type: Full-time Optical Lab Assistant
Location: Pooler
Schedule: Monday–Friday with occasional Saturdays as needed
We are looking for a dependable, detail-oriented Optical Lab Assistant. This position plays an important role in helping ensure glasses are processed accurately and efficiently while supporting the overall workflow of the optical department. The ideal candidate is organized, works well in a fast-paced environment, and has strong communication and teamwork skills.
ResponsibilitiesAssist with ordering, tracking, and processing ophthalmic lenses and eyewearInspect lenses and completed eyewear for accuracy and qualityVerify prescriptions, lens options, coatings, and frame detailsPerform frame adjustments, minor repairs, and troubleshootingCommunicate with optical staff and labs regarding orders and remakesMaintain organized inventory of lenses, frames, and lab suppliesHelp manage incoming and outgoing shipmentsEnsure workstations and lab areas remain clean and organizedSupport optical team with patient eyewear needs when necessaryFollow office procedures and maintain attention to detail in all tasksQualificationsOptical experience preferred, but willing to train the right candidateStrong attention to detail and organizational skillsAbility to multitask in a fast-paced environmentPositive attitude and strong teamwork skillsReliable attendance and professional communicationBasic computer skills requiredExperience with optical software or EHR systems is a plusPreferred TraitsSelf-motivatedFast learnerStrong problem-solving skillsAbility to work independently and with a teamComfortable adapting to changing prioritiesTitle: Optometric Technician (Technician) Division: Clinical
Reports to: Lead Optometric Technician Pay Type: Hourly
The role of the Optometric Technician is to provide technical support to patients, Optometrist(s) and Optician(s). This includes patient work-up, pretesting, tonometry, and performing the appropriate professional services to patients.
As the functional liaison between patient and Optometrist, the Technician is the primary person in charge of informing the OD of any and all imperative information before the patient is examined.
Because our mission is to improve people's lives through better vision and eye health, a deep working knowledge of all pretesting equipment is required. The ability to effectively communicate to patients and the optometrist(s) is of utmost importance.
Optometric Technician Job Responsibilities:
Demonstrates expert ability in communicating with patients the purpose of each test and its importance to their eye health
Operation and maintenance of all pretesting equipment including but not limited to:
Lensometer
Auto-refractor / keratometer
Non-contact tonometer
Auto-field perimeter
Keystone visual skills
Visual acuity test
Pupilometer
Retinal imaging device (Optomap)
Visual Field
Optical Coherence Tomography (OCT)
Stock and maintain all exam rooms with all necessary supplies
Perform I&R and contact lens instruction, answering patient questions regarding contact lenses.
Tracks and orders supply inventory (alcohol pads, eye drops, FI strips, etc.) as appropriate.
Competencies:
Demonstrates Our Core Values
As the liaison between the patient and the Optometrist, the Optometric Technician must consistently display behaviors that align with the core values of the practice.
Hard work - Going the extra mile for our patients and team.
Enthusiasm - Working with energy and a purpose.
Self Drive - Making independent decisions and being a problem solver.
Compassion - Letting patients and fellow team members know we care.
Communication Skills
Effectively communicate with our patients around all our pre and special testing. Communicating in a manner by which the patient understands technical terminology in their layman language is essential.
Technical Abilities
Accurately measure and record all patient information. Attention to detail relative to all testing and results is imperative.
Pace of the Environment
Must be able to work at a fast pace. Effectively handling multiple tasks and patients at one time, while focusing on the individual patient experience.
Consistency of Work
Requires consistent repetition of several technical tasks. A displayed comfort level and accuracy of accomplishing tasks and testing of this nature is required.
Team Player
As the patient liaison to the Optometrist, the Optometric Technician must exhibit the ability to work well within the team environment, supporting all aspects of the practice and delivering on the patient experience.
Title: Optical Sales Division: Optical
Reports to: Optical Expert (Lead) Pay Type: Hourly
Our Optical Sales Associates play an important role in helping our patients see and feel their best. We’re looking for a motivated, compassionate individual who enjoys connecting with people and is eager to learn.
Delivering an exceptional purchasing experience for the patient is paramount. Our optical team focuses on creating a welcoming, supportive experience for every patient. From learning how to guide patients through frame and lens options to understanding insurance benefits and product details, this position is ideal for someone who thrives in a people focused, fast-paced environment.
We believe great patient care starts with great teamwork. The Optical Sales Associate works closely with our doctors and fellow team members to ensure each handoff is smooth and every patient leaves confident in their eyewear choice.
Job Responsibilities:
Assist patients with frame selection with an eye towards multiple pair sales
Measure and complete full ordering process for patients
Handle all minor repairs and frame adjustments
Place all eyewear orders and work with the lab for appropriate delivery
Communicate to patients delivery expectations according to the practices dispensing policies
Manage all warranty replacements for patients and product returns to vendors
Dispense eyewear to patients with a focus on delivering an exceptional customer experience
Demonstrates a working knowledge of insurance benefits and the ability to communicate said benefits to patients
Competencies:
Demonstrates Our Core Values
As the liaison between the patient and the Optometrist, the Optical Sales Associate must consistently display behaviors that align with the core values of the practice.
Hard work - We show up fully, give our best, and follow through with excellence.
Enthusiasm - Working with energy and a purpose.
Self Drive - We take initiative, solve problems, and make smart decisions independently.
Compassion - We lead with empathy and kindness, always showing others that we truly care.
Sales Skills
We’re looking for someone with a positive attitude and enthusiasm for helping patients find the right eyewear solutions. While previous sales experience is helpful, we can train the right person who enjoys connecting with others and is eager to learn how to confidently share the benefits of our products.
Customer Orientation
Delivering an outstanding patient experience is at the heart of what we do. We value team members who take pride in providing caring, attentive service and are motivated to make every patient feel valued and supported.
Communication Skills
Strong communication is key in this role. We can teach the product details-what matters most is a friendly, clear, and patient approach when explaining options and helping patients feel comfortable and informed.
Technical Abilities
Attention to detail and a willingness to learn are essential. We’ll provide hands-on training for measuring, recording, and checking eyewear to ensure accuracy and quality for every patient.
Pace of the Environment
Our optical setting moves quickly, and we value team members who can stay focused, flexible, and upbeat in a busy environment. With training and teamwork, you’ll learn how to balance multiple patients while maintaining great service.
Frequent Interaction with Others
This role involves constant interaction with patients, teammates, and guests-perfect for someone who enjoys connecting with people. A positive, cooperative attitude and willingness to learn make all the difference.
