Job Title: Human Resources Manager (Hospitality)
Location: Chicago, IL
Company: Lodge Management Group (LMG)
About LMG:
Lodge Management Group (LMG) is a leading hospitality and nightlife operator in Chicago, known for developing and managing high-volume restaurants, bars, and entertainment venues. Our portfolio includes some of the city’s most recognized concepts, and we pride ourselves on delivering exceptional guest experiences while building strong, people-driven teams.
Position Overview:
We are seeking a hands-on, experienced Human Resources Manager to oversee HR operations across multiple high-volume hospitality venues. This role will be responsible for driving recruitment, employee relations, compliance, and performance management in a fast-paced, late-night environment. The ideal candidate understands the unique challenges of hospitality staffing and thrives in a dynamic, on-the-ground role.
Key Responsibilities:
Lead full-cycle recruiting for front-of-house and back-of-house roles across multiple venuesPartner with operations leadership to support staffing, scheduling strategy, and workforce planningManage employee relations, including conflict resolution, investigations, and disciplinary actionsEnsure compliance with federal, state, and local labor laws (including Illinois wage & hour regulations)Oversee onboarding, I-9 compliance, and employee documentationSupport payroll processes, tip compliance, and timekeeping systemsDevelop and enforce HR policies and procedures tailored to hospitality operationsDrive employee retention initiatives and culture-building effortsConduct training on workplace policies, harassment prevention, and management best practicesMaintain HRIS systems and track key metrics such as turnover, hiring timelines, and labor costs
Qualifications:
5+ years of HR experience, with significant experience in hospitality, nightlife, or restaurant groupsStrong knowledge of Illinois labor laws, wage & hour compliance, and tipped employee regulationsExperience managing HR across multiple locations or high-volume operationsAbility to handle sensitive employee matters with professionalism and discretionStrong interpersonal skills with the ability to work directly with hourly staff and senior leadershipComfortable working in a fast-paced, late-night, and weekend-driven environment when neededExperience with payroll systems, scheduling platforms, and HRIS toolsBilingual (Spanish/English) is a plus
Compensation:
Hourly rate up to $50/hour ($100K), commensurate with experienceOpportunity for additional incentives based on performance
What We Offer:
Health, dental, and vision benefitsPaid time offOpportunity to grow within a leading hospitality groupA fast-paced, team-oriented culture at the center of Chicago’s nightlife scene
LMG is an equal opportunity employer committed to building a diverse and inclusive team.
Read LessAbout Lodge Management Group
Lodge Management Group (LMG) is one of Chicago's premier hospitality companies, proudly operating iconic restaurants, bars, entertainment venues, and special events throughout the city. As a well-established, women-owned company, LMG is committed to delivering exceptional guest experiences through outstanding service, teamwork, and operational excellence.
We are seeking motivated, dependable, and energetic Hospitality Support Staff to join our Front of House team.
Position Summary
The Front of House Hospitality Support Staff plays a vital role in creating an exceptional guest experience by assisting servers, bartenders, hosts, and management. This position ensures the dining room, bar, and guest areas remain clean, organized, fully stocked, and operating efficiently throughout each shift.
Successful candidates are team-oriented, hardworking, and thrive in a fast-paced hospitality environment.
Primary Responsibilities
Guest Service
Greet guests with professionalism and hospitality.Assist guests with directions and general questions.Deliver food and beverages accurately and promptly.Clear, clean, and reset tables efficiently.Maintain a welcoming and clean dining environment.Respond promptly to guest requests.Team Support
Support servers, bartenders, hosts, and managers during service.Refill ice, glassware, napkins, condiments, and service stations.Polish glassware, silverware, and service items.Assist with stocking throughout the shift.Communicate effectively with kitchen and bar staff.Help maintain smooth guest flow during peak business periods.Operations
Complete opening, side work, and closing duties.Maintain cleanliness of dining rooms, bars, patios, entrances, and service stations.Remove trash and recycling as needed.Follow company sanitation and food safety standards.Report maintenance or safety concerns immediately.Assist with private events and special functions.Safety & Compliance
Follow all company policies and standard operating procedures.Maintain compliance with Illinois food safety and liquor laws.Practice safe lifting and proper equipment handling.Immediately report accidents, spills, or guest incidents.Assist in maintaining a safe environment for guests and fellow employees.Qualifications
Previous hospitality experience is preferred but not required.Positive attitude with a strong work ethic.Excellent communication and interpersonal skills.Ability to multitask in a high-volume environment.Dependable, punctual, and professional.Ability to work evenings, weekends, holidays, and special events.Team-oriented with a willingness to assist wherever needed.Physical Requirements
Stand and walk for extended periods.Frequently lift and carry up to 40 pounds.Bend, reach, stoop, and climb stairs as necessary.Work in a fast-paced, high-energy hospitality environment.What We Offer
Competitive hourly wagesFlexible schedulingOpportunities for advancement within LMGComprehensive training and developmentEmployee dining and venue discounts (where applicable)Positive, team-oriented work environmentOpportunity to work for one of Chicago's most respected hospitality companiesWhy Join LMG?
