Collections Specialist - Auto Finance
Join one of the top 20 auto finance companies in the industry and grow with us! We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that encourages their employees to learn and develop their skills so they have the opportunity to advance within the organization.
Position Summary
As a Collections Specialist you will be responsible for contacting customers who are delinquent in the repayment of their loans and obtain payments, commitment agreements, or establish a repayment plan. The successful candidate acts as a liaison between the creditor and customer and effectively manages overdue accounts.
Additional duties include phone and email communication and maintaining a variety of organizational databases. The successful candidate ensures all collection calls are accurately notated, follows state and federal debt collection laws, and adheres to company policies and procedures.
Basic Responsibilities
Skills & Qualifications
Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.
Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.
Lobel Financial is an equal opportunity employer.
Company DescriptionLobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.\r\n\r\nEmployees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.\r\n\r\nLobel Financial is an equal opportunity employer. Read LessLobel Financial is seeking a detail-oriented Collections Call Monitoring Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in collections, customer service, call centers, or loan servicing who can succeed in a fast-paced, performance-focused environment.
Position Overview
The Collections Call Monitoring Specialist monitors and evaluates collector interactions with customers and third parties through live and recorded call reviews. This role helps ensure adherence to applicable legal, regulatory, and internal policy requirements while assessing the effectiveness of collection techniques. The specialist assigns performance ratings, documents findings, communicates results to management, and contributes to projects that improve departmental efficiency, workflows, and overall performance.
Key Responsibilities
Monitor and evaluate live and recorded collection calls to evaluate collector interactions with customers and third parties.Measure compliance with applicable legal, regulatory, and internal policy requirements.Track and report key findings and performance trends clearly to management.Identify and report significant compliance concerns or collection-related issues upon discovery. Partner with Management to promptly address issues or delays that may affect workflows or processing timelines and coaching strategiesCollaborate with QA/Compliance Teams to identify any process improvements, policy updates Maintain accurate records of monitoring activities, including call summaries, notes, escalationsStay updated on industry trends, emerging technologies, and best practices to monitor collection calls. Support projects and tasks that improve departmental efficiency, workflows, and performance.Qualifications
Education: High School or GED required, associate or bachelor’s degree in finance or related field preferred.1-3 years of experience in call center quality assurance, monitoring, or collections operationsStrong attention to detail and the ability to evaluate interactions objectively and consistently.Excellent verbal and written communication skills for reporting and coaching. Ability to organize priorities, meet deadlines, and remain composed in a fast-paced or high-pressure environment.Working knowledge of Microsoft Word and Excel.Knowledge of departmental operations, processes, and procedures—or the ability to learn them quickly.Commitment to learning, professional growth, and continuous improvement.Ability to work independently and meet tight deadlines.Pay & Benefits
Competitive hourly pay: $23 - $25/hour401(k) with company matchMedical, dental, and vision insuranceOptional life insurancePaid holidaysPaid vacation and sick timeOpportunities for internal promotion and career advancement
Lobel Financial is an Equal Opportunity Employer.
\nCompany Description
Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.
Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.
Lobel Financial is an equal opportunity employer.
Company DescriptionLobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.\r\n\r\nEmployees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.\r\n\r\nLobel Financial is an equal opportunity employer. Read LessLobel Financial is seeking a detail-oriented Quality Assurance (QA) Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in collections, customer service, call centers, or loan servicing who can succeed in a fast-paced, performance-focused environment.
Position Overview
The QA Specialist monitors and evaluates collector interactions with customers and third parties through live and recorded call reviews. This role helps ensure adherence to applicable legal, regulatory, and internal policy requirements while assessing the effectiveness of collection techniques. The specialist assigns performance ratings, documents findings, communicates results to management, and contributes to projects that improve departmental efficiency, workflows, and overall performance.
Key Responsibilities
Review live and recorded calls to evaluate collector interactions with customers and third parties.Assess compliance with applicable legal, regulatory, and internal policy requirements.Evaluate the effectiveness and professionalism of collection techniques.Complete evaluations, assign performance ratings, and maintain accurate documentation within established timelines.Communicate findings and performance trends clearly to management.Escalate significant compliance concerns or collection-related issues immediately.Notify management promptly of issues or delays that may affect workflows or processing timelines.Use Microsoft Word and Excel to complete assignments, reporting, and documentation.Support projects and tasks that improve departmental efficiency, workflows, and performance.Qualifications
Education: High School or GED required, associate or bachelor’s degree in finance or related field preferred.1-3 years of experience in collections, customer service, call center operations, loan servicing, quality assurance, or a related field is preferred.Strong attention to detail and the ability to evaluate interactions objectively and consistently.Clear written and verbal communication skills.Ability to organize priorities, meet deadlines, and remain composed in a fast-paced or high-pressure environment.Working knowledge of Microsoft Word and Excel.Knowledge of departmental operations, processes, and procedures—or the ability to learn them quickly.Commitment to learning, professional growth, and continuous improvement.Pay & Benefits
Competitive hourly pay: $23 - $25/hour401(k) with company matchMedical, dental, and vision insuranceOptional life insurancePaid holidaysPaid vacation and sick timeOpportunities for internal promotion and career advancement
Lobel Financial is an Equal Opportunity Employer.
