Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
Provide guests with service that anticipates their needs. Guest requests that can not be personally performed by the supervisor are immediately referred to the manager or director.
Job Specific
Ensures hotel security through key controlIn charge of safety and proper use and storage of hazardous chemicalsAdvises manager of rooms requiring repairsWrites work orders for guest room repairsInspects guest rooms to ensure housekeeping standards are achievedTrains housekeeping employees in professional knowledge and skills according to the departmental standardsHousekeeper's Course Outline, Standards and ProceduresMakes sure VIP rooms are provided with appropriate extra amenities and servicesAble to perform all duties and responsibilities of housepersons, room attendants and public spaces attendantsEnsures that employees are committed to all Standards and Procedures and the hotel's mission statementCommunicates constantly with dispatcher to ensure that room status is updated and that priority requests are satisfied as soon as possibleSolves any problems in their assigned area (i.e. valuables left unsecured in guest room; DND lights all day long; etc.)Provides employees an outstanding model of professional conduct, high morale and guest serviceDemonstrates excellent Guest Relations skillsPerforms additional duties and responsibilities as requestedEnsures that employees turn in lost and foundReports any accident that occurs to managerNotifies immediate supervisors promptly and fully of all problems or unusual matters of significanceEnsures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors.Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairsEnsures removal of Room Service trays from hallways and placement in appropriate location in service landingsGreets and interacts with guests in an outstandingly friendly and professional mannerPossesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as neededEncourages a positive attitude among employees and treats guests and fellow employees with courtesy and respectProvides training for employees regarding department policies and procedures, operation of equipment, and daily tasksCoaches, counsels, retrains personnel as needed in order to ensure acceptable performanceCoordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furnitureCounsels employees regarding both positive and negative aspects of their performanceEnsures that lost and found items are turned into SecurityGeneral
Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceComplies with hotel uniform and grooming standardsIs polite, friendly, and helpful to the guests, management, and fellow team membersAttends all appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment, and work areaExecutes emergency procedures in accordance with hotel standardsComplies with safety regulations and proceduresComplies with hotel policies and rulesRecycles whenever possibleRemains current with hotel information and changesQualifications
Previous Housekeeping experience requiredMust have good English skills (read, write and speak)High school diploma preferredMust be able to give direction to HousekeepersMust be able to handle multiple tasks and be able to make appropriate decisions in difficult situationsRequires extensive standing, walking, lifting and bendingAble to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shiftAble to work a flexible schedule, including weekends and holidaysMust be customer-service orientated and have excellent hospitality skillsPhysical Demands
It is required by this position that one will be:
On their feet over 2/3 of the timeWalking over 2/3 of the timeReach with hands and arms under 1/3 of the timeUsing hands to handle, feel or point over 2/3 of the timeStooping, kneeling, crouching, crawling under 1/3 of the timeUsing their listening and communication skills over 2/3 of the time.There are special vision requirements that we ask for and they are:
Close vision (clear vision at 20 inches or less)Distance vision (clear vision at 20 feet or more)Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The wage for this position is $41.44 to $41.44.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Read LessLoews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
Job Specific
Supervises restaurant activities in absence of ManagerControls Reservation Book, accepts reservations and enters them accurately into the recordMaintains guest history files and uses information to enhance repeat guests experienceAssigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal periodMaintains guest records to; record arrival, cover count, seat assignment, turnover, availabilityInspects menus to ensure cleanliness and acceptabilityGreets guests in a polite professional mannerDetermines guest needs, verifies table availability, assigns appropriate table for seatingGuides guests to appropriate tableAssists guests with seating, and presents menuEnsures removal of unnecessary place settings at occupied tablesNotifies server of guest seating, and communicates any special needs or requestsInspects dining room appearance constantly, assigns correction of deficiencies to appropriate team memberMonitors dining room activity, assists Servers and Assistants as needed to ensure performance to standardAssigns post meal side work, inspects dining room and service areas to ensure completion of all tasksOther duties as assignedGeneral
Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow team membersExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards The wage for this position is $25.00 to $25.00.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Read LessLoews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
Cooperates with Valet Services to help control traffic flow. Welcomes guests to the Hotel. Shares accountability with Guest Services for assisting arriving guests. Delivers packages and Faxes. Performs room changes when guest are not present. Maintains the luggage storage areas. Provides Bell Captain with inventory needs. Assist with deliveries when asked. Participates in Organized Arrivals and Bag Pulls when asked.
Essential Functions and Responsibilities
Ensures proper and safe luggage flow in lobbyWelcomes guests to the Hotel Assists all arriving guests with luggage Provides parking information to guestsOpens Hotel entrance door for guestsEscorts guests or provides directions to Front DeskStores luggage for guests when guestrooms are not ready upon arrivalHandles guest inquiries professionally and with the utmost courtesy and accuracyProvides guests with Hotel and surrounding area information and travel directionsSummons taxis for outbound guests and provides information regarding other transportation optionsBecomes familiar with guest names and acknowledges guests by nameMaintains the cleanliness of Hotel front entrance area, immediately picking up any trash or debris, contacting Housekeeping for major cleaning tasksProvide detailed information about hotel facilities and operating hours.Is alert to guests who appear to be intoxicated and intend to drive a vehicle - notifies Security department immediately for assistanceAssists Security in emergency situations when requestedAnswers telephone calls in a professional manner consistent with Loews Hotels Star Service StandardsEnsures that deliveries of Hotel supplies and large cargo are made at the loading dock, NOT through the front doorEstablishes a good working relationship with all Hotel departments, especially Front Desk, Concierge, and ValetInforms Bell Captain when inventory levels decreaseAssist with Group deliveries when askedParticipates in Organized arrivals and Bag Pulls when askedPerforms room changes only when guest are not presentMaintains the cleanliness and organization of the luggage storage areasOther duties as assignedSupportive Functions and Responsibilities
Notifies appropriate individuals fully and completely of all problems and unusual matters of significanceIs polite, friendly, and helpful to guests, management, employeesAttends appropriate hotel meetings and training sessionsPromotes and applies teamwork skills at all timesExecutes emergency standards in accordance with hotel standardsComplies with safety regulations policies and proceduresComplies with hotel and department standards, policies, and rulesRemains current with hotel information and changesMaintains cleanliness and excellent condition of equipment and work areaQualifications
Excellent communication and guest relations skillsExcellent knowledge of local areaMust be able to lift 75 pounds and push a cart weighing up to 150 poundsPosition requires continual bending, lifting, stooping, and pushingAble to work a flexible schedule, including weekends and holidays The wage for this position is $17.89 to $17.89.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Read LessLoews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid BereavementPet Insurance and Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementTeam Member Hotel Rates, other discounts, perks and moreWhat We're Looking For:
A friendly and detail-oriented Room Attendant to maintain the highest standards of cleanliness and guest satisfaction. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.
Who You Are:
A passionate hospitality professional that fosters a welcoming environment for both guests and Team Members.An individual that maintains a keen eye for detail and adopts a proactive mindset.Dedicated to enhancing both the guest and team member experience.Committed to upholding the highest standards of cleanliness.Veterans and military spouses are encouraged to applyWhat You'll Do:
Clean and sanitize assigned guest rooms and bathrooms to hotel standards.Replace linens, amenities, and report any irregularities or maintenance needs (i.e., broken light bulbs, defective equipment, etc.)Report suspicious behavior, lost items, unsecured valuables, and other discrepancies to supervisors.Keep cleaning carts and linen closets organized, ensuring all necessary supplies are stocked and used properly.Attend departmental meetings and demonstrate teamwork by providing coverage in related areas when necessary while performing duties in a timely and efficient mannerBe familiar with hotel facilities, their locations, and operating hours to assist guests with accurate information.Report to work as scheduled, wearing the proper uniform and adhering to personal appearance standards.Maintain professional and friendly guest relations, offering assistance and ensuring guest satisfaction.Maintain a positive attitude and professional conduct at all times.Follow OSHA hotel safety protocols and department procedures regarding emergency situations, chemical use, protective gear, and safe work practices.Comply with all other Housekeeping Department and hotel policies and procedures.Other duties as assigned.Your Experience Includes:
High school diploma or equivalent work experience preferred. Previous experience in a cleaning role preferred.Previous experience in a hotel or resort environment preferred.Basic English skills preferred.Ability to walk, stand, reach and bend.Ability to push, lift, and pull items weighing up to 25lbs repetitively during entire shift.Ability to work a flexible schedule, including weekends and holidays as required. The wage for this position is $29.90 to $29.90.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Read LessLoews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner.