For more than 50 years, Lodge Management Group has been a leader in Chicago's hospitality industry. As a well-established, women-owned company, we are committed to creating memorable guest experiences while investing in the growth and success of our employees. We believe our people are our greatest asset and provide opportunities for career advancement across our diverse portfolio of restaurants, bars, entertainment venues, and special events.
LMG is an Equal Opportunity Employer and is committed to fostering an inclusive workplace where every employee is respected, supported, and given the opportunity to succeed.
Read LessAbout Lodge Management Group
Lodge Management Group (LMG) is one of Chicago's premier hospitality companies, proudly operating iconic restaurants, bars, entertainment venues, and special events throughout the city. As a well-established, women-owned company, LMG is committed to delivering exceptional guest experiences while fostering a culture built on professionalism, teamwork, accountability, and respect.
We are seeking energetic, service-driven Front of House Managers and Supervisors who are passionate about hospitality and committed to operational excellence.
Position Summary
The Front of House Manager/Supervisor is responsible for overseeing the daily operations of the guest-facing areas of the venue, ensuring exceptional customer service, maintaining company standards, leading staff, and supporting financial performance. This role requires strong leadership, attention to detail, and the ability to thrive in a fast-paced hospitality environment.
Primary Responsibilities
Leadership & Team Management
Lead, coach, and motivate FOH staff to deliver exceptional guest service.Supervise hosts, bartenders, servers, food runners, security, and support staff.Conduct pre-shift meetings and communicate daily objectives.Maintain staffing levels and assist with scheduling.Coach employees through performance improvement and accountability.Assist with hiring, onboarding, and training new team members.Foster a positive, professional, and inclusive workplace culture.Guest Experience
Ensure every guest receives outstanding hospitality.Resolve guest concerns promptly and professionally.Build relationships with regular guests and community partners.Monitor guest satisfaction and implement improvements when needed.Maintain a visible management presence throughout each shift.Operations
Oversee opening, shift change, and closing procedures.Ensure compliance with all company SOPs.Maintain cleanliness and organization throughout the venue.Monitor POS accuracy and cash-handling procedures.Ensure all liquor, food safety, and health department regulations are followed.Coordinate with kitchen, bar, entertainment, and security teams to ensure seamless operations.Financial Accountability
Drive sales while controlling labor and operating costs.Monitor daily sales performance and key performance indicators.Assist with inventory controls and loss prevention.Review voids, comps, discounts, and cash reconciliation.Ensure accurate reporting at the end of each shift.Safety & Compliance
Ensure compliance with all local, state, and federal regulations.Maintain a safe environment for guests and employees.Handle emergency situations professionally.Complete incident reports accurately and promptly.Work closely with venue security when necessary.Qualifications
Minimum 2 years of restaurant, bar, nightclub, or hospitality management experience preferred.Strong leadership and communication skills.Excellent guest service skills.Ability to multitask in a fast-paced environment.Knowledge of POS systems and Microsoft Office.Strong organizational and problem-solving abilities.Illinois BASSET certification (or ability to obtain).Food Handler Certification (preferred).Ability to work nights, weekends, holidays, and special events.Physical Requirements
Stand and walk for extended periods.Lift up to 50 pounds.Work in a high-energy, fast-paced environment.Navigate crowded hospitality venues safely.What We Offer
Competitive compensationPerformance-based advancement opportunitiesProfessional development and leadership trainingEmployee dining and venue discounts (where applicable)Opportunity to work with one of Chicago's most respected hospitality companiesDynamic, team-oriented work environmentWhy Join LMG?
For more than five decades, Lodge Management Group has been a leader in Chicago hospitality. As a well-established, women-owned company, we believe our success is built on exceptional people, outstanding service, operational excellence, and a commitment to our employees and communities. We invest in our team members and provide opportunities for long-term career growth within our diverse portfolio of venues.
LMG is an Equal Opportunity Employer and values diversity and inclusion in the workplace. We encourage qualified candidates from all backgrounds to apply.
Read Less