About the role
As a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.
The impact you can have
In this role, you'll have the opportunity to:
Be a representative of the brand and model personalized customer experience behaviors.
Assist store leaders with onboarding and developing an effective, highly engaged team.
Support an inclusive store environment for associates where everyone feels welcome and engaged.
Uphold the highest visual and operational standards while keeping the focus on the customer.
Use tools to drive a customer-focused team environment and profitable business.
Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
Build productive relationships by sharing ideas and supporting the team.
Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
Seamlessly step into the role of manager when needed.
You'll bring to the role
6-months of retail sales experience (preferred)
Management experience (preferred)
Technology proficient and ability to operate a point-of-sale system
Enjoys communicating and coaching
Flexible availability - including evenings, weekends, and holidays
Takes initiative in making thoughtful decisions
Ability to organize, delegate, and prioritize assignments to stay on top of deadlines
Benefits
401(k) plan
Merchandise discounts plus eligibility for discounts at our sister brands
Professional development and opportunities for advancement across our brands
Community impact through our philanthropic partnerships
Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.
Location:
Store 1776-Rice Village-ANN-Houston, TX 77005 Position Type: Regular/Part timeEqual Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected
Position Overview:
Responsibilities will include: Providing exceptional client services, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening and closing the store. The Sales Lead will refer all duties which require managerial experience and/or approval to the Store Manager (e.g. disciplinary action, hiring, and terminating associates).
Primary Responsibilities/Accountabilities:
Embraces our values & sets an example through his/her behaviorsResponsible for compliance with all ANN INC. practices and proceduresAdditional responsibilities as assigned by the Store Manager or Co-ManagerSales Lead Responsibilities
In addition to Sales Associate roles of providing excellence in delivering the Client Experience, the Sales Lead is responsible for supporting the Store Manager and CO-Manager in overseeing the operational functioning of the store including, but not limited to:
Supporting the business strategy & adjusting to effectively reach goalsDriving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities - Assuming the MOD role when Store Manager/Co-Manager is not on the floorUtilizing tools to ensure a client-focused team environmentDriving volume & anticipating clients' needs while communicating store metrics & individual performance to motivate associatesCoaching Associates "in the moment" on client interactions & performance to maximize productivity & capture client opportunitiesPossessing keys to the store, performing opening and closing procedures in the absence of management (e.g., opening/closing registries, opening checklists, bank deposits, filling in, recovery, cleaning, retrieves/send email, review AT Web, accepts/receives shipmentAssuming PIN and signature privileges for register functions requiring approvalUtilizing reports to make effective merchandising decisions & style the store in Division standardsLeveraging tools, assessing and taking action to drive operational excellence through Standard Operating Procedures (SOP's)Ensure optimal coverage and productivity in all areas of the store through scheduling appropriatelyComplete daily tasks to ensure store runs smoothly and meets all ANN INC. standards and guidelinesReports to work as scheduled; records time worked accurately by using ANN INC.'s Time and Attendance system; remains flexible to the needs of the businessEmbraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.'s dress code guidelinesTreats others fairly and with respect, valuing differencesPosition Requirements:
Client Service: Ensures that the client remains the top priority while balancing required tasks and overall store operationsStore Operations and Organization: Ability to organize, delegate, prioritize assignments, and meet deadlinesMerchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.'s guidelinesAccuracy: Ability to handle cash and provide change without error. Ability to prepare nightly deposit as necessary. Captures accurate information for all transactions including signatures, addresses, and original receipt dataCommunication: Communicates effectively with Clients, Members of Management, Business Partners, and Store AssociatesSchedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shiftsPhysical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor, stock room and officeEducational Requirements and Experience:
Minimum Requirements: High School Diploma or GEDMinimum six months Sales Associate experience with ANN INC. or equivalent experience with another retailer in a position of sales associate or higherPart-time or full-time managerial experience preferred
Location:
Store 1303-Plaza America Shopping Ctr-ANN-Reston, VA 20190 Position Type: Regular/Part timeEqual Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected
About the role
As a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.
The impact you can have
In this role, you'll have the opportunity to:
Be a representative of the brand and model personalized customer experience behaviors.
Assist store leaders with onboarding and developing an effective, highly engaged team.
Support an inclusive store environment for associates where everyone feels welcome and engaged.
Uphold the highest visual and operational standards while keeping the focus on the customer.
Use tools to drive a customer-focused team environment and profitable business.
Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
Build productive relationships by sharing ideas and supporting the team.
Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
Seamlessly step into the role of manager when needed.
You'll bring to the role
6-months of retail sales experience (preferred)
Management experience (preferred)
Technology proficient and ability to operate a point-of-sale system
Enjoys communicating and coaching
Flexible availability - including evenings, weekends, and holidays
Takes initiative in making thoughtful decisions
Ability to organize, delegate, and prioritize assignments to stay on top of deadlines
Benefits
401(k) plan
Merchandise discounts plus eligibility for discounts at our sister brands
Professional development and opportunities for advancement across our brands
Community impact through our philanthropic partnerships
Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.
Location:
Store 1307-The Galleria Houston-ANN-Houston, TX 77056 Position Type: Regular/Part timeEqual Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected
