Position Overview
We are seeking a detail-oriented Customer Service Representative to join our growing technology team. Load Control Technologies delivers quality load measurement solutions across a wide range of high-tech industries around the globe. From cutting edge space vehicles to high-performance automotive engines, our customers depend on us to deliver precise, accurate, and reliable solutions, and this commitment flows down into all of our daily operations. Excellent working conditions in a supportive, enthusiastic atmosphere. Apply with resume but also your reasons for wanting to work in this area.
This position is responsible for managing the customer order process from quotation to fulfillment, as well as providing excellent customer support. The ideal candidate will need adept communication skills, attention to detail, and be well organized. Some mechanical aptitude or experience in the electronic or electro-mechanical industry will be a strong advantage.
Responsibilities
Provide excellent customer service and engage with customers to understand and identify needsGenerate accurate quotationsReview customer orders and negotiate termsCommunicate effectively with production teams to ensure timely order processingOversee final shipment and delivery of ordersMaintain organized documentation to ISO 9001 quality standardsRespond promptly to customer requests for supportTroubleshoot and resolve customer issues effectivelyProvide clear and concise solutions to customer problemsLog support cases and initiate corrective action and continual improvement plans
Qualifications
Education
Associates or Bachelor’s degreeExperience
Minimum 2 years experience in customer service and/or order managementMinimum 2 years experience working within a quality management systemSkills
Strong written and verbal communicationProficiency in Microsoft Excel and OutlookExcellent attention to detail and organizationProblem-solving mindset with a focus on customer satisfactionAble to multi-task, prioritize, and manage time efficientlyMulti-lingual ability is a plus but not requiredCompany DescriptionLeading edge technology company in aerospace/automotive/wind/gas/oil field.Company DescriptionLeading edge technology company in aerospace/automotive/wind/gas/oil field. Read LessHave you always wanted to work with companies that are on the leading edge of aerospace and automotive technology? You may not be a rocket scientist but have a strong interest in dealing with the leaders in these fields and supplying products that will help launch the next satellite or rocket to orbit the earth. This job is for you. Excellent working conditions in a supportive, enthusiastic atmosphere. Apply with resume but also your reasons for wanting to work in this area.
Load Control Technologies manufactures precision ultrasonic load measurement systems for critical bolted joint applications. As a supplier and partner with major customers in the aerospace industry, we are committed to delivering accurate, precise ultrasonic measurement solutions while maintaining the highest quality standards. We are seeking a detail-oriented Calibration Technician to support the calibration, verification, testing, and documentation of customer electronic equipment to NIST standards. This role plays a critical part in ensuring accuracy, compliance and overall quality of our OEM equipment.
The ideal candidate will have hands-on experience with calibration procedures and equipment including oscilloscopes, high-precision digital multimeters, and frequency counters . The ideal candidate will also have experience in electronic assembly, troubleshooting, and documentation.
Key Responsibilities
- Perform calibration, verification, and testing of customer electronic equipment in accordance with documented procedures, specifications, and standards
- Document and maintain calibration records and certificates for traceability and compliance with NIST standards and ISO 9001 quality system.
- Support internal and external audits related to calibration process
- Assist with troubleshooting and repair of calibrated equipment
- Work closely with engineering, manufacturing, and quality teams to improve calibration processes and reliability.
- Assist with electronic assembly activities such as inspecting, testing, and soldering
Requirements
Associates degree or equivalent.
Minimum 2-4 years experience in electronic calibration
Proficient computer skills, including Microsoft Office, Microsoft Excel
Detail orientated
Able to multi-task, prioritize and manage time efficiently.
Desirable
Experience with Quality Management System and Inventory Tracking System
Experience with electronic assembly activities
Company DescriptionLeading edge technology company in aerospace/automotive/wind/gas/oil field.Company DescriptionLeading edge technology company in aerospace/automotive/wind/gas/oil field. Read Less