\nCompany Description
Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.
Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.
Lobel Financial is an equal opportunity employer.
Company DescriptionLobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.\r\n\r\nEmployees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.\r\n\r\nLobel Financial is an equal opportunity employer. Read LessTake your career to new heights with Lobel Financial, where your ambition and drive can help shape the future of automotive finance!
Lobel Financial is a trusted leader in the automotive finance sector with over 40 years of experience in full spectrum automotive lending. We are dedicated to partnering with auto dealers to provide auto loans that empower families across the country to achieve their vehicle ownership dreams. By partnering with automotive dealers nationwide, we deliver exceptional service and industry leading auto finance solutions that drive growth and success.
Job Description:
We are on the lookout for highly motivated Area Sales Managers who are eager to take their careers to the next level. In this role, you will be responsible for managing a specific geographic area while fostering strong relationships with automotive dealers and driving substantial sales growth. Your primary objective will be to influence auto dealers to submit retail auto loan applications and ensure they consistently meet Lobel financials' performance standards
Key Responsibility:
Consistently Exceed Goals: Develop and implement strategies to not only meet but exceed sales goals within your assigned territory.Foster Mutually Beneficial Partnerships: Build and maintain strong relationships with automotive dealers to enhance collaboration and increase profitability for both companiesProspect New Dealers: Actively seek and onboard new dealerships, expanding Lobel financials' reach and market presence.Influence Outcomes and Drive Service Excellence: Communicate the value of Lobel financials' products and services effectively; providing outstanding support to dealer accounts in your sphere of influence.Plan and Organize: Strategically plan and organize your daily activities to maximize potential selling opportunities and generate revenue for Lobel Financial.Training and Development: Educate assigned dealers on Lobel Financials' program offerings, ensuring they are well-equipped to utilize our platform effectively.Travel Requirements: Embrace the travel aspect of this role and become a road warrior, spending quality time in dealerships and building relationships firsthand.
Qualifications:
Proven sales experience, particularly in automotive finance or subprime finance sectors, with a track record of meeting or exceeding sales targets consistently.Bi-lingual English/Spanish preferredMust possess strong relationship-building skills with a dealer-centric approach.Excellent communication, negotiation, and interpersonal skills.Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.A results-driven mindset with a focus on revenue generation and business growth.Willingness to travel extensively to engage with dealer's clients and prospects alike.Previous experience delivering positive outcomes in subprime auto finance environment.
Why Join Us:
At Lobel Financial, we are committed to fostering a supportive work environment that encourages professional growth and unlimited earning potential. As part of a company with ambitious growth plans and a solid reputation in the automotive finance industry, you will have the opportunity to make a significant impact on our company's growth in your area of responsibility.
Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.
Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.
Lobel Financial is an equal opportunity employer.
Company DescriptionLobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.\r\n\r\nEmployees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.\r\n\r\nLobel Financial is an equal opportunity employer. Read LessTake your career to new heights with Lobel Financial, where your ambition and drive can help shape the future of automotive finance!
Lobel Financial is a trusted leader in the automotive finance sector with over 40 years of experience in full spectrum automotive lending. We are dedicated to partnering with auto dealers to provide auto loans that empower families across the country to achieve their vehicle ownership dreams. By partnering with automotive dealers nationwide, we deliver exceptional service and industry leading auto finance solutions that drive growth and success.
Job Description:
We are on the lookout for highly motivated Area Sales Managers who are eager to take their careers to the next level. In this role, you will be responsible for managing a specific geographic area while fostering strong relationships with automotive dealers and driving substantial sales growth. Your primary objective will be to influence auto dealers to submit retail auto loan applications and ensure they consistently meet Lobel financials' performance standards
Key Responsibility:
Consistently Exceed Goals: Develop and implement strategies to not only meet but exceed sales goals within your assigned territory.Foster Mutually Beneficial Partnerships: Build and maintain strong relationships with automotive dealers to enhance collaboration and increase profitability for both companiesProspect New Dealers: Actively seek and onboard new dealerships, expanding Lobel financials' reach and market presence.Influence Outcomes and Drive Service Excellence: Communicate the value of Lobel financials' products and services effectively; providing outstanding support to dealer accounts in your sphere of influence.Plan and Organize: Strategically plan and organize your daily activities to maximize potential selling opportunities and generate revenue for Lobel Financial.Training and Development: Educate assigned dealers on Lobel Financials' program offerings, ensuring they are well-equipped to utilize our platform effectively.Travel Requirements: Embrace the travel aspect of this role and become a road warrior, spending quality time in dealerships and building relationships firsthand.
