At Lone Star Communications, we believe work should be more than a job, it should be an investment in your future. As an employee-owned company, every team member shares our collective success.
Job Purpose:
The Technician is responsible for the installation and some diagnostics programming of all systems on any assigned project, including wiring, device and headend installation, testing, labeling, and correction of deficiencies. The Technician, together with all other employees, has the responsibility to ensure completion of all projects. In the absence of the Lead Technician on a project, the Technician will lead weekly “toolbox” safety meetings, assign Installers, and always keep all assigned personnel properly utilized. All duties of Installer are additional duties of the Technician, and other duties will be as assigned.
Duties and Responsibilities
· Install wire, devices, head ends, etc. as required by project.
· Test and label all wire and devices installed on all projects assigned.
· Correct deficiencies in all systems during installation.
· Maintain as-built drawings on Bluebeam and record updates daily to keep information current.
· Lead weekly “toolbox” safety meetings and record meeting reports in the project events tab within Q360.
· Assign installers and actively keep assigned personnel on task throughout the project.
· Utilize Q360 “events tab” to send in daily updates and track progress and delays on the project.
· Report worked hours daily, in the Q360 app as required by current company policy.
· Approve work hours for all assigned contract workers daily.
· Follow all company processes and procedures in accordance with the LSC Quality Management system to ensure that a quality product is maintained and delivered within the predetermined time and cost
· Attending required internal company meetings such as safety, departmental, scheduled daily and weekly meetings.
· All employees are required to actively participate in the LSC Safety Program.
· Be the forerunner in assuring customer satisfaction by meeting customer’s expectations while containing scope and cost creep.
· Other duties as assigned.
Qualifications
· Must have a working knowledge in at least one or more of the following:
o Communications Systems (PA/Intercom, local sound)
o Fire Alarm
o Security
o Door Access
o Nurse Call
· Minimum of 3 years’ electronics or industry related experience
Education Requirements
· High School Diploma or GED, or on the job training may substitute as equivalent
Skills
· Ability to read, write, and understand the English language.
· Ability to comprehend and learn instruction manuals and submittals.
· Understanding electronics theory, by training certificate or on the job experience.
· Ability to read and understand schematics and blueprints as required.
· Have intermediate computer skills including the ability to use email and spreadsheet applications (Excel, word, PDF editor, Q360)
· Ability to understand and adhere to company policies and processes.
· Willingness to learn by taking classes outside of company time to increase knowledge to advance your career in areas such as computers, electronics or sprinklers.
Company DescriptionLone Star Communications is one of the fastest-growing systems integration and communications technology providers in the United States. We have grown by 300% in the last three years.
Our focus on compassion, selflessness, integrity, and customer experience is unparalleled – and has led to numerous awards including Top 100 Places to Work (2016) from the Dallas Morning News.
We value A+ Candidates that support a culture that is built on trust, communication, and collaboration. We require strong, self-reliant leadership capable of working a rapidly evolving and growing team environment. All candidates must be focused on providing solutions and are passionate about making a difference for our customers.
We are committed to our employees. A+ Candidates will receive competitive salaries and benefits to grow in their position.
Company DescriptionLone Star Communications is one of the fastest-growing systems integration and communications technology providers in the United States. We have grown by 300% in the last three years.\r\n\r\nOur focus on compassion, selflessness, integrity, and customer experience is unparalleled – and has led to numerous awards including Top 100 Places to Work (2016) from the Dallas Morning News.\r\n\r\nWe value A+ Candidates that support a culture that is built on trust, communication, and collaboration. We require strong, self-reliant leadership capable of working a rapidly evolving and growing team environment. All candidates must be focused on providing solutions and are passionate about making a difference for our customers.\r\n\r\nWe are committed to our employees. A+ Candidates will receive competitive salaries and benefits to grow in their position. Read LessAt Lone Star Communications, we believe work should be more than a job, it should be an investment in your future. As an employee-owned company, every team member shares in our collective success.
Job Purpose:
The Education Sales Executive will be responsible for the promotion of Rauland Education products in the assigned territory of Lone Star Communications. The Education Sales Executive will devote full time and energy and to the best of their ability develop a deep customer base.
Duties and Responsibilities
· Secure project contracts in line with sales and profit obligations
· Maintain a liaison relationship with owner/customer/user throughout the installation period and to assure maximum coordination.
