POSITION SUMMARY Performs general receptionist, clerical and telephone answering services at the main switchboard/information center in the Alumni Campus Center (ACC). ESSENTIAL FUNCTIONS Essential Functions Statement(s) Given that the College is a diocesan Catholic college, will carry out your functions of your position in support of the College's Catholic Identity, mission and in support of Church teachings. Provides directions or information as requested by persons visiting the information desk or dialing the main college telephone number. Takes appropriate action when notified of weather-related alerts while monitoring the storm radio. Distributes incoming calls to appropriate college offices and student rooms. Monitors College 911 telephone system. Contacts on-call Physical Plant staff concerning maintenance-related problems, including alarms monitored from the fire alarm board. Contacts telephone repair service when necessary. Accepts, signs and notifies faculty, staff and students of deliveries. Contacts Health Center or other emergency personnel when personal injuries are reported. Takes messages for individuals attending meetings being held in the ACC. Greets visitors to Alumni Campus Center and provides direction to various campus locations. Provides directory assistance to callers and visitors. Monitors computerized access control system for other campus building and alerts security officers when violations occur. Enters, maintains, and updates data for the access control system, as well as the Security reporting system. Serves as communication link for Security, Health Center, Student Life, and Physical Plant via a two-way radio system. Performs administrative and clerical tasks for Campus Safety and Security. Supports the mission and vision of the College and respects the College's Catholic tradition. Performs related duties as assigned. POSITION QUALIFICATIONS Competency Statement(s) Accuracy - Ability to perform work accurately and thoroughly. Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. Communication, Oral - Ability to communicate effectively with others using the spoken word. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Empathetic - Ability to appreciate and be sensitive to the feelings of others. Friendly - Ability to exhibit a cheerful demeanor toward others. Honesty/Integrity - Ability to be truthful and be seen as credible in the workplace. Interpersonal - Ability to get along well with a variety of personalities and individuals. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous. Reliability - The trait of being dependable and trustworthy. Education: High School Graduate or General Education Degree (GED). Experience: Minimum of two years of responsible clerical experience involving public contact. SKILLS
Read Less