Qualifications:
Proven sales experience, particularly in automotive finance or subprime finance sectors, with a track record of meeting or exceeding sales targets consistently.Bi-lingual English/Spanish preferredMust possess strong relationship-building skills with a dealer-centric approach.Excellent communication, negotiation, and interpersonal skills.Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.A results-driven mindset with a focus on revenue generation and business growth.Willingness to travel extensively to engage with dealer's clients and prospects alike.Previous experience delivering positive outcomes in subprime auto finance environment.
Why Join Us:
At Lobel Financial, we are committed to fostering a supportive work environment that encourages professional growth and unlimited earning potential. As part of a company with ambitious growth plans and a solid reputation in the automotive finance industry, you will have the opportunity to make a significant impact on our company's growth in your area of responsibility.
Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.
Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.
Lobel Financial is an equal opportunity employer.
Company DescriptionLobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.\r\n\r\nEmployees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.\r\n\r\nLobel Financial is an equal opportunity employer. Read LessLobel Financial is a full-spectrum auto finance company specializing in the acquisition and servicing of motor vehicle retail installment contracts. For decades, we have partnered with franchised and independent dealers to deliver fast, flexible financing solutions and responsive service that help dealers grow their business and better serve customers.
Position Summary:
The Area Sales Manager is responsible for developing and growing dealer relationships within assigned territory to increase application volume, contract production, and overall market penetration. This field-based sales role serves as a consultative business partner to dealerships by promoting Lobel Financial's programs, identifying growth opportunities, supporting dealer performance, and delivering exceptional customer experience. The ideal candidate is a motivated, results-driven professional with strong automotive finance knowledge and a passion for building long-term partnerships.
Key Responsibilities:
Manage and grow a defined sales territory by building strong relationships with franchised and independent automobile dealerships.Drive application and contract volume by promoting Lobel Financial's financing programs, products, and service capabilities.Identify, prospect, and onboard new dealer partners to expand market presence and increase production.Conduct regular in-person dealer visits to strengthen partnerships, provide training, and uncover opportunities for growth.Serve as a consultative resource to dealers by explaining program guidelines, product features, and process improvements that support business performance.Monitor dealer activity, production trends, and portfolio opportunities to create action plans that improve results within the territory.Collaborate with internal teams, including credit, funding, and operations, to ensure timely issue resolution and a high level of dealer satisfaction.Maintain accurate records of sales activity, dealer interactions, pipeline updates, and territory plans.Stay informed on market conditions, competitive activity, and industry trends to effectively position Lobel Financial in the marketplace.Travel throughout the assigned territory on a regular basis to maintain visibility and support dealer engagement.Required Qualifications:
Proven outside sales, territory management, or business development experience, preferably in automotive finance, auto lending, or dealership-related services.Strong understanding of dealer relationships, indirect lending, and the automotive retail environment.Demonstrated ability to meet or exceed sales goals and grow business within an assigned market.Excellent communication, presentation, negotiation, and relationship-building skills.Self-starter with strong organizational skills and the ability to work independently in a fast-paced environment.Ability to analyze performance trends and translate insights into actionable sales strategies.Proficiency with CRM systems, Microsoft Office, and territory planning tools.Valid driver's license and willingness to travel extensively within the assigned territory.Preferred Qualifications:
Experience in subprime or full-spectrum auto finance.Existing knowledge of dealership operations, finance and insurance processes, or lender-dealer sales support.Bilingual communication skills are a plus, depending on territory needs.Bachelor's degree in business, marketing, finance, or a related field is preferred but not required based on relevant experience.Why Join Lobel Financial:
At Lobel Financial, you will join a growing organization with a strong reputation in automotive finance and a commitment to dealer success. We offer the opportunity to make a meaningful impact in your market, build lasting business relationships, and contribute to a team focused on performance, service, and professional growth.
Lobel Financial is an equal opportunity employer and values a diverse and inclusive workplace.
\nCompany DescriptionLobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.
Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.
Lobel Financial is an equal opportunity employer.
Company DescriptionLobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.\r\n\r\nEmployees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.\r\n\r\nLobel Financial is an equal opportunity employer. Read Less