· Develop and maintain relationships with relevant personnel and decision makers at school districts in your market.
· Collect and prepare site information, pics, to Engineering team for the development of a sales quote.
· Prepare weekly sales and bid reports.
· Acquire and maintain thorough knowledge of all relevant equipment and systems.
· Maintain the ability to perform demonstrations of all products within the Education Sales Executive’s market.
· Assist in the collection of money owed as a result of Education Sales Executive’s sales.
· Follow all company processes and procedures in accordance with the LSC Quality Management system to ensure that a quality product is maintained and delivered within the predetermined time and cost
· Attending required internal company meetings such as safety, departmental, scheduled daily and weekly meetings.
· All employees are required to actively participate in the LSC Safety Program.
· Be the forerunner in assuring customer satisfaction by meeting customer’s expectations while containing scope and cost creep.
· Other duties as assigned.
Secondary Duties and Responsibilities:
· Assist in Sales and Marketing initiative as required.
· Excellent organizational, problem solving, and follow-up skills.
· Proficient Knowledge in Outlook, Word, Excel, PowerPoint
· Knowledge of Education/IT/Healthcare industry a plus
· Professional appearance
· Ability to travel on a regular basis.
Requirements
· Bachelor’s Degree with minimum of 3 years office related experience, or
· Associate degree from an accredited college with 2 years working experience, or on the job training may substitute as equivalent
· Minimum of 3-5 years sales and/or customer service experience
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are Executive of the knowledge, skill, and/or ability required.
· Customer oriented interpersonal skills
· Willingness to attend training sessions provided by the company.
· Willingness to take on-line and in-person training to continually improve personal and professional skills.
· Language: Ability to read, analyze, and interpret general business periodicals. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the public. Ability to speak well on the phone.
· Technological Competence: Ability to research multiple mediums for new products and technologies; thorough product knowledge; comprehensive understanding of NFPA 72 and 101 Code, Arkansas Fire Code, NEC 90; working knowledge of Microsoft Office Suite and 360.
· Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and invoices.
· Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.
· Personal Competencies: Integrity, outstanding communication and people skills, technological aptitude, orientation to details and organization, quick learner, team player, and “service provider” mentality.
Company DescriptionLone Star Communications is one of the fastest-growing systems integration and communications technology providers in the United States. We have grown by 300% in the last three years.
Our focus on compassion, selflessness, integrity, and customer experience is unparalleled – and has led to numerous awards including Top 100 Places to Work (2016) from the Dallas Morning News.
We value A+ Candidates that support a culture that is built on trust, communication, and collaboration. We require strong, self-reliant leadership capable of working a rapidly evolving and growing team environment. All candidates must be focused on providing solutions and are passionate about making a difference for our customers.
We are committed to our employees. A+ Candidates will receive competitive salaries and benefits to grow in their position.
Company DescriptionLone Star Communications is one of the fastest-growing systems integration and communications technology providers in the United States. We have grown by 300% in the last three years.\r\n\r\nOur focus on compassion, selflessness, integrity, and customer experience is unparalleled – and has led to numerous awards including Top 100 Places to Work (2016) from the Dallas Morning News.\r\n\r\nWe value A+ Candidates that support a culture that is built on trust, communication, and collaboration. We require strong, self-reliant leadership capable of working a rapidly evolving and growing team environment. All candidates must be focused on providing solutions and are passionate about making a difference for our customers.\r\n\r\nWe are committed to our employees. A+ Candidates will receive competitive salaries and benefits to grow in their position. Read LessAt Lone Star Communications, we believe work should be more than a job, it should be an investment in your future. As an employee-owned company, every team member shares our collective success.
Job Purpose:
The Sales Support Specialist-HC plays a critical role in supporting and strengthening relationships across Lone Star Communications’ healthcare client base. This position serves as a primary day-to-day contact for assigned accounts, ensuring consistent communication, high quality service execution, and seamless coordination across internal teams.
This is a client-facing role focused on relationship management, operational execution, and growth enablement; working closely with the sales, service, and operations teams to deliver exceptional customer experience.
Duties and Responsibilities
· Follow all company processes and procedures in accordance with the LSC Quality Management system to ensure that a quality product is maintained and delivered within the predetermined time and cost
· Attending required internal company meetings such as safety, departmental, scheduled daily and weekly meetings.