Essential Functions and Responsibilities
Maintains outlet staffing levels so as to provide for optimal performanceRepresents the Director of Food and Beverage in his/her absenceEnsures adherence to departmental and Loews Hotels guidelines, policies and proceduresResponsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory controlPersonally supervises outlet activities to ensure quality production/delivery of product/serviceInteracts with guests frequently to ensure satisfaction and enjoyment of dining experiencePrepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelinesReviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishesCommunicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expectedInterviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standardsFollows New Hire Training and ongoing Star Service Competency program in accordance with hotel policyEvaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve sameCoaches, counsels, retrains employees as needed to ensure superior levels of performanceAttends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotelAttends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activitiesEvaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performanceVisible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room serviceOther duties as assignedSupportive Functions and Responsibilities
Promotes and applies teamwork skill at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, Friendly, and helpful to guests, management and fellow employeesAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsAddresses guests by their names at all timesIs friendly, sincere, and professional to make guest(s) feel importantQualifications
Associate of Science degree or higher in Hospitality or Food Service managementThorough knowledge of all matters related to the proper administration of "up-scale" food service operationsTwo years management experience in hotel or free standing "quality" food service operationCertification as "Food Service Manager" or other as required by State County or Local regulations or ability to obtain such certificationAbility to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteriaEffective management, leadership, organizational and communication skillsAbility to work flexible schedule to include weekends and holidaysAddresses guests by their names at all timesIs friendly, sincere, professional to make guest feel important Salary range for this position, based on experience, is $64,350.00 to $80,000.00. Read LessLoews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
The Minibar Attendant performs all duties associated with minibar including restock, cleaning and servicing of all minibar refrigerators and pantry items.
Job Specific
Inventories guest room refreshment pantries to determine consumption by guestPrepares refreshment pantry charge ticket and forwards to appropriate cashier for billing to guest accountReplenishes refreshment pantry items consumedInspect refreshment pantry contents and maintains freshness of productCleans and maintains refreshment pantry appearance to established standardsRemoves consumed amenity items and/or room service trays from guest roomsCompletes DND/No Service, inventory and in-house guest list paperworkCommunicates discrepancies regarding refreshment pantry usage to captainRestocks and rotates refreshment pantry attendant cart suppliesQualifications
High School diploma or equivalentOne plus years experience as Food Service /Room Service Attendant in quality food service/hotel operationThorough knowledge of quality food service techniques and standardsExceptional guest service attitude and abilitiesAbility to lift, carry, and push carts weighting 35+ poundsAbility to bend and walk for long periods at a timeAbility to work flexible schedule to include weekends and holidays The wage for this position is $30.38 to $30.38.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Read LessLoews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
Rooms Division Internship Program:
Internship students will be immersed in the multi-faceted Rooms Division and our culture of creating enriching experiences at Loews Hotels & Co. From 24/7 guest service to seamless housekeeping, our Rooms Division team plays a critical role in the Heart of the House and Front of the House, delivering memorable hospitality every single day.
Rooms Division Internships are available at the following properties during select semesters in 2024: New York City, Hollywood, Kansas City, and multiple Loews Hotels at Universal Orlando including Loews Royal Pacific, Loews Sapphire Falls, Loews Hard Rock Hotels, Loews Portofino Bay.
Competitive internship pay rate offered. Please discuss location specific details with a member of our Talent Acquisition team during your campus career fair or interviews.
What Will You Learn?
The Loews Hotels & Co Rooms Division internship has 4 enriching components:
Experience working with:
Front Desk, Concierge, VIP Services, and GroupsHousekeeping and LaundryEngineeringRecreationSystems/ standards/reports used within Room DivisionBased on student experience and program requirements, we also offer an insight into management and leadership tasks.Learning plans include:
Guest service standards across different areas including Front Desk, Concierge, VIP TeamOverview of Housekeeping operationsShift opening and closing proceduresOpera and moreUpselling and group standards, management meetings etc.Advanced learning may include exposure to supervisory duties, understanding management reports etc.Value-added internship experiences include immersion in Loews culture by experiencing our organizational programs focused on Team Member Engagement, DEI (Diversity, Equity & Inclusion), and Learning & Development.Mentors will provide:
Helpful professional feedback and support during your experience.Exposure to leadership tasksUnderstanding management reports in Housekeeping and Front OfficeInterns will be responsible for completing their weekly reflections in order to capture their learning and maximize the mentoring experienceWhat You Bring
Students must be currently enrolled in an accredited, US-based college or university, and be in good academic standing, in order to apply for an internship.Positive attitude, strong work ethic and eagerness to learnDesire and ability to work with others collaborativelyExcellent communication skills - both oral and writtenExceptional guest service skillsEffective management, leadership, and organizational skills with a focus on details quality and consistencyAbility to work flexible schedule to include some weekends and holidaysNOTE: If your campus has specific internship requirements (semester dates, projects, hours/week, etc.) please let our Talent Acquisition representative know at the time of our campus visit and/or interview. Open communication about your campus requirements as well as your career goals will help us ensure an enriching and educational internship experience.
