CIVIC CULTURE
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
The Infrastructure Manager is responsible for the management, availability and support of all IT infrastructure technologies, including corporate office network, branch network, production datacenters, and Microsoft 365 services. The Infrastructure Manager will lead, coach and mentor a team of highly skilled technical professionals responsible for 24x7 operation of the infrastructure. The position requires extensive knowledge and experience across enterprise infrastructure domains including servers, virtualization, systems management and monitoring, storage, disaster recovery (DR), datacenter operations, cloud and productivity services (including M365), and networking with a strong focus on stability, security and continuous improvement.
NORMAL DAY-TO-DAY WORK
1. Lead and oversee system administrators, other technical teams, and service providers to ensure timely resolutions of issues.
2. Partner with business and application owners to facilitate infrastructure to support their unique infrastructure needs related to core processing and overlaying applications.
3. Plan, provision and manage the network, server, virtualization and storage resources to host credit union and financial services environments.
4. Continuously evaluate and enhance the server and storage environment to increase efficiency, reliability, and performance.
5. Design and enforce secure computing requirements and infrastructure architectures in compliance with enterprise security standards.
6. Oversee planning and scheduling of change management activities including system downtime for maintenance windows, coordinating with stakeholders and change management to minimize impact to services.
7. Build new practices that differentiate, complement, and augment our existing infrastructure in the enterprise application and financial core areas.
8. Develop and evolve technical standards, practices, capabilities and procedures related to systems, infrastructure, and network design and administration.
9. Lead operational oversight of Microsoft 365 services including Teams, Exchange Online, and OneDrive, ensuring secure, reliable, and scalable collaboration and productivity capabilities across the enterprise.
10. Provide leadership and oversight for Business-as-Usual activities, including vulnerability remediation, patch management, and ongoing maintenance to ensure the security, stability and reliability of enterprise infrastructure.
11. Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.
12. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.
JOB QUALIFICATIONS
Here are a few skills you MUST have to be qualified for this position.
1. Minimum 7-9 years Information Technology experience, with lead or management role managing, designing, and deploying medium to large scale infrastructure solutions.
2. Strong experience in managing infrastructure solutions across storage, disaster recovery, BCP, virtualization, networking, systems administration.
3. Experience managing VMWare, Windows, Linux, datacenter and production environments.
4. Demonstrated knowledge of cloud platforms, such as AWS, Azure, and/or GCP.
5. Strong PC proficiency including Microsoft Office (Word, Excel, PowerPoint, Outlook).
6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
7. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
8. Travel required on occasion.
Here are a few qualities we'd LIKE you to have to make you more suited for this position.
1. Bachelor's Degree or higher in Computer Science/Engineering or related degree.
2. Previous experience working within a credit union, bank, or FinTech.
3. Significant experience with VMWare VDI Horizon Solution.
4. VMWare, Cisco, or AWS certification(s).
5. Experience architecting and managing infrastructure or solutions in a cloud environment.
6. Excellent written and verbal communication skills; ability to formulate questions, provide input and explain complex technical concepts.
CONTACT US
If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:
Civic Human Resources
3600 Wake Forest Road, Raleigh, NC 27609
PI5b3864d9c50b-1458
Read LessCIVIC CULTURE
Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
Loss Mitigation Specialist is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with members to resolve payment issues, providing repayment solutions, and implementing strategies to mitigate loan losses.
NORMAL DAY-TO-DAY WORK
Provide early and late-stage delinquency management by monitoring loan accounts and identify members who are at risk of becoming delinquent.Proactively contact members via phone, email, or other communication methods to discuss their accounts and identify reasons for delinquencyWork with members to develop repayment plans, loan modifications, or other solutions to bring accounts current.Ensure a consultative member approach to restructuring loans as necessary, providing direction on improving the financial outlook of the member in the future.Accurately document all member interactions, payment agreements, and actions plans in the core collection system.Provide members with information on financial education resources and tools to help them manage their finances and avoid future delinquencies.Collaborate as necessary with other internal business units and resources to ensure a coordinated approach to loss prevention.Assist the AVP of Risk Assessment and Loss Mitigation with reviewing reports on delinquency trends, member interactions, and recovery efforts.Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.JOB QUALIFICATIONS
Here are a few skills you MUST have to be qualified for this position.
Here are a few qualities we'd LIKE for you to have to make you more suited for this position.
Bachelor's degree in finance, Accounting, Economics, Business or related field required. Prefer a minimum of 2-4 years of Credit Union consumer credit experience.Knowledge of loan structuring and work-out solutions in desirable.CONTACT US
If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:
Civic Human Resources
3600 Wake Forest Road, Raleigh, NC 27609
PI6d14ff5cf83b-2551
Read Less
OUR CULTURE
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
The Vendor Risk Analyst will work with the Credit Union's Information Security, Risk and Compliance, and Legal teams and other internal departments that utilize vendor relationships to offer products and services to the membership and/or provide the resources needed for Civic's ongoing operations. This role will oversee, track, document, and report on new and existing service providers in accordance with the Credit Union's policy. The Vendor Risk Analyst will generate ongoing reports for senior management on the status of new and existing services and service providers and, notify management of any identified material vendor service issues that are tracked as part of the Vendor Management Program. The Vendor Risk Analyst t will also coordinate and lead the Credit Union's Vendor Management Committee.
NORMAL DAY-TO-DAY WORK
Represent Risk and Compliance and partner with each department in their selection and evaluation process of all new vendors and service providers. Identify risks and uphold standards as it pertains to Civic's policies and procedures through the due diligence processes.Conduct planned and scheduled assessments of service providers that are critical to the Credit Union's ongoing operations. Continuously ensure the quality and accuracy of services adequately support Civic's standards and vision.Support and contribute to the creation and monitoring of the Credit Union's Business Continuity Plan as it relates to Civic's vendors.Administer the development and maintenance of the tracking system for vendor documents, periodic reviews, relationship issues, and contract renewals.Develop and maintain reporting to the Credit Union's Board and Senior Management team on the status of the Credit Union's vendor relationships.Partner closely with the VP of Risk and Compliance and the VP of Information Security as needed to update the Credit Union's Vendor Management Program.Actively engage internal teams to identify, document, and build the remediation plan for potential vendors and operational gaps.When necessary, ensure remediation plans are completed and conducted with the pre-specified requirements.Continuously commit to staying abreast of fast-evolving industry trends as well as change rules and regulations.Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.JOB QUALIFICATIONS
Here are a few qualifications you MUST have to be qualified for this position.
Minimum 4 - 6 years of experience in Compliance and/or Risk Management in the Financial Services industry.Demonstrated ability to conduct thorough research and interpret and understand vendor risk management standards and best practices.Proven ability to work both independently and collaboratively while remaining well-organized, efficient, and detail-oriented.Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.Ability to lift a minimum of 25 lbs. (file boxes, computer printer).Travel required on occasion.Here are a few qualifications we'd LIKE for you to have.
Bachelor's degree in Accounting, Finance or related field.Proven analytical ability specific to vendor management best practices and techniques. Previous management experience in a financial institution.Strong and established understanding of the regulatory and business environment around vendor risk and ability to multitask and adapt to changing priorities in a fast-paced environment.Demonstrated ability to engage and partner with all levels of management and staff, regardless of complexity of tasks.If you have questions about this position description, please feel welcome to ask. You can reach HR at:
Human Resources
3600 Wake Forest Rd, Raleigh, NC 27609
Requirements:PI4bdffc44b84f-3075
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