· All employees are required to actively participate in the LSC Safety Program.
· Be the forerunner in assuring customer satisfaction by meeting customer’s expectations while containing scope and cost creep.
· Other duties as assigned.
SALES AND CUSTOMER SUPPORT
· Handle inbound and outbound customer calls regarding products, services, pricing, delivery, and order status
· Assess customer needs and recommend renewals, upgrades, and new solutions
· Provide product education and support to customers
· Coordinate troubleshooting basic technical or service-related issues.
CLIENT RELATIONSHIP MANAGEMENT:
· Serve as a liaison and coordinate contacts for assigned healthcare clients
· Maintain consistent communication through regular outreach and follow-up
· Build strong relationships with stakeholders and decision-makers
· Ensure client needs are addressed promptly and effectively
ACCOUNT COORDINATION & EXECUTION
· Coordinate across internal teams to ensure accurate and timely execution
· Track ongoing client activity including installations and upgrades
· Maintain visibility into account timelines, deliverables, and milestones
· Process customer orders, including order entry, review, and tracking
· Support billing reconciliation and prepare account-related documentation for clients
REPORTING & ADMINISTRATION
· Maintain accurate and up-to-date Q360 records
· Track account interactions and project progress
· Create, process, and maintain reports for assigned clients
· Support reporting and internal account planning
· Assist with credit requests and invoice coordination
· Accountable for contractor prequalification updates and renewals
OPPORTUNITY IDENTIFICATION & GROWTH SUPPORT
· Identify opportunities for additional products and services within existing accounts
· Gather insight into client needs and market activity
· Provide feedback on customer satisfaction and improvement opportunities
· Partner with senior sales team members to support growth initiatives
CRM & PROCESS MANAGEMENT
· Maintain accurate and up-to-date CRM records
· Track account interactions and project progress
· Support reporting and internal account planning
ISSUE RESOLUTION & CUSTOMER EXPERIENCE
· Proactively identify and resolve customer issues
· Escalate delays or problem areas and recommend solutions
· Collaborate internally to ensure high-quality service delivery
· Maintain a consistent, positive client experience
Qualifications
Required:
· High School Diploma or equivalent
· 2-5 years in customer service, sales support, account coordination, or client-facing support roles
Preferred:
· Experience in healthcare technology or related industries preferred
Additional Requirements
· Ability to travel locally within the region
· Occasional travel to other Lone Star regions
· Valid driver’s license and reliable transportation
Education Requirements
· High School Diploma or GED, with a minimum of 3 years office related experience, OR
· Associate degree from an accredited college with 2 years working experience, or on the job training may substitute as equivalent
Skills
· Strong communication and interpersonal skills
· Highly organized with strong attention to detail
· Ability to manage multiple priorities effectively
· Customer-focused and proactive problem-solving mindset
· Experience with CRM systems
· Proficiency in Microsoft Office Suite
· Understand and adhere to company policies and applicable laws
Company DescriptionLone Star Communications is one of the fastest-growing systems integration and communications technology providers in the United States. We have grown by 300% in the last three years.
Our focus on compassion, selflessness, integrity, and customer experience is unparalleled – and has led to numerous awards including Top 100 Places to Work (2016) from the Dallas Morning News.
We value A+ Candidates that support a culture that is built on trust, communication, and collaboration. We require strong, self-reliant leadership capable of working a rapidly evolving and growing team environment. All candidates must be focused on providing solutions and are passionate about making a difference for our customers.
We are committed to our employees. A+ Candidates will receive competitive salaries and benefits to grow in their position.
Company DescriptionLone Star Communications is one of the fastest-growing systems integration and communications technology providers in the United States. We have grown by 300% in the last three years.\r\n\r\nOur focus on compassion, selflessness, integrity, and customer experience is unparalleled – and has led to numerous awards including Top 100 Places to Work (2016) from the Dallas Morning News.\r\n\r\nWe value A+ Candidates that support a culture that is built on trust, communication, and collaboration. We require strong, self-reliant leadership capable of working a rapidly evolving and growing team environment. All candidates must be focused on providing solutions and are passionate about making a difference for our customers.\r\n\r\nWe are committed to our employees. A+ Candidates will receive competitive salaries and benefits to grow in their position. Read Less