The wage for this position is $25.00 to $25.00.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Read LessLoews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
Job Specific
Greets guests in a warm, friendly, and professional mannerFamiliar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency proceduresFamiliar with local dining, shopping, and entertainment offeringsIs completely conversant in all information in the Concierge Fact BookAnswers guest questions about the hotel and local area, researching and providing prompt and professional follow-up informationBecomes familiar with guest names and acknowledges them by nameServes each guest on a one-to-one basis with utmost courtesyPersonalizes all services and anticipates guest requests whenever possibleMakes dining, theater, tour, travel, and other arrangements for hotel guestsAssists guests with transportation needsArranges childcarePresents guest orientation sessions for new arrivalsInspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and musicWorks closely with in-house vendors to satisfy guest entertainment needsConstantly displays outstanding communication and guest relations skillsDemonstrates a professional attitude in all interactions with guests, hotel staff, and vendors - both in face to face discussions and over the telephoneAnswers telephone in accordance with Loews Hotels standardsTakes a proactive role in providing assistance in the hotel lobbyProvides tours of the hotel, displaying extensive familiarity with its history and interior décorMaintains inventory of local maps and brochuresDevelops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and eventsRetrieves guest messages from computerSets up and disassembles the morning and evening concierge serviceConducts Random Guest Survey Calls in accordance with hotel policyOther duties as assignedGeneral
Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards Wage range for this position, based on experience, is $28.00 to $35.00.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Read LessLoews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
To clean all public guest room areas of the hotel as assigned. To promote good public relations.
Essential Functions and Responsibilities
Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standardsConsistently maintains a friendly positive attitude that ensures positive guest experience and giving recognition to returning guests.Follow and adhere to all policies and procedures as set forth by the Housekeeping DepartmentFollows proper etiquette when communicating over the radioRespond, follow and close HotSOS and other requests when assigned to them by the proper usage of Rexx/ radioResponsible for helping room attendants by emptying trash and soiled linen from housekeeping cartsHelp maintain the following areas at all times: public rest rooms, hotel lobby levels, ashtrays , elevators and tracks, ice machine areas, stairwells, building entrance and hallwaysHandle guests with excellent guest relations skillsClean back-of-the-house windows as neededVacuum guest hallways dailyUse proper chemicals when cleaning as described by the department's proceduresAttend all departmental meetings as scheduledPerform all duties in a timely and efficient mannerMaintain linen closets clean, stock and organizeBring trash to compactor at the end of the dayResponsible for washing guest room glassware and delivered to linen closetsResponsible for bringing dirty glassware to housekeeping at the end of the shiftPerform all other duties as directed by management that are consistent with the policies and procedures of the companyNotifies immediate supervisors promptly and fully of all problems or unusual matters of significanceIs polite, friendly, and helpful to the guests, management, and fellow team membersAttends all appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment, and work areaExecutes emergency procedures in accordance with hotel standardsComplies with safety regulations and proceduresComplies with hotel policies and rulesRecycles whenever possibleRemains current with hotel information and changesSupportive Functions and Responsibilities
Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceComplies with hotel uniform and grooming standardsQualifications
Previous experience an assetAble to work as part of a dynamic quality-driven teamBasic English language skillsRequires extensive standing, walking, lifting and bendingAble to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during entire shiftAble to work a flexible schedule, including weekends and holidaysMust be customer-service orientated and have excellent hospitality skillsPhysical Demands
It is required by this position that one will be:
On their feet over 2/3 of the timeWalking over 2/3 of the timeUsing hands to handle, feel or point over 2/3 of the timeStooping, kneeling, crouching, crawling 1/3 of the timeUsing their listening and communication skills 2/3 of the time.Able to push, pull, and carry 150 lbsThere are special vision requirements that we ask for and they are:
Close vision (clear vision at 20 inches or less)Distance vision (clear vision at 20 feet or more)Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)Depth perception (three-dimensional vision, ability to judge distances and spatial relationships) The wage for this position is $29.15 to $29.15.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Read LessLoews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
Job Specific
Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required, presentation and appearanceSets up assigned station with all required supplies, "Mis en Place"Greets guests in a polite professional manner according to Loews standardsSuggestively sells menu items to guests so as to enhance the dining experienceRecords all aspects of guests order accurately and enters guest orders into POS terminalCoordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire mealMonitors preparation of individual courses to ensure proper flowInspects presentation of all food items to ensure that a quality product is delivered to the guests as orderedServes all food and beverage items professionally, according to Loews StandardsMonitors guests at all times, anticipates needs, responds to requests, ensures satisfactionPrepares and presents accurate, complete guest checkCollects monies due and or applies charges to guest account using POS terminalCompletes end of shift revenue report and cash depositPerforms all side work duties as assigned by manager/supervisorOther duties as assignedGeneral
Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow team membersExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsQualifications
High School diploma or equivalentOne + years experience as a Food Server in high volume, upscale Hotel or Restaurant environmentThorough knowledge of food terminology, food service techniques and sanitation standardsExceptional guest service skillsBasic computer skillsAbility to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shiftAbility to work flexible schedule to include weekends and holidays The wage for this position is $16.30 to $16.30.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Read Less