About Us:
We are a well-established, guest-focused hotel in Brownsville, TX, committed to providing exceptional hospitality and a welcoming environment for travelers from all over. As we continue to grow, we are seeking an experienced, motivated Operations Manager to join our leadership team and help deliver operational excellence and guest satisfaction at every level.
Position Overview:
As the Operations Manager, you will work closely with the General Manager to oversee daily operations, support staff development, ensure brand standards are upheld, and promote a culture of outstanding guest service. You will play a key leadership role in managing the front office, housekeeping, maintenance, and food & beverage departments.
Key Responsibilities:
Support the General Manager in overseeing all hotel operations.
Supervise department heads and ensure all staff adhere to service standards.
Drive guest satisfaction by responding to issues and resolving complaints promptly.
Assist in managing financials including budgeting, payroll, and cost control.
Train, motivate, and develop team members to foster a positive work environment.
Monitor inventory and supplies and coordinate with vendors as needed.
Ensure compliance with health, safety, and brand requirements.
Qualifications:
2+ years of hotel management experience (Operations Manager, AGM or similar).
Strong leadership, communication, and organizational skills.
Proven ability to manage and motivate teams in a fast-paced hospitality setting.
Familiarity with hotel management systems (e.g., Opera, OnQ, or similar).
Availability to work flexible hours, including weekends and holidays.
High school diploma or equivalent (Hospitality degree preferred).
We Offer:
Competitive salary based on experience
Health, dental, and vision insurance
Paid time off and holidays
Career development and advancement opportunities
Employee discounts on hotel stays
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Responsibilities:
Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from departing guestsKeep records of occupied rooms and guestsCommunicate pertinent guest information to designated departmentsQualifications:
Previous experience in customer service, front desk service, or other related fieldsAbility to build rapport with guestsStrong organizational skillsExcellent written and verbal communication skills Read Less